Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

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  Microsoft Store

  578 The Shops At Mission Viejo Mission Viejo, CA 92691-6512

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  Microsoft

  4643 S Ulster St Ste 700 Denver, CO 80237-2865

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Microsoft customer support about an issue I was having with switching my default account associated with the device I was using. During this contact a Microsoft support agent by the name of ****** ***** attempted installing a third party program to my computer via quick access (the microsoft employee had equal control over my computer as me). When she went to the website to install the program I took my mouse and went back to the chat and indicated I was uncomfortable (I said "Woah." "What's that"). The Microsoft agent then opened notepad on my PC and typed "We will be using a third party program to assist with the uninstall" (uninstall was relevant to the issue). Thats when alarm bells started ringing in my head. I attempted to copy and paste what she had said in the notepad document into the microsoft support chat to get a record of it, when she noticed what I was trying to do she began attempting to wrestle control of my computer from me. It was clear she was doing something she shouldn't. We began both issuing commands to gain control of the computer, I didn't remember how to cancel her access to control of my PC (I was panicking). In the process of attempting to regain control of my computer she deleted my copy paste history, stopped me from trying to snip the page via snipping tools, and honestly I don't even know what else. As soon as I remembered how to cut her access to my computer she ended the chat. In order for me to get a log of the chat I have to reconnect with support, which I am scared to do. The program she tried installing was called revo. 30 seconds after the support chat ended I received a call from an official Microsoft support number **********. I answered there was no response after I said hello, after 10 seconds I hung up. Whoever this person is they have a lot of my personal information and called my personal cell. I don't know what other information they have. I contacted Microsoft ethics no response. I don't know what to do.

  Business Response

  Date: 08/08/2025

  Dear ******* *****,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your suspended Xbox account. After reviewing your complaint, we found that only the Xbox enforcement team can assist with lifting the suspension or providing additional details. They have shared the following information with us: 
  
  Thank you for reaching out to learn more about this accounts suspension.
  
  This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
  
  Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
  Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  Interfering with or manipulating the network traffic of your devices or the devices of others
  
  Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
  
  Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/19/2025

  I missed the window to respond, I missed the message entirely. But I read through, this isn't about Xbox. This about a Microsoft account and the actions of Microsoft's contracted out support team and my concerns for my privacy and potentially ID. This got miscategorized. I thought Microsoft emailed me regarding the complaint I submitted via the BBB but it turns out I might be talking to the same support team that they contract out. I feel like my complaint is not being taken seriously. Someone from the Microsoft support team, from what I can only assume is located half way across the world was attempting to install third party programs onto my computer and fought for control of my PC when I attempted to submit the information in the support chat as proof. I talked to another individual from the Microsoft support team that out right stated that he believes the support agent was  trying to hide the proof of what she was doing. I missed the message because I thought I was emailed because of this complaint but the Microsoft individual that emailed me is giving me the run around. I am concerned my privacy is at stake and no one is taking my complaint serious. Please at least talk to me about this.

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th, 2025, at approximately 8:38 AM EST, my Xbox account, active for over nine years, was permanently suspended for allegedly violating Community Standards. However, I had not used my Xbox console or any Microsoft services in the days leading up to this action, as I was on vacation in ******* without access to my device. I only became aware of the suspension upon returning home and powering on my console around 1:00 PM EST. Given the timing, I strongly suspect that my account may have been compromised and accessed by someone else during my absence. I promptly submitted an appeal through the official Xbox enforcement website but received no clear or substantial response. Attempts to speak with a live representative were unsuccessful, as the automated system continuously blocked direct contact. This account represents nearly a decade of digital purchases, gaming history, achievements, and includes an active Game Pass Ultimate subscription. Aside from one minor enforcement incident in the past, my record has been clean. Im requesting a thorough investigation into this matter, as I firmly believe the suspension was issued in error or due to unauthorized activity beyond my control.

