Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  PO Box 22810 Salt Lake City, UT 84122-0810

• 

  Microsoft Corporation

  1201 Lake Woodlands Dr., Suite 124 Spring, TX 77380

• 

  Microsoft

  1450 Ala Moana Blvd STE 2238 Honolulu, HI 96814

• 

  Microsoft Co

  185 Berry St San Francisco, CA 94107-5705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding an automated billing system error with my Microsoft/Xbox account. I requested a digital refund for Order Number REMOVED. The system denied the request, but it failed to send me the mandatory decision email and completely omitted the 'Appeal' button from my online portal. Because of this technical defect on Microsoft's website, I am structurally locked out of my consumer right to appeal the decision. Furthermore, Microsoft's automated customer service channels completely block human contact, looping me into public player forums where volunteers have no account access. I request that a corporate billing representative manually review my order history and issue a refund or reopen my case for appeal.

  Business Response

  Date: 11/05/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your request for a refund for the digital game purchase.
  
  After reviewing the matter, Microsoft has approved a refund of $30.28 as a one-time exception.

  The refund has been issued to the original payment method and may take several business days to appear, depending on the financial institution.

  As the requested refund has been provided, Microsoft considers this matter closed.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 11/05/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:11/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account has been compromised and have taken the steps to recover it, support has not been helpful and have just sent me back to the same form I have been ghosted on, it has been multiple weeks and I am needing escalated assistance

  Business Response

  Date: 11/02/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery.
  
  As per our investigation, we can confirm that you submitted the Microsoft account recovery form. 
  
  However, you did not pass the account recovery process, as none of the submitted attempts successfully verified your ownership of the affected Microsoft account.
  
  The REMOVEDaccount recovery process is a mandatory security procedure and cannot be bypassed. 
  
  Receipts, transaction details, payment information, or other documentation provided separately cannot replace successful verification through the required account recovery process.
  
  Because you did not pass the account recovery process and ownership of the affected account could not be verified, Microsoft is unable to provide a refund or make any additional account, security, or billing changes on your behalf.
  
  For security and privacy reasons, Microsoft cannot provide further assistance with recovering or modifying the account unless ownership is successfully verified through the required account recovery process. 
  
  As the required account verification was not successfully completed, no refund will be provided and no further action can be taken through this case. 
  
  Therefore, this case is now closed.
  
  Sincerely,
  Microsoft Corporation
  

  Customer Answer

  Date: 11/02/2026

   
  Complaint: 25455012
  
  I am rejecting this response because: I have uploaded ample information about my personal identification including debit cards, receipts, personal emails, phone numbers, device ids and other forms of authentication, I also shared ip addresses, postal codes and country/date of Origin for the account, as well as the account email is listed in my government name I would like my response to be looked into because I will not accept this rejection as it has not been thoroughly looked through
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Microsofts automated systems have locked me out of my active account while simultaneously continuing to charge my credit card for an ongoing Xbox Game Pass subscription.The affected Microsoft account email is: REMOVEDThe primary security issue is that my secondary recovery email address on file has been permanently deleted and no longer exists. Because of this, I cannot receive the automated verification codes required to update my password or change my recovery settings. The automated Microsoft Account Recovery Form keeps automatically denying my submissions, and my subsequent requests are now being completely ignored without any confirmation emails.I am the legitimate owner of this account, and my active payment method is physically attached to it. Microsoft is currently blocking my access to products I have paid for, preventing me from updating my security settings, and forcing me into a billing loop where I cannot cancel my recurring REMOVEDprove my ownership, I possess official emailed Microsoft receipts, purchase histories, and unique transaction order numbers for games and subscriptions bought on this account. I have these records ready to provide directly to a human agent.Because I am locked out of my main email and the recovery email is deleted, Microsofts tier-3 account security escalation team must contact me at my secure communication email address: REMOVEDto manually verify my identity using these receipts, update my recovery email, and restore access to my account.

  Business Response

  Date: 11/02/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery and billing concerns.
  
  As per our investigation, we can confirm that you submitted the Microsoft account recovery form; however, none of the submitted attempts verified ownership of the affected account.
  
