Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,197 total complaints in the last 3 years.
2,084 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has locked me out of my own account after allowing a Spanish Speaking person to access my Laptop and openly steal my ******** and Microsoft account. I have had ******************* manuscript stolen and my identity as LifeLock can attest to this. This is the second Microsoft has locked me out of my account in 2021 their help desk was hacked into allowing my account to be locked out along with my manuscript. Microsoft Office continues to take money from my account every month yet Microsoft cannot distinguish who I am. Their firewall is useless They said I allowed malware on my laptop which is ludicrous. I want my manuscripts back *******,s Agent, the sequel, and a new project. My publisher The ********************************** press can attest to this. LifeLock has the hackers IP addresses that can attest to this.I have the original ******************* certificate also I am tired of fighting with Microsoft and I want them to stop allowing my identity to be stolen from their weak software system. Their two step authentication is a joke at best. They have screwed my life up and a relationship. I tried authentication app and I've tried creating a new account Now I am out of a ,$400 laptop and I have to acquire a new phone which I cannot afford. I am also a senior and I would call this Senior abuse.
Business Response
Date: 10/24/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009174615.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While purchasing a license for Windows 10, the system threw an error, so I went through the process again only to have Microsoft bill me for two licenses. I only need one and I am unable to reach anyone at Microsoft support to resolve this issue.
Business Response
Date: 10/24/2022
Dear ***************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was told i could renew my subscription. after taking the information from the sales team and renewing, i was told by support that i had to pay the higher price, which is almost double, and pay for a new subscription instead. there solution to the problem they caused was a refund or 5% discount.i demand the new subscription.
Business Response
Date: 10/28/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Subscriptions issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009303031.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/28/2022

Complaint: 18247458

I am rejecting this response because:
i do not want to be contacted directly. all communication will occur through the bbb so it can be documented. contacting me directly for resolution is not an option.
Sincerely,

***********************
Business Response
Date: 11/07/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. However Better Business Bureau is not a Microsoft Support Channel. Once you have contacted support you will receive a case number. We cannot assist you until you have gone through dedicated Microsoft support channel.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/16/2022

Complaint: 18247458

I am rejecting this response because:
BBB is not a support channel that is correct but a complaint system. i have a valid complaint about services i paid for and didnt receive! if you had bothered to read the attached text message between your sales team and i you will see what i was told i paid for. reading seems hard for microsoft, its a reoccurring issue here and with your support system. i specifically stated, originally, that all communication should be through BBB but you didnt read a attempted to contact me directly via phone calls. straight to no provable communication, figures.
i do not need support for something i paid for. i am complaining about what i paid for and didnt receive, according to your sales people. you want to get me into a verbal conversation so you can dodge the issue and then tell the BBB you solved this issue, with no evidence from my side supporting differently. stick to written communication as i originally stated but you apparently didnt bother to read.

Sincerely,

***********************
Customer Answer
Date: 11/28/2022
nothing was sent to me!
Business Response
Date: 12/09/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase and price adjustment. We opened a new service request for you, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010636510.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/09/2022

Complaint: 18247458

I am rejecting this response because:

see this is the issue, no communication. why has the issue turned into an issue that doesnt exist? no complaints originated from me regarding XBOX. the complete conversation between microsoft employees and i has been attached. kindly read it and give me what i paid for. thats all i am asking for. i tried on multiple occasions to rectify the problem directly with microsoft but that didnt work, which is why the BBB is involved.
microsoft stated i could pay the upgrade price for an msdn subscription. i asked numerous times, numerous, if an upgrade was my option. i was told yes. after i paid then i was told they wanted the full price because an upgrade wasnt for me. i was told i couldnt upgrade, after i paid, because my account was to old so i needed to pay full price.

if microsoft had bothered to READ the attached conversation then the above essay would have been unnecessary. typical lazy and unprofessional response.

Sincerely,

***********************
Business Response
Date: 12/19/2022
Dear ***********************,

We sincerely apologize for all the inconveniences you have experienced so far with our customer support, we opened a new case for you 7010961625,so your issue can be addressed correctly, again we apologize for all the inconveniences and time that this is taking to be resolved.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today a transaction went thru my Paypal for a pre-order. This pre-order was done in August by accident by my disabled daughter. Somehow needing the password had been turned off. I called Microsoft to get a refund telling them I can prove that my daughter is disabled and that I had tried to cancel the pre-order. Their response was that since I haven't received the product, I can't get a refund. My response was not receiving the product yet and trying to cancel the pre-order is exactly why I should be able to get a refund. If they can take money, they can give money back. I asked them to send me their policy that states they are not able to do that, and they stated that it is just the way their system works, and they are not allowed to give the reasoning on why their system is set up that way to customers. They told me that I could file a dispute with PayPal, so I did, but that it would take longer for them to get back to them then waiting for the game to be released. I am frustrated because, as i mentioned, if a business is able to take money out of an account they should be able to put it back in.
Business Response
Date: 10/27/2022

