Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,335 total complaints in the last 3 years.
2,122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft 365 [Case #:1055659818]Wasted over 3 hours with Skype support that was totally incompetent and by the end of it was told twice by two supervisors that there is NO SOLUTION to the problem and that there is no way this account would be able to use the 60 minutes Skype benefit and that I should "create a new account"I just paid for over 2 years of Microsoft 365 on this account and I have never even used Skype before in my life. I have a need for the 6p minute benefit though and this benefit is at least half of the reason why I bought the Microsoft 365 subscription.I was promised compensation by Microsoft ********************************************************************************************************************************************************** Which is why I'm shocked to get an email a day later not mentioning the compensation and rather asking me to go in circles again with Skype Support Skype support has already made clear to me twice there is no solution.
Business Response
Date: 08/03/2023
Dear ****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2023

Complaint: 20396038

I am rejecting this response because: This is the EXACT SAME WORDS I was given a week ago when I spent three hours+ on support chat with both Skype support and Microsoft 365 support trying to resolve it and find a good solution for me. I was told by Microsoft 365 support that they put in request for additional months to add to my current subscription as compensation for being unable to utilize the 60 minutes Skype benefit of the subscription plan. I waited for the e-mail and there was still no resolution and no compensation.. just a note to 'contact Skype support again.' Skype support has made it 100% clear to me multiple times that they cannot fix the issue that is preventing me from utilizing my 60 Skype minutes per month.
It's unfortunate I have to resort to filing BBB and other complaints over this issue. I never even used Skype before and never got to utilize even a single minute that should be included with my plan. According to multiple Skype support supervisors there is 'NO SOLUTION"' to the problem on their end and 'NO WAY TO FIX IT.'
I think I should be compensated fairly for being unable to avail the 60 minutes / Skype per month that is supposed to be included with my Microsoft 365 subscription. I would accept either a cash refund (though I bought the subscription from a third party) or several additional months added to the subscription time as compensation. Already wasted so much time on this problem.
Sincerely,

****************
Customer Answer
Date: 08/10/2023
This situation is getting worse. I responded to the customer service e-mail and now I'm being told they cannot help.
Can somebody at Microsoft PLEASE take responsibility for this problem?
Review the attachment above.
I was sent an extremely long list of information they wanted me to send via PLAIN TEXT e-mail. This is a major security issue. I will not send confidential or deeply personal information over plain text e-mail. All of my information is included in the contact information on my BBB complaint.
Can someone at Microsoft take responsibility for this issue and making things right for me? Nothing is resolved.. just endless e-mails from clueless customer service reps in ***************.
This is beyond frustrating at this point!!!
Business Response
Date: 08/10/2023
Hi ****************,

Thank you for your feedback on the escalation case, we will investigate the case, the request for the additional months and fulfill what was promised to you by our agent.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 08/15/2023

Complaint: 20396038

I am rejecting this response because: Please share a timeframe for this.

Sincerely,

****************
Customer Answer
Date: 08/22/2023
Microsoft's last message to me through the BBB was that they would make things right by adding more time to my subscription for the unavailable and missing service on my account. I was still waiting for another follow-up message from them explaining when and how they will add the additional time.
Did you read their previous reply to me? Then you will see what I am talking about. I am still awaiting this follow-up from Microsoft. I would like to be informed in a follow-up from their last message how and when they intend to make it right like they wrote in their previous message a week ago.
I have not received any other message from them through any other means. So as far as I know, Microsoft and I should still be communicating via the BBB system.
*****
Business Response
Date: 08/22/2023
Dear ****************,

Thank you for contacting Microsoft. We understand your frustration about this situation, we do not have a time frame, but have contacted a support agent to contact you directly.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/22/2023

Complaint: 20396038

I am rejecting this response because: How many months added to my subscription will I receive for being unable to utilize the Skype 60 minutes free every month benefit?
The last time customer service reached out to me they claimed they were unable to verify my account. They asked for a list of confidential information to be sent via PLAIN TEXT e-mail which is a totally unacceptable security and privacy risk!
Can you please just add the extra time to my subscription? This has been taking a lot of time.
Sincerely,

****************
Customer Answer
Date: 08/27/2023
I have been assured and promised compensation of additional time added to my Microsoft 365 subscription as indicated in Microsoft's previous message to me that read: MESSAGE FROM BUSINESS:

Hi ****************,

Thank you for your feedback on the escalation case, we will investigate the case, the request for the additional months and fulfill what was promised to you by our agent.

Sincerely,

Microsoft Corporation.
---

However, in the e-mail I just received from their support it says the following which completely contradicts the promised resolution indicated in the previous BBB message:
SIR15981760 - Regarding Your Subscription Inquiry

Inbox
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uns/tightepa
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CDOC *************** Aug 26, 2023, 3:14?AM (2 days ago)

to tightepa

Service Request **********

Hello *****,

This is ******* with Microsoft Customer Support. I am contacting you regarding your subscription inquiry.

As stated in our previous email, we reached out to an internal team for a review of the Skype block. We have not provided compensation offers at this time. If another company has offered you compensation, we advise you to reach out to them. We have no update from our internal engineering team on the Skype block yet. I will follow up with you as soon as we get an update from them.

Feel free to reply to this email with any questions or concerns. I will respond as soon as I can. Please take note of my schedule listed below in my signature.

Sincerely,

****************
Advanced Capabilities Advocate Support Advocate
Microsoft Customer Support
Business Response
Date: 08/31/2023
Dear ****************,

We have escalated your case with one of our managers, please check your email as they will contact you via email, please feel free to reach out to us if there are any questions.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/02/2023

Complaint: 20396038

I am rejecting this response because: Where is the promised additional subscription time promised in your last BBB message? I still have not received anything. There were months where I was unable to avail the Skype 60 minutes, plus all the burdens of having to go to such extremes to try to solve this issue.
Sincerely,

****************
Business Response
Date: 09/13/2023
Dear ****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have sent you a link to your email inbox, this link is where you can redeem a year of office 365 subscription for free as a compensation for your issues. Microsoft will consider this case as resolved.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 30, 2023 Microsoft 365 took $99.99 from my account I have talk to them several times since the. They even went to the extent of cancelling my order they said they were going to refund my money and told me it would appear back into my account in 5-7 business days and nothing has appeared in my account I have talked to three representatives and all have told me the same thing.
Business Response
Date: 08/03/2023

Hi ****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your refund request.

After further research,we found a previous case ********** in which your refund was processed from our end.

Generally,refunds will be received within 3-5 business days, but may take up to 30 days depending on your financial institution's individual policies.

If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance or reopen your case by sending a new email for further help.

We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:07/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email that an old unused duplicate subscription of 365 Family is going to auto-renew for $99.99 on 8-15-23 to my ********** The Microsoft account tied to this old subscription is from many years ago, and my attempt to sign in using the old email address failed with all of my known passwords. The phone verification is for a landline which cannot receive texts. The computer used for this old subscription is broken. I submitted an Account Recovery form on 7-12-2023 and 7-27-2023 with all of the information I know including the old email address tied to the old Microsoft account, full name, birthdate, zip code, last 4 digits of **** being charged, exp date, last charge of Skype date and amount. Recovery failed both times and now the account is blocked. I cannot get help online or receive a phone call from customer support without signing in first, which I cannot do. On 7-28-23, I called ************. Auto-bot insisted I give more details when I said I wanted customer service human in billing. After repeating myself 3 times, I finally said I cannot recover my blocked Microsoft account to cancel a 365 Family subscription. The bot immediately hung up on me saying I need to go online to cancel a subscription. I called 3 more times but my landline was recognized by the bot and I got hung up on. Tried calling ************. Connected to silence. Tried ************. Same bot, same response. I have exhausted all possible ways to get real help from Microsoft. I need help canceling the auto-renewal of this 365 Family subscription. I also attached Skype charges I do not recognize. I have not used Skype in many years and I do not know how to stop these charges. I want all subscriptions from Microsoft canceled, and I want my Microsoft account closed. I am stuck in multiple unwanted subscriptions from Microsoft with at least two unwanted Microsoft accounts and I have no way to cancel the one that is charging my ********** Please help me put an end to this!
Business Response
Date: 08/04/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely
Microsoft Corporation
Customer Answer
Date: 08/08/2023

No, I do not accept Microsofts response.

