Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,443 total complaints in the last 3 years.
2,869 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a recurring payment with Microsoft for Microsoft 365 for $99.99 a year. Last October, I purchased a new computer due to Windows 10 no longer being supported. We discarded the old computer and I purchased a Windows 11 computer. I had a problem trying to switch the Microsoft 365 over to my new computer and I ended up purchasing a new subscription and I paid $99.99 on 12/6/25 for one year. On 4/2/26 I was charged again for $99.99. I contacted Microsoft and did an online chat with REMOVEDon 4/7/26 and my request number he gave me was REMOVED. We discovered that the issue with the 4/2/26 charge, was that this account was set up under an old email address. The email address was REMOVEDI retired from the REMOVEDin 2021 and this email is no longer valid. REMOVEDwas very helpful and he had me check a variety of things trying to access the old account. He was unable to access it and he suggested that I contact my bank and file a dispute. I went to REMOVEDon 4/13/26 and spoke with REMOVED. She collected the information about my dispute and she contacted another REMOVEDby phone while I was there. I spoke with the person (I don't have her name) and she asked for some additional information. They did a stop payment and said it would take around 10 business days to investigate. I just received a letter from REMOVEDyesterday, 4/18/26, saying that this was not a duplicate transaction and they were unable to honor my claim. I'm writing for help in this matter. In summary, the correct charge is a recurring payment for $99.99 and was charged to me 12/6/25 and the account is under REMOVEDThe duplicate charge is also for $99.99 and was charged to my account on 4/2/26 and is under my old email REMOVEDI appreciate any help in this matter and please let me know if you need additional information. Thank you.
Business Response
Date: 04/21/2026
Dear REMOVEDSites,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Microsoft 365 refund request.
Upon review, the charge you referenced was associated with a Microsoft account under a different email address (deREMOVED@REMOVED), which differs from the email addresses listed in your escalation.
As a one-time exception and in accordance with our refund policy, we were able to locate the subscription, cancel it, and issue a refund of $99.99. Please note that while refunds are typically processed within 35 business days, it may take up to 30 days for your financial institution to reflect the credit.
As the issue has now been resolved, this case is considered closed.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/21/2026

Hello BBB,

I have received the information you sent and I'm satisfied with the business's resolution to complaint ID REMOVED.
Thank you very much for your all your help to resolve the problem.

Thank you,
REMOVEDSites
Initial Complaint
Date:04/17/2026
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Microsoft off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with Microsoft support, but I havent gotten a single reply about any clue why I'm got banned.All my data in onedrive can't access anymore.These were usually automated responses, without someone actually looking at the ticket or taking any action.
Business Response
Date: 04/17/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the suspension of your business account.
To allow us to review this matter further and assist you appropriately, please provide the support case number(s) you previously submitted.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/17/2026

Hi BBB,

I'm satisfied with the business's resolution to complaint ID REMOVED.

Thank you.

REMOVED
Initial Complaint
Date:04/16/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account has been hijacked, and the hacker immediately changed my primary alias and switched it to a foreign email address (ending REMOVED).I immediately contacted Microsoft and Xbox support. I provided clear proof that the account belongs to me, such as my hardware ID and other evidence. Support reviewed and investigated the case, and they confirmed that the account had been accessed without authorization. However, they refused to restore the account to my ownership. They admitted that the account was hacked, but instead of doing anything, they simply told me to create a new account and repurchase everything. I simply lost all of my things ( Minecraft account, onedrive files...) Its worth noting that 2FA is disabled on the account. But even after filling out all the support forms, they refuse to return the account to me. I request that a Microsoft Level 3 agent review the evidence proving that the account is mine and transfer the account back to my ownership.
Business Response
Date: 04/16/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.
To proceed, please visit the Account Recovery form at the link below and submit the information required to verify that you are the rightful owner of the Microsoft account:
REMOVED
This form is the only supported method to regain access to a Microsoft account. You may submit the form up to two times per day. When submitting, please ensure that you provide accurate and complete information, including details that may not have been provided in previous submissions.
Please note that each submission is reviewed by a member of Microsofts Security team. If the account recovery validation is unsuccessful, or if the form is not submitted, Microsoft will be unable to take further action on this request and the case will be closed.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/16/2026

Complaint: 24755526

I am rejecting this response because:
As I mentioned earlier, my account was hacked. Ive also mentioned that Ive submitted several forms like this one, but Microsoft keeps rejecting them. Im requesting a Level 3 Microsoft agent to verify the evidence proving that the account is mine. I have plenty of emails to prove this, along with a lot of other evidence.

