Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Corporation

  PO Box 12279 Tucson, AZ 85732-2279

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago I purchased a Windows Pro retail license, which is digitally linked to my ******************** account. I have recently upgraded my computer hardware and am trying to transfer the digital license to the new hardware (deactivate license on old hardware; reactivate license on new hardware). However, Windows does not activate on the new hardware, despite logging in with the same Microsoft account that the previous hardware was activated on and following all prompts during troubleshooting. That has been frustrating, but the greatest frustration has been the inaccessibility of customer support. I have been unable to access the supposedly available live chat. When I give my phone number for a callback, the message tells me to press 1 to connect with a representative, but the first two callbacks when I pressed 1, it did not register my presses and eventually ended the call. The third callback did connect; the representative reinstalled Windows and told me to call back **************** if it didn't resolve the issue. It didn't resolve the issue, and when I tried to submit another support request I was told that I had submitted too many requests in 24 hours (even though the first two didn't connect). It has been several days of frustration. I paid for a retail license of Windows Pro and I would like to use it. I have attempted to resolve the issue in good faith through the provided support options, and these have not resolved the problem.I am requesting that Microsoft provide adequate support to transfer my license or provide me with a new Pro retail license ($200 in ***********************.

  Customer Answer

  Date: 08/07/2025

  Hello, 
  
  I would like to withdraw complaint 23691282.  After much effort on my end, Microsoft was able to resolve my complaint.  Despite my frustration with their service, my issue is resolved and I no longer require restitution.
  
  Please feel free to follow up if any additional information is needed, and thank you.
  
  Best,
  *******

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xbox has permanently banned my son. Gamer tag name foxtrot5549 There is no reason given. He was with me most the day when it happened So i know he was not even on the xbox account more then a hour playing a game that doesn't even allow you to talk to others. He was in a party with a ***** and they both were afk because his ***** left then me and him left the room about 2 hrs later we are watching TV and I get email that his account was suspended so we go check and it's permanently suspended.This account used to be mine in which i gave to him while monitoring him. He and his little brother just spent 50 bucks on dlcs for trailmakers, he just bought a new game on it and I just paid the gamepass. We have spent years and who knows how much money on that account not to mention multiple xboxs and he was waiting on the new one to come out. If the account is going to be permanently banned without reason at least refund what has been spent in the recent months the kids have worked hard to buy stuff for xbox just to be banned without a reason nor being on there. We either need the reason and proof of the ban, refund or simple, reinstate the account.

  Business Response

  Date: 08/07/2025

  Dear ******* *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This needs to be investigated as the number I called was an actual Microsoft number as I researched. Hiring bad actors are you????A PSYCHOLOGICAL RAPE!I started the call -I am the one that initiated the call to Microsoft at this number- ************ For a laptop ******** when I made the call to what I assumed was Microsoft the man on the other end whose name was ******* ****** AKA Told me my computer was compromised my laptop my phone my tablet all compromised. in a blink of an eye he puts me through the ** ***** ***** a man answers on the other end whose name is ****** ***** AKA ****** *****. ****** tells me he's from the ******************* and said that I have to remove my money because the scammers have your bank information And that I should empty my *** and any money there should go into a protected safety locker at the State United States Treasury. He told me to purchase gift cards from *******, ***** gift card at ***, target and ********** which I did. At this point another character gets involved whose name is **** ***** AKA saying he's an officer for the ************************, he said he works with ****** ***** and that he's going to help me protect my money. They then introduced another bad character whose name was **** ****** AKA , He told me he was A government criminal attorney, and he was going to represent me. Using threats proceeded to empty my bank account M y ***** and foolishly gave them all my money thinking I was protecting it from scammers when they were the scammers. In the blink of an eye before I knew it I lost all my money. I could not talk for two and a half weeks because they threatened me told me to stay home, that I could possibly get arrested and that my social Security number is compromised. Then another imposter called *********************** from "THE HILL" sent me, via email, a false FTC incident report with my name and photo ID, the charges against me, the date and address where scam took place supposedly.

  Business Response

  Date: 08/07/2025

  Dear **** **********,
  
  Thank you for reaching out and sharing the details of your experience. I want to begin by expressing how deeply sorry we are that youve been subjected to such a distressing and harmful scam. Your courage in reporting this is commendable, and we are here to support you.
  