  The REMOVEDaccount recovery process is a mandatory security procedure and cannot be bypassed. 
  
  Receipts, transaction details, payment information, or other documentation provided separately cannot replace successful verification through the required account recovery process.
  
  We can also confirm that automatic renewal has been canceled on the subscription associated with the account, preventing future automatic renewals. 
  
  However, because account ownership could not be successfully verified, we are unable to provide a refund or make additional account, security, or billing changes.
  
  For security and privacy reasons, Microsoft cannot provide further assistance with recovering or modifying the account unless ownership is successfully verified through the required account recovery process. 
  
  There are no alternative manual verification methods that can bypass this requirement.
  
  As the required account verification was not successfully completed, no further action can be taken through this case. 
  
  Therefore, this case is now closed.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 11/02/2026

   
  Complaint: 25453830
  
  I am rejecting this response because: It is a generic, automated template. As stated in my original complaint, my secondary recovery email is deleted, so the standard automated form does not work. I require a human representative from Microsoft's corporate escalation team to review the purchase receipts I have ready to provide.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/31/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft Rewards account for REMOVEDhas been under a temporary restriction for more than a year where I am unable to redeem my points. This is said to be a temporary restriction yet I am unable to contact anyone through support on getting this restriction removed.

  Business Response

  Date: 11/02/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards concern.
  
  The Microsoft account identified in your complaint is not the account associated with the Microsoft Rewards issue you reported. 
  
  To proceed with our review, please provide the Microsoft Account email address for the account that is experiencing the Microsoft Rewards issue.
  
  Please reply with the affected Microsoft Rewards Account email address so we can continue our review.
  
  Sincerely,
  Microsoft Corporation
  

  Customer Answer

  Date: 11/02/2026

   
  Complaint: 25453674
  
  I am rejecting this response because account still unable to redeem rewards. See photos for account proof and error item
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/06/2026

  Dear REMOVED,
   
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account.
   
  Your Microsoft Rewards account has been reactivated as a one-time exception.
   
  Going forward, please ensure that your account activity complies with the practices and policies outlined in the guide provided below to help avoid future account restrictions or suspensions.
   
  Please visit: REMOVED
   
  As the account has now been reactivated, Microsoft considers this matter closed.
   
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 11/06/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:10/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting a critical technical defect in the Bing Search cache system that is unlawfully exposing my sensitive personal data. The source publisher (REMOVED) has already redacted and anonymized my name on their live webpage. Other major search engines (like REMOVED) successfully updated their results months ago. However, Bing's automated cache has completely failed to update, falsely displaying my full name in the search snippet.The standard Bing Content Removal Tool is broken (it returns an error). I originally reported this in July 2026 (Microsoft Ticket: SIR24098375), but the regular support channels have failed to fix this system defect. I urgently require the Executive Escalations Team to manually clear this broken cache.Desired Resolution: Immediate manual clearance of the Bing search snippet for the REMOVEDto reflect the updated, anonymized source page.Due to a session error on the BBB website, I am unable to upload my supporting documents. However, all evidence (including screenshots of the updated Yahoo page and my ignored emails) are already attached to my previous Microsoft Ticket: SIR24098375. Please review the ticket history for full proof.

  Business Response

  Date: 10/30/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern with the Bing search result.
  
  To assist with our review, please provide the following information:
  
  1- The Microsoft Account email address associated with this issue.
  2- Screenshots showing the affected Bing search result, including the search snippet displaying your information.
  3- Screenshots showing the updated REMOVEDpage, where your information has been removed or anonymized.
  4- If available, any additional screenshots that demonstrate the difference between the current REMOVEDpage and the information still appearing on Bing.
  
  Please upload the screenshots directly to your BBB complaint as supporting attachments. 
  
  Screenshots can be provided in a common image format such as PNG or JPG/JPEG, or combined into a PDF if needed.
  
  If you continue to experience an error when uploading the attachments through BBB, please notify us through your BBB complaint response.
  
  Once the requested information is received, we can continue reviewing your concern.
  
