Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  1201 Lake Woodlands Dr., Suite 124 Spring, TX 77380

• 

  Microsoft

  10344 Destiny USA Dr Spc B-207 Syracuse, NY 13204-9016

• 

  Microsoft Co

  2031 Burroughs Avenue San Leandro, CA 94577

• 

  Microsoft Co

  217 2nd St San Francisco, CA 94105-3134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked Microsoft for a refund, I was immediately denied. They rely far too much on AI, I am asking that they refund this order for me. Order Number REMOVED

  Business Response

  Date: 09/07/2026

  Dear Cas REMOVED,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox game refund request.

  Microsoft has reviewed your concerns and confirmed that this purchase was previously evaluated through the established refund review process. Based on the account activity associated with the purchase, including gameplay activity and earned achievements, the request does not meet the eligibility requirements outlined in the applicable Microsoft refund policies.

  As a result, the refund request remains denied.

  We understand this may not be the outcome you were seeking; however, after careful review, Microsoft has determined that no refund is available for this purchase under the applicable policy. Accordingly, no further action is available regarding this matter, and this case is considered closed.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 09/07/2026

   
  Complaint: 25242805
  
  I am rejecting this response because:
  
  Sincerely,
  
  Cas REMOVED

• Initial Complaint

  Date:09/04/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been noticing unexplained charges from Microsoft on my Discover card. The charges are for automatic payments the recur once a month. The only account they could be charging on is an account that was shut down, or accounts that they will not grant me access. I have been all over their website to reach out to them about the charges, I found a way to talk about payments and told them to invesitgate and gave them the card number. I asked Discover to change the number on the card to stop this and they sent me a new card that was never activated after a demand that they shut the old number down They just gave Microsoft access to the new card and no one seam to have to explain to me what the charges are for and whether or not I want to continue using the service. Frankly, I have NO IDEA at all what the charges are for and both Discoed and Microsoft feel that they don't have to give me an explanation. They are just good to keep billing me endlessly and keep raising my interest rate, endlessly. Microsoft was told to investigate the charges and re given the account number, but of course the almighty REMOVEDis not required to send an email back that they received an inquiry about charges and to investigate. Their website regarding these matters is cold and unresponsive sea of articles to read and a maze that never ends to discuss matters such as these. In other words, they have come up with so many ways to not know, what they don't want to know. So this can go on indefinitely and make the amount I have to give Discover much more and I really am just in the dark about what I am being billed.

  Business Response

  Date: 09/09/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account. 
  We are unable to verify your account or locate a service request associated with the information provided in your claim.  
  Please provide the Microsoft Account email address associated with the charges you are disputing.  
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
  If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support. 
  
  Sincerely, 
  Microsoft Corporation 

  Customer Answer

  Date: 09/10/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.

  I got an email from them saying that they did locate a closed account that they were in fact billing. The reason I never dreamed they would bill that account is because the REMOVEDaccount was being paid for with an N B T card. So it  appears that they found an old account using the Discover Card and decided to change the method of payment on the REMOVEDfor me, without my permission. Now they say they are officially closing the account through my gmail account. So I now assume that that means they will not be billing my Discover card to keep that account open. I have to wait until Septemeber 18, to see if another bill from them appears. I see that in the BBB response they admit that there are no accounts for them to be billing. My satisfaction with the outcome really depends on whether or not I see unexplained charges on my Discover Card from this point forward. If the charges stop, I will be somewhat satisfied enough to stop pursuing a complaint against them.
  