  Based on your account, it appears that individuals falsely claiming to represent Microsoft and other government agencies engaged in a sophisticated impersonation scam. Please know that Microsoft does not initiate unsolicited support calls, request gift card purchases, or ask customers to transfer funds to government safety lockers. These are clear indicators of fraud.
  
  To help us take action and assist law enforcement, we ask that you report this incident directly to Microsoft using the secure form below:
  ************************************************************
  
  Additionally, we strongly recommend the following steps:
  
  Contact your bank and financial institutions immediately to report the fraud and secure your accounts.
  
  Report the incident to the ************************ (***) and your local law enforcement agency.
  
  Run a full security scan on your laptop, phone, and tablet to remove any unauthorized access tools.
  
  Avoid further contact with any of the individuals or email addresses mentioned in your report.
  
  We understand the emotional toll this has taken and want to assure you that your report will be treated with the utmost seriousness. 
  
  Warm regards,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July yhe 27th,28th,29,30th and 31st Microsoft lock me out of the very important email that I had for a decade with no reason why other than they said somebody tried to hack my account so they locked me out of it not the people trying to do it now they're threatening to lock me out of another email which that email is connected to 8 years worth of personal videos and pictures and also $10,000 worth of digital video games I don't know why they're threatening now to close a second email but if they close the second one I lose $10,000 in video games and 8 years worth of pictures and videos and I've been calling for days no one will answer me or give me an explanation other than threatening emails

  Business Response

  Date: 08/18/2025

  Dear *****,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery concerns.
  We understand how distressing it must be to lose access to an account you've used for over a decade, especially when it contains personal content and digital purchases. We also recognize your concern about the second account and the messages you've received.
  Please note that when suspicious activity is detected,accounts may be temporarily locked to protect your data. We apologize for any confusion this may have caused.
  To regain access to your account, you will need to submit the account recovery form at **********************************. This is the only method available to recover access.
  We recommend submitting the form again and including any new or additional information that may help validate ownership. You may submit the form up to two times per day.
  Once submitted, please reply to this message with the contact email address you used in the form so we can track your request.
  Thank you again for your patience and for being a valued Microsoft customer.
  Sincerely,
  ********************

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My microsoft account "******" got hacked and password changed. When im trying to log in with my account ********************** it automatically tries to log in with ******************************** and now it got changed into ******************************* I have a plenty of proof that the account belongs to me. I have screenshots of emails.

  Business Response

  Date: 08/07/2025

  Dear ****** Tennosaar,

  Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.

  Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23690340
  
  I am rejecting this response because: I've sent plenty of screenshots that the hacker changed everything from my email to his email. How this is not enough? Where can i send video to prove? 
  
  Sincerely,
  
  ****** Tennosaar

  Business Response

  Date: 08/18/2025

  Dear ****** Tennosaar,

  Thank you for your follow-up regarding your account recovery concerns.

  We understand how distressing it can be to lose access to your account, especially when you believe it has been compromised. Please know that we take these situations seriously and appreciate the effort youve made to provide supporting materials.

  However, we must clarify that the account recovery form is the only method available to verify ownership and regain access. The system is designed to evaluate the information entered directly into the form, and unfortunately, we are unable to accept or review external materials such as screenshots or videos. These cannot be used to modify or influence the outcome of the recovery process.

  We encourage you to resubmit the form with any additional information that may not have been included previously. You may do so up to two times per day at the following link: **********************************.

  We sincerely regret any frustration this may cause and thank you for your understanding.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23690340
  
  I am rejecting this response because: Account recovery doesn't work. Every time i try to do that it says that the information i submitted is not sufficient. I've tried every single information i can think of and still nothing... This is soo frustrating that the hacker gets away with it. Im so sad! I just got good cars in forza and i have clips in medal (clipping app) of my accounts name. And i have more information (videos) which i can't add here. If you give me email i can send it to or maybe i can share my screen with call in real time. Please help me. 
  Sincerely,
  
  ****** Tennosaar

• Initial Complaint

  Date:08/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a permanent ban from the xbkx network I've had this account for 8+ years. The reasons they give for the ban isn't something I've done. The reason they give for possibility of ban is nothing I've ever done. I dont think my account was properly investigated during the appeal and that this ban was not right. Email for the account was ************************* and the username for xbox was Statitical. I've spent so much money on this account and they can't even give me an exact reason which I feel like because I didn't do anything wrong.