Sincerely,

REMOVED
Initial Complaint
Date:04/15/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My pc was recently infected with a trojan that Microsoft themselves were unable to detect on my PC, the hacker managed to lock me out of my Microsoft account by changing my primary alias REMOVEDto REMOVEDBecause I did not have two step verification or any recoveries, this was easy for them to do. I have since secured all my other accounts which is why I am still able to access my Gmail account where the original Microsoft account was created. I went used the Microsoft account recovery form and got an automated response basically saying that they've confirmed my account was compromised "after a thorough investigation" and make a new account to rebuy everything I had on it. I want my case to be reviewed by a real person instead of a bot and for Microsoft to at least stop the hacker that is on my account from potentially seeing/using my sensitive data and banking details. This service request number for this was SIR23340464. I have attached an image of this interaction and another of proof that I have access to the original email and that it has been changed.
Business Response
Date: 04/16/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Our records confirm that you submitted the account recovery form; however, you did not pass the verification, as ownership of the account could not be confirmed. For security and privacy reasons, Microsoft is unable to provide any further assistance with recovering this account.
This determination is final, and the case is now closed in accordance with Microsoft security policies.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/16/2026

Complaint: 24753730

I am rejecting this response because: absolutely ridiculous thing to say when my account was clearly hacked, another bot response with no accountability. You guys are allowing the hacker to stay on my account and continue to reinfect my pc. I was hoping you would at least close the account, just disappointing.
Initial Complaint
Date:04/15/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was hacked around April REMOVED, 2026. I discovered the issue when I was suddenly unable to sign in. When I attempted to reset the password, I found that the hacker had already changed the primary email address and made additional security changes that prevented me from regaining access.I contacted Microsoft Support on April 12, and they confirmed that the account had indeed been compromised. They instructed me to complete the account recovery form, and all communication regarding this issue is documented under ticket number 7101140829.However, after submitting the recovery form with all the requested information, I received a generic response stating that the account could not be recovered and that I should create a new one. Im confused by this outcome, especially since Microsoft Support already verified that the account was hacked and that unauthorized security changes were made. I sent a follow-up email on April 12th, and I haven't received any response from their support team. If the account cannot be recovered, I stand to lose six years worth of documents stored in OneDrive, which is a Microsoft service. These files include highly important and sensitive information that I urgently need to retrieve. Because of this, I am requesting that this matter be escalated for further investigation rather than being dismissed with a generic account cant be recovered and "Files in OneDrive are lost" message.I need Microsoft to review this case at a higher level and assist in recovering either the account or, at a minimum, the REMOVEDassociated with it.
Business Response
Date: 04/16/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery concern.
To verify ownership of a Microsoft account, you must submit the account Recovery form available at:
REMOVED
This is the only available method to request recovery of a Microsoft account. The form may be submitted up to two times per day, and we recommend providing information that was not included in previous submissions.
Please be advised that each submission is reviewed by Microsofts security team. If the verification requirements are not met, or if the form is not completed, Microsoft is unable to provide further assistance with account recovery. In such cases, the decision is final and the case will be closed in accordance with security policy.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/16/2026

Complaint: 24752418

I am rejecting this response because I cannot submit the account recovery form, as it gives me an error stating that the Microsoft account does not exist. Since the hacker replaced my email address with their own, my email is no longer recognized by Microsoft. As a result, Im unable to complete the form youre asking me to submit because it will not accept my information. Ive attached a screenshot as proof of the error.

