Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,206 total complaints in the last 3 years.
2,079 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/15/2022 Microsoft went into my online account and took all of my saving $2000.00 dollars, when I did not know how they even knew how much that I had. I am not rich, like them, I made a mistake when I was making out my refund amount online, (which I do not thick I should have not done it , they should of had to do it ) and Instead of putting $300 I added the extra 0 . I would of paid it back it was a mistake but they took all that I had, can you do any thing to help me, please, thank you, *************************
Business Response
Date: 10/21/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/14/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Thursday, October 13th 2022, I had attempted to sign in to, and play on my Xbox. Upon signing it said there was some error that needed to be fixed online. I had forgotten my password, so I attempted to recover the account. It says now that Ive had Too many attempts despite seeming dead accurate infor regarding my account, such as payment info, emails, even the device ID on the **********************. I have spent money on the gamer pass, Xbox live etc. and Im frustrated because I cannot get a hold of an ACTUAL person to better help me,as theyre automated system(s) are useless.
Business Response
Date: 10/21/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009086477.
We will monitor your support case through resolution.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft block my computer and wants me to pay ****** to fix it
Business Response
Date: 10/25/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being charged monthly for a service I am not using and I can't reach anyone to cancel the account. I do not know the account info and cannot get anyone one on the phone without it. I have been being charged for months and do not know what to do. The only information I have is the credit card number for the account being charged.
Business Response
Date: 10/19/2022
Dear ******************************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is #
Service request # ********** was created .
.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Microsoft 365 and have been unable to log into my account. ************************* offered an Email with this body: "Hello ****,I wanted to check in again to see if you have any questions about getting started with Microsoft Office 365.Is there anything our team can do to help you with your project?Have a great day,************************* | Automated Solution Assistant Microsoft Corporation One Microsoft Way *********************************** responded want help logging into the program word she replied with:Hi,Unfortunately, I don't have access to the information you are requesting.I'd be happy to assist. Below are **************** you might find helpful.For help with your account or to cancel your subscription, please file a support request: https://support.office.com/home/contact For developer resources, review our MSDN (Microsoft Development Network): https://social.msdn.microsoft.com/Forums/en-**/home Please let me know if you have any questions regarding this.Have a great day!************************* | Automated Solution Assistant Microsoft Corporation One Microsoft Way ********************************* https://privacy.microsoft.com Without the login credentials I cannot proceed. I have the bank account numbers for the purchase, but cannot speak to anyone to get help.
Business Response
Date: 10/19/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009009684.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I cancelled the card I used for the transaction trial period. Terrible loops you guys have in your help and support.
No hard feelings.

Sincerely,

*******************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to make a warranty replacement for weeks with Microsoft and every time I contact them there is another problem why they cannot process my exchange. They have told me it can only be done on credit not debit ok I gave them credit didn't work. They told me they had to escalate issues they would contact me in ***** hours no contact. Now they say their system is down yet they can take payment for purchases but cannot process a return. Then they told me they don't have any refurbished inventory to replace my device which is still under warranty! Every time they have told me the issue will be resolved I wait a few days and contact again and they ask me for all my information again and make me repeat myself and then give me another excuse.
Business Response
Date: 10/20/2022

Hi *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your replacement issues.We are unable to verify or locate a service request associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action.
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help and please indicate if this has to do with a Surface, Xbox device or any accessory.
We will be waiting for your response.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for an office subscription I canceled it online before the **************************************** less than 48 hours Little did I know they were charging me every month Its only $6 a month, 3 months total but, all the representatives hang up the phone on you, they don't call you back they don't answer their emails There is no active subscriptions on my account but they deduct money Return to me that you are illegally stealing from my account without my permission Plus an additional $50 because of the hassle of finding out, I have to cancel my debit card and get reissued another card ******** told me thats the only way I could prevent Microsoft from continually taking money from me Seeking $50 + $18 = $68.00
Business Response
Date: 10/20/2022
Dear ***************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009045294.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/03/2022
I opened a complaint against Microsoft , but they told me that I opened it in the wrong location, But thats not true, because the message is from BBB Great West + Pacific I need to reopen this case. I wasnt aware that you was waiting for me. I signed up for an office subscription I canceled it online before the **************************************** less than 48 hours Little did I know they were charging me every month Its only $6 a month, 3 months total but, all the representatives hang up the phone on you, they don't call you back they don't answer their emails There is no active subscriptions on my account but they deduct money Return to me that you are illegally stealing from my account without my permission Plus an additional $50 because of the hassle of finding out, I have to cancel my debit card and get reissued another card ******** told me thats the only way I could prevent Microsoft from continually taking money from me Seeking $50 + $18 = $68.00 Complaint ID #******** The business called me, said they would get back to me again, but never have. They dont want to close the case., they only want to make it very difficult for me to get back the money they STOLE from me without my permission.
Business Response
Date: 11/14/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business, after investigating your case **********, se wee that our agent ***** opened case ********, please continue to work with ***** and the data protection team towards your solution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/22/2022