  Business Response

  Date: 08/11/2025

  Dear ******** **********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

• Initial Complaint

  Date:08/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft blocked my personal email (hotmail) account 8 days. The account was linked to my old home phone which was disconnected about one year ago. I used the online verification form to request unblocking the account as instructed. An email was sent to my work email account saying that there was insufficient information and instructed me to submit another one. I submitted another form with more information but heard no answers since then. I contacted Microsoft **************** but it directed me back to using the same online verification form. There is no way to talk to an agent or representative. Everything is in a circle on Microsoft Help Page -- I was directed back to the beginning after multiple links. I did filled out and submitted the same verification form many more times but Microsoft did not respond at all. I use my personal email account a lot for communication. My daily life is severely affected by Microsoft's poor customer service.

  Business Response

  Date: 08/07/2025

  Dear ******* ***, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

  Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Please make sure to use exactly this link. 

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23693819
  
  I am rejecting this response because:

  It has not solved my problem. Microsoft states that the only way to recover my account is to fill the online form, but I have done that numerous times before I contacted BBB. I tried again after receiving your response and Microsoft is still not responding, they don't even acknowledge my effort anymore.

  I would like to post the following questions to Microsoft:

  1. When the Security Question is "What is your mother/father/brother/sister's birthday?", the answer can be given in many different ways. I can certainly remember my loved one's birthday, but I don't necessarily remember exactly how I entered it when I created my account. Does the automated check system compare my answer with my original entry using STRING COMPARISON? Or does it actually parse out my answer and make a DATE COMPARISON? If it is the former, it is really bad programming on Microsoft's part. I hope Microsoft's software engineers in charge of this take note of this. With string comparison, "01/01/1901", and "January 1st, 1901", and "January 1, 1901", and "the First of January, 1901", and "01/01/01" (pre-Y2K) do not match, but they all are the same date..
  
  2. The online form that I am required to fill out asks for the state and zip code when I created my account. Honestly I don't remember all the details because my account was created more than 25 years ago. I could narrow the zip code down to about three different zip codes, and tried all three of them to no avail. However, in at least one of the response emails that Microsoft sent me, they seem to say "Either the place where the account was first created, or last updated". Is this true? If "where my account was last updated" would also be acceptable, why does it still not work when I tried it?

  3. The recovery form also asked for email contacts I recently SENT emails to, and subject lines of those emails. But again in at least one of their response emails, they told me to collect information from my contacts what emails they recently sent me. Are both acceptable? Again I tried both ways and am still out of luck.

  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tainted Grail: The Fall of Avalon$44.99Purchased May 26, 2025.I have put 60+ hours into the game, and have experienced a known bug that prevents me (and many others) from continuing to progress in the game, specifically preventing progress to act 3. It was suggested that I start over, but thats unacceptable. Ive put so many hours into this game and I just want a refund, I dont want start all the way over, game has been totally spoiled for me due to a very known bug, and I shouldnt have to start over to begin with. I have no interest in playing the game further and have requested a refund, but since the refund window has passed, I have no recourse, but to contactthe BBB, and then request a charge back from my credit card company if this fails. I just want my money back for a game that Im not able to finish. Absolutely unacceptable. If you look at my purchase history, I am not a frequent requester of refunds, theres no reason for this.

  Business Response

  Date: 08/07/2025

  Dear ******* ******, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request for Tainted Grail: The Fall of Avalon. After reviewing your complaint and recent service request we see that your refund was denied in July as it fell outside of the refund request timeframe.  We have reviewed your complaint and stand by the decision. You shared that you have 60 hours into the game and we can see that you have earned multiple achievements, which makes you ineligible for a refund. 