Sincerely,

REMOVED
Initial Complaint
Date:04/15/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Brazilian consumer filing this complaint regarding the permanent loss of access to my Microsoft account due to a security breach and Microsofts failure to provide an effective recovery process.On January 11, 2026, my account REMOVEDwas compromised. After the unauthorized access, acknowledged by Microsoft itself, the email was changed to REMOVEDlocking me out of my own account.I have clear evidence of ownership, including prior account history and credentials. Additionally, I successfully passed Microsofts REMOVEDRequest (ACSR) verification process three times: on April 8, 2026 (DoNotEdit:7100890178), April 9, 2026 (DoNotEdit:7100999321), and April 10, 2026 (DoNotEdit:7101015635). These emails were sent from addresses ending in @REMOVED, a domain officially recognized by Microsoft (as stated on their support documentation).Even after confirming my identity multiple times, I did not receive any password reset link or effective assistance. This indicates a serious failure in Microsofts account recovery system and denial of access to a verified account REMOVEDa Brazilian consumer, I am protected under the Brazilian Consumer Protection Code (REMOVED), especially Articles 6 and 14, which guarantee adequate service and impose liability for service failure.I also filed a legal claim in REMOVED(Juizado Especial Cvel) on January 17, 2026 due to Microsofts lack of resolution through official support channels. A decision has already been issued recognizing Microsofts responsibility, although the company is currently appealing. I request immediate restoration of access to my account or, alternatively, a secure transfer to a new email under my control.I expect a prompt and effective resolution.
Business Response
Date: 04/16/2026
Dear Erisson Tomsio,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
We have reviewed the submitted account recovery forms (ACSR references: REMOVED, REMOVED, REMOVED, and REMOVED). Unfortunately, these submissions are not valid, as they did not contain sufficient matching information to confirm ownership of the account.
Please also note that you had another case that was previously reviewed by our Executive Escalation team; however, the validation was unsuccessful based on the information provided by you.
As account ownership could not be verified, Microsoft is unable to provide further assistance for security and privacy reasons. This determination is final, and the case is now closed in accordance with Microsoft security policies.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/18/2026

Complaint: 24751887

I am rejecting this response because:
I disagree with Microsofts response, as it does not address the core issue of this complaint.

Microsoft states that my account ownership could not be verified. However, I successfully passed the REMOVEDprocess multiple times and received official system-generated emails (from @REMOVED) confirming my submissions:
7100890178 (April 8, 2026)
7100999321 (April 9, 2026)
7101015635 (April 10, 2026)

These are messages from Microsofts own infrastructure, indicating that my information was accepted by their verification process. This creates a clear inconsistency: Microsofts system accepts my identity verification, yet I am denied any recovery action. Additionally, no explanation was provided as to why no password reset link or recovery option followed these successful submissions.

Simply stating that the case is closed does not resolve the issue while the account remains inaccessible to its rightful owner.

As a Brazilian consumer, this constitutes a failure in service under the Consumer Protection Code (REMOVED), particularly regarding adequate service and effective resolution.

Furthermore, I have initiated legal proceedings in REMOVEDin which Microsoft has already been ordered, by the judge, to restore access to my account, and also to pay me financial compensation for moral damage and distress.

I request that this case be properly reviewed and escalated, and that a concrete recovery solution be REMOVEDTomsio
Initial Complaint
Date:04/15/2026
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear REMOVEDI believe I am being Exploited by a player through a security flaw in the Xbox report system. On 4/1/26 I received a minor 2 day suspension on my account due to trash talk. The message said was U are a grown Man U are pathetic af I understand some trash talk is ok through Microsofts community standards but this particular message was not, completely understandable. I completed my 2 day suspension and reviewed the community standards to make sure I dont break anymore rules. Less than a day after my first suspension on 4/3/26 I receive a 8 day suspension for the same offense. I was confused so I filed an appeal and was granted the appeal and all strikes were removed. Unfortunately on 4/5/26 i received another 2 day suspension for the same exact message that i couldnt appeal due to it being a minor offense so i had no choice but to server another 2 day suspension. I now have 6 more suspensions for the same offense as of 4/15/26. I am thankfully granted the appeals by the enforcement team but everytime I get another 2 day suspension that I cant appeal shortly after. I now have 9 suspensions on my account for a minor issue. I have also contacted support multiple times to be told only the enforcement team can handle this. Ridiculous. This issue has been very frustrating and confusing to deal with.I am writing you this in hopes for a higher up to see this and to resolve this issue REMOVEDbefore my account gets more unfair strikes leading to potentially more serious punishments. I believe the person that Ive been reported by is using some sort of exploit to mass report the same message to get me more strikes/ more harsher punishment which is against your Tos. The Xbox account in question is Gamertag: Avoling Email: REMOVEDI will provide all screenshots of this matter below.
Business Response
Date: 04/15/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox REMOVEDaccount enforcement action.
Our records indicate that your account was found to be in violation of the Xbox Terms of Use and/or the Xbox REMOVEDCode of Conduct. As a result, a temporary enforcement action was applied to your account. This enforcement is scheduled to expire, and access to Xbox REMOVEDservices will be restored on April 16.
Xbox is not obligated to provide specific details regarding enforcement decisions. At this time, no further review or modification of the enforcement action is available. As such, we will not be responding to additional inquiries regarding this matter, and the case is considered closed.
For more information about acceptable behavior and enforcement policies, please review the following resources:
Microsoft Terms of Use: REMOVED
Microsoft Services Agreement: REMOVED
Xbox Code of Conduct: REMOVED
Xbox Enforcement information: REMOVED
Please note that no refunds will be issued, in accordance with the Microsoft Services Agreement.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/15/2026

