Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,654 total complaints in the last 3 years.
2,322 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to redeem rewards to gift cards from Microsoft Rewards for electronic delivery from the available options. There is an issue where it will not allow me to add a phone number for sms confirmation which shouldnt even exist to begin with like before. I tried the sms system with two different numbers and it didnt work and got locked out of adding any numbers when I tried to add a third number. There was manipulation of the system to block rewards. I have contacted support and got ignored on the first submission and the next submission was closed without resolution. I am not alone in this issue as per Reddit users and the ************************ has been notified. I have given up privacy data and other information only to be denied rewards that were promised and not delivered upon. I am requesting you unblock my account for rewards redemptions and deliver the promised upon rewards. The userid is *****************
Customer Answer
Date: 12/23/2023
Microsoft is a corporation with a retail presence in my *********** and is violating our consumer protection laws as well as federal. Many consumers are experiencing the same issue with redemption with complaints posted through BBB as well as talked about on other methods like Reddit. I have received rewards successfully before and was surprised to have been treated poorly with my complaints getting ignored or closed out altogether where no one would deal with me to resolve said issue which I have learned is due to fraud on behalf of Microsoft. Changes were made in the terms and conditions without notification pertaining to VoIP not working to redeem rewards. I tried three numbers with one being a cellular number. Microsoft is fully aware that there is no more landline ie circuit switched phone lines and phone lines all have voip built into it now whether it be VoLTE on wireless or VoIP on wired such as cable company based phone lines.
Customer Answer
Date: 12/23/2023
Let me clarify:
VoLTE is a form of VoIP which is on my mobile device which ******************** states in terms and conditions that mobile devices are allowed but not VoIP which contradicts one another. Also many people use VoIP lines so all those users would be excluded for redemptions for no purpose other than to deny rewards. I tried a mobile wireless line in addition to other VoIP lines and was not able to redeem rewards and I would have tried another mobile line but got blocked out of adding another number intentionally. They use this sms system to intentionally deny rewards and are committing fraud by denying access to redeem. They ignored me on the first complaint and closed it out on the second in order to deny having to pay out on the redemptions. They did not say there was an issue or seek to help me resolve this issue like so many others have experienced. Adding any phone number is now blocked out making redemptions impossible and even when I had a number added with mobile it would not redeem.
Customer Answer
Date: 12/24/2023
I received yet another closed out case from Microsoft after I have submitted this case multiple times and they refused to respond go me or resolve the issue when I contacted Microsoft Rewards support, I will not accept any response from Microsoft outside the BBB if they respond as they are not be trusted. There has been a violation of privacy and data information used under a false pretense of offering rewards as an enticement.
Customer Answer
Date: 12/24/2023
Microsoft has ignored a support request and two others were closed out without resolution in total. If you use the mobile apps to contact support, it will take you back to refill out the form and will not submit the comments. It used to work previously. Microsoft has made it difficult to contact support and will not work in good faith to resolve this on their own and it isnt just me.
Customer Answer
Date: 12/25/2023
I emailed the last reply I got from Microsoft Support where case was closed out and surprisingly got a reply from a ******** ***. However all she did was refer me to the initial report # that I never heard back from and said all communications has to ho through that and then the topic that I responded to has a do not edit added to the number. She did not provide any good faith attempt to resolve the issue, in fact it shows how Microsoft intentionally tries to avoid honoring rewards after multiple attempts to rectify the issue. I will be awaiting a response via BBB and also from ******** ******************************* as well ad the Federal Trade Commission.
Business Response
Date: 12/29/2023