  We recommend you reach out to the game developer for feedback, troubleshooting and guidance: *********************************

  Sincerely, 

  Microsoft Corporation

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2011, when I was 14 years old, Microsoft permanently banned my Xbox Live account for alleged "marketplace theft," setting the ban to December 31, 9999.Key facts:- My parents were divorced; each household had an Xbox 360. I moved between houses weekly and needed to install previously purchased downloadable content (DLC map packs, add-ons, etc.) on each console to keep playing.- Once DLC was purchased, the Xbox Marketplace would not allow customers to buy the content againonly the "Redownload" option appeared, making redownload the only way to get content on a second console. This makes it clear that Microsoft allowed customers to redownload their digitally purchased content as desired.- Microsoft's automated review system did not account for legitimate multi-console use; these valid redownloads triggered its fraud filter, and I consequently fell victim to the widely reported September 2011 "marketplace theft" ban wave.- Microsoft provided no meaningful appeal path; every request gave only an automated denial with no human review.- As a result of the ban, I lost hundreds of dollars in digital content and years of achievements, despite no wrongdoing.Why I'm filing now (extenuating circumstances):- Due to my young age when this transpired, I did not know to pursue formal complaint channels. The ban punished a minor who was following Microsoft's own marketplace rules while under a split-custody arrangement. The loss still affects me and undermines confidence in Microsoft's consumer safeguards.Desired resolution:- A prompt human review of my bantaking into account ********************'s redownload-only system, my seemingly overlooked split-custody edge case, and young age.- A full restoration of my ****************************'s automated policies should protect honest customersespecially childrennot penalize them for using the platform exactly as designed. I respectfully request that Microsoft correct this long-standing error and restore my account.

  Business Response

  Date: 08/08/2025

  Dear ***** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspended account. After reviewing your complaint we proceed to contact the Xbox enforcement team due only them have the authority to revoke bans and they provide us the following resolution: 
  
  After review of the customer's message and account history, we have decided to lift the permanent suspension placed on the account of iiii ***** iiii. 
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I know that something like this complaint may not seem significant to most; however, it truly means the world to me. I am exceptionally thankful that the Better Business Bureau was able to assist in my case. I felt powerless to resolve this situation on my own and have carried the weight of it for nearly 14 years. Thank you for giving consumers like me a voice.
  

  Very best,
  
  Brody

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Xbox account was permanently banned on July 30, 2025. I was asleep when it happened. The enforcement page provides no clear reason, and my appeal was denied without any explanation or evidence. I have spent thousands of dollars on this account and use it to stay connected with friends. I simply want someone to review the situation and reconsider the ban

  Business Response

  Date: 08/08/2025

  Dear ***** ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently requesting support regarding a serious issue with my Minecraft account on PlayStation 5 (PSN). I purchased ********* and attempted to use it online, only to discover that an unauthorized Microsoft account was already linked to my PSN.I never gave permission for this account to be linked, and I do not have access to it. Minecrafts system only allows one-time linking, with no option to unlink or fix mistakes. This means I am locked out of all Minecraft online features I paid for including multiplayer access, Realms, and cross-platform play.I have contacted both Mojang and Microsoft support multiple times and have received no help or human assistance. I was redirected to an AI assistant that provides no real solutions and does not escalate my case. Microsoft refers me back to Mojang, and Mojang refuses to resolve it I am being bounced in circles with no resolution or accountability.This is a serious failure of digital account management and customer service. I own Minecraft on PS5 and I have the legal right to access and control what accounts are linked to my platform. Being permanently locked out of content I paid for, because of an unauthorized link, is unacceptable.I am requesting that Microsoft and/or Mojang:Manually force unlink the Microsoft account currently connected to my PSN.Allow me to link my own Microsoft account to access the features I paid for.Provide access to a human representative who can resolve this case.If this is not resolved promptly, I will be escalating the matter further, including filing complaints with the ***, ****, and publicizing the issue to make other consumers aware of how poorly this account system functions.

  Business Response

  Date: 08/11/2025

  Dear ****** *******, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding  your Minecraft account. Minecraft team will reach out to you to work toward a resolution. 

  In the meantime, is it possible there is another MSA (Microsoft Account) that you should be trying to log in with? A player has to actively agree to link their MSA with their Playstation account.

  We look forward to the Minecraft team reaching out to you and resolving this issue. 

  Sincerely, 

  Microsoft Corporation

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account on ********************** for over a decade. My account was used to purchase online items from a different location from my residence. I caught wind of it and deleted the payment options before it was used further. All payments went through sadly and I just have to accept that I didnt have my account secure enough. Ive now been trying to add payment options onto my account but cannot. ******************** has placed a block for all payment options. Ive contacted Microsoft Support multiple times now and they refuse to unblock the payment option on my account. They say a specialized team takes care of it but there is no way to contact them directly. I want my payment options on my account unblocked. I am the sole owner of this account. I have fixed any security issue with my account. Ive been in good standing for over a decade with this account. I want full access to my account with all payment options reinstated.

  Business Response

  Date: 08/08/2025

  Dear **** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Microsoft Family Safety Organizer for my child's account, which was recently suspended indefinitely without warning or any notification to me. As a parent, I expected to be able to at least have a conversation with someone at Xbox Support or the Enforcement team to understand what happened and how to move forward. My child attempted to appeal the suspension without my involvement, which shows how difficult it is to navigate this process as a minor without parental guidance. Better communication with parents would help prevent situations like this.The appeal was denied without any clear explanation. It gives the impression that no one is actually reviewing the details of the situation or making any effort to involve or inform parents.Instead, the entire process feels automated and closed off, with no direct support or opportunity to discuss the issue with a live representative. This is especially disappointing given that the account belongs to a minor. It leaves parents completely out of the loop, and the experience has been really confusing and frustrating.

  Business Response

  Date: 08/08/2025

  Dear ******* ****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your son's Xbox suspension. After reviewing your complaint we notice this matter only can be resolve for our Xbox enforcement team, due that we proceed and contact them and they provide us the following information: 
  
  After investigating, we have confirmed the validity of the suspension, and also that the customer was educated on the reasoning for the suspension in their appeal case.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23691671
  

  I am rejecting this response because: I appreciate Microsofts reply, but I strongly disagree with their statement that my child was educated on the reasoning for the suspension. Neither my child nor I were provided with any meaningful explanation. The only message we received was the generic: This account violated the Community Standards and was subjected to enforcement action with no further details about what occurred, when, or in what context.
  

  My child is 13 years old. As the Microsoft Family Safety Organizer and legal guardian for this accounts owner, I was never contacted, emailed, or notified about the suspension prior to or during the appeal process. At no point did anyone speak to me directly, despite the account belonging to a minor.
  

  Even in responding to this BBB complaint, Microsoft has not shown any effort to verify my identity or confirm my role as the parent and Family Safety Organizer. If they received my contact information from the BBB, they made no attempt to use it to reach out to me. If they did not receive it, they still never asked for it leaving me unconvinced that their BBB reply is based on a review of my actual case rather than a generic, copy-and-paste response.
  

  The appeal was seemingly denied automatically without any evidence that it was reviewed in depth. There has been no transparency, no opportunity to discuss the matter with a live representative, and no process for a parent to be involved all of which are critical when dealing with a minors account.
  

  I have invested thousands of dollars into Microsoft products, services, and digital content across both accounts. The lack of communication, the absence of due process, and the complete exclusion of the parent from this process remain unacceptable.
  

  If Microsoft cannot provide evidence that my specific case was reviewed, I request that the BBB hold this complaint open until they do so.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased an Xbox series X serial number ************ its just out of warranty and the system will not allow me to sign in. There is no support for this, the system has been wiped now 10 times, Support wanted 300 us dollars to look at the device. My account has not been banned, this is a common issue and my 500 console is now a paper weight. I am demanding a replacement device, there is 0 damage done to my unit and all of this started a few months ago after 1 system update. I have spent weeks reading through forums, hundreds are having this same issue and there appears to be little to no support from Microsoft on this and again I am demanding a replacement system that works.

  Business Response

  Date: 08/08/2025

  Dear ***** ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation