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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft Store

      8001 S Orange Blossom Trl Orlando, FL 32809-7654

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    Customer Complaints Summary

    • 5,166 total complaints in the last 3 years.
    • 2,081 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new HP laptop running Windows11 after five years with a **** laptop that ran Windos10. Using this PC for public service and radio station. The Windows11 system will not run my softwear WSJT-X despite professional advice regarding setup. Returning the Windows10 to the radio station works immediately without issues, and the internet is awash with complaints regardint this same problem which therefore must be very well known to the Microsoft Corporation. This new laptop was purchased from STAPLES due to the age of the Windows10 laptop and subsequent slowing down of the system, however at least Windows10 runs every time, Windows11 won't run correctly at all. This laptop was one of two HP laptops running Windows11 that we purchased within five weeks, one for internet service with physicians. There is no support for Windows10 from Microsoft despite the ease and stability of the *** The purchase of the Windows11 HP laptop has not resulted in the radio station running as needed for public service and the Windows10 laptop is once again back in the lineup. Microsoft has not responded to the complaints by the community that has had issues with this ** specifically not running this softwear. The complexity of the ** makes it difficult to determine what needs to be done to fix the problem, but we want the problem to be fixed once and for all so we can get this HP laptop in line working as it should. You need to understand that this needs to be done on site as it needs to be attached to the radio for the problem to be seen. The **** Latitude business laptop running Windows10 has been solid as a rock for five years every single day, but this HP laptop running Windows11 has not run correctly even one day, yet Microsoft continues to sell this like they did Windows8. a less than successful *** WE have been Windows Microsoft users since 2000, a quarter of a century and need this ** to work correctly for our application.

      Business Response

      Date: 05/16/2025

      Dear **** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 05/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Microsoft account along with a few other accounts recently got compromised on May 2nd, resulting in my Xbox/Microsoft account being hacked and the email changed on them to ****************************** when it was originally **************************** To my knowledge, the Gamertag is still the same being RavenAshes666 (and with the help of my online friends looking at my profile to keep tabs on it). I've been using this account since December 25th 2017 and I can provide screenshots of purchases and the original email of the accounts creation.A more recent order number I can provide is of a Minecraft item I had received: **********, and another order I can provide is of a game purchase Star Wars Jedi: Fallen Order *********, included on the screenshots provided with the email addressed to my email ****************************When I managed to get in to my ******* account, I unlinked my Xbox account since it could still be used to log back into the Ubisoft account, as well as unlinking my Rockstar account from my ********************. I have reclaimed my Epic account and with the help of their support team, they took off the Xbox connections so the hacker could not get back into the account.

      Business Response

      Date: 05/12/2025

      Dear ******* ******, 

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I believe my phone is being non-legally- mass-reproduced onto Microsoft servers due to screen-time sharing. I have contacted *****, the ***, and the *** to stop this threat. When I look at my phone, it's sometimes really laggy and stays stuck on a page, etc. past reset or other problems. I believe my phone is being routed to a Microsoft or other server to share my personal information, and it is really uncanny. Please look into this. Thank you for your time.

      Business Response

      Date: 05/09/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to redeem my cash back balance of $9.16. It asks for a phone number, but every time I put in my phone number it rejects it. I can't get ahold of a human because it keeps trying to send me to some AI agent.

      Business Response

      Date: 05/09/2025

      Dear **** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I've had my Microsoft account hacked and stolen from me. Microsoft's security team has reviewed my case already, and the decision was to suspend it. However, I am not satisfied with the response and I strongly consider that my rights as a customer were violated, as well as my country's own laws. Furthermore, after reviewing Microsoft's Terms of Use, I have come to the conclusion that my case has not been handled properly and I demand a new resolution. I need my account back, and I know Microsoft has the resources to recover it. I have talked to several people in this situation and their cases have been resolved and their accounts were reinstated. If this is not going to happen, I'm going to have to contact the legal team about my rights, my country's rights, and the unequal treatment I have received compared to other Microsoft users. Reference number is SIR20950509

      Business Response

      Date: 05/09/2025

      Dear ***** ******.

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged for ************* early just as I was about to cancel it and now they will not give me a refund.

      Business Response

      Date: 05/08/2025

      Dear ******** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the refund for the ************* subscription has been provided.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my Microsoft ************** have told me that they are not willing to help me unlock it because I have two step verification enabled on my account. (which I do have access to). I have zero to no idea of why it was disabled in the first place, I believe I was spam reported by another person.

      Business Response

      Date: 05/08/2025

      Dear ***** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/30/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my Microsoft account. This is the account my trial subscription is in. I think Beauty did this on purpose when my windows got messed up on my laptop. I can not get my email. I can't cancel my subscription.

      Business Response

      Date: 05/07/2025

      Dear ***** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having numerous issues with Microsoft Outlook for the past three years. I have been calling the customer service department for the past three years in reference to the same issue. To this day I can't send out email via Outlook. No one can't seems to fix this issue. I want a full refund for my subscription each year. This has been an great deal of inconvenience for myself.

      Business Response

      Date: 05/09/2025

      Dear ******* ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft xbox series x console. Without warning console was permanently banned. Can no longer play online games or any activities with friends and family or anything involving online activity. I've spent hours on the phone with customer support and searching thru emails trying to figure out what I could have done wrong to warrant such consequences with no result. I've owned the gaming console for maybe 2 years now. Purchased thru ******** April 29th i got home from work to sit down and play a game to find my console was virtually useless for the intended purpose it was Purchased for.

      Business Response

      Date: 05/08/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We are unable to revoke Xbox bans suspensions only the Xbox enforcement team can do that due that we proceed to contact the Xbox enforcement team to ask if they can review your case, they investigate your case and explain if was you create multiple Xbox accounts in a short period of time but they make an exception and unban your Xbox console. 

      Please check the following link the Xbox policies: ******************************************************************************************************************************

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,

      Microsoft Corporation

    Microsoft is NOT a BBB Accredited Business.

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