Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

• 

  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ******** user since June 18, 2012. My account was compromised on October 1, 2025, and I immediately reported the unauthorized access. Despite completing three identity verification requests, ******** repeatedly issued automated responses claiming my account violated policies and has refused to restore ********* account represents my real professional identity and network, which I rely on for my career and livelihood. Hackers have sent unauthorized messages from my account, potentially harming my professional reputation. I have never intentionally violated LinkedIn policies.I am requesting:Manual review of my LinkedIn account by ************** / Legal Compliance teams.Restoration of account access to my rightful ownership.Full export of account data, including all messages and activity during the unauthorized access, to assess and mitigate professional harm.******** is a wholly-owned subsidiary of Microsoft Corporation, and Microsoft is responsible for ensuring proper account governance and security. The repeated automated denials have caused significant professional harm and risk to my reputation.I am prepared to provide legal documentation, sworn statements, or official identification to verify my identity and support this request.Please escalate this complaint to ensure a human review and proper resolution.Thank you

  Business Response

  Date: 10/24/2025

  Dear *** ******, 
  

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  

  Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

  To be able to get in touch with you in the future if needed, please attach another Email address that you have access to

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want a refund for an Xbox game pass that just came out last night. I thought for sure I canceled everything last month but I guess the request didn't go through for whatever reason

  Business Response

  Date: 10/22/2025

  Dear *** ********,       
  

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Xbox Game Pass cancellation.   

  We have contacted a senior member of our Accounts and Billing Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is ** **********.  
  

  We will monitor your support case through resolution.  
   
  Sincerely, 
  Microsoft Corporation 

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft kept sending a popup when my 14 yr old child was on the computer and he clicked it by mistake and signed for 365. I want a full refund and there is NO way to get help from Microsoft. No published phone or email I could find. Logged in numerous times and their site sent me in circles. I found a section to cancel but they want to give me a refund of $6o something vs the $129 I was charged!!! Ready to dispute the charge w my credit card, report to the CA Attorney General, Consumer Affairs and **** This is like LA Fitness getting sued for making it too difficult to cancel.

  Business Response

  Date: 10/24/2025

  Dear ***** *****,

  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft 365 subscription.

  
  We were unable to verify the amount mentioned in your escalation or locate a service request associated with the information provided in your claim.

  
  It appears that you have not yet contacted our support team. Please visit ************************************************ to connect with our chat support for immediate assistance.

  
  If you need further help after reaching out to support, feel free to let us know.

  
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive submitted a claim to Microsoft for a Surface device replacement under the Damage Protection Plan purchased with the computer on 6/12/25.After 6 weeks they have still not honored the claim and provided me with a new device. They do not offer any inbound phone support and spotty call backs at odd hours from representatives in the *********** that speak little to no English. Their representatives have offered a myriad of reasons why theyve yet to replace my device including:Theyre unable to validate my purchase of the warranty They cant provide any shipping materials and the supplies and liability for my device in transit is mine The representative input wrong serial numbers into the system Packaging tracking didnt match the device in the shipped box Representative **** is out of the office and messed up the claim Representative ***** too busy to call back because she has another customer on the line (an old woman) that is taking a long time to download updates Representative ***** offered to quickly close the case if Id be willing to accept a refurbished model same day - I declined When I declined a used replacement and asked for another escalation, ***** transferred my claim to **** and said hed return a call same day As of today, 10/17 I have not received any returned call in 48 hours despite reaching out to them via phone and email its now been 6 weeks since we began the claims process Thank you.

  Business Response

  Date: 10/23/2025

  Dear **** *****,

  Thank you for reaching out to Microsoft Corporation via the Better Business Bureau regarding your Surface device concern.
  

  Upon review, I see this relates to the same complaint,23934214, originally raised by ***** ***** on September 25th. After investigating Service Request #**********, I confirm that our agent, ****** has already communicated with you today and is actively coordinating with our service partners to resolve this matter.
  

  We understand this process has taken longer than anticipated. Please be assured that ***** is diligently working to expedite the resolution. We kindly ask for your continued patience while she completes the necessary steps. You will receive a follow-up email from her shortly.
  

  Thank you for your understanding and cooperation.

  Sincerely, 
  Microsoft Corporation 

• Initial Complaint

  Date:10/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Xbox/Microsoft account was banned approximately three months ago due to a compromise by an unauthorized third party. I have repeatedly contacted Microsoft Xbox Support to explain that my account was accessed without my permission and used in ways that violated their policies, resulting in a permanent suspension. Despite providing all requested verification details and evidence that the account was compromised, my case has not been resolved, and my access remains restricted.Each time I reach out, I receive automated or generic responses stating that the enforcement decision cannot be overturned, with no acknowledgment of the fact that this issue originated from a security breach beyond my control. I have taken all recommended steps to secure my account, including resetting passwords, updating recovery information, and enabling two-factor authentication, yet I continue to be denied restoration of my ********** is unacceptable that after three months, Microsoft has not meaningfully investigated or corrected this issue. I have spent a significant amount of money on games, subscriptions, and digital content tied to my account, and I currently have no access to those purchases due to this unfair enforcement.I am requesting that Microsoft Xbox thoroughly review my case, verify the account compromise, and reinstate my account or provide a fair resolution.