Hello *********************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your purchase incident. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009261889

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:10/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribe to xbox ultimate game pass service. I used the looking for game service to find other gamer playing Destiny 2. I put up a post on the *** (Looking for game) service that read: "Need 1, 1.2 kd+ non flawless pool". I don't know when I actually put up that post but I can tell you that it had to be more than 2 weeks ago. I received a suspension of service on October 18th and it is a little more that a day ban from using my Xbox to play online for the games and the service I pay for. I tried to reach out and their policies make it impossible to reach anyone who can speak on the situation or allow me to explain what the posting means and the context. If you read the post I can tell you that there is nothing in that post that could be taken out of context and please allow me to describe what it means. The post means that I need 1 person who has a kill to death ratio of 1.2 or above to play Destiny 2's Trials of Osiris 3 versus 3 game mode in the Non-Flawless matchmaking game pool. I can not dispute it, open a ticket, or use the service I pay for because of a post that took them weeks to review this complaint and If I am posting to find someone with that game skill that is exactly the post that I will be submitting to the *** message board. I am unsure on how many of these posts other members of the community tried to flag but I do believe that someone is trying to target me and now I can not utilize the services that I pay for.
Business Response
Date: 10/24/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009173234.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/18/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out about a purchase for specific services and yet to receive items as part of the purchase. July 11, 2022 | Order number ********** This was a preorder for game and for 12 month subscription for the *** league pass. We never got the code and the season has already started. Due to not getting the code, i reached out because my son is minor, I was denied any help or solution although you have not held up your agreement with the purchase. I was referred to 2k site to put in an online request, its been almost 3 weeks and no response. When I call no one offers to help. So, if we cant get the item as part of the package then I want a refund for the addl funds, our contract is with you as you are the one who took my sons money and failed to provide the product.
Business Response
Date: 10/27/2022

Hello ***************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game and code issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009259526

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 10/27/2022

Complaint: 18244164

I am rejecting this response because: I want written responses because so far follow **** no one has actually followed up leading to this complaint

Sincerely,

***************************
Business Response
Date: 11/04/2022
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game and code issue. We have seen that you already had a previous service request **********
In which the agent stated as follows Service Request: **********

Hello *******,

My name is ******* with Microsoft Customer Support. I would like to discuss this situation with you further over the phone. I have attempted to contact you but was unable to reach you. I have attempted to contact you today 11/03/2022 at 12:30 PM CST, and I was able to leave a voicemail. As it turns out, I do not have your availability. Can you please confirm your general availability for a callback? My operational hours are Monday-Friday from 7:00AM- 3:30PM CST.

I look forward to hearing from you so that we can get talk about your account and how to proceed.

Sincerely,

******************
Customer Services Support Agent
******************** Customer Support & Services
Mon-Fri 7:00AM-3:30PM CST .

Please feel free to reply on case #********** for further assistance.

Sincerely.
Microsoft Corporation
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and advise via email someone had submitted the information from to my son. Unfortunately, i keep getting calls during my work hours.

Sincerely,

***************************
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14th, 2022 I bought a Xbox Series X direct from Microsoft with a 30 day return guarantee. On September 24th I bought a digital only game "Ace Combat 7" on said Xbox for $32.21. I have since returned said Xbox and am awaiting refund, but Microsoft is denying refund of the digital only game. I cannot play the game ever again without a Xbox console and they normally would allow the refund, but there is a small print policy of 14 days for digital game refunds, which was not clear and not in keeping with the 30 day trial. I would simply like a refund of my $32.21.
Business Response
Date: 10/24/2022
Dear *********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/30/2022

Complaint: 18241068

I am rejecting this response because:
I have not received any contact from the company nor a refund.

Sincerely,

***********************
Business Response
Date: 11/04/2022
Dear ********************* !

Thank you for contacting Microsoft Corporation via the Better Business Bureau again in regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter again and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/10/2022

Complaint: 18241068

I am rejecting this response because:no refund has been issued, and i will never have access to the game again.

Sincerely,

***********************
Business Response
Date: 11/18/2022
Dear *********************** !

Sincere apologies for the inconvenience. I understand how challenging this can be.

