Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Microsoft to review my Xbox account ban again, provide a clear explanation of what policy was violated, and if possible, reverse the permanent suspension. I am willing to correct any mistakes or misunderstandings. I did not intentionally break any rules. Unban me Microsoft!!!! And my son was on the account at the time

  Business Response

  Date: 08/11/2025

  Dear ****** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

  I am writing in response to my case regarding the permanent suspension of my Xbox account. I appreciate that this has been escalated to Microsofts accounts team, but I want to provide further clarification.
  
  My account was permanently banned for manipulation of Xbox services. However, I have not used unauthorized software, modified achievements, or interfered with Xbox services in any way. I was never given clear proof or details of what I supposedly did wrong, only a generic message.
  
  This is extremely frustrating because I have invested years and significant money into this account. It feels unfair to issue a permanent ban without transparency or proper evidence.
  
  Desired Settlement:
  I am requesting that Microsoft:
  
  1. Re-review my case carefully with a senior enforcement agent.
  
  
  2. Provide a clear explanation and evidence of the alleged violation.
  
  
  3. If no concrete evidence exists, reinstate my account immediately.
  
  
  
  I am willing to cooperate fully and correct any mistakes if there was a misunderstanding. I only ask for fairness and transparency in this process.
  
  Thank you for your time and assistance,
  ****** Sweed 

  Business Response

  Date: 09/04/2025

  Dear ****** *****,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your grievance.

  Following a thorough review of your complaint and service request **********, we confirm that a final resolution has already been provided. We stand by this resolution, which aligns with our policies and procedures.

  For your convenience, the resolution details will also be shared through this channel, please take into consideration that no further appeals will be reviewed regarding this account, and this is the final resolution our Xbox team provided: 

  This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
  
      Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized
  
      Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  
      Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  
      Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  
      Interfering with or manipulating the network traffic of your devices or the devices of others
  
  Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
  
  This enforcement has been reviewed and determined to be accurate, as such the suspension will be upheld.

  Sincerely,

  Microsoft Corporation

   

   

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently been locked out of two of my microsoft email accounts. I've done everything I could to regain. to no avail. The hacker changed my password and my phone number. Even though I was texted by microsoft security and txt them back no it wasn't me changing the phone number. Microsoft ignored their own security protocols and gave access to my accounts to a hacker. Who then used them to gain banking , legal and medical information contained in my accounts. I was unable to get the accounts locked to all, because of microsofts incompetent security and customer service. I need this problem immediately because of the sensitive material contained in my accounts.

  Business Response

  Date: 08/11/2025

  Dear ******* ******,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day, please submit separate forms for each account you want to recover. Please try to submit information not previously provided.
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Microsoft ******* account has been temporarily restricted for almost a month now. Everytime I submit a support ticket requesting to know why this happened or when the restriction will be lifted, MS ******* support answers that somehow (unspecific) I did something to violate their terms of service even though I haven't done anything wrong based on what is written in their Terms of service. MS ******* also keeps replying in the same email responses that if I do follow the Terms of service, the temporary restriction will be lifted. I have continued to follow their Terms of Service, yet my account still remains temporarily restricted which is preventing me from redeeming any MS ******* Points.

  Business Response

  Date: 08/11/2025

  Dear ****** **,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

  Customer Answer

  Date: 08/26/2025

  Hello, 
  
  I am requesting that case ******** be reopened. ( Microsoft)
  
  Microsoft finally responded 8/25/2025 stating that their automated system is continuing to restrict my Microsoft Rewards Account because it detected automated or suspicious activity on my account but gave no detail on what activity was automated or suspicious.
  
  I have been following their guidelines extremely carefully for the almost 2 months since my rewards account has been restricted and I'm still restricted even though according to them if I follow their guidelines the restriction would be automatically lifted. Obviously their restriction has not been lifted and they continue to give the same response that I am doing something wrong even though I am following their guidelines carefully and have never automated any of my searches or activity.
  
  They continue to not be specific in terms of what I am doing wrong nor are they specific on how I can continue to earn points in a way that will unrestrict my account. They even gave me a link that has absolutely nothing to do with my problem. *****************************************************
  
  Microsoft Support has up to this point has not been helpful or informative at all, I am following their rules and their system still won't unrestrict me and they refuse to or are unable to tell me why.
  
