Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  1201 Lake Woodlands Dr., Suite 124 Spring, TX 77380

• 

  Microsoft Co

  185 Berry St San Francisco, CA 94107-5705

• 

  Microsoft Store

  160 N Gulph Rd Kng of Prussa, PA 19406-2941

• 

  Microsoft Store

  1961 Chain Bridge Rd Tysons Corner, VA 22182

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was recently hacked and there should be a way to get in contact with someone or anyone beyond a form that needs to be filled out in order to access said account. I have saved payment methods on that account that could be used. My home computer, XBOX, and laptop are all tied to said account so being able to expressly talk to someone in a way that I can expedite this process. The hackers were able to change my email, remove my phone, replace the passkey, and 2FA and there is nothing I can do about it. I'd like to really speak to someone to fix this issue or reach out to me. My accounts email is REMOVEDand the phone number was REMOVED.

  Business Response

  Date: 05/21/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.
  
  Please note that the Better Business Bureau (BBB) does not replace standard Microsoft support channels. You are required to contact Microsoft Support directly and follow the appropriate processes, including submitting the necessary forms.
  
  If you wish to speak with a support representative, you can request a call or initiate a chat through the following link: REMOVED
  
  To proceed Please visit REMOVEDto provide the information necessary to confirm that you are the rightful owner of your Microsoft account. This is the only available method to regain access. You may submit the form up to two times per day, and we recommend providing information that has not been previously submitted.
  
  Please note that the form is reviewed by a human from the security team, and it must be completed successfully, even if two-step verification is enabled on the account. If you do not pass the validation or choose not to submit the form, no further assistance will be provided due to security and privacy policies, and this case will be closed.
  
  Sincerely,
  Microsoft Corporation
  
  

  Customer Answer

  Date: 05/21/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:05/15/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Microsoft account was hijacked through unauthorized access, and the attacker changed the primary alias email, causing me to completely lose access to my account and all associated purchases and licenses.I immediately contacted REMOVEDand REMOVEDSupport and fully cooperated with their verification process. I provided detailed proof of ownership, including credit card information used for purchases, device and hardware information, and evidence showing the account was created and consistently used by me.Microsoft Support confirmed that unauthorized access had occurred on the account. However, despite acknowledging the compromise and despite the evidence I provided, they refused to restore access. I was told that because the security information had been changed, their strict protocols prevented account recovery.I find this response unacceptable. Microsoft confirmed fraudulent activity occurred, yet I was effectively told that my paid licenses and purchases were lost and that I should buy them again on a new account.I am requesting immediate escalation and restoration of my account. I am fully willing to provide any additional verification or documentation necessary to prove ownership and recover access.

  Business Response

  Date: 05/20/2026

  Dear Sukida, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request. Please share the account in question so that we may research further. Alternately, you can share the case number created when you submitted your account recovery form (it starts with a 7)

  As you know, visiting REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 05/21/2026

  Here is my account id REMOVEDoriginal alias was REMOVED
  

• Initial Complaint

  Date:05/14/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! Due to moving abroad my phone number in REMOVEDis no longer active - its been in active since July 2024, I forgot my password recently for my outlook account and so tried to receive a code.. this went to the old number. After a few attempts it locked me out - since then I have spoken with customer service, attempted online bookings, recovery forms, appeals etc and still have no solution for accessing my account. I have provided in depth recovery forms - no one gets back to me and I keep completing the same steps. This has been ongoing for 2 weeks. I have already reached out to REMOVEDin Aus and they cannot retrieve the number. I can provide bills of me having this number, I can provide any ID necessary.

  Business Response

  Date: 05/23/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account.
  
  Upon reviewing your recent interactions with our support team, we can confirm that your issue has been addressed. Our records indicate that you have successfully received a password reset link, which should allow you to regain access to your account.
  
  If you have already completed the password reset process and are able to sign in, no further action is required. However, if you are still experiencing any difficulties accessing your account, we recommend attempting the password reset process again or contacting support for additional assistance.
  