  REMOVED

• Initial Complaint

  Date:09/03/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft permanently suspended my account due to unauthorized activity. After multiple forms submitted and chats with REMOVEDagents it is believed to have been automatically flagged by the system due to suspicious activity. I made several purchases on 8/31 due to a new game release and my account is permanently suspended likely due to this. I cannot use any recovery methods to gain access either. Everytime I submit a case, the case management team closes the case noting resolution although none was given. When chatting customer service, they would not grant my request for escalation and only provide me standard support options which were not reliable. I have been locked out of my account which contains critical personal data (i.e. tax documents) that I need access to. No emails for the cases have been responded to. My understanding is the system flagging is likely due to AI implementation as this has never been an issue in the past as I have access to all my account recovery details and my account was not hacked. This is completely negligent behavior automatically locking me out of critical information without owner consent/acknowledgement and lack of resolution to date.

  Business Response

  Date: 09/04/2026

  Dear REMOVED,
   
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery concerns.
   
  At this time, we are unable to verify the account referenced in your claim or locate a corresponding service request based on the information provided.
   
  To assist with our review, please provide the Microsoft account email address associated with the account you are attempting to recover.
   
  If you have previously contacted Microsoft Support regarding this issue, please also provide the applicable service request number. Once we receive this information, we will be happy to review the matter further.?? 
  
  If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support. 
  
  Sincerely, 
  Microsoft Corporation 
  

  Customer Answer

  Date: 09/04/2026

   
  Hi BBB, 
  
  Account REMOVEDwas reactivated overnight after several contacts with Customer Service.

  Thank you.
  
  REMOVED

• Initial Complaint

  Date:09/02/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my acc was hacked on may 4th because I clicking link from discord and then my acc got stolen by hacker from REMOVEDalias is REMOVEDand the gamertag is icareboutzyx.I'm tryin to fill Xbox recovery form and reach out some agent, but I always failed to proof that I'm the owner, I got ownership questionnaire twice but it always get denied also, I assume it's because I don't have device id, I don't have it because I'm mobile user, I made and play my acc only on my phone and never logged in my acc on pc/console.After I'm tryin all the form loke Xbox recovery form,ACSR,PRV Idk why I always get same response on Xbox recovery form, the response always said that they can't find unauthorized activity on my acc, I assume it's because I keep using same alias.Also I can't got email from agent on PRV form idk why after I failed the ownership questionnaire, ACSR also bugged since I tried it for the first time, The form doesn't show a prompt where I have to write the code that was sent to my email.I also tryin to get help from agent support but they keep telling me that they can't do anything because they're agent tier 1.I also tryin to reach out specialized team on REMOVEDrecently since 1 august but I haven't get any help from REMOVED, I saw some people succeeed to recover their acc via REMOVEDI already tried all options and all of that always failed I'm fighting for 4 months for this but Microsoft's policy is very disadvantageous for me as an Android/phone user.This acc is anything for me I have so many progress in this acc and I have rare Minecraft cape on this account and also some of Minecraft bedrock items on this acc and also This account is 4 years old .I would like to be connected to a real human staff for my case, the hacker changed almost of my information on this acc such as alias, password,alternate email,2FA getting on etc.I hope I can got my acc back, I just wanna play Minecraft again with my friends please provide justice to all user

  Business Response

  Date: 09/02/2026

  Dear Putra Ramadhan,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery concerns.
  
  We understand that you reported unauthorized access to your account and described multiple attempts to recover it through available recovery channels, including the Account Recovery Form and other support processes. We also acknowledge your concerns regarding your inability to provide certain information during the verification process and your interactions with various support teams.
  
  Microsoft reviewed the information available for your case and confirmed that account recovery attempts were submitted. However, none of the submitted recovery requests provided sufficient information to successfully verify account ownership. For security and privacy reasons, Microsoft can only restore access when the required ownership validation criteria are met.
  
  While we understand your frustration and recognize the importance of the account and associated content to you, Microsoft is unable to make exceptions to established account security and ownership verification requirements. As ownership could not be verified through the available recovery processes, no further assistance can be provided regarding access to the account.
  