  Business Response

  Date: 08/08/2025

  Dear ***** ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your complaint we notice this matter only can be resolved for the Xbox enforcement team due that I proceed to contact them and they provide us the following information: 
  
  After a thorough review, we have determined that this account was banned due to the use of an unauthorized third-party tool. This tool was utilized to spoof game titles, displaying illicit content instead of the actual game being played. As a result, the user's actions directly violated our community guidelines and terms of service.
  It is important to note that the third-party tool in question explicitly warns users about the potential consequences, including account suspension. Given this clear violation and the understanding that users were made aware of the risks, we have decided to uphold the suspension.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23690081
  
  I am rejecting this response because:
  I didn't use a third party tool to spoof game titles. If you look through my account and games played non of them are fake and I played each one. Please look into my account further as I dont spoof game times nor do I even know how that's even possible. 
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via Microsoft Shopping Edge Browser after activating three current cashback offers for buying a Cricut Machine (cost of $ ****** including tax) which I did via their browser to receive the stated activated orders totaling $122.76. I have only been awarded one of the three cashback offers at the total of $14.76. I submitted an initial request for the other 2 missing offers and the response I received was that only one could be honored and it was the first one I activated which totaling $14.76. I ask for where this limitation was stated so I would have been informed before making my purchase and why would the system allow me to activate 3 offers if they were not going to be honored. Nothing was provided to support the response Microsoft stated. I asked for a fair resolution and an escalation of my issue. The customer service person stopped responding. Since then I have submitted a request asking for a resolution just to be told the new issue be closed as I have an open issue that is being worked followed by no further communication. I have lost count on the number of issues I have submitted restating my situation and asking for a fair resolution.I am seeking a fair resolution to the fact despite what I read at the time of cashback offers and made my purchase in good faith I have only received $14.76 vs the total of the three activated offers totaling $122.76. I am happy to take a reasonable resolution and get this closed.

  Business Response

  Date: 08/07/2025

  Dear ********* *******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23689578
  
  I am rejecting this response because although Microsoft has responded I continue to wait a resolution with no idea if or when this will be resolved.  I have provided all requested supporting information again almost like is no record of the many previous request and repeated information I have provided. I remain cautiously optimistic that this will be the time my issue will be resolved but as this remains unresolved since March I would expect more urgency to get this to a fair and timely resolution.  I will continue to wait and hope a response and resolution comes soon.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 08/25/2025

  Dear ********* *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your cashback experience.
  Weve reviewed your case and identified that the issue was related to a system bug that caused multiple cashback offers to appear active simultaneously. This bug was resolved on March 18, 2025.
  At the time of your purchase, the 4% cashback offer was the first to be activated and was successfully applied to your order of $369.09.We understand that other offerssuch as the $21 storewide cashback from Bing Adswere also visible, which understandably may have caused confusion.While our system typically honors the last activated offer, older offers may remain visible and are not automatically deactivated, which can lead to incorrect expectations.
  To help make things right and honor the expectation set by the last visible offer, we will be issuing a $21 goodwill cashback to your account. This is a one-time exception and does not affect the affiliate cashback already awarded.
  We appreciate your patience and thank you for bringing this to our attention.

  Thank you,

  Microsoft Corporation

  Customer Answer

  Date: 08/31/2025

   
  Complaint: 23689578
  
  I am rejecting this response because although I appreciate bugs occur, as Microsoft stated the bug that showed me three activated offers would mean the only information I had was that all 3 offers would be awarded.  And Microsoft after months of me asking for a fair resolution has recently awarded just 1, the lowest offer, of the missing 2 activated offers without any direct response as to why the 3rd offer of $87 would not also be awarded despite the unresolved bug in their system that showed me three valid activated offers.  Also their current response is inconsistent and confusing i.e. they stated  4% cashback offer was the first to be activated and was successfully applied to your order and While our system typically honors the last activated offer, older offers remain visible and are not automatically deactivated, which can lead to incorrect expectations. so what is correct the first to be activated is applied or the last?