Please understand that I will need to cover all troubleshooting steps within the scope of this issue before escalating to MS.
.
we are investigating the issue
..
Thank you for your kind understanding.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my Xbox Series X/S from Microsoft and my xbox is faulty. When i first got it i had a issue with my controller connecting, over time the issue seemed to rectify its self. Now my fan on the xbox has stopped working and i havent had the xbox for long. Its frustrating paying all this money for the console and i cant get to play it.
Business Response
Date: 10/25/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Xbox Series X in early 2022. It has a hardware issue. I contacted support via their @XboxSupport ******* account, and after many messages trying to fix the issue, they agreed it was time to repair or exchange the console. I requested an exchange over a repair-- meaning they would send a replacement first, and then I would send my defective console back after. They agreed. I have the emails to prove it. This exchange began on August 29th, 2022.They suddenly changed their mind about an advanced exchange, and even began to ignore my emails-- I was never rude.I brought this up to their ******* support again, they gave lackluster reasoning as to what happened, why support changed their mind about the exchange, etc. I said that's okay, I will escalate this then. I contacted Microsoft support over the phone, and they literally just hung up on me after told them the case number and they pulled it up. Again, I wasn't rude, this was completely unwarranted.I don't know what to do next, aside from attempting to sell my defective Xbox. I don't think I can return it to Target, I don't have the box or receipt. Microsoft is making themselves impossible to communicate with, so I have nowhere else to go. I think it's surprising for a company of their caliber and size to treat a customer of over 20 years like this.I just want a total refund or replacement for this console. The console is defective, to no fault of my own.
Business Response
Date: 10/27/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Repair. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7009260965.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/10/2022
Hi,
I'm still dealing with Xbox Support-- they sent me an Xbox that has the same issue. Please re-open #********.
This issue, sadly, is not resolved.
Business Response
Date: 11/23/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have seen that you are in contact with our agent, please continue to work with our agent towards your solution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/04/2022

Complaint: 18240441

I am rejecting this response because:
Sorry, but the guess that the issue *********** update" was the culprit is complete nonsense. I don't have a *********** and it also shows you have not been even attempting to pay attention to my chief complaint. This is what escalated customer service looks like?
I also sent you a video already of the issue and you claimed you couldn't watch it due to security reasons, which is also complete nonsense.

I'm not satisfied with my support. I've been a customer with ********************** for what-- over 15 years? I will not be closing my issue open with the BBB. I don't have time to re-take videos with your specific specifications and upload it to a special website. I already explained the issue in detail, and sent you a great example outlining the issue. This burden should not be on me, the consumer. I have provided ample information for you to take this widespread Xbox issue to your engineering team(s), but you think it's satisfactory to find a random article about a random, unrelated TV, when I'm obviously having an issue with headset audio, and call it a day.

Summary:
- Issue not resolved
- **************** is asking too much of me
- Issue not even properly acknowledged
- Still experiencing chief complaint with Xbox headset audio

Sincerely,

*******************
Business Response
Date: 12/13/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox replacement. We apologize for all the inconveniences you have experienced so far, we opened a new case for a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/02/2023

Complaint: 18240441

I am rejecting this response because:

This case is not resolved. My chief issue is still not resolved, and Microsoft still has not addressed the issue at all.

Sincerely,

*******************
Business Response
Date: 01/17/2023
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. As mentioned by our agent Since you do not want to do another exchange,we have no other options for resolution so at this time I will be closing your Service Request. However, if you have any new concerns or issues, you may contact Microsoft support at *******************************************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/27/2023

Complaint: 18240441

I am rejecting this response because:
I can't believe it's come this far, but Microsoft sent me a 2nd defective console with the same issue as a "replacement", and has called it a day. They wanted to send me another, but I'm pretty sure this is a console-wide issue. Whether it be hardware or software, I don't know. I'm just tired of Microsoft, a tech giant, pretending like they don't know what my issue is, when it's clearly a widespread issue with all Xbox consoles and not just my own. They sold me a defective console that is borderline unusable with a headset, and had no steps for me to resolve it. I'm stuck with a console I don't want. I guess I will simply sell it to someone else-- hopefully they don't mind choppy audio and disconnecting headsets.
I reject their response, because they haven't even addressed the issue yet. Unfortunately, their support is incapable understanding what the issue even is. They even suggested at one point that my ********** was the issue for my headset audio being choppy. I don't even have a **********. This is the reason for my complaint, and my rejection of their (lack of) a response.

Sincerely,

*******************
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a monthly subscription for $9.99 in July, October 15, 2022 my debit card was charged $99.99. I went online to cancel the service they said I couldn't cancel. I tried to call the number refers you to online. The chat has no one available regarding billing and you can contact them via ******** I reached out they asked for screenshots, I provided them with everything only to be told to logon and chat with someone. There is no one avail to speak with, no one avail via chat or ******** I didn't sign up for a yearly subscription. I'm requesting a refund.
Business Response
Date: 10/25/2022

Hello *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing y issue as to Microsoft product.A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009203005

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.