Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,568 total complaints in the last 3 years.
2,983 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2026
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was recently hacked and there should be a way to get in contact with someone or anyone beyond a form that needs to be filled out in order to access said account. I have saved payment methods on that account that could be used. My home computer, XBOX, and laptop are all tied to said account so being able to expressly talk to someone in a way that I can expedite this process. The hackers were able to change my email, remove my phone, replace the passkey, and 2FA and there is nothing I can do about it. I'd like to really speak to someone to fix this issue or reach out to me. My accounts email is REMOVEDand the phone number was REMOVED.
Business Response
Date: 05/21/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.

Please note that the Better Business Bureau (BBB) does not replace standard Microsoft support channels. You are required to contact Microsoft Support directly and follow the appropriate processes, including submitting the necessary forms.

If you wish to speak with a support representative, you can request a call or initiate a chat through the following link: REMOVED

To proceed Please visit REMOVEDto provide the information necessary to confirm that you are the rightful owner of your Microsoft account. This is the only available method to regain access. You may submit the form up to two times per day, and we recommend providing information that has not been previously submitted.

Please note that the form is reviewed by a human from the security team, and it must be completed successfully, even if two-step verification is enabled on the account. If you do not pass the validation or choose not to submit the form, no further assistance will be provided due to security and privacy policies, and this case will be closed.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 05/21/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:05/15/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was hijacked through unauthorized access, and the attacker changed the primary alias email, causing me to completely lose access to my account and all associated purchases and licenses.I immediately contacted REMOVEDand REMOVEDSupport and fully cooperated with their verification process. I provided detailed proof of ownership, including credit card information used for purchases, device and hardware information, and evidence showing the account was created and consistently used by me.Microsoft Support confirmed that unauthorized access had occurred on the account. However, despite acknowledging the compromise and despite the evidence I provided, they refused to restore access. I was told that because the security information had been changed, their strict protocols prevented account recovery.I find this response unacceptable. Microsoft confirmed fraudulent activity occurred, yet I was effectively told that my paid licenses and purchases were lost and that I should buy them again on a new account.I am requesting immediate escalation and restoration of my account. I am fully willing to provide any additional verification or documentation necessary to prove ownership and recover access.
Business Response
Date: 05/20/2026
Dear Sukida,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request. Please share the account in question so that we may research further. Alternately, you can share the case number created when you submitted your account recovery form (it starts with a 7)
As you know, visiting REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2026
Here is my account id REMOVEDoriginal alias was REMOVED
Initial Complaint
Date:05/11/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14th 2026, my Microsoft account REMOVEDwas hacked with the alias being changed REMOVEDas well as the password being changed as well, this all happened because I got a trojan virus on my computer. I am locked out of my account and I have tried everything from REMOVEDto CDOC to Xbox recovery from. The first time I did REMOVEDwith email: REMOVEDit was not bugged and sent me a email code, however at the time I had not gathered the right security information so I did not pass verification (SIR23340464). I kept trying after I found out the right security details, but it would no longer send me the email to confirm my alternative email address. I would like to request a working form as I believe the information I have enough to pass REMOVEDand get me back into my account and because the REMOVEDthat you normally find on Microsoft's website is bugged for me.
Business Response
Date: 05/14/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.
Please visit REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account. T
his is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/14/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:05/10/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed that when I left my phone in an REMOVEDdrivers car, REMOVEDhas the ability to track my phone and also track that individual. That is a privacy issue for the driver of the REMOVEDvehicle and is not mentioned to them at all that people can track them that way. That also means that they are tracking me at all times with this and is not mentioned once in this service. They never ask to renew that service they just keep doing it and didn't know that they were doing it. For those reasons, I want detailed technically report of all the information attached to my account and profile and every minute of every log where they used my data and personal information for tracking purposes. That is in their logs and is in my account. I also have a duty to check to make sure that information on that individual is not used without their permission. REMOVEDis just doing whatever they want this way and is illegal. I do know exactly all of the information they have access too, and also the fact that they have literally made windows 11 into a virus more than an operating system. It REMOVEDthrough your port system until it fills it and fills disc space up. Also windows defenders is actually not even a defender. It doesn't do anything useful except shovel port calls to its own needs instead of the users. Its really disturbing that the BBB is just letting it happen. I want any and all raw data associated with my account. I will say that again. I want all the RAW DATA associated with my account. I don't need it interpreted. it is easy to do. The raw data is my intellectual property and has nothing to do with REMOVEDRaw data is just raw data. That is what I own. If they received it, it came from me. That is mine. Not there's. Again. Any and all raw data associated with my REMOVEDaccount including all phone information and ping times for the last year.
Business Response
Date: 05/11/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concerns about data usage, tracking, and privacy.

Based on our review, the concerns raised primarily relate to services and data handling practices associated with REMOVEDaccounts and third-party applications. Microsoft does not have access to, control over, or visibility into REMOVEDaccount data, location tracking services, or related activity logs. As such, we are unable to provide the information or fulfill the request for data associated with a REMOVEDaccount.

Regarding your concerns about Windows 11, Microsoft is committed to protecting user privacy and providing transparency around data collection and usage. Information about data collection and privacy controls for Microsoft products can be found in Microsofts Privacy Statement and through the settings available within your device.

If you are requesting access to data associated with a Microsoft account, this can be managed through Microsofts privacy dashboard. For REMOVED-related data requests, we recommend contacting REMOVEDsupport directly, as they are the appropriate provider to address those concerns.

As this matter falls outside Microsofts scope of support, we are unable to take further action on this request. This response serves as our final position regarding this complaint, and this case will now be closed.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 05/11/2026
??? Sure thing
You betcha
Sincerely
My butt
Initial Complaint
Date:05/10/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Microsoft/Xbox for the unauthorized removal of digital licenses from my account (Gamertag: REMOVED. I am missing all DLC and map packs for Call of Duty: World at War and Call of Duty: Black Ops (BO1). This includes: World at War Map Packs 1, 2, and 3, and Black Ops 1s First Strike, Escalation, Annihilation, and Rezurrection (Moon + the four remastered WaW Zombies maps).Evidence of Content Removal My Xbox Achievement history proves these licenses were previously active. The achievement The eagle has REMOVED, tied specifically to the Ascension map in the First Strike pack, was unlocked July 12, 2017. It is impossible to earn this achievement without owning the REMOVEDThe fact that I have the achievement but the Microsoft Store now lists the content as Unowned shows Microsoft removed or failed to migrate my REMOVEDFailure Customer support has been unhelpful. Agents only check current Active licenses and refuse to review my historical data from 2017. They ignore the achievement timestamps, which are permanent proof of purchase and use. I am being told I dont own products I clearly played, and Microsoft is refusing to investigate why these licenses were revoked.I request full restoration of all missing DLC licenses for Call of Duty: World at War and Black Ops 1 to the account REMOVEDI need a manual audit of my historical entitlements by a specialist who can verify that the achievement data matches the period when these licenses were active. I expect my digital property to be returned to my library immediately.I also have proof of these having the achievement for the specific account in question, the problem is your file upload system is not letting me upload my PDF files, please reach out to REMOVEDif you need to have some proof sent.
Business Response
Date: 05/18/2026
Dear Braydon,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Live account.
We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7103010064.
Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours. We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/19/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:05/09/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My long-term Microsoft account REMOVEDwas compromised in March 2026 through a Discord verification phishing scam connected to Minecraft account theft. The attacker changed the primary alias to REMOVEDremoved my 2FA, and added a suspicious recovery email using the domain @REMOVED, removing my access to the account.I contacted REMOVED/Xbox Support immediately and provided ownership evidence including Xbox/Minecraft purchase history, transaction IDs, device/hardware information, gamertag history, and additional security details requested by support. Microsoft later confirmed unauthorized access had occurred.On 25 March 2026, I submitted a detailed follow-up email with screenshots and evidence relating to the phishing setup and changed recovery details. Later that same day, Microsoft Support informed me the account could not be REMOVEDbecause the attacker had changed the security information and enabled their own 2FA.Despite this, I continued following up and providing additional information. An Xbox Support agent also informed me my data/account information may be transferred to a new Outlook account, giving me reason to believe recovery options were still being explored. However, on 5 April 2026 I was told there were no new updates, and after following up again on 8 May 2026 I still had not received progress.The account contained purchased Xbox games/digital content, OneDrive files/photos, and my long-standing personal email address used for important services/accounts.I am requesting a final higher-level human review because Microsoft confirmed unauthorized access occurred, I provided substantial evidence proving ownership, and I received inconsistent communication regarding possible recovery/transfer REMOVEDrequested resolution is restoration of the account to the verified original owner where possible, or alternatively recovery/transfer of purchased digital licenses and remaining account data.
Business Response
Date: 05/11/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit REMOVEDto provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/11/2026

Complaint: 24833678
I am rejecting this response because it does not address the core issue raised in my complaint.

I have already completed and attempted the standard Microsoft account recovery process multiple times. The issue is that the attacker changed the primary alias, recovery information, and 2FA on the account, making the normal recovery form ineffective and in some cases unusable.

Microsoft Support previously confirmed unauthorized access had occurred, and I already provided extensive ownership evidence including transaction history, device information, account history, and additional screenshots/evidence relating to the phishing compromise.