Hi ****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your points rewards issue.
We have reviewed further your account ****************** and found a case ********** which is being worked, please wait for a response for next Monday.
For future issues, please feel free to visit Microsoft.com to get support.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 01/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unresolved **************** and Compensation Request - Case ID: ********** I am writing to formally report an unresolved issue with Microsoft Corporation regarding a warranty service for my Xbox Wireless Controller - Deep Pink (2022), Serial Number **************. The service order number associated with this case is **********.Timeline of Events:On 11/25/2023, I shipped my defective, but under warranty, Xbox controller to Microsoft Corporation via **** and the item was delivered on December 3rd.On December 22nd, I contacted Microsoft regarding the status of my repair order. During the call, I was informed by a representative that management would be shipping me a new replacement product. This information was provided around the 30-minute **** of the call.Despite being assured of a new replacement, I spent 2 hours on hold, during which the agent failed to return, leaving me without a resolution or any further information.Request for Resolution:I kindly request compensation for the significant inconvenience caused during the 2-hour hold, in the form of a $100 Microsoft credit.I request clarification on the status of my repair order (**********) and either a return of the fixed controller or the promised new replacement.Device: ********************** Wireless Controller - Deep Pink (2022)Serial Number: ************** Repair Order: ********** Shipping Address: *********************, *************************************************************************************** Tracking Number from **** 1ZW8597X8917787769 I believe that the extended delay and lack of communication constitute a breach of the service agreement. I trust that Microsoft Corporation, a reputable company, will address this matter promptly and provide the necessary compensation and resolution.I appreciate your assistance in facilitating a timely and satisfactory resolution to this matter.
Customer Answer
Date: 12/22/2023
Here is evidence of the time on the phone that I unfortunately wasted for this organization to get back to me.
Business Response
Date: 12/27/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7031035119.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Microsoft for $84.53. Microsoft sent the item without my unit number so *** was unable to deliver it. I spent 3 days of calling Microsoft and trying to get them to update the address for ***. I was hung up on, put on multiple long holds, given false information that a receiver could update package information, and dealt with very rude people in their customer service department. I asked for a refund and they said they need to wait until the item gets back to them. I received an email 2 days ago stating the item is showing as returned but they have not followed up or sent me my refund. I need that money back so that I can use it on a different Christmas gift and their company has been extremely unhelpful
Business Response
Date: 12/27/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7031049634.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft enforcement suspended me for 3 days from communication on my xbox. I did not violate any policies, say or do anything that could be reasonably considered ban worthy. enforcement is out of control. I will be canceling my subscriptions if this issue is not resolved quickly.
Business Response
Date: 01/09/2024
Dear *********************,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account ban. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live temporarily. The ban has been lifted and you should have access to Xbox Live at this time. For further details on what kinds of behaviors or actions led to the account ban, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.

You can review the full Terms of Use at: **************************************************************
You can review our Microsoft Services Agreement here: **************************************************************
You can review our Code of Conduct at: ***************************************************************
For additional information regarding your ban, please visit **********************************************

No refunds will be provided as outlined by our services agreement.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was hacked and I was robbed of $1500. After a tedious month of going back and forth with Microsoft to resolve this they finally agreed to refund me however waiting almost a month later still no money or answer back from them
Business Response
Date: 12/26/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7030903327.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a Microsoft Surface Duo 2 phone and the Microsoft Extended Warranty a couple of years ago. In September 2023 I was experiencing problems with the devise, so I reached to Microsoft Support on October 17, 2023 to have the issue resolved under the warranty. During the call the Microsoft Team member let me know that there was no longer an option to fix the device and they could issue a full refund for the device, I would just have to send in the device. I approved this process for the refund of $2,040.25 ********. I was to send in the device which I did the next day and that I was to then follow instructions to populate their Microsoft Payment Portal in order to receive the refund. I have followed all requirements and have still never received a refund, I have followed up with Microsoft each week and they then recommended that I try a different bank account to receive the refund, I did this and still no refund. I have contacted Microsoft directly to ensure this is not a scam and have confirmed this is not a scam and Microsoft has record, but I have still to this day not received a refund and Microsoft has not followed up with my requests for resolution. I am filing this complaint as I have had to invest in a new phone as the device was my primary way of communication and I was planning to offset the cost of this new device with the refund Microsoft committed to provide.
Business Response
Date: 12/27/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7031048872.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/28/2023

Complaint: 21043679
Thank you Better Business Bureau for the work that you do in supporting the general public/consumers, its very much appreciated. Thank you as well for your quick support on this matter.
I am rejecting this response because:
I have received this same response previously from a senior member of their team and still nothing has been resolved we are going into month 3 on this matter. I have not been contacted via phone to get to a resolution in receiving my refund, that Microsoft said I would be getting. Until I have the refund in hand I feel this case is not resolved until that point where I am finally refunded.