  Thanks

  Business Response

  Date: 09/04/2025

  Dear ****** **,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account restriction.
  We understand how frustrating it can be to receive limited information about an account restriction, especially when youve been actively following the guidelines provided. Our records show that a support agent communicated with you on August 26, 2025, and explained that the restriction is tied to a system safeguard designed to detect automated or suspicious activity.
  To clarify, this restriction is not manually applied and cannot be manually lifted. It is part of an automated system that evaluates account behavior over time. The only way to lift the restriction is by continuing to earn points through regular, organic use of Microsoft Rewards, as outlined in our support article *****************************************************
  We understand your concern that the article may not directly address your specific situation. However, it provides the general framework for how the system evaluates activity. Unfortunately, we are unable to provide detailed insight into the exact triggers or thresholds used by the automated system, as this information is proprietary and designed to protect the integrity of the program.
  If you believe there has been an error or if you have new information to share, we encourage you to reply to your existing support case or start a new one through our support portal so the team can re-evaluate your account.
  We appreciate your patience and your continued participation in Microsoft Rewards.
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft has decided to put some kind of hold on my account for making searches on Bing. They do not want to give me more points, claiming I'm making fake searches to earn points.I am using Bing as instructed, and am not trying to "game" their system. The rules are byzantine and speaking from past experience, trying to reach Microsoft Support has been extremely difficult.I use Bing Search to complement ******, and I'm clearly being punished.

  Business Response

  Date: 08/18/2025

  Dear **** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account.
  We understand your concern about the hold placed on your account and your ability to earn points through Bing searches. We recognize that youve been using Bing as part of your regular search activity and that this situation has caused frustration.
  Please note that Microsoft Rewards accounts may be temporarily restricted if unusual activity is detected, including patterns that may appear automated or inconsistent with typical usage. These measures are in place to ensure fairness and compliance with the programs terms.
  The customer will need to earn points in accordance with the guidance laid out in the ******************************************************************************************************************************************************** guide.
  Weve shared your feedback with the appropriate team for review. While we cannot guarantee changes to your account status, we encourage you to continue using Bing in accordance with the program guidelines.
  Thank you again for your patience and for being a valued Microsoft customer.

  Sincerely,

  ********************

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a annual Microsoft personal subscription on October 13, 2024 but have no access to the service. I have been reaching out to Microsoft Corporation subscription support to resolve this issue but to no avail. I sent a email today informing me that I didn't have an account with them. Therefore they didn't resolve it nor did they send me a refund.

  Business Response

  Date: 08/11/2025

  Dear ******** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft 365 subscription. After reviewing your complaint we notice your subscription is active for now due the auto renewal is off that is mean when your subscription ends on October 2025 you will not received any charge at least you selected manually. 
  
  Regarding your refund request, we are unable to process a refund as Microsofts policy requires refund requests to be submitted within 90 days of purchase. After this period, we are unable to issue a refund. You can find more details on this policy at the link below.
   ************************************************************************************************************************
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23697984
  
  I am rejecting this response because:

  I have been reaching out to Microsoft 5 days after my auto renewal subscription until now and always waited for a response and when didn't get help, I'll then reach out to their support again, this process I have been reporting and repeating over the months.

  If Microsoft had solve my subscription issue in a timely manner it wouldn't have taken this long nor would I have to report this. Microsoft failed in providing me the service I paid for, I need my money back because I'm sick of their run around.

  
  Sincerely,

  
  ******** ******

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for Refund Microsoft 365 Subscription (Due to Invasive Updates and System Disruption)Im writing to request a full refund for my recently renewed Microsoft 365 subscription, charged on May 1, 2025, under the account associated with my email.Since renewing, Ive experienced serious and ongoing disruptions caused by forced system changes tied to Microsoft 365 including: Cloud-based behaviors overriding local file saving Forced OneDrive integration that I did not authorize Inability to open Word without being connected to the internet Sudden and persistent Copilot interference Whats most concerning is that these changes appear to have been deployed through Windows Update without explicit consent, via a recent feature update (Windows 11 24H2) and cumulative update (*********). I attempted to uninstall this update multiple times due to its impact on Microsoft 365s usability, only to discover that Microsoft has now removed the user's ability to uninstall the update.These changes have rendered the Microsoft 365 suite unusable for my needs. Ive since had to uninstall all Microsoft products and transition to an offline alternative at considerable cost to my time and productivity.I have not been able to use any Microsoft 365 services since renewal, and under the circumstances, I believe a full refund is both reasonable and warranted.

