Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft

  3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

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  Microsoft Corporation

  PO Box 14647 Tucson, AZ 85732-4647

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  Microsoft

  PO Box 20584 Lehigh Valley, PA 18002-0584

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered an advanced replacement service for faulty device after confirming with me the results of the troubleshooting steps and sent me the information about the serial number of new device and order number and said will send the tracking link. Been a month and neither I received the email with tracking information nor the device itself, contacted the support few times they either ignored us or said to contact the support again which leads to nothing. The support expierence is really frustrating, saw the ranking on BBB and it makes sense why the rating is so low for them. companies like this really should make their support more helpful or not exist at all.Ticket information: Case: ****************, serial number is **************, contact name is ***************************. I hope at least BBB will help their support to hurry up and at least do something. Thank you very much.

  Business Response

  Date: 05/01/2023

  Hi *******,

  Thank you for?contacting Microsoft Corporation via the ,Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
  ? 
  Sincerely,? 
  Microsoft Corporation? 

  
  

  Customer Answer

  Date: 05/16/2023

   Hello ******,
  
  Yes, I would like to reopen the case.
  
  Microsoft is not trying to solve the solution and just pasting the same text over and over forcing me to call their business support and can't help me via Email.
  

  
  

  Business Response

  Date: 05/18/2023

  Hi *******,

  
  Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.

  Or visit Microsft.com to get assistance. 
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 19980678
  
  I am rejecting this response because:
  I already replied to the old support email. At this point you just wasting my time because all I hear is "Contact business support via email" over and over again, no actual solution I have ever received.
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/25/2023

  Hi *******,
  
  Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
  Or visit Microsft.com to get assistance. 
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 19980678
  
  I am rejecting this response because:
  I already replied to the previous email. They won't provide any solution to me over email and just wasting our time.
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/01/2023

  Hi *******,
  
  Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation.
  Or visit Microsft.com to get assistance. 
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 19980678
  
  I am rejecting this response because:
  Already responded to the email, nothing changed neither someone has contacted me to finish the repair request.
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/08/2023

  Hi *******,
  
  Thank you for contacting Microsoft Corporation via the, Better Business Bureau regarding your Surface replacement incident. Based on the previous cases, as indicated we suggest you respond the email sent by support so they can get back to you to update the case and that way to continue with support and the pertinent investigation. Or visit Microsft.com to get assistance.
  
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an older computer and was trying to update my system from Windows 7 to Windows 11. After placing the order I tried to download the new program and an error kept popping up and would let me download it. I then tried to get a refund and their system would not allow me to do so. I have tried calling and cannot get a live person that can help me. The order number is ********** done on April 21, 2023.

  Business Response

  Date: 05/01/2023

  Dear *********************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My xbox one s controller does not calibrate when i update the software on the controller. The update software needs to be fixed. My controller has a slight drift, not much and it is always the same and equal when testing it to see if it is off centered. running the update is supposed to calibrate the controller thumbsticks and it does not do it anymore. I wonder if they are trying to force me to buy a new xbox or a new controller. the update use to work in the past. Microsoft might need to revert its software to an older version that works correctly.

  Business Response

  Date: 05/01/2023

  Hi ***********************,

  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller issues. A?senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
  ? 
  Sincerely,? 
  Microsoft Corporation? 

  
  

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer advertise with Bing/Microsoft and Bing/Microsoft no longer has my authorization to charge my card. Yet I cannot remove it from their system. I was most recently billed $13.37 nearly 8 weeks after the last transaction. After a few hours on chat I was told that this was a 'reconciliation charge' due to a 'spam bot' that impacted Bing/Microsoft. Yet consumers cannot ask for a refund when spam impacts their business, which is frequently does?After asking for documentation of the charges, I was told this would take a week to provide. Why is the documentation for what I was charged not readily available? How was I charged if it is not? Assuming the chat agent had limited outcomes, I requested a call from a superior, who after calling 5 times without being on the other line, finally actually connected the call only to tell me he has 0 information, and there is no one else I can speak to. **************** is absolutely horrible, and the business practices are questionable. I'd like my cards removed and a refund remitted for the arbitrary charges.

  Business Response

  Date: 05/01/2023

  Hi ********,

  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. A?senior member of our Bing Team will investigate this matter and contact you directly  in the next 24 hours to work toward a?resolution.
  ? 
  Sincerely,? 
  Microsoft Corporation? 

  
  

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19974656
  
  I am rejecting this response because I was told someone would reach out, a ticket was created, and closed without anyone reaching out and certainly without closure. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/05/2023

  Hi ********,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** we suggest you follow the instruction if provided or contact the person who contacted you and ask further assistance.
  Sincerely,? 
  Microsoft Corporation

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19974656
  
  I am rejecting this response because no one has contacted me and no one has provided any backup on the charge whatso ever. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/15/2023

  Hi ********,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** we suggest you follow the instructions provided or contact the person who contacted you and ask further assistance.

  Additionally, you can visit this page / link for assistance. 

  Contact Us - Microsoft Advertising

  *********************************************************************************************

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19974656
  
  I am rejecting this response because: It takes hours to get ahold of anyone. I was told backup support would be produced, it was not. Ive been asked to 'reach BACK' out to someone who never reached out in the first place.

  This is ridiculous. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2023

  Hi ********,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your BING ads and billing issues. Based on the previous service request ********** As indicated. we suggest you follow the instructions provided or contact the person who contacted you and ask further assistance.
  Additionally, you can visit this page / link for assistance. 
  Contact Us - Microsoft Advertising
  *********************************************************************************************
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked numerous times for cancellation of this account with no resolution I have paid this through my checking account for three years now trying to cancel this. As I said no resolution. The last time they stated it was cancelled but have not stopped taking the money out of my accountI would like it cancelled and return of my money for the three years at least this company does not handle there accounts properly please handle this for me since I cannot get any results This month has already been deducted out of my account

  Business Response

  Date: 05/01/2023

  Dear *******************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $15.93 every month for a Xbox live membership under the email ******************** that I was immediately locked out of as soon as I created it. The account was so new, no matter how many times I attempted to regain access by account recovery it was all denied. *** moved on from attempting to regain access. I dont think it is ethical to charge me for an account I cannot access. Every Xbox/Microsoft support representative I contact cannot help me. They all recommended I file a dispute. Ive been filing credit card disputes for a year, how long is this going to go on for? Ive changed my credit card number, but they can still auto-bill me? Isnt that amazing? According to bank representatives I need to cancel my credit card and change the bank associated with my card. How can this possibly be? Im looking to reach an amicable resolution. Please help. I have supporting documents I can provide via email. It will not load in form.

  Business Response

  Date: 05/01/2023

  Dear *****************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Microsoft,I recently purchased an Xbox Elite Controller and unfortunately, I have encountered an issue with the * button. Despite numerous attempts to fix it, the button simply does not respond. I understand that technical issues can arise from time to time, however, I am disappointed to find that there is no email address provided for customer support.Instead, I am required to spend a considerable amount of time sitting on hold waiting for a representative. As a busy individual, this is a major inconvenience for me. I would appreciate it if you could provide me with an email address where I can report this issue and request a replacement controller.I am confident that this issue can be resolved quickly and efficiently through email communication. I would be grateful if you could arrange for a replacement controller to be sent to me as soon as possible. Thank you for your attention to this matter, and I look forward to hearing from you soon.

  Business Response

  Date: 05/01/2023

  Hi ****,
  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller issues. A?senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
  ? 
  Sincerely,? 
  Microsoft Corporation? 
  

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website geekteam.com has not been showing up on Bing,com for the past several years but it shows up on all other search engines. In fact when I do a search for geek team on bing.com, the address and phone number for Geek Team in displayed along with our ***************** and Linkedin Profiles for the business but another website address called geekteam4hire.com has been associated with it instead which is very concerning. I have attached screenshots for your reference. When I do another search for the actual hostname geekteam.com, it does not come up in search results on Bing.com. It seems geekteam.com is being blocked on Bing.com. Why? Can you please kindly fix this at your earliest convenience and let us know why the website geekteam.com is now showing up on Bing.com. Thank you.

  Business Response

  Date: 05/02/2023

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 06/12/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  "Microsoft did not respond and is acting in bad faith by giving me the run around.  Microsoft sent an email form a no-reply email stating that case ******** was created and that someone would follow ** in 2 business days but they never followed up. I have wasted over 80 hours so far trying to get help from Microsoft regarding this issue. Our website geekteam.com is still being blocked from being indexed by Bing.com.  Once again I ask that someone from the Microsoft executive call me at ************ and email as well.  Thank you."

