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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,224 total complaints in the last 3 years.
    • 2,088 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I played fortnite on my xbox console last night then went to bed I woke up and instantly got permanently banned im at 0/8 strikes so I've done nothing wrong and I reported a guy because he told me to kill myself that was the last message but I didnt put anything bad or anything

      Business Response

      Date: 06/10/2025

      Hi ***** ****,

      Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can contact the enforcement team by submitting an appeal to your suspension **********************************************************************************************************  

      Sincerely,

      Microsoft Corporation.

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Doom: The Dark Ages Premium Edition for PlayStation 5 through the PlayStation Store for $100. Upon release, the game has major visual quality issues on PS5, PS5 Pro, and XBOX, including broken HDR implementation, severe image blurriness due to broken sharpness slider, and the absence of robust visual quality/performance settings that are common in modern AAA games. These problems are not subjective; they are being widely reported by other players across ******* platforms and forums.I contacted PlayStation support (case #******** and #********) and was denied a refund twice, despite playing the game for only an hour and explaining that the product is not functioning as expected and does not meet the advertised standards for a next-gen ******* game. I was not given a clear reason as to why and when I pressed further the conversation was ended.Since the game is published under Microsoft through ********/id Software, I am bringing this issue to your attention because I believe the product, as released on PlayStation, does not meet basic quality expectations and has technical issues that should not be present in a $100 game.Desired Resolution:I would like either:A patch or clear confirmation that a fix is coming soon to address the blurry visuals, broken HDR, and lack of quality options on PS5 OR A full refund so I can purchase the game again on a different platform (e.g., PC) where it performs as expected.I am not attempting to keep access to the game for free, I simply want a version of the product that works correctly. If a fix is not being prioritized, then I believe a refund is a fair and reasonable solution. If a refund is offered I would have no issues having my lisence to the PS5 edition of the game revoked.Thank you for your time and attention.

      Business Response

      Date: 06/09/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we noticed you purchased the game from another company, and only they can assist you with this matter. Since the game was bought using a PlayStation account in the PlayStation store, it is entirely under their control. Please work with them to acquire the refund for your game. Unfortunately, in this case, we are unable to take any action.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation

      Customer Answer

      Date: 06/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:05/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent over 15 hours on the phone trying to cancel a subscription. My number now appears to be blocked. Since Microsoft will not allow me to contact them, I will need them to contact me. I simply need to cancel a subscription I am paying for, for a product that stopped working just a few months after purchase. This should take 5 minutes, but instead has taken about 4 months.

      Customer Answer

      Date: 06/03/2025

      This issue has since been resolved. After being forced to call from multiple different phone numbers I was finally able to speak to a representative that, instead of hanging up on me in a transferred call, gave me 5 minutes of his time and resolved the issue. It only took me multiple hours of effort, but it is now resolved. I no longer require Microsoft to reach out to me.  

      Thank you, 

      **** *******

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get help to fix my email that has abruptly stopped me from sending and receiving emails I have been trying to contact someone at the Microsoft help desk for help only to be given a web address that is not correcting the issue. I need my email in operating condition for work. This has been going on since 05/22/25 to present.

      Business Response

      Date: 06/03/2025

      Dear ****** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft 365 is charging me $107.99 for something, I don't know what, and I have had my bank flag it as fraud, because I am being robbed, and now my bank (*****) has "reversed the claim" so I'm back to being robbed. I want my money back and I want to know why they think it is there - specifically because I need to make sure I don't get charged more money later in the future in a fraudulent way. Last thing I need is 10 years from now Microsoft thinking I owe them $10,000 and me being to poor to do anything about it, pay it, dispute it, anything. ***** won't help me, says I need to talk to Microsoft. It appears only robots pick up the phone at Microsoft so, I can't find someone to talk to - to figure out what is going on. I can't afford a lawyer. And so, Microsoft will be allowed to rob me how ever often and for however much they desire if this doesn't get fixed.

      Business Response

      Date: 06/03/2025

      Dear ****** **********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for service to Microsoft for an Office 365 Business account. I have been on the phone with customer support 26 times over that last 9 days to help me get access to my administrative center and email. It has been a matter of mulit-factor authentication. I have had not resolutions and cannot access files, e-mail, etc. For a service I pay for, Microsoft is not supporting it's clients. I would like to report them to the BBB for this poor service and support.

      Business Response

      Date: 06/03/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was banned due to false report i demend full removel of the banned otherwise to fully refund the game

      Business Response

      Date: 05/30/2025

      Hi *********** ********,

      Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can make an appeal with our enforcement team, please follow **********************************************************************************************************  

      Sincerely,

      Microsoft Corporation.

    • Initial Complaint

      Date:05/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since May 10 ive been trying to login into my Microsoft account/ ********************** live account. I cant receive my verification code, all information i input is correct. I followed all instructions i put the last four of my phone number as it request. I enter my password and it ask me to verify my number again. it prompted i will receive a code for security purposes to enter which i never receive my verification code i then get a message stating unable to verify due to suspicious activity on my account. It suggested i fill out a recovery form which i did and within seconds, i get a email that Microsoft lock my account even more due to the information i provided wasnt enough and i gave them full details pertaining to my account it was way to fast of a reply without investigation. Im unable to speak to anyone at Microsoft for help i get direct to their website and everytime i call it sends me a link. No customer service agent virtual assistant is no help and bad that I cant get a hold of a customer representative. I am sure all details i provided is correct and matches my account.. I am not sure why this is happening i had this email for over 15 plus year forthe use of emails and gaming purposes.

      Business Response

      Date: 06/02/2025

      Dear ******** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ---------- Forwarded message ----------From: ****** *** <*****************************>To: ************************************: Bcc: Date: Sat, 24 May 2025 08:48:16 -0400Subject: Auto BillingI was charged last year 5/24/2024 $99.99 and again 5/24/2025 $129.99 for a service I don't use. In addition I am billed $7.20 each month. I do not use and have not used your program.. Please credit my account for this latest charge and stop billing me $7.20 monthly. My billing reference is *****************

      Business Response

      Date: 06/03/2025

      Dear ****** ***,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a terrible time with Microsoft Outlook. I started having unusual problems with my email and messaged the Escalations Team, as I had a prior ticket. They did not respond. About a month later, after logging out, I went to log back in and received the error that my account does not exist. The customer support was horrible and just gave me generic info, saying my account was gone and refused to escalate the case, stating I needed additional case numbers. Additionally, they said they could not verify my account since it did not exist. I spend hours trying to get help unsuccessfully. I noticed that my account was accepting emails and was active on my iPhone mail app. I reached out to another agent, who said they would get me to accounts that were simply a link to self-help articles. I told him many times that the link did not contact me to anyone and he would not listen to me. I need to know what is happening to this account from a US based agent.

      Customer Answer

      Date: 05/27/2025

      Hello,
      You can close out this complaint. I was able to resolve it without intervention. Thanks.

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