  Sincerely,
  Microsoft Corporation
  

  Customer Answer

  Date: 10/30/2026

   
  Complaint: 25447903
  
  I am rejecting this response because:
  
  the issue is not yet resolved. I am providing the additional information and attachments requested by Microsoft to proceed with the manual cache clearance.
  Here is the requested information:
  
  1. The email addresses associated with this issue and my original support ticket (SIR24098375) are:- Contact Email: REMOVEDMicrosoft Account Email: REMOVED
  
  2 & 3. Please find the requested screenshots attached to this response. They clearly show the affected Bing search result (with my full name falsely displayed) and the updated REMOVEDpage (where my name has been redacted).
  As the evidence clearly shows the source publisher has removed my personal information, please proceed to manually clear the outdated Bing search cache immediately. Thank you.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/29/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about case REMOVED. The issue is that I purchased an Elite Series 2 controller about 2-3 years ago, and since the first few months, I have been having issues non-stop. I have had to replace my controller 4 times - either because of stick drift, or because a button is stuck, or a button is not working. I invested well over 300$ into this controller, and a few months ago, my replacement broke yet again. I called Xbox and was told I have to spend yet another 130$ CAD to get this fixed. This is where I draw the line: I cannot keep throwing money at this controller, and then after 6 months it breaks again and I need to spend more money. Microsoft needs to take accountability for the many issues this product has. If you check online, you will see hundreds of complaints about this controller just like mine. I believe Xbox should replace my controller free of charge, as I have already invested a lot of money into it. I have been a loyal Xbox customer for 19 years now and have never had issues like this with any other product. This controller clearly has design issues and it's not fair that a customer has to keep throwing money at it with no end in sight. I was told that my case was escalated but nobody ever got back to me.

  Business Response

  Date: 10/30/2026

  Dear Aviv Attias,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Elite Wireless Controller Series 2.
  
  The controller is outside of its applicable warranty coverage. 
  
  The Standard Warranty expired on May 11, 2024, and the applicable repair warranty coverage has also expired.
  
  Your request for an additional repair or replacement at no cost cannot be approved. 
  
  Previous repairs or replacements do not provide indefinite warranty coverage or extend eligibility for complimentary service beyond the applicable warranty period.
  
  The concerns raised regarding the reliability or design of the controller do not change the current warranty status or provide eligibility for an additional complimentary replacement.
  
  As the controller is outside of its applicable warranty coverage, Microsoft will not provide the requested free repair or replacement. 
  
  Therefore, this case is closed.
  
  Sincerely,
  Microsoft Corporation
  

  Customer Answer

  Date: 10/30/2026

   
  Complaint: 25445504
  
  Dear Microsoft Customer Support,
  I am rejecting your decision to close this case. As a resident of REMOVED, your internal standard warranty expiration dates do not supersede my rights under the Quebec Consumer Protection Act (CPA).
  Under Sections 37 and 38 of the REMOVEDall goods sold in REMOVEDare automatically covered by a Legal Warranty that guarantees a product will serve for a reasonable period of time and be free of hidden defects, regardless of the manufacturer's stated warranty period. Furthermore, Article 1726 of the Civil Code of Quebec legally binds manufacturers to warrant against latent defects that render a product unfit for its intended use.
  
  An Xbox Elite Series 2 controller is a premium device that costs well over $250 CAD. A reasonable consumer expects a premium controller at this price point to last significantly longer than the few months each of my units has survived. The fact that I am on my fourth replacement due to persistent, widely documented design flaws (stick drift and unresponsive buttons) clearly demonstrates a latent hidden defect in the manufacturing and design of this product.

  
  Previous replacements of a defective product do not exhaust my rights under the legal warranty when the replacement units suffer from the exact same inherent design flaws.
  I am formally requesting that Microsoft comply with Quebec provincial law and provide a complimentary repair or replacement for this controller. If this request is denied again, I will file a formal complaint with the Office de la protection du consommateur (OPC).

  
  I expect a prompt and compliant resolution.
  