Complaint: 18210247

I don't see any response from the business.
I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 12/01/2022

Complaint: 18210247

I am rejecting this response because:
One day i signed into the account there was no active subscriptions
the next day there was an active subscription
the only way they will refund my money is for me to prove the email cancelation
Thats totally impossible
They are a bunch of GREEDY THEIFS

Sincerely,

***************************
Business Response
Date: 12/12/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund Request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010739491.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/14/2022

Complaint: 18210247

I am rejecting this response because:
THEY refuse to refund my money that they illegally stole from me

Sincerely,

***************************
Business Response
Date: 01/09/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7011958185.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/12/2023

Complaint: 18210247

I am rejecting this response because: I heard the same response for the past 10 responses I believe
They are only *********** me, hoping i will give up
Typical GREEDY business

Sincerely,

***************************
Business Response
Date: 01/23/2023
Dear **************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue.After investigating your case **********, we see that you were in communication with one of our support agent, and got transferred to the correct team to help you solve your issue, we sincerely apologize for the inconveniences you have experienced so far, please continue to work with the correct team to reach your resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/27/2023

Complaint: 18210247

I am rejecting this response because:

THAT IS A LIE
you have transferred me to agent to agent to agent
I had to send them a billing invoice
because they are playing games

Business Response
Date: 02/06/2023
Dear ***************************,

After reviewing your cases and escalation to other teams we see that you disagreed with the resolution you where provided or was uncooperative with our agents, due to this we consider this case as closed and no longer will be responding, thank you for your patience.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/10/2023

Complaint: 18210247

I am rejecting this response because:
you never offered me even 1 dime, what are you talking about
you are nothing but liars and thiefs
attached is the invoice that you owe me for
Monthly interest will continue to accumulate until paid in full

*******************************************************************************************************************************************

***************************************

Sincerely,

***************************
Business Response
Date: 02/20/2023
Dear *************************,

Thank you for your patience, after investigating your cases ********** and ******** we can see that the subscription was successfully canceled, however you will not receive the refund as you are not qualified, Microsoft is not obligated to provide any compensations, the technical and billing are going to be addressed by the billing agent in the case ********,Microsoft will not respond any longer to this issue.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/24/2023

Complaint: 18210247

I am rejecting this response because:
Successfully canceled
Great, now send me the money you stole from me
and, reinstate the Microsoft Word that I bought an activation key for
Sincerely,

***************************
Business Response
Date: 03/06/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, could you provide us with the proof of purchase of the Microsoft Word or Office license you purchased, as this being a subscription based service the cancelation might have terminated the current subscription/license you where using.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/10/2023

Complaint: 18210247

I am rejecting this response because:
Please view the invoice adding 1.5% interest per month
attached is proof of Microsoft word from Ebay
***************************************

Sincerely,

***************************
Customer Answer
Date: 03/15/2023
***************************************

they consistently have refused to return my money
Customer Answer
Date: 04/05/2023

Complaint: 18210247

I am rejecting this response because:

sorry i must have saved or sent the wrong image
here are the 3 withdrawals from my account
and proof of purchase from Ebay
Sorry, I am not perfect

Sincerely,

***************************
Business Response
Date: 04/14/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau. Thank you for providing the correct information will send it to our agent so a solution can be provided.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/19/2023

Complaint: 18210247

I am rejecting this response because:
If I accept it, then it will close, correct?

Sincerely,

***************************
Customer Answer
Date: 04/24/2023
I have already submitted an invoice.
What more clarification do you need then the invoice I am attaching here>?
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get in contact with customer service and it is impossible to have emailed communications or over the phone. I am not able to get any assistance with an urgent matter and keep running in circles trying to get in contact with Microsoft.
Business Response
Date: 10/20/2022
Hi *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues. We are unable to verify or locate a service request associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help or further information about the specific issue you are facing to assist you as appropriate.
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/13/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed my daughter to Minecraft Realms last year in 2021. I have been trying to cancel my subscription unsuccessfully for months now and my credit card keeps being charged monthly. I go to my Microsoft Subscritiopns and my subscription is not listed for cancellation. As I searched ****** for a solution, I realize this is not an uncommon problem. Many people are being charged with no solution of how to cancel the active subscription. I used all avenues I know to cancel my subscription. Please help.
Business Response
Date: 10/18/2022
Dear *****************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your supcription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email was compromised and I am unable to access my Microsoft purchases. After 2 weeks of contacting them they are not resolving my issue and with holding thousands of dollars worth of merchandise I have purchased over the years. I have no access to the products that I own and am not receiving responses from them outside of automated emails and customer service will not assist me outside of those email responses.
Business Response
Date: 10/20/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Compromised account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009044912.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have completely resolved the issue.

Sincerely,

***********************

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Microsoft is NOT a BBB Accredited Business.