  We appreciate your patience throughout this process.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 05/23/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:05/12/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  subject:%20Complaint%20Regarding%20Surface%20Pro%2010%20BitLocker%20Lockout%20and%20Out-of-Warranty%20Support%0A%0AI%20am%20filing%20a%20formal%20complaint%20regarding%20my%20Microsoft%20Surface%20Pro%2010%20device.%0A%0AThe%20device%20became%20inaccessible%20due%20to%20BitLocker%20recovery%20issues.%20I%20was%20either%20not%20properly%20informed%20that%20BitLocker%20encryption%20was%20enabled%20or%20was%20not%20provided%20adequate%20access%20to%20recovery%20information%20before%20the%20device%20became%20locked.%0A%0AThe%20Surface%20Pro%2010%20is%20now%20unusable,%20and%20Microsoft%20support%20has%20advised%20that%20because%20the%20device%20is%20out%20of%20warranty,%20my%20only%20option%20is%20an%20expensive%20replacement%20or%20paid%20repair.%20This%20is%20unacceptable%20considering%20the%20issue%20appears%20related%20to%20Microsoft%20firmware,%20security%20configuration,%20or%20automatic%20system%20updates.%0A%0AI%20relied%20on%20this%20device%20for%20personal%20and/or%20professional%20use,%20and%20I%20believe%20Microsoft%20should%20provide%20better%20support%20for%20customers%20affected%20by%20BitLocker%20lockouts,%20especially%20when%20these%20problems%20occur%20without%20user%20action%20or%20clear%20warning.%0A%0AI%20am%20requesting:%0A%0AA%20no-cost%20repair%20or%20replacement%20review%0A%0AEscalation%20to%20a%20Surface%20support%20supervisor%0A%0AAssistance%20recovering%20access%20to%20my%20device%0A%0AConsideration%20for%20goodwill%20support%20despite%20warranty%20expiration%0A%0AI%20also%20request%20Microsoft%20review%20the%20widespread%20complaints%20regarding%20BitLocker%20recovery%20problems%20affecting%20Surface%20devices.%0A%0AThank%20you%20for%20your%20prompt%20attention%20to%20this%20matter.%0A%0ASteve%20G%20Andas%0A%0A801-916-53%0A%0A5679%20W%20Annie%20Lane%C2%A0%0A%0AWest%20Jordan,%20Ut%2084081

  Business Response

  Date: 05/13/2026

  Dear REMOVEDAndas,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Surface Pro 10 device.
  
  Please note that we were unable to locate any prior interaction with Microsoft Support regarding this issue. Additionally, the Better Business Bureau does not replace standard Microsoft support channels, and customers are encouraged to contact support directly for assistance.
  
  We understand that the device has become inaccessible due to a BitLocker recovery prompt and recognize the inconvenience this situation has caused.
  
  BitLocker is a built-in security feature designed to protect user data by requiring a recovery key in certain scenarios. This key is generated when BitLocker is enabled and must be saved by the user to REMOVEDaccess if needed.
  
  At this time, access to the device can only be REMOVEDby entering the correct BitLocker recovery key. Microsoft does not have the ability to access, retrieve, or recreate this key on behalf of the user, as this limitation is part of the features security and privacy design.
  
  We recommend checking all possible locations where the recovery key may have been stored, including:
  
  The associated Microsoft account
  Any workplace or school account linked to the device
  Printed or digitally saved records
  
  Based on the information provided in the complaint, the device is confirmed to be out of warranty. As such, available service options are limited to paid repair or replacement in accordance with Microsofts support policy.
  
  While we understand this may not be the desired outcome, no alternative resolution is available in this case. This matter is considered closed.
  
  Sincerely,
  Microsoft Corporation 

• Initial Complaint

  Date:05/11/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th 2026, my Microsoft account REMOVEDwas hacked with the alias being changed REMOVEDas well as the password being changed as well, this all happened because I got a trojan virus on my computer. I am locked out of my account and I have tried everything from REMOVEDto CDOC to Xbox recovery from. The first time I did REMOVEDwith email: REMOVEDit was not bugged and sent me a email code, however at the time I had not gathered the right security information so I did not pass verification (SIR23340464). I kept trying after I found out the right security details, but it would no longer send me the email to confirm my alternative email address. I would like to request a working form as I believe the information I have enough to pass REMOVEDand get me back into my account and because the REMOVEDthat you normally find on Microsoft's website is bugged for me.

  Business Response

  Date: 05/14/2026

  Dear REMOVED,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.

  Please visit REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account. T

  his is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.  

  Sincerely,  
  Microsoft Corporation 

  Customer Answer

  Date: 05/14/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:05/10/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that when I left my phone in an REMOVEDdrivers car, REMOVEDhas the ability to track my phone and also track that individual. That is a privacy issue for the driver of the REMOVEDvehicle and is not mentioned to them at all that people can track them that way. That also means that they are tracking me at all times with this and is not mentioned once in this service. They never ask to renew that service they just keep doing it and didn't know that they were doing it. For those reasons, I want detailed technically report of all the information attached to my account and profile and every minute of every log where they used my data and personal information for tracking purposes. That is in their logs and is in my account. I also have a duty to check to make sure that information on that individual is not used without their permission. REMOVEDis just doing whatever they want this way and is illegal. I do know exactly all of the information they have access too, and also the fact that they have literally made windows 11 into a virus more than an operating system. It REMOVEDthrough your port system until it fills it and fills disc space up. Also windows defenders is actually not even a defender. It doesn't do anything useful except shovel port calls to its own needs instead of the users. Its really disturbing that the BBB is just letting it happen. I want any and all raw data associated with my account. I will say that again. I want all the RAW DATA associated with my account. I don't need it interpreted. it is easy to do. The raw data is my intellectual property and has nothing to do with REMOVEDRaw data is just raw data. That is what I own. If they received it, it came from me. That is mine. Not there's. Again. Any and all raw data associated with my REMOVEDaccount including all phone information and ping times for the last year.

  Business Response

  Date: 05/11/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concerns about data usage, tracking, and privacy.
  
  Based on our review, the concerns raised primarily relate to services and data handling practices associated with REMOVEDaccounts and third-party applications. Microsoft does not have access to, control over, or visibility into REMOVEDaccount data, location tracking services, or related activity logs. As such, we are unable to provide the information or fulfill the request for data associated with a REMOVEDaccount.
  
  Regarding your concerns about Windows 11, Microsoft is committed to protecting user privacy and providing transparency around data collection and usage. Information about data collection and privacy controls for Microsoft products can be found in Microsofts Privacy Statement and through the settings available within your device.
  
  If you are requesting access to data associated with a Microsoft account, this can be managed through Microsofts privacy dashboard. For REMOVED-related data requests, we recommend contacting REMOVEDsupport directly, as they are the appropriate provider to address those concerns.
  
  As this matter falls outside Microsofts scope of support, we are unable to take further action on this request. This response serves as our final position regarding this complaint, and this case will now be closed.
  
  Sincerely,
  Microsoft Corporation
  
  

  Customer Answer

  Date: 05/11/2026

  ??? Sure thing

  You betcha

  Sincerely
  

  My butt

• Initial Complaint

  Date:05/10/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Microsoft/Xbox for the unauthorized removal of digital licenses from my account (Gamertag: REMOVED. I am missing all DLC and map packs for Call of Duty: World at War and Call of Duty: Black Ops (BO1). This includes: World at War Map Packs 1, 2, and 3, and Black Ops 1s First Strike, Escalation, Annihilation, and Rezurrection (Moon + the four remastered WaW Zombies maps).Evidence of Content Removal My Xbox Achievement history proves these licenses were previously active. The achievement The eagle has REMOVED, tied specifically to the Ascension map in the First Strike pack, was unlocked July 12, 2017. It is impossible to earn this achievement without owning the REMOVEDThe fact that I have the achievement but the Microsoft Store now lists the content as Unowned shows Microsoft removed or failed to migrate my REMOVEDFailure Customer support has been unhelpful. Agents only check current Active licenses and refuse to review my historical data from 2017. They ignore the achievement timestamps, which are permanent proof of purchase and use. I am being told I dont own products I clearly played, and Microsoft is refusing to investigate why these licenses were revoked.I request full restoration of all missing DLC licenses for Call of Duty: World at War and Black Ops 1 to the account REMOVEDI need a manual audit of my historical entitlements by a specialist who can verify that the achievement data matches the period when these licenses were active. I expect my digital property to be returned to my library immediately.I also have proof of these having the achievement for the specific account in question, the problem is your file upload system is not letting me upload my PDF files, please reach out to REMOVEDif you need to have some proof sent.

  Business Response

  Date: 05/18/2026

  Dear Braydon,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Live account.
  We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7103010064.
  Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours. We will monitor the support case through resolution.  
   