Sincerely,

*************************
Customer Answer
Date: 01/08/2024
Hello BBB Team,
I am submitting this confirmation that Microsoft has corrected the issue and I have now received the outstanding funds from them.
I want to thank you for your help and support on this file, as I truly feel that had I not reached out to you that this issue would still not be resolved by Microsoft.
Thank you again.
*************************
Business Response
Date: 01/11/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7031048872,we see that our Tier 3 advocate ***** had been working with you on this issue. Upon checking, we were able to confirm this case has been closed as the refund has been processed. We sincerely thank you for the patience you had towards getting this matter resolved, as we understand it took several time to finally get this issue addressed.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a Video Game for my birthday. ***************. I also pay for Game Pass and Xbox Live. I have been a member for over 17 years. I played during my birthday and uploaded 3 Game clips to my private profile offline. I was the greeted by a 1 year suspension on my Profile for uploading 3 Game clips to show my friends. I did not share them to anyone I just wanted to download them and send the to my friends to share my experience. I tried reaching out to Xbox Customer support and then said I could appeal. I appealed the decision and they rejected that decision without an explanation. I contacted them over phone and said they could not connect me with the offline team to speak to someone further and they could not do anything eventhough the person on the phone agreed that it should not warrant a suspension. I would like further information on why uploaded gameplay from a game I purchased on their store gets me a one year suspension? Please Help Me
Business Response
Date: 12/27/2023

Hi *************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox account incident. A senior member of our Microsoft Xbox account team will investigate this matter and contact you directly to work toward a?resolution. Your new case number 7031014633
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/01/2024
When will they contact me? How long do I wait? I have not received and email or call regarding this from Microsoft or Xbox.
Business Response
Date: 02/06/2024

Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox account incident
After reviewing the case ********** we found you did not provide the information requested.
Feel free to reopen your case.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/08/2024
They never contacted me how can it be closed?
Business Response
Date: 03/11/2024
Hi *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox account incident.
Please provide us with the Xbox suspended account to review further.
We will be waiting for your response.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:12/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, 2022, I placed order #**********. The order was subsequently cancelled on Nov 30, 2022 due to out of stock. I was contacted by a Microsoft Store rep letting me know of the cancellation and offered a $50 credit that was added to my Microsoft account. There was no mention of an expiry date in the e-mail, and since $50 was added to my Microsoft account, this automatically informed me that it was a permanent credit.On Dec 14, 2023 I attempted to place an order but noticed my Microsoft account was short $50. I initially had $8, then $58 due to the credit offered by Microsoft, now back down to $8.In the orders page for my Microsoft account, I see there's an order #****************** from Nov 30, 2022 for a refund of $50, but there's no order # about the removal of $50.I contacted Microsoft 3 times (3 different chat teams since no one can tell me the correct department to chat with) and eventually was told to contact the Xbox Support team. I chatted with the Xbox Support rep and was informed that they would look into this. I assumed it would take a while since I mentioned to escalate my inquiry, but within an hour or so I was contacted via e-mail notifying me that the credit had expired and that it was a one time courtesy. I wasn't informed by the Xbox rep when the credit expired either. If I was informed of an expiry date from the Microsoft Store rep, I would've used it before the expiry date. I tried replying to the e-mail from Microsoft Store rep but got an e-mail bounce back.I would like for Microsoft to acknowledge that they failed to report an expiry date and due to the failure on their part, to provide a $50 credit and include whether it's a permanent credit (which I would prefer now due to two inconveniences already) or with an expiry date. Since the credit appeared in my Microsoft account, that's generally an understanding that it's part of my account forever unless the credit was provided as a $50 coupon code, which wasn't the case.
Business Response
Date: 12/26/2023
Hi *********************

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your order incident.
We reviewed further the account ******************************* and based on the order history this appears as delivered.
If you need further assistance, feel free to visit Microsoft.com
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 12/26/2023