  Therefore, this matter is considered closed.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 09/02/2026

   
  Complaint: 25230690
  
  I'm rejecting this response because:
  

  I refused it because there should be alternative options for mobile users like me, I would like to request a case ticket to be created for me, I will send all the alternative evidence that I can such as ip address,my phone serial number, IMEI, where I made the acc etc.Please discuss and review my case, I really beg you, this is the second time I have reported to the BBB, please at least think again if I am not the owner,Will my efforts go this far, please consider it.

   

   

  Sincerely,
  
  Putra Ramadhan

• Initial Complaint

  Date:09/02/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 20-year Microsoft/Xbox account (Gamertag: series) was hijacked when an unauthorized party detached my original registration email REMOVEDand replaced it with an attacker alias (REMOVED).Microsoft Account Safety formally verified unauthorized access under Service Requests SIR24375099 and SIR24382899, subsequently placing the account into protective suspension. Their official written notice instructed me: "If you have an XBOX profile associated with this account, you may submit a new case with your Gamertag and XBOX network device ID..."Consumer support channels have failed at every level:1. Replying directly to Account Safety notification emails instantly triggers an automated bounce stating the case was previously closed.2. Frontline chat and phone agents stated on record that their department possesses zero visibility or direct communication channels into Account Safety.3. Automated ACSR web recovery forms are completely unusable because the attacker stripped my original email alias.4. On Sept 1, 2026, an agent logged my hardware credentials under escalation ticket #REMOVEDpromising an update within 72 hours, but admitted on record that frontline staff cannot interface with account safety.Over two decades, I have spent thousands of dollars in paid digital game licenses, DLC expansions, hardware, in-game subscriptions/season passes, and irreplaceable cloud game saves that are now wrongfully withheld due to an internal support breakdown. I have full physical possession of the console and hardware identifiers matching the account's historical telemetry: Gamertag: series Original Email: REMOVEDAttacker Alias: REMOVEDXbox Network Device ID: REMOVEDConsole Serial Number: REMOVEDReference Cases: REMOVED, REMOVED, REMOVEDDesignated Migration Account: REMOVEDContact Email: REMOVED

  Business Response

  Date: 09/02/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.
  
  Please note that, in accordance with Microsoft's security and privacy policies, completion of the Account Recovery Form is a mandatory requirement before any further action can be taken regarding the account. 
  
  This verification process is required to establish account ownership and must be completed successfully before additional assistance can be considered.
  
  Please visit and complete the account recovery form through the link: REMOVED;
  
  To provide the information necessary to confirm that you are the rightful owner of your Microsoft account.
  
  This is the only available method to regain access.
  
  You may submit the form up to two times per day, and we recommend providing information that has not been previously submitted.
  
  Please note that the form is reviewed by a human from the security team, and it must be completed successfully, even if two-step verification is enabled on the account.
  
  If the validation requirements are not met, or if the form is not submitted, we will be unable to provide further assistance due to Microsoft's security and privacy obligations.
  
  In that event, no additional action will be available regarding this matter, and the case will be closed.
  
  Sincerely,
  Microsoft Corporation
  

  Customer Answer

  Date: 09/02/2026

   
  Complaint: 25230437
  
  I am rejecting this response because:

  The business provided an automated boilerplate reply directing me to the web recovery form (REMOVED), which demonstrates that the facts of this complaint were not reviewed.
  
  1. TECHNICAL IMPOSSIBILITY: The unauthorized party detached my original registration email REMOVEDand substituted an attacker alias. Submitting the REMOVEDform is impossible because the automated system indicates the account does not exist under my email or demands credentials belonging to the unauthorized party.
  
  2. CONTRADICTION OF OFFICIAL SAFETY DIRECTIVES: REMOVEDRequests SIR24375099 and SIR24382899, Microsoft Account Safety investigated, formally verified unauthorized access, suspended the account, and explicitly instructed:
  "If you have an XBOX profile associated with this account, you may submit a new case with your Gamertag and XBOX network device ID so the information can be reviewed."
  