  Sincerely, 
  Microsoft Corporation 

  Customer Answer

  Date: 05/19/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:05/09/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/26, my Microsoft account got compromised. when I presented my case to Microsoft support, they suspended my account even though I was the rightful owner. Eventually, I got my account back through the REMOVEDform, but I cant access it because my account is still suspended. I would kindly ask for my account to be unsuspended since I verified that I was the original owner of the account based off the REMOVEDresults. This account is very important to me because I have a lot of money spent and subscriptions still active on the account.

  Business Response

  Date: 05/11/2026

  Dear REMOVED, 

  Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery forms.  You were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (REMOVED). You can submit the form up to two times per day. Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:05/09/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been logged out of my microsoft account that my father made for me when I was very young, he has since passed away and i have none of the information linked to that account. This account means so much to me because of my father not being here anymore. i have personally spent over 8000 dollars on games, subscriptions and more. I have tried several different ways of contacting microsoft support, xbox support and they have offered and tried nothing but suspending my account. I want to speak to a tier 3 support agent who can offer me actual help with my case.

  Business Response

  Date: 05/11/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account access issue.
  
  We are unable to verify the account or locate a service request based on the information provided in your claim.
  
  To proceed, please provide the Microsoft account email address associated with the account you are attempting to recover. Please note that since you confirmed you do not have access to the security information, you will need to complete the account recovery form, even after providing the email address.
  
  Please visit REMOVEDto submit the required information to verify your ownership of the account. This is the only method available to regain access. You may submit the form up to two times per day, and we recommend providing any new or additional details not previously submitted.
  
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
  
  If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support. 
  
  Sincerely, 
  Microsoft Corporation 

• Initial Complaint

  Date:05/09/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Microsoft and REMOVEDAccount Recovery and Security Access Failures: I am submitting a complaint regarding account security and recovery systems operated by Microsoft and REMOVED. I created a new Outlook account and separate Gmail account for professional and job-search purposes to keep work and personal activities separate. Over approximately one month, Microsoft repeatedly failed or blocked my attempts to add my phone number or enable multi-factor authentication (MFA) on the Outlook account while still requiring repeated verification prompts during login. Because of these issues, I configured the Gmail account as the recovery method for Outlook. Shortly afterward, REMOVEDrestricted or flagged the Gmail account despite normal use and required an appeal process. I explained the account was legitimate and created only to separate personal and work activities. REMOVEDlater emailed me confirming the appeal was approved and warning that disabled accounts could eventually be deleted if I did not log in soon. Following REMOVEDs instructions, I opened Gmail in Chrome, selected the account, and completed MFA using the code sent to my phone. However, after verification, REMOVEDdisplayed the message: Cant sign in. Service unavailable. Please try again later. As a result, I remain locked out of the Gmail account despite REMOVEDapproving the appeal and verifying my identity. Because Microsoft requires verification through that Gmail account before allowing changes to Outlook security settings, I also cannot add MFA or change recovery methods for Outlook. I am effectively trapped between Microsoft and REMOVEDdespite attempting to follow their security guidance. This situation has interfered with my employment and job-search activities and raises concerns about inadequate recovery systems and lack of meaningful consumer support. I respectfully request review of these practices and assistance restoring reasonable account access and recovery options.

  Business Response

  Date: 05/11/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery concern.
  
  We were unable to verify the information provided in your claim. Additionally, the email address included in your escalation does not show any issues or account locks.
  
  We also note that you have not yet contacted our standard support channels. Please be aware that the Better Business Bureau does not replace Microsofts official support process. Furthermore, Microsoft has no involvement with your REMOVEDaccount, as it is managed by a separate company. You may use any accessible email address as a recovery option.
  
  To assist further, please provide the Microsoft account email address associated with the account you are attempting to recover.
  
  Please note that since you confirmed you do not have access to the security information, you will need to complete the account recovery form, even after providing the email address: REMOVED
  
  This is the only available method to regain access to your account. You may submit the form up to two times per day, and we recommend providing information that has not been previously submitted.
  
  If you already have a service request related to this issue, please include the case number in your response so we can review it accordingly.
  
  For additional assistance, you may visit REMOVEDwhere you can contact support via chat.
   
  Sincerely,
  Microsoft Corporation