Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,845 total complaints in the last 3 years.
2,449 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Falsely banned from Xbox services and have spent hundreds of dollars on games and subscriptions and the said company would not give me the specified reason or what i did to receive this penalty. I had received no warnings following to my suspension, I would like to receive my account back to be able to use xbox services once again and for my brother to be able to enjoy our systems too.
Business Response
Date: 12/29/2025
Dear REMOVEDLove,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox ban. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the ban account.

If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/04/2026

Hi BBB,

I have retrieved the information to continue the case.

Thank you.

REMOVEDLove
Initial Complaint
Date:12/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27th, i purchased a digital game from the microsoft store (Arc Raiders) for $53.34 CAD. Upon installation, i wasnt able to play the game as it kept crashing my system. The game seems unplayable and many people online share the same opinion. I requested a refun from microsoft as i wasnt able to use the product i purchased and was refused as i 'played the game'. I have 2hrs and 8min spent on the game, but it was essentially me trying to restart the game everytime. I tried about 30x to restart the game and attempt to load into a match. When loading in, xbox crashes. I tried to reinstall, same issue.Order #REMOVEDReturn request #REMOVEDXbox account: DrGoodTalk Please see attachments
Business Response
Date: 12/29/2025
Dear REMOVED,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox game refund request.
After reviewing your case, we have approved and issued a refund of CA$53.34 as a one-time exception only. Please allow 35 business days for the refund to be processed. Depending on your bank, it may take up to 30 days for the funds to appear on your statement.
As this matter has now been resolved, the case is closed.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/29/2025

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:12/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Recently my Microsoft account has been compromised/hacked. Ive contacted Microsoft support, including their Xbox recovery team, and REMOVEDrecovery team following their steps to recover it. Microsoft has only suspended the account and returned an automated message saying the account is compromised. They havent done anything else to help this process Ive spent money on this account and it is very old, so it is very important to me If possible, Id like to get in contact with a human *Tier 3 support agent* where someone can help me with this issue. I know its the holidays, so Id be happy to wait to talk to someone who can actually do something with my case. Please contact me at my email provided if possible.The person who compromised my account, changed my alias, removed and enabled a new 2FA from my account and removed other information associated with it like my phone number. Im happy to provide any information I can to verify ownership of my account. I have the new alias that they changed it to as well.Thank you for any help regarding this matter. Happy holidays. Please get back to me.
Business Response
Date: 12/26/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding account recovery. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is REMOVED.

Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours. We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/07/2026
My issue has been resolved. Thank you for all your help regarding this matter.
Initial Complaint
Date:12/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I previously submitted an appeal several months ago regarding the permanent ban placed on my Microsoft account. I am writing to respectfully request clarification on the reason for this action, as I have not received an explanation.I am concerned that my account may have been compromised, as I noticed a login from an unfamiliar location that I do not recognize. If this activity violated Microsofts policies, it was not authorized by REMOVEDwould greatly appreciate any information you can provide regarding what occurred and whether there are any steps I can take to resolve this matter or secure my account.Thank you for your time and assistance.Sincerely,REMOVED
Business Response
Date: 12/26/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account ban. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the ban account

If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 12/26/2025

Hi BBB, My microsoft email was REMOVED
Initial Complaint
Date:12/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son received a Minecraft gift card that was intended to be used toward Minecoins or in-game purchases of his choosing. Upon redeeming the card, Microsoft automatically applied the full value to a bundled item without any confirmation or opportunity to choose, resulting in the purchase of content my son did not want, did not intend to buy, and cannot use.After researching this issue, I discovered that this is a known and recurring experience for other customers, suggesting this is not an isolated incident but a common practice. The bundle that was automatically redeemed appeared random and was not compatible with the version or play style my son uses, making the gift card effectively wasted.I carefully reviewed the terms and information printed on the gift card and packaging, and nowhere does Microsoft clearly disclose that redeeming the card may result in an automatic, non-optional purchase. A reasonable consumer would expect a gift card to allow the recipient to select their preferred item at checkout, not to trigger an immediate purchase without consent.This practice is misleading and feels deceptive, particularly when gift cards are commonly purchased for children. Microsoft should either clearly disclose this behavior at the point of sale or, preferably, honor the gift card by restoring the value as Minecoins or account credit so it can be used as intended.Requested ResolutionI am requesting that Microsoft restore the full value of the gift card as Minecoins or account credit, or allow an exchange for content of my son's choosing not to exceed original gift card amount.
Business Response
Date: 12/26/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your purchased order.

After reviewing the details, we can confirm that the gift card you redeemed was specifically for Minecraft: Java & Bedrock Edition for PC, not for Minecoins or other in-game currency. Because the product associated with the gift card has already been redeemed and is not a Minecoins balance, Microsoft is unable to issue a refund or convert the value to Minecoins.

If you wish to request a refund for the unused product, the only available option is to return to the retail store where the gift card was originally purchased, as retailers manage refunds for their own gift card sales.

We appreciate your understanding, and were here if you need any additional clarification.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/03/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:12/25/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hacked from my Microsoft account, passkey and email changed, now I cannot get back in or access my xbox account. Have had no help from Microsoft, no real customer support just help pages and recovery forms that are not effective, I have lost in game items and data worth money, very disappointed, would like my a proper solution and access to my account again. I know it is possible as others online have got their accounts back. Original account email (before being changes): REMOVEDOriginal number: REMOVEDGamertag: grittyV2 Date: 24 DEC 2
Business Response
Date: 12/25/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the account recovery. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is REMOVED.

Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours. We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/26/2025

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:12/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was wrongly charged for $32.46 for the Xbox Gamepass Subscription because I always turn off recurring billing. I know it was off. The date is 12/22/2025. Tonight at 9:09pm I received an email from REMOVEDthat I was charged $32.46. This isn't the first time this has happened too and I'm fed up at this point because I know I always turn off recurring billing. I immediately cancelled the subscription and tried to request a refund through their online customer support. It's absolutely terrible. They got rid of human-to-human communication and you now have to talk to an AI bot to get help. After trying to request a person I was told "I'm sorry, online chat & phone calls are not available for: 'I want to request a refund'. We rely on customers to use self-help resources for some issues". They told me the same thing I already did, cancel the subscription but there's no option to request a refund. It's like they're forcing me to keep the subscription I was wrongly charged for and it'll just be cancelled a month from now. This is not acceptable, and I was not expecting this charge to my account right before Christmas because like I said I turn off recurring billing. But even if that's the case it shouldn't be impossible to speak with someone about getting a refund and cancelling the subscription. That is absolutely ridiculous! I do feel like somehow and some way they alter the recurring billing option on their end to charge people automatically anyway regardless if you have the option turned off and I'm tired of going through this so thats why I'm here since I can't talk to someone from Xbox. Its definitely worth complaining about. Like I said this isn't the first time. All I want to resolve this is my $32.46 back and they can cancel the subscription immediately.
Business Response
Date: 12/25/2025
Dear REMOVED,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your refund request for Xbox Game Pass.
Our review shows that the subscriptions recurring billing was canceled after the charge had already been processed, rather than before the renewal date. As a one-time exception, We approved a refund of $32.46 for this charge.
Please note that refunds typically take 35 business days to be processed by Microsoft; however, it may take up to 30 days for the refunded amount to appear on your bank or REMOVEDstatement, depending on your financial institution.
To avoid future charges, we recommend canceling recurring billing prior to the renewal date.
If you need assistance in the future, please visit the following link to contact Microsoft Support via chat: REMOVED
Thank you for your understanding.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my xbox account got permanently suspended/disabled i didnt do anything for this to happen i didnt even use my account for a long time so i request Xbox unban it so i can play again my gamertag is atvv please
Business Response
Date: 12/22/2025
Dear REMOVEDMaje,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account.
After reviewing the account, we confirmed that the associated Gamertag violated the Xbox Terms of Use and/or the Xbox Live Code of Conduct. As a result, the Gamertag was permanently suspended from accessing Xbox Live services.
Additional review steps were completed to reconfirm the enforcement action, and Microsoft stands by the decision. Xbox is not obligated to disclose specific details regarding the violation.
For more information about the applicable policies, please review the following resources:
Microsoft Terms of Use: REMOVED
Microsoft Services Agreement: REMOVED
Xbox Code of Conduct: REMOVED
For further information regarding the suspension or to submit an enforcement case review (if eligible), please visit:
REMOVED
After signing in with the suspended account , you may view enforcement history and suspension details under the Enforcement History section.
Please note that no refunds will be provided, in accordance with the Microsoft Services Agreement.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft sold us office 365. The authenticator glitched out and made it impossible for use to access our account. Now we can't use the product. We can't get help from a person to fix the issue because Microsoft doesn't offer support. We can't cancel the subscription without the account. So they have locked us into paying for a defective product we can't use. They have no support available. They are taking money for a service they aren't delivering, due to an wrror with their product, and there is no way for us to fix the problem. Now that we know this common error exists with their authenticator app, you can see that people all over have the same issue. THEY KNOW IT'S A PROBLEM. I don't see how this is not fraud. Selling people a product they can't use, and can't stop paying for.
Business Response
Date: 12/22/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Azure subscription issue.

To resolve this issue, please raise a support request through the M365 Portal by logging in with the account associated with your subscription.
REMOVED
You can create and manage requests in the?REMOVEDis covered in this article.
Log in into your Microsoft business account and follow instructions from the article above navigating to Help + Support options.
If you are not able to reach the Online support, through your M365 Portal, you can use the Phone Support options.
REMOVED
REMOVED
At the beginning of the call, please provide the following answers:
Are you a home or business user? Reply business
What can I help you with today? Answer invoice
Which product are you calling about today? Answer M365
Have you tried accessing the admin center to resolve your question? Answer yes
Are you using a home version of Microsoft 365 such as home or student? Answer with no.
You will then be put through to a Microsoft agent.

We will continue to monitor your complaint through resolution.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 12/26/2025

Hi BBB,

I'm satisfied with the business's resolution to the complaint ID REMOVED. I can access my account now, but there is still no sign that I won't have issues in the future. This solved a very small part of the problem.

Thank you.

REMOVED
Initial Complaint
Date:12/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was suspended without warning or explanation. This account is tied to paid services including Microsoft Word (Microsoft 365) and Xbox purchases. I am currently locked out of digital goods I paid for and cannot contact Microsoft support because login is blocked. I am requesting restoration of access or a refund for paid services.
Business Response
Date: 12/22/2025
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account suspension.
We have completed our review and can confirm that the Microsoft account you provided is working properly, and no issues were detected on this account.

If you are referring to a different Microsoft account, kindly provide the email address for that account so we can investigate further and assist you accordingly.

Please let us know if you have any additional questions or need further support.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/23/2025

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.