  3. COMPLIANCE WITH VERIFICATION: I have provided the exact physical hardware identifiers requested by Account Safety:
  - Gamertag: series
  - Xbox Network Device ID: REMOVED
  - Console Serial Number: REMOVED
  - Open Escalation Ticket: 7108177986
  
  Directing a consumer to a non-functional web form after your own REMOVEDconfirmed a hostile breach and requested hardware credentials is an administrative failure. 
  
  I request human escalation to an Executive Customer Relations Specialist to verify my matching physical hardware telemetry and migrate my Xbox profile, game licenses, DLC, and active subscriptions to my clean container account REMOVEDIf Microsoft remains unable or unwilling to resolve this through informal channels, I will exercise formal contractual dispute remedies under the Microsoft Services Agreement to address the loss of over two decades of paid software and subscriptions.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: SECURITY RECOVERY LOCKED BY FRAUDULENT ACCOUNT TAKE-OVER (PRIMARY ID: REMOVED)On August 27, 2026, my primary Hotmail account REMOVEDwas compromised by an active international threat ring known as the Dev7 Gang. The malicious actors utilized a Turkish proxy network (IP Address: REMOVED) to hijack my active browser token, alter my recovery telephone numbers, and change my birth year metrics to lock me out.I have attempted to utilize the automated self-service ACSR recovery portal multiple times. However, the automated form completely blocks my entries because my primary historical verification payment instrument expired in late 2024, and the form parameters physically prevent me from selecting my real historic expiration year. Furthermore, attempting to reach telephone support is bricked because the voice system demands verification from the phone number the attacker maliciously bound to the registry data on August 27. I am the sole, legitimate creator and historic owner of this email account. I have located TWO separate, valid 2021 REMOVEDMicrosoft 365 / Outlook software license invoices (containing unique Transaction IDs and Invoice IDs) ready to verify my identity manually. I am requesting an executive corporate review by your global data protection/identity team to manually review my financial footprints, override the form lockout, and restore my access or link it to my secure contact email: REMOVEDAn official criminal complaint has been filed with the REMOVEDvia REMOVED.

  Business Response

  Date: 09/01/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery concerns.
  
  We understand that you reported unauthorized access to your Microsoft account and that you have experienced difficulty regaining access. 
  
  We also acknowledge your concerns regarding account verification, recovery information, prior payment details, and your request for a manual review.
  
  Please note that the Better Business Bureau process does not replace Microsoft's standard support and account recovery procedures. 
  
  Customers should first work through REMOVED's available support and recovery channels, as account recovery requests must be processed through Microsoft's established security verification process.
  
  To regain access to your account, please complete the Account Recovery Form at the following URL:
  
  REMOVED
  
  This is the only available method to verify account ownership and recover access to a Microsoft consumer account.
  
  The Account Recovery Form may be submitted up to two times per day. We recommend providing the most complete and accurate information available, including information that may not have been submitted previously. Please note that the form is reviewed by a member of Microsoft's security team and must be successfully validated, even in situations where the customer believes unauthorized changes were made to the account's security information.
  
  While you indicated that you possess historical purchase records and other information that you believe supports your ownership claim, Microsoft cannot bypass or override the established account recovery verification process. Account access can only be restored when the ownership validation requirements are successfully met through the recovery process.
  
  If the validation requirements are not met, or if the Account Recovery Form is not successfully completed, Microsoft will be unable to provide further assistance due to its security and privacy obligations. In that event, no additional action will be available regarding this matter and the case will be closed.
  
  We appreciate the time you have taken to share your concerns and encourage you to continue working through the account recovery process outlined above.
  
  Sincerely,
   Microsoft Corporation

  Customer Answer

  Date: 09/01/2026

   
  Complaint: 25226059
  
  I am rejecting this response because:
  I am rejecting this response while I process my account verification through the specialized escalation link provided by Microsoft. I will update the bureau once their manual review is complete.
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/31/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking the recovery of my Microsoft account that has been locked due to "Unusual activity." I no longer have access to the phone number associated with the account as it belongs to a family plan I have no access to and the stated process of using the account recovery form does not work as it is instantaneously rejected. I have also used the account reinstatement form, contacted a support agent, and have been told that the only method is the form. I am requesting my account access be REMOVED.