  Business Response

  Date: 08/11/2025

  Dear ******* ****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau. We appreciate you taking the time to share your experience with Microsoft 365 and understand how disruptive unexpected changes can be.
  
  After reviewing your request, we understand that you are seeking a refund for your Microsoft 365 subscription renewal charged on May 1, 2025. Unfortunately, based on Microsofts refund policy, we are unable to issue refunds for purchases made more than 90 days ago. You can find this policy outlined in our ************************************************************************************************************************.
  
  We recognize your concerns regarding recent updates, including the Windows 11 24H2 feature update and cumulative update *********, which introduced changes such as cloud-based file saving defaults, OneDrive integration, and Copilot features. These updates are designed to enhance productivity and user experience, but we understand they may not align with every users preferences.
  
  To better support your needs, wed like to offer an alternative. If you prefer a version of Microsoft 365 without AI features, you may consider switching to Microsoft 365 Personal or Family Classic. This plan excludes Copilot and offers a more traditional experience.
  
  To switch to the Classic plan:
  
  Sign in at ***************************************************.
  Locate your Microsoft 365 subscription and select Manage.
  Choose Cancel subscription.
  Under Switch to a subscription that's better for you, select Microsoft 365 Family/Personal Classic.
  Follow the instructions to complete the switch. Your subscription will renew to Classic once the current term ends.
  
  We hope this option helps you continue using Microsoft 365 in a way that suits your workflow. Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23697379
  
  I reject Microsofts dismissal of my complaint on the grounds that it is past 90 days. It was 94 days, as a matter of record, but that is beside the point - the product never worked.

  Their argument is both factually and legally flawed because the harm in question is ongoing, active, and directly caused by Microsofts continuing actions after my purchase.
  1. This is not a single, dated incident.
  The forced integration of OneDrive and Co-Pilot into my Microsoft ************************************************************************************************************ consent to. These changes continue to be applied without my permission.
  2. The product I purchased has been materially altered.
  Functions I paid for such as the ability to save Word documents directly to my desktop have been removed. My ability to uninstall or disable these unwanted features has been taken away. My workflow and productivity have been disrupted in ways that cause ongoing harm.
  3. The harm is continuing and cumulative.
  Every time Microsoft pushes another forced update, my original product is further degraded. Under basic consumer protection principles, each instance of unauthorized change constitutes a new occurrence, meaning the 90-day argument does not apply.
  4. This is a breach of reasonable consumer expectations.
  I purchased Microsoft 365 based on its features at the time.Microsofts unilateral removal of those features after the fact is equivalent to selling one product and then replacing it with another without consent or refund.
  5. My requested resolution remains clear.
  I seek either:
  Restoration of the products original functionality as purchased (including the ability to save files locally and disable/uninstall OneDrive and Co-Pilot), or a full refund for the unused portion of my subscription, given the material change in product terms.

  In short, the 90-day limitation is irrelevant to this matter because the misconduct and harm are current, repetitive, and preventable. Microsoft can remedy this at any time by restoring what was purchased or offering a refund.
  
  Sincerely,
  ******* ****

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that my son's Xbox account had been suspended for 2 days. Upon review of the limited information give by Microsoft, it appears he was suspended because the automated system Microsoft uses perceived his account to be breaking the Community Standards. However, in the Details section it only says "***". This in no way violates the Community Standards as it is a common expression of disbelief in the online gaming community and was not directed at any person.The real problem is the lack of accountability Microsoft is displaying by not allowing for a case review because the suspension length is to short. Adding to this, Microsoft shows an 8 strike enforcement history and has record this as 1. How can you proceed to keep a record for something that is generated automatically by a flawed system but doesn't allow for human review?

  Business Response

  Date: 08/11/2025

  Dear **** *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the recent suspension of your son's Xbox account. We understand how concerning it can be to receive an enforcement notice, especially when the reason appears unclear.