Complaint: 21039575

I am rejecting this response because: I don't think you (******* who responded from Microsoft) read my complaint at all or looked at the attached screenshots even. As I had mentioned, I placed an order on Nov 24, 2022 (Order #**********), which was cancelled. For the inconvenience, Microsoft provided me with a $50 credit (looks like it was provided via order #******************). Since I initially had $8 credit prior to that, with the addition of the $50 credit, my Microsoft account balance was $58. In another screenshot that I provided, the Microsoft Store who provided the $50 credit rep didn't mention the $50 credit would expire, as well as the $50 was part of my Microsoft account balance, so it's automatically assumed that the $50 credit would be part of my Microsoft account forever. Few days ago, I noticed $50 has been removed from my Microsoft account balance, so now it's back to $8. Kindly read my initial complaint again along with the screenshots and this response for further clarification.
Sincerely,

*********************
Business Response
Date: 01/08/2024
Hi *********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your order incident.
We reviewed further the account ******************************* and based on the order history this appears as delivered.
If you need further assistance, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 01/09/2024

Complaint: 21039575

I am rejecting this response because: Can someone from Microsoft please contact me and not send a copy-and-paste response? Both responses are the same with a typo in my e-mail address so it looks like my inquiry was not only read both times, but ignored.

Sincerely,

*********************
Business Response
Date: 01/17/2024
Hi *********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your order incident.
We reviewed further the account ******************************* and based on the order history this appears as delivered.
If you need further assistance, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They locked me out of my account and I cannot get back in. All I did was log in to an unrecognized device. I've had this account for 17 years and have spent thousands of dollars on it. I have no access to the products I paid for.
Customer Answer
Date: 12/22/2023
The account is ************************* Customer support for these issues is non-existent. They have sent several codes to my email and know that I'm the owner. This is very unfortunate because I really enjoy their services. I will add screenshots of my purchases if I need to.
Business Response
Date: 12/28/2023
Hi *****************************

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 12/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/17/23 I purchased A gta+ membership and then a shark card for in game currency. i Have never used the xbox ******* of gta online only the next gen ******* for series x. the gta+ membership applied to my account just fine Then when I redeemed my shark card it applied to the old ******* of the game that i have never even used. I have spoke with 10 different reps with Microsoft and everyone pushes it off and tells me they will get it fixed in 4 days. They do not care 2 reps one phone 1 chat said they would apply a $25 credit and ended call and chat and never did. other reps tell me the prior reps did not tell me that when in fact they did. I Had the worst experience with each chat rep but by far the worst was the night of 12/19. I told ******* I was staying on chat until the applied the credit they promised or got a supervisor and he would not do either then tells me he is a single father and has to go home to cook dinner I said I am as well and need to do the same and also go visit my mother that had a stroke Sunday. He then decides to make the comment attached. So you still prioritize the money rather than visiting your mother at the hospital and taking care of it. That was the most offensive thing I have ever heard they took my money and keeps pushing me off and refuse to help and basically calling me a liar. it had nothing to do with the money its the principle behind it. I just want what I paid for and not one of the ************************************************* on the call for an hour and then said she have them call me back and didn't. Instead sent an email saying they wouldn't help. I work in telecommunications industry and oversee reps that interact with customers daily and this is not how it should be. I have never had a worse interaction with any company ever in 36 years. They refuse to help . i also spent another $50 2 days later. i will be selling my xbox and switching to playstaion. i spent 3 hours during work today cost me way more then 20
Business Response
Date: 12/26/2023
Hi *******************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your gift card incident.
We reviewed further the account ********************** and did not find any account and previous service request either.
If you need further assistance,feel free to visit Microsoft.com to get support.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 12/27/2023
The account is ***************************
Business Response
Date: 01/23/2024

Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues with the gift card.
Thank you for the information provided, we reviewed further the email *************************** and found you received an amount of ***** USD on your Microsoft account as a compensation due your situation. Service request.7030437105
If you need further assistance, please, feel free to send an email to get more information.
Sincerely,
Microsoft Corporation

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