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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,185 total complaints in the last 3 years.
    • 2,080 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case #:1038607774 ********** Tech support agent told me to contact the Microsoft store so they could send me a replacement cd/dvd key because my windows 10 was corrupted and would not launch. I then contacted the store and the agent said I needed to be transferred back to technical support to solve the issue. Then the phone was disconnected and no one called me back. I called the store again and they tried charging me to send me the replacement. They then said I would need to be transferred back to technical support for them to solve the issue. I been on hold for 20 plus minutes and no one is responding. I would like the promised Microsoft 10 cd/dvd with key mailed to me. Thanks for helping me solve this issue.

      Business Response

      Date: 05/31/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ******************** will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged over 90 dollars for *** 2k22 2 days ago and I don't want it I didn't even play it more than a few moments... I screenshot attached I told 2k that I didn't agree with the terms of service because they sell your personal data to third parties in other countries, then the game said I cannot use it with Xbox live... That's why I haven't used the game with Xbox live ... Your terms say "As a limited exception, digital game products may be eligible for a refund within 30 days if youre unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies." I DELETED IT OF MY XBOX SYSTEM So I satisfy ALL conditions of eligibility for a refund...

      Business Response

      Date: 05/30/2022

      Dear ***************************,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the refund request. Upon checking your account, I see that there was no charge for *** 2k22, the order was not completed, therefore, could you provide us with the billing information and the bank statement where we can see the charge posted in your account?


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation


      Customer Answer

      Date: 05/31/2022

       
      Complaint: 17254959

      I am rejecting this response because:

      My credit card did get charged... Microsoft is lying... Here is my itemized account history from their own website... Screenshot attached...
      Sincerely,

      ***************************

      Customer Answer

      Date: 06/02/2022

      I apologize for the confusion but the refund against Microsoft was for WWE2K22 that's probably where the confusion was... Please fix my complaint because my phone automatically autocorrected it to NBA2k22 on accident... I apologize for the inconvenience...

      Business Response

      Date: 06/03/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 1539712318 .


      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was overcharged for a game. Total was only *****, but I was charged a total of ******, 3 charges was made to my bank account. My order number for this is **********. These transactions left my bank account negative from Saturday the 21st till Tuesday the 24th. I wasn't able to buy food or provide for myself. On their end, I only purchased the game once, but my bank account has 3 different transactions. These transactions are completed, they didnt reverse the 2 extra charges. So now my bank account amount is less than it should be. I had to file a dispute with my bank regarding this, it was the only way I've been able to receive help with my situation. I had contacted customer service multiple times and no luck. The agents I were able to speak to were no help. One conversation was over the phone and the Microsoft rep he was very rude and dismissive, he showed he had no care for my situation at all. The other interactions I had were on ******** and that was a nightmare. I had to reset the conversation more than once and the agents took forever to respond. Xbox customer service number forces you to use a web link and that link provided no help, so I wasn't able to get a call back from a rep at Xbox. I've been a Xbox member for about 15 years now and I've never had an issue such as this one before. Microsoft has their customer service set up to where it's almost impossible to receive help when there is a issue such as this, and it is insane. I even tried to call the Microsoft corporate office, and I wasn't able to get anyone on the phone, I called 8 times. I am a loyal customer with **********************, like I mentioned before it's been about 15 years since I have been a member/subscriber with their services. No one deserves to be treated this way, especially when money is the root of the problem. I do believe it could have been just a glitch in the system. This has been extremely stressful and depressing situation for me. This needs to be addressed and fixed by their company.

      Business Response

      Date: 05/31/2022

       

      Hello ***************************** ,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing issues of the game ***** Ring and refund request A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 1539607909

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:05/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple of months back my Microsoft 365 subscription expired. I am retired and not in the position to renew at this time.I understand not being able to create new files and such.At this time most of the features have been disabled,Now to force my hand all my files from years back have been blocked from any change.As these where created when my subscription was active it does not make sense that I can't make a change.I am guessing this might even fall under the definition of coercion.

      Business Response

      Date: 06/01/2022

      Hi *************************


      Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit  https://support.microsoft.com/en-us or call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.


      Sincerely,


      Microsoft Corporation.

      Customer Answer

      Date: 06/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 06/02/2022

      I received notice today that my complaint has been resolved.

      That is incorrect. I agreed yesterday to respond to the company's support site for resolution.

      I have not had a response yet.

      Please keep this case open.

       

      Thank you,

       

      *************************

      Business Response

      Date: 06/10/2022

      Dear *************************,   

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft *********************************************************************************************************************** your claim.  
      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.?? 
      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us or call ************ to receive assistance. 


      Sincerely, 


      Microsoft Corporation 

      Customer Answer

      Date: 06/13/2022

       
      Complaint: 17248745

      I am rejecting this response because:

      The response is ridiculous.

      I have attached email from Microsoft for initial charge and cancellation.

      ************************* email: ********************


      Sincerely,

      *************************

      Business Response

      Date: 06/20/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau. After reviewing your account, your subscription has been canceled and autorenewal has been turned off. If you wish to continue to use Word, you can use Word Online for free following this link https://office.live.com/start/Word.aspx?ui=en%2DUS&rs=US

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05-23-22 my microsoft office stopped working on my lap top wth a message to activate. When I got on with technical support they stated the problem was that my Windows 7 was not supported anymore and i needed to buy windows 10 so I did. At a cost of $147.34, only to find out it would not and could not download to my computer. I never was able to download it and I want my money back. The problem ended up being totally unrelated to Windows 7 and I just had to make sure I was using the right Office account. I tried all day to reach a live person to chat with or on the phone and could not. This was the worst customer service experience I have ever had. This is what happens when one company is a monopoly.

      Business Response

      Date: 05/30/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 1539574325 .

      We will monitor your support case through resolution.




      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MICROSOFT WILL NOT CANCEL MY XBOX SUBSCRIPTION. I HAVE BEEN CALLING FOR THE LAST 4 MONTHS. ALL I GET IS 'YOU HAVE TO GO ONLINE. I HAVE SIGNED ON MANY TIMES BUT THE WEBPAGE GETS ME STUCK IN A LOOP AND DOES NOT CANCEL. I AM SICK OF THE OFF SHORE INCOMPETENT SUPPORT THAT DISCONNECT ME.. I WANT CANCELLATION. I WANT A REFUDN FOR THE **** **** BILLING FOR THE LAST 4 MONTHS. IMMEDIATELY. MY SIGN IN IS ******************************************** AND OR ********************************. *********************. STOP **** BILLING ME NOW!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT A PHONE CALL FROM SOMEBODY IN THE ************* ABOUT THIS NOW. REFUND THE LAST 4 MONTHS OF CHARGES NOW.

      Business Response

      Date: 05/31/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Subscription. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 1539609639.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Microsoft 360 on April 5, 2022, and when I received my bank statement, I saw where they had taken the same amount out again on April 18th. I have been trying relentlessly since the 19th of April to contact them with no success. I have several numbers for them, but you can never get a human - its just a grand mess. Numbers I have for Microsoft:**********************; and **********

      Business Response

      Date: 05/30/2022

      Dear Lotus ***************************,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the refund request We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the account in question and the billing information.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

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