  Sincerely,
  
  Aviv Attias

• Initial Complaint

  Date:10/29/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint ID: REMOVED: REMOVEDMicrosoft CorporationSubject: Clarification on Desired Resolution - Mandatory Manual ACSR Review for 2FA Compromised AccountTo the BBB Specialist and the Microsoft Executive Escalations Team,I am writing to clarify the exact resolution required to fix my problem and to add critical technical details to my active complaint file.1. Strict Rejection of License Transfer: I am explicitly stating that I do NOT want a license or game transfer to a new REMOVEDaccount. I do not want my digital purchases moved to another email address.2. Mandatory Full Account Recovery: My explicit goal and sole desired resolution is a full recovery of my original account REMOVEDI require complete access restored to this specific profile.3. The 2FA Bottleneck and Request for Manual ACSR Review: The standard automated online Account Recovery Form (ACSR) is currently rejecting my submissions automatically because Two-Step Verification (2FA / TSV) is active on the profile. The automated robot cancels my requests instantly without evaluating my data. Because my account security details were compromised, I cannot pass the automated 2FA check.4. Exemption Due to Game Purchases: This account contains permanently purchased gamesspecifically Minecraft: REMOVEDEditionwhich were successfully redeemed using a 25-digit digital product code. According to Microsofts explicit corporate account activity policy, any account holding active paid digital licenses or game purchases is exempt from permanent closure or abandonment.I am ready to provide full proof of original ownership to a human specialist, including: The original 25-digit redemption code used to buy the game: W6XVD-T4C3K-Q4DWK-MFYFD-YXJJZ My original profile gamertag: dreamxdpro5600

  Business Response

  Date: 11/07/2026

  Dear REMOVED,
   
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.  
   
  Please visit REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account.  
   
  This is the only method to regain account access.  
   
  You can submit the form up to two times per day. Please try to submit information not previously provided.   
   
  Sincerely,   
  Microsoft Corporation 

  Customer Answer

  Date: 11/08/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:10/29/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plainte contre Microsoft Compte inaccessible depuis environ 3 ans Compte concern : REMOVEDJe dtiens ce compte depuis l'ge de 13 ans, j'ai 34 ans. C'est mon courriel, REMOVEDmon PC et Xbox depuis la Xbox 360.Depuis 3 ans, mon numro ne se met pas jour vers mon numro actuel, malgr de nombreuses corrections. Mme REMOVEDun changement est accept et confirm, il ne s'appREMOVEDque pas : la connexion suivante, l'ancien numro est encore demand.Cet ancien numro n'est plus actif, mais c'est la seule deuxime confirmation accepte. Je connais mon mot de passe, mais je suis bloqu cette tape.J'ai refait tout le processus plusieurs fois. La rcupration avec suspension de 30 jours a abouti un message disant que rien n'a pu tre rcupr. Quand une rcupration a sembl fonctionner, le mot de passe de rinitiaREMOVEDsation n'a pas fonctionn.Le support ne rpond souvent pas, REMOVEDsans accus de rception, ou me dit de recoREMOVEDncer, ou qu'on ne peut rien faire. J'ai offert toutes les infos demandes, l'adresse de leur choix, et envoy une lettre dtaille, sans rponse.Traiter un cREMOVEDent ainsi est inacceptable, et je ne suis pas seul : beaucoup se heurtent au REMOVEDRien n'est fait pour l'amREMOVEDorer.Autorisation : si une personne joignable peut le faire directement, sans autre tape automatise, je l'autorise remplacer l'ancien numro par mon numro actuel, que je fournirai la personne charge du dossier, et vaREMOVEDder ce changement REMOVEDdemande la restauration de mon accs, la mise jour durable de mon numro, et la transmission un niveau capable de revoir ce REMOVEDne connaissais pas le BBB avant que mon intelREMOVEDgence artificielle m'en parle rceREMOVEDnt, car je ne savais plus quoi faire. J'ai d'abord essay de contacter Microsoft par plusieurs moyens et plusieurs reprises, sans retour de message. Si on m'avait dirig vers le BBB plus tt, j'aurais pris contact il y a longtemps.REMOVED

  Business Response

  Date: 10/29/2026

  Dear Mr. REMOVEDyou for contacting Microsoft Corporation through the Better Business Bureau regarding access to your Microsoft account.
  