   

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/20/2023

  We apologize for the delay on our contact attempts,we have pushed your case, however we will leave you our contact information. visit  ******************************************************** call ************.

  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 07/02/2023

   
  Complaint: 19972965
  
  I am rejecting this response because: once again nobody from Microsoft has reached out to me and they did not provide a name or contact information and are insulting me by giving me a link to their useless support site and a phone number that is for product support. I have submitted several tickets with support and have gotten no  help which is why I filed this complaint in the first place.   The phone number provided is useless it is just for the regular Microsoft support line for their products not a real human being that I can talk to regarding my issue.  

  My website was wrongfully de-indexed by Microsoft which is very concerning.  It seems it was de-indexed because I have a competitors product listed on my website -- ****** that I also provide support for in addition to Outlook.  Our website was de-indexed as soon as Bing detected that we ranked high for Outlook support.  This is an unfair business practice.  I have filed multiple support tickets and have just been give the run around. I was told they have to wait 3 months since I filed a support ticket for the Bing team to review it. I don't even know what date that would be.  I feel I am just going in circles and they are doing it intentionally. They keep asking me to re-submit support tickets. I have already submitted several support tickets and have at least 100 back and forth emails and each time when I prove to them there are no issues they tell me to submit another ticket and I go through the whole process again. This is starting to become abuse.

  I have been pushed out of business by Microsoft and this is causing me financial losses.  This is malicious, hateful and with ill intent.   

  Please note, I have a 6 year old child that lives with me that I also support and this is causing us financial pain.  

   If someone from Microsoft does not reach out to me by Friday Jul 7th, I am considering filing a police report against Microsoft for theft of data and for holding my website hostage and acting in bad faith.  This is not what you would expect from a fortune 500 *************** and it is really unfortunate that Microsoft refuses to help a small woman business owner in tech and has basically pushed me out of business.

  Please have the Bing webmaster team review my website for indexing and re-index the site immediately.  Thank you.

   

  Business Response

  Date: 07/14/2023

  Dear ***************************,
  
  We understand your frustration about the current issue and want to make it right, A senior member of our Bing Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021037861.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/02/2023

  Hello,
  
  Can you please reopen this complaint?
  
  Microsoft said someone would reach out and they logged a new case number: ********** but nobody has responded. I have attached a screenshot for your reference.  
  
  Can you please ask Microsoft to email me their attorney's name and address?  Thank you.
  
  I don't want a link to an online form to fill out. I just want as I stated the name and address of their corporate attorney -- I would like to send a certified letter.  Thank you.
  

  Business Response

  Date: 08/08/2023

  Dear ****,
  
  We will reopen the case as you requested, one of our agents should contact,as per our attorneys office please call ************ and ask to be redirected to their office.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 19972965
  
  I am rejecting this response because:

  I have reopened this case at least 10 times and at no point did anyone from Microsoft  reach out to help me and nor did the anonymous person responding to the BBB complaint  provide their name or contact info which is very concerning.   We just keep going in circles with one line answers from Microsoft saying someone will reach out and to contact their product support line.  You can't reach Microsoft legal department by calling the support line or get help with a website being wrongfully delisted by Bing webmasters.  The phone number provided is not for Bing Webmaster tools or the engineering department.

  I would like to send a certified letter to Microsoft andI specifically asked who it should be address to and the mailing address it should be mailed to and I still have not gotten an answer.

  I feel Microsoft is abusing the Better Business process and they should not be allowed to do this. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/18/2023

  Dear ***************************,
  
  We understand your frustration about the current issue, we are making an investigation for your previous case, as for now we will open a new case for you to get your issue solved, we appreciate your patience and apologize for any inconvenience.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 19972965
  
  I am rejecting this response because:

  I keep getting the same responses from Microsoft.  The person respoding to the BBB on behalf of Microsoft still has not provided their name, phone number or email address that they can be reached at which is very concerning. Furthermore, no one has reached out from Microsoft to date regarding this complaint. 