My complaint requested a higher-level human review/escalation of the case due to the confirmed compromise and inconsistent communication I received regarding possible recovery/transfer options. The response provided simply redirects me back to the same standard recovery system without addressing the evidence or escalation request outlined in the complaint.
Sincerely,

REMOVED
Initial Complaint
Date:05/09/2026
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently experienced what i consider to be a breach of professional duties and responsibilities by Microsoft Technicians. I had technical problems with my computer and then i created a ticket for technical support. I do have a business pro account and the services are included in my business pro package. They responded well initially and were able to rectify the first issue which was the fact that i could not use all my Microsoft 365 products that i purchased. The other issue is that i have been unable to access my OneDrive which is also paid. Several technicians tried but were unable to resolve the issue and they informed me that the issue would be escalated only to be contacted by other technical support team members who are not part of the escalation team. They all sounded confused and unprofessional and some also had a disrespectful attitude that was not helpful. Some were not even aware that the issue was escalated and did not even read the notes from the previous technician. They were all asking the same unhelpful questions and providing unhelpful feedback through email. I have been provided with several false promises and in some cases my questions are being ignored without any response. I even copied the managers who are listed in the email signatures of the technicians with no response. Not sure if the managers are real or bots. The lack of access to OneDrive is unhealthy for my record keeping and is disruptive to my business strategic planning. Unfortunately, this is not the first time i am experiencing this unprofessional response from Microsoft technicians. I have requested to be connected with any US administrative offices with no response. My OneDrive is still not working to date. In have paid for the services that i am not using at the moment. I am desperate and helpless now and that is why i am contacting BBB for assistance since this degree of neglect is unacceptable.
Business Response
Date: 05/14/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account.
We have contacted a senior member of our Technical Team to investigate this matter and work with you directly toward a resolution.
Your new case number is 11432126.
Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours.
We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/14/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVEDOloo
Initial Complaint
Date:05/08/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying unsuccessfully to cancel a subscription. I received this email. Your Planner and Project Plan 3 subscription will renew soon Because recurring billing is on, your Planner and Project Plan 3 subscription will automatically renew on May 24, 2026. The charges will appear on your next REMOVEDturn off recurring billing, change your payment method, add licenses, or cancel a subscription, go to the subscription page in the Microsoft 365 admin center. To learn more about self-serve cancellation, see cancel your REMOVEDcancel a subscription within the cancellation window, contact support.Account information Renewal date: May 24, 2026 Billing profile: REMOVEDname: PerkinElmer Subscription name: Planner and Project Plan 3 Number of licenses: 1 Primary Tenant Id: REMOVEDI have tried multiple ways to cancel this subscription unsuccessfully and I have been unable to find a way to talk to a person to get this discontinued. I have not had the softwareinstalled on my computer for years. Trying to avoid pain for a program Im not using is very difficult with Microsoft.
Business Response
Date: 05/14/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account.
We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution.
Your new case number is 11432100.
Your case has been assigned to an advocate. They will reach out to you within the next REMOVEDhours. We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:05/08/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a player and fan of Xbox for many years. Subscribed to Xbox Live for 12 years, currently an Xbox Game Pass Ultimate subscriber, and spent thousands of dollars on games and digital content. Overnight I was hit with an indefinite account suspension where no reasoning was offered. I have no strikes on my account and was automatically given a permanent ban which restricts me from accessing any of my purchases that I have made. I love playing on Xbox. I have no idea why I am suddenly banned and would like to know why and at the very least have the punishment be lessened. Whatever I did to deserve this I have learned my REMOVED
Business Response
Date: 05/11/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox account concern.
We are unable to verify the information provided in your claim. Based on our review, the email address included in your escalation does not show any enforcement or suspension.
If your concern relates to a different account, please provide the associated Microsoft account email address or gamertag so we can further investigate.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/18/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:05/08/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want Xbox to stop harassing me with these random unwarranted suspensions and strikes and I want to know how my post on the looking for group section warrants this?Looking for Group (1 strike)Start: 5/8/2026, 12:53 AM End: 5/9/2026, 4:53 AM Expiration: 11/3/2026, 11:53 PM Reason for action This account violated the Community Standards and was subjected to automatic enforcement action.Impact While the current suspension remains active, this account cannot communicate with others, join multiplayer games, or upload media to the Xbox network.Details "Terrorbyte client jobs 2x money and 2x rp join party for explanation"This is the post I put up in the Xbox group post section and there is nothing wrong with the post the mission in the game is called client jobs and they are run out of the truck called the Terrorbyte and right now til Thursday they are double money and experience points all of it legit and in the game so I don't understand how I got a suspension and strike for something that's in the game
Business Response
Date: 05/08/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox ban concern.

We are currently unable to verify your account or locate any service request associated with the information provided in your claim.

Please provide the Microsoft account email address or the gamertag associated with the reported ban. Kindly note that if any violations are identified on the account, no further assistance will be provided and this case will be closed.

If you already have an existing service request for this issue, please include the reference number in your claim so we can review it accordingly.??

If you have not yet contacted support about this issue, please visit REMOVEDto receive assistance via chat support.

Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.