  Business Response

  Date: 10/24/2025

   Dear *** *******,    
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account ban. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the ban.  
  
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
  
  If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support. 
  
  Sincerely, 
  
  Microsoft Corporation 
  
  

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 24030163
  
  I am rejecting this response because: My account gamertag is ************
  
  Sincerely,
  
  *** *******

  Customer Answer

  Date: 10/30/2025

  I am reaching out regarding my recent complaint involving Microsoft and my Xbox account, which was wrongfully banned a few months ago. The complaint appears to be marked as resolved, but the issue has not actually been resolved on my end.
  
  
  My Xbox account, associated with the email ************************* remains banned despite multiple attempts to have it reviewed. I was the victim of an online compromise, and I have not received any assistance from Microsoft to restore access to my account.
  
  
  I respectfully request that the BBB reopen my complaint or forward this message directly to Microsoft so that they can review the situation and help reinstate my account. I would greatly appreciate BBBs help in ensuring Microsoft responds appropriately and provides a fair resolution.
  
  
  Thank you for your time and assistance.
  
  
  Sincerely,

  *** *******

  Email: ***********************************
  
  

  
  

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Microsoft subscriptions a ***** change was made to my **** card in 8/25. However, the charge also appears on my AMEX card. I have told the company the charge is NOT mine and called for it to be removed. In researching my MICROSOFT myself account, it shows the charge to a card that has been replaced AND now on my AMEX card for payment. Although I contacted their Customer support, I was unable to tell them what the charge was for - Im 75 yrs old! Upon searching the Microsoft account this morning myself, I discovered it is also on my AMEX card. I am a small business and I DO NOT NEED and service beyond basic from Microsoft. Please assist.

  Business Response

  Date: 10/24/2025

  Dear ***** *******,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the unknown charge.

  If you do not recognize the charge, have only one Microsoft account, and do not have a business subscription with Microsoft, we recommend contacting your bank to dispute the charge. Please also request that your bank block this charge to prevent any future occurrences.

  Once the charge is blocked by your bank, you should no longer see it on your account. Please note that your bank has the option to block such charges.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft has been less than helpful with resolving an issue for our business. - Lack of timely support has led to issues with our Microsoft account and subsequently we have been unable to access any of our emails. - The owner and founder of the company, who has admin access but not Global Admin access, is unable to handle Microsoft issues because he is not the Global Admin, but the person previously assigned as the ************ is no longer with the company, and we do not have access to their account info. - We get a Tenant Access Blocked Error, but are unable to resolve the issue due to lack of Global Admin access.- We have tried on 2 separate occasions to contact Microsoft support, and the issue has not been resolved. The last attempt to address the issue by Microsoft support was on Oct 6. It is now Oct 16 and there has been no communication on this issue. - We are unable to complete our normal business tasks, and are losing money, because we are unable to access any of our Microsoft programs, most frustratingly the email accounts, as this doesn't allow us to follow up on customer communication.

  Business Response

  Date: 10/24/2025

  Dear ****,

  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Azure account issue.

  
  Upon reviewing the case number provided in your BBB escalation, we can confirm that the support team has already resolved the issue, and the case is marked as closed on our end.

  
  If you require any further assistance or have additional concerns, please do not hesitate to contact our Business Support team. We are here to help.

  
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My xbox account was blocked on September 26th, I did not violate any rules.

  Business Response

  Date: 10/17/2025

  Dear ***** *******,   
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.?  
  
   
  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.?  
  
  
  You can review the full Terms of Use at: ********************************************************************;
  
  You can review our Microsoft Services Agreement here: *******************************************************************;
  
  You can review our Code of Conduct at: ********************************************************************;
  
  For additional information regarding your ban or to file a case review, please visit **********************************************. After signing in?to?*************************************************** the?account that received the suspension?(or the parent account of a child account that received the suspension), you can navigate to the Enforcement History section of the website?and see your active?and completed suspensions.?There is a drop down labeled Reason for action that you can click to see the exact text?that resulted in the suspension.?If non-text content?was part of the violation, you will see a message that says?This action occurred due to infringing image, audio, or other multimedia content in sent messages. 
  
  No refunds will be provided as outlined by our services agreement. 
  
  Sincerely,  
  
  Microsoft Corporation 

  Customer Answer

  Date: 10/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft is useless to try and talk a a real person to get a problem resolved with my account with ********************. No matter what number you call they send you to website. Which cannot help.

  Business Response

  Date: 10/16/2025

  
  Dear ******* B *****,    
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the account issue. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the account that you have a problem with.  
  
   If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
  
  If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support. 
  
  Sincerely, 
  
  Microsoft Corporation 

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a new cellphone, and have not been able to login. There was an issue with T-Mobile and RCS messages. Therefore my account got locked and I cannot get into it. I start the unlock process and it says something went wrong when attempting to get a security code. I have an active subscription and an xbox attached to it.

  Business Response

  Date: 10/22/2025

  Dear ******* ********, 
  

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery.
  

  Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
  

  Sincerely,
  Microsoft Corporation