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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,654 total complaints in the last 3 years.
    • 2,322 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't believe I'm writing a complaint for more or less the same thing that happened Dec 2021 - I thought it was resolved but I guess it isn't because I'm having this problem once again. The previous case's reference number was SRX**********ID - SR-********** Right now, I have $141.76 microsoft account balance on my account. I just tried to place a order with it and the order number is **********. I literally selected microsoft balance at checkout and placed my order. After I placed the order, I noticed I still had $141.76 microsoft balance I got a notice from my amex that microsoft billed me for the order total. I did NOT give microsoft permission to charge my card, I would actually be within my rights to file a unauthorized chargeback on the order, because I selected microsoft balance in my cart / at checkout and upon placing my order. There is something seriously buggy in your system that somehow is triggered and doesn't let a customer use his/her account balance and defaults to the next credit card on file and charges it without the customer selecting it.Fix your system and fix my account so I can use my microsoft gift card balance.

      Business Response

      Date: 10/12/2022

      Hello ***** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account balance concern. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008805857 

      Sincerely, 
      Microsoft Corporation.

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