8-5-23 email from Tang:

We recently received an escalation regarding your Microsoft Account [here Tang put in the email address that I am using for the BBB complaint, not the email address of the Microsoft account I am trying to delete after canceling all subscriptions.] In order to confirm information about your account so that we can proceed with the request, we need to gather some information. This information will allow us to verify your ownership and ability to login to the account as well as show us that we are managing the correct account. Please visit the following site and log into your account:**************************************. Once you are logged in,scroll down to the bottom of the page and you will see the Unique ID.Please copy the string of numbers and letters listed for Unique ID and paste it in your response email. Once we have the Unique ID, we will research your case further and contact you with additional information for resolving your issue.

Had Tang read my BBB complaint and looked at the supporting documents,they would know that I cannot log into my account. My password now mysteriously works, but I am still directed to verification by text to a landline phone number. When I click I dont have any of these, I get a statement that it will take 30 days to replace my security info. This is unacceptable.

I gave enough information to verify I am the account holder trying to cancel my subscription(s): my full name & address on the credit card statements with full credit card # showing Microsoft 365 Family charge of $99.99 on 8-15-2022, Skype charges of $18.53 posted 9-6-22 and 6-6-22, and Skype charge of $25 posted 7-11-22, the email saying I am going to be charged again on 8-15-23 $99.99 for auto-renewal.What is there to research? It is ridiculous to think someone would hack into my account and go through this much trouble to cancel a subscription. Cancel my subscription(s)!
Business Response
Date: 08/14/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate **** has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as our agent states there was no response from you. Considering the information you mentioned, we think it might be an error on our tool that prevented our agent from receiving your reply, so please try and respond to our agent once again with the information they requested from you, and in case the T3 remains closed, we will provide further assistance.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/19/2023

RE: Microsoft service request ********** / 07-29-2023 BBB Complaint #********

I am attaching a 07-27-2023 screenshot that states: The form cannot help if you have two-step verification because no one, including our support advocates, can access your account without the secondary security information.

I now understand that I am unable to log into my account because ******************** has automatically set up two-factor authentication many years ago when I opened this Microsoft account, and back then I inputted my home phone number for phone number since there were no instructions that the phone number entered must be a text-able mobile phone. The second factor set up for my account only allows my home phone which is a landline to receive a text verification, which it cannot receive.

Therefore,Microsoft cannot provide the customer service required to access my ******************** account. Since ******************** cannot access my Microsoft account, ******************** will not issue a refund of the 08-15-2023 auto-renewal $99.99 charge to my **** of ************ for the Microsoft 365 Family subscription I was not allowed to cancel due to a lack of customer service I have attempted to receive since 07-12-2023. Microsoft has made it impossible for me to cancel my subscription(s).

The charges I am disputing are charges for products I have not received.The products in question are tied to an inaccessible Microsoft account and to a computer that has not been in my possession for years (has either broken or given to my daughter who has wiped the computer of Microsoft software by installing Linux instead).

It is unacceptable that Microsoft does not address this issue in which customers are being charged for old Microsoft 365 subscriptions that cannot be canceled because Microsoft does not provide customer service to fix an error in their system that forces a two-step verification process that allows a landline phone number to be the only way to receive a text verification!

Business Response
Date: 08/30/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm our agent resolved the issue. We want to thank you for collaborating with them towards a resolution.

Considering this information, we will be closing this complaint as theres no further action we can take.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an Xbox Game Pass Ultimate subscription with my ******************* acccount in December 2022. This account was rarely used and apparently not set to the Home Xbox setting, meaning the Game Pass subscription was not being shared with the other accounts on the console. Thinking my subscription had expired, I created another Game Pass Ultimate subscription using my ****************** account in March 2023. I discovered on July 28, 2023 that I was being charged for two subscriptions. Microsoft has cancelled the subscription under ******************* and refunded the July 25, 2023 charge, but I am seeking to have the monthly $14.99 charged in March, April, May and June, for a total of $59.96, since it was during those months that I had two subscriptions. There was no benefit to me having two subscriptions since only one is necessary. I spoke with Microsoft reps via chat who both agreed there was no benefit to me having 2 subscriptions and that it was clearly an error, but they claim they are unable to issue the refund due to policy.Attached is my chat conversation with '******' and '******'.
Business Response
Date: 08/03/2023
Hi *****, ?

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request.

After reviewing your complaint and based on ******************* There is a limit on the number of refunds you can request per year and you have exceeded that limit and unfortunately, we cannot provide any refund and the timeframe for it is over. You have 14 days after the first day of purchase to request a reimbursement.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2023

Complaint: 20394677

I am rejecting this response because:
The only refund I received was for the last month because thats all that the chat support said they could give. This complaint was opened to have the remainder of the charges refunded over the time I was double-charged. To claim Ive received my limit of refunds is preposterous since its related to the same subscription.

Sincerely,

***********************
Initial Complaint
Date:07/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/30/2023, all my Microsoft Office programs shut down, there was a notice on the screen instructing me to renew my Microsoft subscription. I went into Microsoft-using my ID and password, I had to enter new debit card information because my old debit card had expired, I then was instructed to download Microsoft Program. Half was through this download the download froze up for over 30 minutes. I then got out of this program and started over again--same account, same computer, same ID and password. I did update my email address as the old email address was never used anymore. It instructed me to again go and download programs for Microsoft Office. Programs then were up and running. Microsoft charged my debit card $69.99 from my checking account on 5/30/2023. On 7/8/2023 I was charged $69.99 again from Microsoft for Microsoft Office. I notified Microsoft about this additional charge, through chat line on their website. Representative was ******* and I have saved all this correspondence. She explained that I had another account using that old email address and it automatically renews on 7/8/2023. I told her everything that took place again, Its the same computer with same IP address--why would I be ordering two different Office 365 on the same computer. ******* stated she would take it to upper management and get back to me. She sent me an email on 7/23/2023 stating the request has been rejected. I have all correspondence with this ******* saved. Someone is pulling my leg here. Its the same computer with the same IP address, how complicated is that?? If you need supporting docs let me know. I saved all chat and copies of charges on my checking account. Please help me it only $69.99, but thats a lot of money I can use. . Thanks. ***************************
Business Response
Date: 08/03/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have canceled our Microsoft subscription numerous times over the last few years and yet Microsoft keeps billing our card. We cancel our bank card and have our bank issue a new card only to have Microsoft somehow bill that one. Its maddening. I just received an email that they were billing us for another subscription. I dont know what else to do. When we talked with our bank they said that Microsoft is a huge problem for many others as well and theyve had to do this for them- constantly cancelling cards and having to issue new ones. Please help!
Business Response
Date: 08/04/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was told I look like a ********* and a pervert over Microsoft Xbox messenger. Informed message sender that they were making the conversation sexual (the deleted message in the image provided). I was reported and suspended for sending that message, but when I reported them for their inappropriate messages which goes against Xbox guidelines, no action was taken. I was cyber bullied and want my suspension lifted, and this persons communication privileges suspended as Microsoft is violating their own policy and not treating me fairly as a paying customer of their ********************** live services.
Business Response
Date: 08/02/2023
Dear ******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021987813.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 27th 2023 I contacted Microsoft Support to attempt to remedy a situation of my Windows License not authenticating after a mother board bios update. After hours of going no where the phone rep told me to reach out to microsoft chat and request a product key replacement. After getting no where to resolve this issue the chat rep offered to run my card on file for a product key replacement. He did so and no product key was ever delivered and looking at the order details no refund can be selected and the product page is completely bogus. *********************************************************************************** here is the product page, I attempted to get a refund multiple times and my issue was never resolved and all attempts to get a refund ended in support hanging up on me. I just want my $42.40 back that was charged to my card and to put this mess behind me. I documented tons of things as well as have all my ticket numbers which were never resolved.
Customer Answer
Date: 07/31/2023
A member of escalations refunded me, we can close this case.
Customer Answer
Date: 07/31/2023
A member of escalations refunded me, we can close this case.
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account from ********************** games (Microsoft account) was stolen on April. Since then I tried multiple times to reach out for help from Microsoft Support Team. They told me "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. ******************** takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner." However, I sent them multiple proofs such as photos, screenshots, receipts and emails that ironically they still send me to my stolen account email **************************** Also, they still send me promos, advertising to my gamertag. In the past I spent money on different games, in-currency transactions etc. I would like my account back with all the progress and data since I have spent about 200 hours in games. I will provide evidence of this account in supporting documents. If the save data cannot retrieved or the account, I would like a refund for the games I have spent on.
Business Response
Date: 08/03/2023
Hi *****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your blocked account and recovery request. A senior member from the Microsoft technical team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11Jul2023, i sent two controllers our for warranty repair using the packing slips provided from Microsoft. The controllers arrive 13Jul2023. As of today i have only received one controller back. The Microsoft support team informed me they do not know where my controller is.
Business Response
Date: 08/03/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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