  We understand that you know your password but cannot complete verification because the account continues to request a phone number you no longer use. You report that attempts to update the number have not remained in effect, that the 30-day security-information process and other recovery attempts have not restored access, and that your previous contacts with support have not resolved the issue. We also acknowledge your request for a person to update the number directly and for your concerns about the recovery process to be reviewed.
  
  To seek access to the account, please complete the Microsoft Account Recovery Form at REMOVED. You may submit it up to two times per day. When doing so, please provide accurate account information, including relevant details you have not previously submitted. The form and its verification results are subject to human review as part of the case review process. The applicable validation requirements must be met before access can be restored. Your authorization to change the phone number does not, by itself, satisfy those requirements or allow us to replace the security information directly.
  
  We have noted your concerns about the repeated recovery attempts and your request that the process be reviewed. If account ownership cannot be verified through the applicable recovery process, or if the form is not submitted, we cannot restore access or update the security phone number. In that event, we will be unable to take further action on this case due to Microsofts security and privacy obligations, and the case will be closed.
  
  We received your complaint in French. If you are comfortable doing so, please communicate with us in English in any further correspondence so we can continue reviewing your case.
  
  Sincerely,
  Microsoft Corporation 

• Initial Complaint

  Date:10/28/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a user of the REMOVEDRewards Program for about a decade and the way they have been treating it's users like myself has really changed. I have not been able to use my account for anything beyond earning points since June 3rd, 2026, so about 5 months. And it's even worse because there is no consistency to the problems and their customer support is easily among the worst I ever had to deal with. And that's if they even bother to replay back at all, instead of just ghosting you for day until you reach out again for help. And when they do bother to reply back, it's typical not an actual reply but copypasta'd blanket statements clearly written by laywer-esque people. Cause it only given fluff statements at best when it's not just run on nonsense statements that have no meaning to the typical person. I'm not asking for special treatment and anything unreasonable. I just want to be able to login and earn my points. And then when I have enough saved, actually spent them on the rewards I believe I fairly earned. If there was problem, I would like to work with them to fix it, but that's not possible when I can't even reach a human 9 time out of 10. And I spoke with a lawyer about this recently and they said the BBB is my best option for now to resolve any issues before starting to working on a class action lawsuit against Microsoft. Cause I know I'm not the only person suffering in this situation, there are dozens of us being wrongly punished by Microsoft for doing what we signed up to do. BBB, I just wanted my account to work like it should and redeem my points for the rewards as I earned them. Not much different from going to a job and getting paid for doing my work. Is that not fair? Is that not what a major part of society is built on? Please Help Me, BBB.

  Business Response

  Date: 10/30/2026

  Dear Amily Tf,
  
  Thank you for contacting Microsoft through the Better Business Bureau. We understand that you have been unable to redeem Microsoft Rewards points and are dissatisfied with the support responses you received.
  
  We referred your account to the REMOVEDRewards team for review. The team determined that activity associated with the account did not comply with Microsoft Rewards requirements and confirmed that the redemption restriction cannot be lifted. Microsoft will not restore redemption access or grant the resolution you requested.
  
  This decision is final. Further requests through this complaint will not change the outcome, and we consider the matter closed.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 10/31/2026

  
  Complaint: 25439754
  
  I am rejecting this response because:
  
  Hey Microsoft, I don't considered this issue closed at all. I demand you give me real factual information of why my account was suspended and why it is supposed not compliant to your policies. And don't pull that stunt of just linking to the useless link about "How to use Microsoft Rewards.", give me and the BBB real answers that human beings can understand and comprehend. As someone whose been supporting your business for nearly a decade, you own me that much.
  
  Sincerely,
  
  Amily Tf

• Initial Complaint

  Date:10/28/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 3 July 2025 Amount Purchase of Buisness : 29.99$Account Name: Lithuanian Boi Date of Birth : REMOVED

  Business Response

  Date: 11/06/2026

  Dear Lithuanian,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau.
  We are unable to verify your account or locate a service request associated with the information provided in your claim.  
  Please provide the Microsoft Account email address associated with the issues you are experiencing.
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
  If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support. 
  
  Sincerely, 
  Microsoft Corporation 

  Customer Answer

  Date: 11/07/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  Lithuanian Boi