Complaint: 24750687

I am rejecting this response because:
Microsoft, sREMOVEDyou and your whole Ai enforcement team. Each and every one of you are useless.

Sincerely,

REMOVED
REMOVED, REMOVED, sans-serif; word-spacing: 1px;">
Initial Complaint
Date:04/13/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Microsoft regarding the permanent suspension of my Xbox account on August 13, REMOVEDclaims the suspension was due to using unauthorized software to make changes to my account, game saves, or interact with Xbox services in an unauthorized way. I strongly dispute this claim, as I have never used any unauthorized software or REMOVEDthe time of the suspension, I was on vacation and not using my account. This raises concerns that my account may have been accessed or compromised without my authorization.I attempted to resolve the issue through Microsofts appeal system, but my appeal was denied almost instantly without explanation or evidence. I was not given any details about what activity led to the REMOVEDa result, I have lost access to digital games, subscriptions, and content I paid for, causing financial loss.I am requesting a manual review, a clear explanation of the evidence, and reinstatement of my account if this action was made in error.
Business Response
Date: 04/14/2026
Dear REMOVED,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account.

Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.

We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.

For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.

You can review the full Terms of Use at: REMOVED;

You can review our Microsoft Services Agreement here: REMOVED;

You can review our Code of Conduct at: REMOVED;

For additional information regarding your ban or to file a case review, please visit REMOVED. After signing in to REMOVEDwith the account that received the suspension, you can navigate to the Enforcement History section of the website and see your active and completed suspensions. There is a drop down labeled Reason for action that you can click to see the exact text that resulted in the suspension. If non-text content was part of the violation, you will see a message that says This action occurred due to infringing image, audio, or other multimedia content in sent messages.

No refunds will be provided as outlined by our services agreement and this case is closed.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 04/14/2026

Complaint: 24745129

I am rejecting this response because:
I wasnt even able to access my account because I wasnt in my state or home also you never explained why I got banned you just gave a vague answer
Sincerely,

REMOVED
Initial Complaint
Date:04/12/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my microsoft account have been hacked, and i try to get my microsoft account back, the REMOVEDaccount have office digital download version, i need it so much, also got minecraft and many game data in that account. i spend lots of time and money on that account, i spend 200 dollars and im just 17, thats not a small amount of money for me. i talk to microsoft agent so many times and they keep ignore me and brush me off, they just suspend my account and they only suspend my account, they do nothing. i can give any information they need, but they don't care. i want to go to Tier 3 support to help me get mt account back
Business Response
Date: 04/13/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery concern.
To proceed, please complete the Account Recovery Form at the link below so we may verify account ownership:
REMOVED
This is the only method available to regain access to a Microsoft Account. The form may be submitted up to two times per day. We recommend providing information that has not been submitted previously.
Please note that completion of the Account Recovery Form is required even if two-step verification is enabled. The form is reviewed by a human member of Microsofts security team, and the validation must be successfully passed. If the validation is unsuccessful, or if you choose not to complete the form, Microsoft will be unable to provide further assistance, and this case will be closed.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/13/2026

Complaint: 24741639

I am rejecting this response because:
i have talk to 100 real agent and they said you will ask me for some information to confirm I'm the owner of that account, but you guys don't care about me.. i already open 4-5 Account Escalation Request, which is the case start with REMOVEDi had ask to a agent and she said i can reply on this email, but i try to give you some information and ask any information you need, you guys just reply me"these not enough information to prove I'm the owner of this account"
Now, i explicitly asked for escalation to Account Safety Team!!!
Sincerely,

REMOVED
Initial Complaint
Date:04/11/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account Appeal denied Start: 3/16/2023, 8:55 AM End: Indefinite Reason for action This account violated the Community Standards and was subjected to enforcement action.Impact This account was issued a permanent suspension. As a result, it cannot sign in to the Xbox network or access related features and services.Details No details are available at this time Years ago, I woke up to find this on my account. I submitted an appeal asking what happened, but it was denied, and everything I owned was gone just like that. Then I remembered an argument with someone on Discord. They only knew my gamertag because I was in their server, thats about it. They didnt have full access to my account, only I did. I sent screenshots of the conversation. The date of my ban and the date of that argument were close, so this person might have done something with a ban exploit Im 100% sure.Honestly, I created a new account and got myself banned 54 times, and all my appeals were accepted. The gamertag for that account is Justice4MyAccw. In my appeals, I was specifically appealing for my main account, and surprisingly, they always accepted them but my main account remains permanently REMOVED, I am not appealing for Justice4MyAccw. I will provide those details when I get a response from a real person, not a chatbot or AI. Please dont send me links to check my ban reason, I already know how to do that. Im not trying to sound rude.
Business Response
Date: 04/13/2026
Dear REMOVED,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox enforcement concern.
At this time, we are unable to verify the information provided in your claim. The gamertag you listed does not show any enforcement actions or bans in our systems.
Please provide the correct gamertag associated with the permanent suspension, or submit a screenshot clearly displaying the gamertag and the permanent ban status, so we may review the matter further.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/13/2026

Complaint: 24740033

I am rejecting this response because:Years ago, I woke up to find this on my account. I submitted an appeal asking what happened, but it was denied, and everything I owned was gone just like that. Then I remembered an argument with someone on Discord. They only knew my gamertag because I was in their server, thats about it. They didnt have full access to my account, only I did. I sent screenshots of the conversation. The date of my ban and the date of that argument were close, so this person might have done something with a ban exploit Im 100% sure.

Honestly, I created a new account and got myself banned 54 times, and all my appeals were accepted. The gamertag for that account is Justice4MyAccw. In my appeals, I was specifically appealing for my main account, and surprisingly, they always accepted them but my main account remains permanently banned.

No, I am not appealing for Justice4MyAccw. I will provide those details when I get a response from a real person, not a chatbot or AI. Please dont send me links to check my ban reason, I already know how to do that. Im not trying to sound rude.
Copy pasted this again for the record.
The email for the account affected is REMOVEDI noticed you guys didn't check the appeals for that other I clarified that, I was appealing for this account especially. Can I please get higher up on this case why my appeals got accepted so many times on my other other account I got banned on purpose to get in contact with you guys before I even find out bbb was a thing? And why if they were accepted when I especially stated that I was appealing for my main account still main account remain permanently banned? It is really a human checking these bans or a bot no I didn't get banned 54 times on REMOVED, that happened after I lost that account to get in contact with you guys 54 times banned Justice4MyAccw to realize I never got a reply from a human on emails it's always always the same old automated bot response hopefully this time I get an actual response permanently banned with 0 strikes how is this even fair?

Sincerely,

REMOVED
Business Response
Date: 04/16/2026
Dear REMOVED,

(this is not an AI)

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.

We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.

For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.

You can review the full Terms of Use at: REMOVED;

You can review our Microsoft Services Agreement here: REMOVED;

You can review our Code of Conduct at: REMOVED;

For additional information regarding your ban or to file a case review, please visit REMOVED. After signing in to REMOVEDwith the account that received the suspension, you can navigate to the Enforcement History section of the website and see your active and completed suspensions. There is a drop down labeled Reason for action that you can click to see the exact text that resulted in the suspension. If non-text content was part of the violation, you will see a message that says This action occurred due to infringing image, audio, or other multimedia content in sent messages.

No refunds will be provided as outlined by our services agreement and this case is closed.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/16/2026

Complaint: 24740033

I am rejecting this response because: this is the same Ai bot again, with this copy pasted response on my complaint:24693301 I got exactly the same response the fact it's no longer a human behind these cases it's unreal, how does a multi billionaire company does that to their customers, I was a victim of a ban exploit I provided evidence why is so hard to get an actual human here to contact me to get this sorted out soon as possible? it's not helpful at all you guys having these bots taking care of these cases who thought of this would be a great idea hopefully something happens soon someone sees this care enough to help me out this needs to change asap, mind you got to the point that I made a new account to get it banned 54 times that same account got unbanned 54 times all I did was appeal for my main account that never got unbanned im disappointed I can't believe they can't even help it's mind blowing.

Sincerely,

REMOVED

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