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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,274 total complaints in the last 3 years.
    • 2,071 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my email account and no one has helped me get bag in. I want someone to unlock my @************************** account now!

      Business Response

      Date: 06/20/2025

      Dear *********** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** *****

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally bought Gears of War Ultimate edition on August *******. My order number is ****************** and I have photo proof of my digital game purchase. Recently Microsoft announced that Gears of War Reloaded would be coming out and all people that purchased gears of war ultimate edition prior to their announcement ( et. Me) would get a free code for gears reloaded. Despite many people I know getting codes I have received nothing to my xbox account ( the original account used to purchase the game) which is Gamertag StringentHydra9, email associated with the account *************************** I then tried to contact microsoft support 3 separate times totaling over 5 hours of my time.on each of these occasions they admitted im due the code but that I should wait and it would be delivered to my xbox account via a message. today was the day of the public beta. and I still havent received a code and cannot make any headway with microsoft support.

      Business Response

      Date: 06/20/2025

      Dear **** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 06/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to redeem points on my Microsoft Account and have been told that the account is temporarily restricted. I also have been told the restriction will be lifted. To date, the account is still restricted and I cannot redeem points I legitimately earned. I have contacted Microsoft Support and the ****************************** numerous times over the past month. Support has responded a few times. Compliance has not responded at all.

      Business Response

      Date: 06/19/2025

      Dear ***** *********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 06/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:06/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Microsoft account was hacked June 5th. I am writing this on June 8th. I have attempted multiple times to fill out an account recovery form just to be told they could not recover my account. I am unsure if the attacker had changed any info. They have locked my account and I am determined to get it back as I have spent hundreds of dollars on games and in game purchases. I have attempted to call just to be redirected to the account recovery form. I have had no contact with a representative as they had made it difficult to come in contact with one. I was told many times that customer service is refusing to help with any issue such as mine. Im unable to log into my xbox or account through any browser. They require you to log into your account in order to even talk to a live chat support. I am feeling frustrated and angry that no one has helped me. I have on going subscriptions that will continue to take out even if I am unable to get back into the account because they refuse to help me. I am beyond livid with their customer service. I am worried about my personal information such as address, full name and debit/credit cards on the account. I have not been able to change the username or password. I am even unsure if the attacker still has access to the account. If they refuse to help me I want a full refund on everything that has ever been spent on the account.

      Business Response

      Date: 06/16/2025

      Dear Mariah ************************ you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form(s)and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (************************************ )__. You can submit the form up to two times per day.

      Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Microsoft account (originally created with ******************** was hacked between April 911, 2024. The attacker changed the password, replaced the email address, and added two-factor authentication to lock me out. I gave someone the email that the Microsoft account was created withnot a passwordbut they managed to gain access and take over the account.I had recently purchased Minecraft using my birthday money, and the account is still being actively used by the hacker. Since the takeover, they have made visible changes to the account, including Minecraft username changes (from hype7no to PXOJA and beyond), skin changes, and the purchase of a Minecraft cape. This activity can be publicly seen on sites like NameMC and through Mojang/Microsoft services.I have submitted multiple recovery forms with the correct transaction ID, account info, and ownership proof, but I keep getting rejectedsometimes without any response. The automated system gives me no option to speak with a human. I also tried contacting @MicrosoftHelps on ******* and got a real person, but they said they couldnt help me for security reasons.I am a minor trying to get back access to a game I paid for. I can provide full proof of purchase, access history, and even the original account creation info. Im asking for a real support person to look into this case and help me recover or reclaim access to the account. The recovery system clearly does not work in hijacking cases like this, and Ive exhausted all official support channels.Please escalate this matter to someone who can resolve it. I have sent 2 images of proof along with this statement.

      Business Response

      Date: 06/16/2025

      Dear ****** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company emails have been down for over week. We are losing business opportunities everyday. It takes about an hour to get a *** on the phone. They say they are going to help us but never call back. I believe they shut us down because May's payment was missed. We have auto payment and the account that we were using we no longer use for this. I have two admin people on this account but ******************** wont help us because they say we need the Global admin. He has left the company over 3 years ago and we can not get in touch with him. So hopefully you can see my frustration we only want to pay our bill and have the account changed for the on going payments. So I find it strange they wont talk to us for a payment issue. My email is **************** my company is ************

      Business Response

      Date: 06/16/2025

      Dear **** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. 

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased an Xbox controller in December from *******. It is still under the manufacturers warranty. I have been trying to contact them for 3 weeks with no luck. You can't call them directly it tells you to go through their online help but the online help isnt working properly. You can't do a chat because that isnt working and you can't request a call because that isnt working and you can't tell anyone because you can't call them directly. I would like them to contact me directly to resolve the situation, fix their online stuff so people can contact them and have a back up phone number so people can actually call them when something like this happens.

      Business Response

      Date: 06/15/2025

      Dear ******** ******

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two Years in the Microsoft Prison You don't realize you're in a cage until you've lived outside it. For two years now, I've been outside the walls of corporate America.But try buying a computer any brand, any price and youll find one thing is constant: Microsoft. Not optional. Not removable. Not ************* dont use Microsoft.Microsoft uses ******* cant set up a laptop without logging in to their system. You cant send a **** email without Microsoft knowing who, when, and where. And once it's in place? You're done.Theres no uninstall. No opting out. No reset. Youre owned.That machine is branded with your name, your data, and your digital soulforever tethered to their empire.And don't bother trying to change it. You're not a customer. You're a hostage.Customer service? Dont make me ********** their support line and you'll be tossed into a soul-crushing labyrinth.If you somehow reach a human, its someone underpaid, untrained, and utterly unempowered. Try getting actual help? Good luck. Microsoft has made it deliberately impossible to reach anyone who can do a **** thing.Consumers dont matter.Only enterprise contracts do.Meanwhile, our government throws billions at imaginary threats overseas while the biggest surveillance monopoly in the world locks down every digital on-ramp in ********This isnt a company. Its a digital dictatorship.Microsofts grip on our devices, our data, our daily livesunchecked, unregulated, and unchallengedis the single greatest tech overreach of our time.And nobody is doing a thing about it.

      Business Response

      Date: 06/14/2025

      Dear ******* ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing because my Microsoft account appears to be under a temporary security lock. I know my correct password, but the *** verification step is being blocked by the system. I have already tried the automated recovery forms, but they are not applicable as I have not forgotten my password. I believe a security flag was triggered incorrectly. I need to have my verification methods reviewed and the security flag on my account manually investigated. Microsoft team hadn't proide any resolution other than the basic troubleshooting steps. Can you please escalate this issue to a higher technical support tier?

      Business Response

      Date: 06/16/2025

      Dear **** Aldaleel,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      forced windows 11 now my computer dont work but i need security when i had norton = why the f i need microsoft security = scam my computer dont work any more did a factorey reset windows 10 and and ****************************************************** my computer then next day forced upgrade now i get 2 blue flashes 2 red and black screen of death . i didnt ask to have this forced c*** on my computer i was going to lienax mint that nigjt this happends = i think we should be able to sue the head people of microsoft if we cant sue them i took my computer go the microsoft store were so sorry . = a crock under the fcc you cant put a viruse on a computer or forced then they say get **** to fix it so now i got to pay **** for a forced update that i never wanted on my computer = jail them now

      Business Response

      Date: 06/12/2025

      Dear *** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

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