  Business Response

  Date: 08/31/2026

  Dear Phaylin REMOVED,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery concern.

  At this time, we are unable to verify the account or locate a corresponding support case based on the information provided in your complaint.

  To assist further, please provide the Microsoft account email address associated with the account you are attempting to recover.

  If you have an existing support case related to this issue, please include the service request number in your response, and we will be happy to review the case and provide further assistance.

  If you have not yet contacted Microsoft Support regarding this matter, please visit REMOVEDto connect with a support representative via chat.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Xbox live gold memberships in order to play games with my child online. My membership worked, my childs did not work. So that means my membership is just going to waste. I contacted Microsoft customer for assistance and they were no help. The chat kept spewing out paragraphs of nonsense that were not related to my problem. The live agent hung up on me after I got to mfa code. They stole over $50 from me because I have not been able to use the Xbox live gold memberships I bought. I want a refund and an apology.

  Business Response

  Date: 08/31/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concerns.
  
  To continue our investigation, Microsoft respectfully requests that you provide the Microsoft account associated with the child's account membership, along with a copy of the purchase receipt for that membership. 
  
  This information is necessary for Microsoft to review the matter further.
  
  If you have not yet contacted support regarding this issue, please visit Microsoft Support Contact Us at:
  
  REMOVED
  
  Through this website, you can connect with a support representative via live chat for additional assistance.
  
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/29/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to use Windows 11 by Microsoft. I have been unemployed for a month now, and my Windows 11 program will not allow me to use my emails, to open new accounts to possible employers, because windows keeps saying that my email is not valid, (you must enter a valid email) I use two emails and neither email will work. I HAVE MISSED GETTING APPLICATIONS IN because I cannot get help with this issue from Microsoft. Microsoft forces me to use their product but they refuse to assist when it doesn't work. I have emailed Microsoft, I have used their on-line tech service, I have filed a complaint through Trust pilot and it appears that Microsoft refuses to assist in this VERY NECESSARY need, I am thinking about speaking to some kind of legal authority to get assistance because I CANNOT GET A JOB WITHOUT THIS WORKING. JUST HELP ME PLEASE

  Business Response

  Date: 08/31/2026

  Dear REMOVED,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concerns.
  
  We are unable to verify your account or locate a service request associated with the information provided in your claim. 
  
  Please provide the Microsoft Account email address associated with the issue you are experiencing.
  
  Additionally, to assist with our investigation, please provide screenshots of the error message you are receiving, including any screens displaying the message stating that your email address is not valid.
  
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help. 
  
  If you have not yet contacted support about this issue, please visit Microsoft Support Contact Us: REMOVEDto receive assistance via live chat support.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 08/31/2026

   
  Complaint: 25217873
  
  I am rejecting this response because:
  Microsoft requested information from me and so I rejected so that i could upload the information that Microsoft wanted from me.  This problem happens on any web site that i need to create an account for.  I work with two emails, and My husband and grandson also use my computer so there are several email accounts used from this desk top I need help so that I can obtain employment.  I need help now.  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft/Xbox won't help me with my hacked account. Lost hundreds of games and money I put into it. Mixed messaging, they tell me to call back in 24 hours, I'll call after 24 hours they'll say 72 hours, I'll call after 72 hours they tell me 24 hours. The customer support is horrendous.

  Business Response

  Date: 08/31/2026

  Dear REMOVED,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account takeover concern.

  We can confirm that a case has already been submitted to our Executive Escalations Team. A representative from the team will contact you within the next 24 to 48 hours. In the meantime, we will continue to monitor the support case and follow its progress through to resolution.

  We appreciate your patience and understanding.

  Sincerely,
  Microsoft Corporation