  Once again I feel Microsoft is abusing the better business bureau process. Thank you.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2023

  Dear ****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Please check your inbox as our customer support agent has contacted you. If you have an email of a closed case, please feel free to reply to that email to get back in contact with our agent.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 19972965
  
  I am rejecting this response because I got a support ticket from Microsoft on August 18, ***************************************** within 2 business days and there was no contact.  I just responded to it like I did for the other one that was sent to me and I highly doubt they will respond. 

  "Weve logged a support request and will contact you.  Weve been notified that youre experiencing an issue and have logged a support request on your behalf. Your service request number is **********.  One of our senior advocates will contact you within two business days." 

  Four requests were emailed by Microsoft since since I filled this complaint back in May but nobody from Microsoft has reached out.  I have attached two screenshots for your reference.

  Again we just keep going in circles. 

  If the person at Microsoft responding to this complaint really wants to help then why don't they provide me with their name, direct email address and phone number.   Thank you.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/03/2023

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business, we have record that there has been multiple instances where you have contacted our support team and or executive escalation team member, however after a search on Bing we can find an active domain geekteam.com. We will consider the case as resolved as the Domain appears on the search engine. Please feel free to reach the Bing team for any future issues, visit ************************************************************************************************************************************************************************************************************
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 19972965
  
  I am rejecting this response because eventhough Microsoft has finally re-indexed my website they have suppressed my hard earned ranking.  My website was ranking in the number one and two spots for the keyword "Microsoft Outlook Consultant" and now it has gone to ZERO.  This is just wrong on many levels.  I deserve to be in the number one and two spot because I have been helping people on Microsoft Outlook since ************************* the Microsoft System Builder program  building custom computers and selling them to school kids going to college and I even sold to ************** for their computer lab and I am a Microsoft Partner.    My website was de-indexed from Bing right after it was ranking in the number 2 spot for the keyword  "Microsoft Outlook Consultant" as is evidenced by the graph in Bing Webamster Tools.  I can't even access Bind Webmaster Tools anymore, I just tried to login and my password was not working, I reset it and it is asking me enter the code that was sent to Microsoft Authenticator which I have never used to login to Bing Webmaster Tools and it is not giving me any other workaround option to login.  

  1) Please remove the authenticator login that is coming up when I try to login into Bing Webmaster Tools using *************************** .

  2) Please remove the blockage on the Keyword "Microsoft Outlook Consultant".  Just because I also help people with ****** products does not mean it is okay for you to block my website from ranking high for the Keyword "Microsoft Outlook Consultant".  People who use Microsoft Outlook are not interested in ****** Workspace, just like people that use Windows are not interested in Macs or Chrome.  It is just a small percentage of people that use ****** compared to Microsoft.  I help people with both and it is mostly non-profits that I help with ****** Workpsace because it is free but the majority of my clients are on Outlook and Microsoft 365 and I am an expert at Outlook, I have even solved problems for companies that Microsoft tech support has not been able to.

  Thank you for re-indexing the geekteam.com website on Bing.com but please kindly fix the two requests I have made above. Thank you.

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/09/2023

  Please tell Microsoft that Bing.com has indexed our web page on Microsoft Outlook and it is showing up.  Thank you so much for your collaboration and for fixing it.  :-).  It is greatly appreciated it.

  I am still unable to login to Webmaster Tools but I will work on it and let you know in a couple of days if it is working or not.  Thank you.

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought game chips for gop3 poker game for ****** and did not recieve what i purchased i want what i bought or my money back

  Business Response

  Date: 04/26/2023

  Dear ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution. 

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10 - I purchased a new Minecraft game after microsoft/minecraft lost my old game and did not get back to me when I put in a help ticket.April 16 - I managed to recover my old Minecraft account and requested a refund for the one that I bought. April 17 - refund request was rejected by Microsoft. Their refund policy for game bought clearly stated 14 days. I was only 6 days in. I asked for clarification.April 18 - Microsoft gave me the same email (twice now) and still refuse to refund me. I replied back stating that I have read the refund policy and I am still within that 14 days. Did not hear back till April 21.April 21 - Same email template, word for word. 3 times. Tomorrow April 23rd would be the 14th day. I am absolutely helpless. Please help.

  Business Response

  Date: 04/26/2023

  Dear ***********************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution. 

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 04/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  However, they still has not given me any options for refund. Please keep this case open.

  Sincerely,
  
  ***********************