  I stated more than once to Microsoft that the $87 cashback offer weighed the most in my decision to purchase the Cricut online via the activated Microsoft cashback offers.  So I have asked for a final response as to why Microsoft will only honor one of the remaining missing  activated offers despite confirming there was an unresolved bug that represented to me there were 3 valid cashback offers that would be awarded.   And the fact that it has taken 5 months of me persistently pursuing a resolution and it was not until i reported this to the BBB that I got the answer about the bug and to be awarded one of the missing activated cashback offers.

  I sincerely hope they would honor what was activated offers and if not they should fully explain why the third activated offer will not be honored particularly given how long I have asked for a fair resolution of this.

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being billed for XBOX ultimate . the only way to cancel to subscription is via the xbox , we dont have the xbox. We have tired chat with Microsoft but its AI. they do not an option to talk to a person or an 800 number to call. We have canbcled the card and someone how we are still being charged when we get the new card. We need them to stop billing us and cant figure out how to get this to stop if we can find a human to talk to

  Business Response

  Date: 08/07/2025

  Dear **** ****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025, I renewed my Microsoft 365 Personal subscription at $99/year. Shortly afterward, Microsoft discontinued Skypes recording feature and transitioned users to Microsoft Teams. I discovered that the recording function is only available on Microsoft Teams Business plans not Personal plans.The Microsoft 365 Business Basic plan, which does include this feature, costs only $72/year. Had I known this, I would have chosen the business plan instead of renewing Personal.When I contacted Microsoft support (multiple times), I was informed that the two plans are treated as separate entities and that no credit or transition option is available. One representative even attempted to convert my plan without verifying whether I would lose my remaining subscription which I later confirmed would have resulted in losing the money I already paid.Despite being a long-term customer who has not used the full features of the Personal plan, Microsoft refuses to credit or apply my payment toward the more appropriate Business plan.This feels misleading, especially given the transition from Skype to Teams and the disparity in pricing. Im simply asking to apply my $99 payment toward a Microsoft 365 Business plan, or at minimum, to receive a pro-rated refund for unused months.

  Business Response

  Date: 08/07/2025

  Dear ***** Tar,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. 
  
  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/07/2025

   Complaint: 23686770

  I received Microsofts statement regarding my BBB complaint. However, the response is a generic acknowledgment that does not address the specific issues raised, outline any corrective action, or provide a timeline for resolution.
  

  At this time, Microsoft has not provided:
  (1) A direct point of contact with name and contact information.
  (2) A clear explanation of what steps will be taken to resolve my grievance.
  (3) A definitive timeline for completion.

  Without these details, there is no evidence of meaningful action, and I have no assurance that the matter will be resolved. I request that the BBB keep this complaint open and continue monitoring until Microsoft provides a specific, written plan and follows through with documented progress toward resolution.
  

  Until the above conditions are met, I am rejecting Microsofts response.

  
  Regards,
  
  ***** Tar

  Business Response

  Date: 08/15/2025

  Dear ***** Tar,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Microsoft 365 Personal subscription.
  
  After reviewing your complaint and the recent service request, we can confirm that our Tier 3 support team has been actively assisting you with this matter. According to our records, an agent contacted you on August 11, 2025, with a resolution. As part of that resolution, the Tier 3 agent processed a refund for your order and canceled the subscription to prevent any further charges. This was necessary because the option you were seeking is only available through a business subscription.
  
  If these steps didn't resolve your issue, we recommend re-engaging with that email sent to continue the support interaction.
  
  Given that the issue has been addressed and no further action is required at this time, we will proceed with closing this complaint.
  
  We truly appreciate your patience and thank you for giving us the opportunity to resolve your concerns.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Tar

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, My Microsoft account ******************** was hacked, and the attacker changed all security settings to lock me out. Despite providing clear evidence of ownership (including past login details and original account information), ******************** support (Case ID: *********** refused to restore access and instead permanently suspended the account. This decision leaves the hackers changes intact while punishing me, the rightful owner.

  Business Response

  Date: 08/06/2025

  Dear ******* *********, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

  Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation