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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,641 total complaints in the last 3 years.
    • 2,318 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't believe I'm writing a complaint for more or less the same thing that happened Dec 2021 - I thought it was resolved but I guess it isn't because I'm having this problem once again. The previous case's reference number was SRX**********ID - SR-********** Right now, I have $141.76 microsoft account balance on my account. I just tried to place a order with it and the order number is **********. I literally selected microsoft balance at checkout and placed my order. After I placed the order, I noticed I still had $141.76 microsoft balance I got a notice from my amex that microsoft billed me for the order total. I did NOT give microsoft permission to charge my card, I would actually be within my rights to file a unauthorized chargeback on the order, because I selected microsoft balance in my cart / at checkout and upon placing my order. There is something seriously buggy in your system that somehow is triggered and doesn't let a customer use his/her account balance and defaults to the next credit card on file and charges it without the customer selecting it.Fix your system and fix my account so I can use my microsoft gift card balance.

      Business Response

      Date: 10/12/2022

      Hello ***** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account balance concern. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008805857 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time in the past 6 months that Microsoft has stolen money from me. First time was when my son had a gift card and pre-ordered WWE2K22 and now in regards to Microsoft Family. On October 1, ****, my card was charged ****** for Microsoft family. As I did not authorize or want this, I immediately called Microsoft support and they cancelled the subscription and issued a refund. They said it would be 3-5 days which was fine as long as I got it back. On October 3, around 9:45 pm the refund hit my card. At this point I was satisfied and thought the issue was over. Next morning (October 4, 2022), woke up and checked my bank account. Lone behold Microsoft charged my card again for the same amount that they refunded me. I logged into my Microsoft account, it clearly says my money was refunded and subscription cancelled. I have no other Microsoft accounts and Ive only had this bank card maybe 60 days so I know what Microsoft account I used. I contacted Microsoft via live chat and spend at least 30 minutes telling the rep that I was charged again and I sent proof via a link she sent me. She looked into my account and tells me that there are no charges on my account so my card must be linked to another account. I have no other Microsoft accounts. My son has his own and this particular card is not the one on his account. I gave him a card that I put money on separately for him to use on the Xbox. Anyway after a good half an hour of her looking and even checking my card number, she tells me that she has to escalate to whoever and I will get a response in ***** hours. Previous to this after using my sons gift card they charged my card another 100 dollars and pretty much told me the gift card never was put on the account when I saw him do it. Needless to say they have stolen over ****** from me in the past 6 months.

      Business Response

      Date: 10/12/2022

      Good Morning .

      Dear *****!

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  # ********.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the process of downloading an app, I attempted to change my security information. Since their "security" measures are excessive, it blocks me from pages because my security information change is pending. Even better yet, this security info change is pending until NOVEMBER. I mean, COME ON. The email and phone for my security info do not exist anymore, so I shouldn't have to wait a month to access certain things.Oh, and now my "OneDrive or Profile might be temporarily blocked because it has been experiencing an unusually large volume of traffic", and "the block will be removed after 24 hours". WTF? I was just trying to upload and view an Excel template!

      Business Response

      Date: 10/10/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008747152.

      We will monitor your support case through resolution.

      Sincerely,


      Microsoft Corporation

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