Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,335 total complaints in the last 3 years.
2,122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email was compromised this morning (July 28, 2023). I signed in to change the password and received a Theres a temporary problem with the service message. I then went to find customer support and I couldnt get through there because you need to sign in, which I couldnt do. I headed to messenger chat and they gave me a form to fill out - and it got denied twice because I cant remember info from 20 years ago. I use my email for work and volunteering and cannot keep trying to fill out a form every 24 hours. Im disappointed with Microsofts accountability.
Customer Answer
Date: 07/29/2023
I have been let back into my account and am happy and thankful with this outcome.
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i originally called in in May to report someone charging ***** on my card i was told someone would be calling me in 48 to 72 hours no one ever reached out and now we are in july and still waiting for a call
Business Response
Date: 08/04/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/08/2023

Complaint: 20390618

I am rejecting this response because:
All I want it to get my refund that I have been fighting since May to get back on my PayPal card
Sincerely,

*******************
Business Response
Date: 08/14/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate Porsche has been working with you on this issue. Upon checking,we were able to confirm the case remains active and our agent provided an update today. Please keep collaborating with our agent towards a resolution. We sincerely appreciate your patience.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/22/2023
This complaint has not been resolved at all
Business Response
Date: 09/04/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate Porsche stated we cannot provide a refund considering the charges have passed our 90-day policy for refunds. We understand this isnt the resolution you had hoped for, but we stand by our advocates resolution.

Considering this information, we consider this complaint as closed as theres no further action we can take regarding this matter. We wont answer further concerns regarding this case.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #********** I sent my Xbox to the factory to have it fixed due to an issue with an update. About a week after I sent them the console, I get it back with a letter saying that they will not fix it due to some kind of modification done to the console that I was completely unaware of, and now they want to void my warranty. That is fine but, if they want to do that, I want all of the money that I have paid for services over the last 15 years back. this isn't right. I did not modify it, but I have to pay the consequences for something that I was until today completely unaware of.
Business Response
Date: 08/01/2023
?Hi *****
Thank you for?contacting Microsoft Corporation via the Better Business Bureau?regarding your console replacement request.??After further review of your case and as informed by our service center the console will not be replaced due to prior tampering.

We stand with the response provided.

Sincerely,??
Microsoft Corporation?

Customer Answer
Date: 08/03/2023

Complaint: 20390195

I am rejecting this response because: I am not the one that tampered with it. It had already been tampered with when I bought it. Until I was told by your company that it had been tampered with, I was completely unaware of that fact. I get it, but do not appreciate it. I was able to fix it myself, for the most part so, I no longer need a replacement but, I will keep this in mind when your next console hits stores.

************************************************
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For about a month I have tried all avenues with MS support online to get rid of my COMPATABILITY problem. I submitted 3 support requests online, NO support received.I tried all HELP avenues on MS **** and MS website, nothing worked. There was no answer anywhere that aligned with the supposed help.I eventually found JUST ANSWER support and the robot took the details and I paid $39.00 for support and REMOTE VIEWING support (thinking someone would get on my PC and solve the problem.) I 'chatted' with 3 (three) separate tech support guys with odd names. Everytime I answered one (to tell them their help didn't help) I didn't hear from them again. Over an hour later I went back to Just Answer and the robot plus 2 other people made contact, one person agreed to a refund of $39 which I received - but there was another charge of $56 NOT REFUNDED and no idea what this was for.I have paid nearly $8 per month for years for MS ******* When I worked at **************** I was handed Windows 3.0 and have used it for many, many years. I have put up with all the updated versions problems (all the silly little changes), I stopped at the version I have now - MS 10. The attached file showing my PayPal account info is a PowerPoint presentation, coz obviously I cannot use MS ******** I still want some support, preferably 'remote viewing', and I want to know what the $56 was for and I want a refund of that amount. July 13th, 2023 was the date of my JUST ANSWER encounter.
Business Response
Date: 08/02/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft charges issue. A senior member from the Microsoft technical team will investigate this matter and contact you directly to work toward a?resolution.Your new case number 7021995745

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/06/23 Microsoft automatically renewed my Microsoft 365 Personal Subscription with a renewal date of 05/07/24 for $69.00 plus applicable taxes My laptop was not working at the time because of an outdated operating system, Windows 8.1 07/22/23 I eventually had my laptop upgraded to Windows 10. Microsoft renewed my Microsoft 365 Personal subscription again at a cost of $108.00 This second incorrect renewal caused ***** to cancel my credit card because ***** correctly thought it was an illegal and fraudulent activity against my credit.So now I am billed twice for Microsoft 365 Personal Subscription and I no longer have use of my credit card due to this cancellation.
Business Response
Date: 08/03/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your M365 subscription and double charges. We are unable to verify your account or locate a service request associated with the information provided in your claim.
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I have an account with ******************** Azure.They suspended my account citing DDoS. I did not do any DDoS. I had been with them for two years. I send more than five emails trying to convince them to give my data back. The problem is that they are not giving access to our data. Can you help me get my data back?Subscription id is ************************************ Sincerely,*******************
Business Response
Date: 08/03/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a computer with Microsoft windows 11 and made an additional purchase of Microsoft 365 office. The Microsoft programs keep telling me I have no internet access and will not activate where I can use them. Microsoft has no tech help you can talk to for personal use home customers and issue is not getting resolved. I want issue resolved or full refund for all purchases.
Business Response
Date: 08/01/2023
Hi *****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issues. A senior member from the Microsoft technical team will investigate this matter and contact you directly to work toward a?resolution.Your new case number 7021948401

Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 08/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Cashback offers money when going through them to other businesses' websites and make a purchase (passing part of their affiliate earnings.) They sent me an email on May 24, '23 offering $10 for up to 2 transactions if the purchase was $25+. I met the requisites for the offer and they have not recorded the first purchase and the second one shows an incorrect amount of cash back (percentage shows to be ****%, but they're are only paying ****%.) I have contacted them several times through their Microsoft Rewards Support form and I receive a response indicating that they've received the request, but a few seconds later another email arrives stating that the case has been closed! Days later, the cashback is still missing. I protect myself because of previous bad experiences by always taking screenshots of offers and transactions, which I provided to them. The last support form that I filled out went completely unanswered. It's absolutely unfathomable that such a large corporation has such dismal customer service. Their phone number has a loop that doesn't get you anywhere. I want the company to record transactions accurately and have a recourse for customers to be able to reach supervisors/upper management when employees don't perform their jobs as they should and/or don't provide satisfactory solutions. This lack of accountability is destroying this country.In addition to all this, they censor free speech (no defaming or offensive language.) Almost every time I try to post something on their news aggregator -Microsoft Start-, I get the "Something went wrong. Try again later" message. They obviously are trying to just give a platform to a certain way of thinking, which is very Orwellian.
Business Response
Date: 08/01/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021939878.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft Surface Duo 2 from Microsoft directly. The phone stopped turning on and is under warranty. I was told to ship the phone to Microsoft for repairs and did. They told me it was irreparable and offered to refund the purchase amount minus the bumper for the phone. I told them I accepted the refund and a few days later they closed my service ticket. I have been trying to find out the status since and have emailed them and attempted to reopen the ticket or a new one. Nothing. I spoke with a rep in the sales support who berrated me for contacting the wrong support site. I asked her how I could get in contact with tech support and she claimed she would handle the problem for me, then disconnected the chat.
Business Response
Date: 08/03/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface Duo. We have contacted a senior member of our MS ********************** Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7021941213.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 08/04/2023
Attached is the email that Microsoft sent me regarding having someone contact me. They sent it on Tuesday, August 1, 2023, stating someone would contact me within 2 business days. I didn't hear from them yesterday, which would be the end of the 2 business days they stated in the email. I'm OK with someone contacting me from Microsoft to resolve the issue, but it's a simple warranty refund since they can not repair or replace the unit.
Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I've uploaded the email that Microsoft sent me regarding having someone contact me. They sent it on Tuesday, August 1, 2023, stating someone would contact me within 2 business days. I didn't hear from them yesterday, which would be the end of the 2 business days they stated in the email. I'm OK with someone contacting me from Microsoft to resolve the issue, but it's a simple warranty refund since they can not repair or replace the unit. I just want to make sure Microsoft makes good on the warranty claim so we are not revisiting this in 2 weeks.

Sincerely,

*******************
Business Response
Date: 08/09/2023
Dear *******************,
Thank you for your response. We apologize for the delay. As of 8/9/23 your case 7021941213 has been assigned to an advocate. You can expect them to reach out to you via the email provided in your BBB complaint.
We will continue to monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/18/2023
I have been in contact with a representative from Microsoft and I am waiting on them to fulfill their promise to refund the cost of the phone under warranty. When they do, I would like to add that if they do as promised, they definitely will have exceeded my expectations for resolving the issue.
Customer Answer
Date: 08/23/2023
Microsoft has resolved this matter to my satisfaction.
Initial Complaint
Date:07/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past two weeks I have been unable to get into my Microsoft Hotmail account, I have tried online, and it just goes in circles. I need to get into this account immediately, as I am trying to access some old information. The Account email is: ********************** I cannot through to anyone on their customer service line, and when I go through their webpage, enter my address, enter email that I have used (they ask for this) and some subject lines (which they also ask for) I get this ridiculous response:Microsoft Account Team <***********************************>8:08?PM (29 minutes ago)to Uncleb920 We recently received a request to recover your Microsoft account UN**[email protected]. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. ******************** takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner. We have taken the additional step of blocking your account UN**[email protected] until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.Please submit a new account verification form At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance youll have of regaining access to your account. Weve included a few tips below to help you fill out the form as completely as possible. > Submit a new form I Must be able to get into my hotmail! I have tried using a computer specialist, and he could not get in. I need an immediate response for this company.
Customer Answer
Date: 07/28/2023
Today, 7/28.23, I tried calling Microsoft at their headquarters ************. I could not get through to anyone. They just told me to go to their online help enter, which I have done repeatedly. I even had two different computer specialists attempt to go through. WE just keep going in circles, and they send me the same stupidly worded messages that I enclosed in my regular complaint. I need to hear from Microsoft, and I need for them to fix this mess. They need to have a customer service component that works, is not difficult to follow, and which does not insult the intelligence of their customers.
Once again, this is the foolish message I get every time I give them the info they ask for:
Update on your account recovery request for UN**[email protected]

Inbox
Search for all messages with label Inbox
Remove label Inbox from this conversation

Microsoft Account Team 12:35?PM (27 minutes ago)

to Uncleb920

We recently received a request to recover your Microsoft account UN**[email protected]. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account UN**[email protected] until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance youll have of regaining access to your account. Weve included a few tips below to help you fill out the form as completely as possible.
> Submit a new form
Helpful tips for filling out another form:
Answer as many questions as you can.
Use the information you provided when you created the account, or last updated it.
Submit the form from a computer you frequently use.
You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in ******, your domain would be hotmail.co.se rather than hotmail.com.

Ready?
> Submit a new form
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
*******, ** 98052
***

Account recovery request ********* is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement.

ReplyForward

Business Response
Date: 08/01/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021944100.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2023
More InformationI finally received a response from Microsoft. It was an inappropriate response, apparently automated,which repeated the same nonsense I received before. It was signed by ************,no adult signs their last name with an initial. I tried filling in their form and got the same ridiculous response as I did the previous four or five times. She said: select the option I don't have access to these. This will start the process of adding a new security contact method to the account. For security purposes it will take 30 days for the new contact method would be usable on the account. This means that you would need to wait the 30 days to use the new contact method to remove the block on the account.
That did not work, and it is unacceptable; why should I wait thirty days? Are they claiming to be incompetent?I sent her back a response saying that I would be there, and she could call. Or she could change my change my contact number to my cell number. They did not respond. I did not ask for this mess; it is 100% their fault. How would they have to go through a long.
Microsoft must change their system so that it will be usable. As I said before, I took it to two computer technicians, and they could not help. To give the excuse that they are incompetent may be truthful, but it cannot stand. To not be able to speak to a human on the phone is nothing short of an abdication of responsibility. I should never have been cut off from Hotmail, and I should not have to go through a long process every time I want to go into my bank and investment accounts. This does not guarantee security, it only costs me time and money. If Microsoft does not get its act together and fix this matter, then it will cost them time and money. I will be meeting with an attorney soon to determine legal action if they do not quit turning this over to robots and do their job.
I will be expected to be contacted by someone who will do their job and get me back into the system without delay.
***************************
************ H
************* Cell
This is the response I received from Microsoft:
CDOC Case Management <*********************************> Aug 2, 2023, 10:23?AM (23 hours ago)

to Uncleb920

Service Request 7021944100

Hello ******,
My name is ***** with Microsoft Customer Support. I would like to thank you for taking the time to contact us regarding your account recovery request.
I show that your account has been blocked due to a password being entered incorrectly to many times, unfortunately the only way to remove this block would be to verify the security contact method on file for the account. If you are unable to access the current security contact method on file for the account, then you would need to first add a new security contact method to the account before you would be able to access the account again.
To add a new security contact method to the account, you would need to sign into the account and when you are asked to verify the current security contact method select the option I don't have access to these. This will start the process of adding a new security contact method to the account. For security purposes it will take 30 days for the new contact method would be usable on the account. This means that you would need to wait the 30 days to use the new contact method to remove the block on the account.
The process of resetting your security info is designed to make sure that your account isn't being accessed by an unauthorized user and to safeguard your account information (including any credit card information associated with your account).
********************** Support cannot expedite this process.
You have the option of creating a new account at any time. However, once your existing account has been recovered, the two accounts cannot be merged (for instance, any achievements earned or gamer score points accumulated through your new account cannot be added to your old account).

I hope you understand that we value your loyalty to the Microsoft service and although I am unable to fulfill your request, I thank you for your understanding and for being a member of the Microsoft Community!
Sincerely,
***** P
Accounts & Billing Support Advocate
Customer Answer
Date: 08/08/2023
The company continues to refuse to do their job. They sent me another from letter giving me the same instructions that do not work. They then sent me this second form response, which says they are closing my support case. They do not seem to understand that this will not be over until they do their job. This is costing me time and money. If, as they claim, they are incompetent, then they should not be selling software. They have no such thing as costumer service. I can call my bank, or any other company and they could unfreeze my account immediately and restore my ability to use their services. This major corporation will not even allow one to get through and talk to a human being.
I am fed up with this incompetence excuse. This is something the whole world should know about. I would rather that they do their job and that the matter is settled without any further nonsense. But if they continue to refuse to do their job and provide customer service, then it will be time for legal action and press coverage.
***************************
Business Response
Date: 08/09/2023
Dear ******,

We have investigated your case with the agent in charge, as the agent mentioned "it takes 30 days for the new contact method would be usable on the account. " this to prevent any unauthorized actions in your account, this is by design and no team can expedite this procedure, we tahnk you for your patience, please keep working with our agent to recover your account.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 08/10/2023

Complaint: 20382360

I am rejecting this response because this is surreal. What are they talking about: "it takes 30 days for the new contact method would be usable on the account. " What does that mean? What new contact method are they talking about? Any other company can unfreeze my account in a few minutes, after a simple phone call. AS I have said before, I have had it with their claims that they are incompetent. They claim to be protecting my account, but they are only protecting it from me. Meanwhile, I am cutoff from whatever messages I have received in Hotmail, and I have to go through a drawn-out process every time I want to look at my bank and investment accounts. There is no such thing as customer service or support at ********************.
They MUST do three things: 1) Explain this garbled, stupid response 2) quit telling us how incompetent they are and fix the problem 3) establish a functioning customer service system. No more insolent messages whenever they are called; we should be able to speak with someone who can fix the problem within minutes, like every other company. No more circular non-answers.
This will NOT be over until they do their job and fix this problem. I do not know how to say this more clearly and distinctly. If I have to take legal action, go to the press, complain to federal agencies, I will. It will be far easier for them to do their job, quit insulting our intelligence with snarky answers and quit telling us how incompetent they are.

Sincerely,

***************************
Customer Answer
Date: 08/14/2023
I will bve writing a review.

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