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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft Inc

      1065 La Avenida St Mountain View, CA 94043-1421

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    • Microsoft Inc

      333 S Grand Ave Ste 3300 Los Angeles, CA 90071-1537

    Customer Complaints Summary

    • 5,189 total complaints in the last 3 years.
    • 2,079 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft continually denies my request to help reinstate my account I have had for decades. The account was hacked and banned just after buying the Xbox series s. I am told because 2 step verification is turned on they're unable to do anything. When in fact they're actually unwilling to take the time, it has been proven they're able to.

      Business Response

      Date: 06/02/2022

       

      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your locked account and log in issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is 1539676154

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 06/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

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