  After reviewing the details, the suspension was issued due to a message containing the term WTF. While this phrase is commonly used to express disbelief in gaming communities, Xboxs enforcement system evaluates all content against the Community Standards to ensure a safe and respectful environment for all players. In certain contexts, even informal expressions may be flagged if they are deemed disruptive or inappropriate.

  We recognize your concern about the lack of manual review for short suspensions. Please note that suspensions of two days or less are not eligible for appeal, as outlined in our enforcement policies. However, the enforcement system does record each incident as a strike, which helps us monitor patterns of behavior and maintain community integrity.

  For more information about our enforcement policies and how to maintain a positive experience on Xbox Live, we encourage you to visit the following resources:
  **********************************************************************
  **********************************************************************************************************

  We appreciate your feedback and are continuously working to improve transparency and fairness in our enforcement processes. If you have further questions or concerns, please dont hesitate to reach out.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint against Microsoft Corporation regarding a critical issue with our Azure account (Subscription ID: ************************************* that has not been resolved despite repeated efforts to work with their customer support team.Our company, ******************* (owner of *********), has been experiencing severe operational and financial difficulties due to the inability to access media data stored in our Azure infrastructure. We were in the process of migrating our data to Azure and deploying *** services. However, our account was unexpectedly closed, without a direct communication, leaving us with no access to vital data.We initiated three separate support requests, submitted multiple rounds of identification, billing verification, and information about the intended platform use. Despite this, we have only received templated responses that fail to address the specifics of our issue.Specifically, the core issues we are facing include: - Failure to ************ Access: The data stored in the "mediavivait" storage account is critical to our business operations. Our local storage has been wiped, and we are relying solely on Azure to recover this data. Holding this data hostage is unacceptable. - Lack of Meaningful Support: Despite our ongoing attempts to engage with Microsoft Support, we continue to receive generic, templated responses that do not address the specifics of our issue or provide a solution. - Business and Financial Impact: This unresolved issue has caused significant operational and financial hardship for our company. We are unable to proceed with business-critical tasks, and the situation has affected our ability to serve our clients.Desired Resolution: 1. Pause the system-scheduled deletion of data on August 22, 2025. 2. Immediate Restoration of Access to the data (even read-only) stored in the "mediavivait" storage account.Kind Regards,The team at *******************

  Business Response

  Date: 08/11/2025

  Dear ***** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Business Accounts Team to investigate this matter and work with you directly toward a resolution. You will be contacted shortly. 

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/16/2025

   
  Complaint: 23696339
  
  I am rejecting this response because: The response from the business' representative (****** *.) appears to be a generic, templated reply which we already have received that did not address the specifics of our complaint or provide any meaningful path to a resolution. Furthermore, throughout our communications with Microsoft weve received two conflicting responses: one stating that "account information cannot be verified" and another stating that "payment method cannot be verified". We have already provided all the required documentation for verification, including identification, billing information, and a detailed description of intended platform use. Despite our full cooperation and multiple submissions, we continue to receive templated replies without any actionable next steps or a clear path forward.

  To recap, our objective is clear: we need a resolution that allows us to regain access to the data in our Azure storage, either by reinstating the original account; by helping us migrate the data to a new one or just providing a link to those data blob storage containers.

  Furthermore, Id like to emphasize the urgency of this matter: our data is scheduled for deletion next week, and without access to the storage account, we risk losing critical business assets. This is not just a disruption but a significant threat to the ongoing operations of our company.

  We are committed to working collaboratively toward a resolution, but at this stage, we're prepared to take legal action as well. We need clear and direct communication on how Microsoft plans to resolve this matter or an actionable resolution plan as soon as possible.

  Please let me know how we should proceed and if there are any further actions I need to take.

  Thank you for your assistance, and I look forward to your response.
  

   

  Sincerely,

  ***** *****

  Business Response

  Date: 08/26/2025

  Dear ***** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

  Please be advised that the support ticket regarding your business account remains open. We encourage you to continue working closely with our assigned agent to ensure a smooth resolution process and if any clarification is needed, please ask our business team about it. 

  Additionally, its important to note that any resolution provided by our support team is aligned with Microsofts terms of use and policies and therefore cannot be bypassed.

  Thank you for your continued cooperation.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three years ago, I received a permanent ban on my Microsoft account with no explanation. I continuously reach out to get an explanation on why I have received a permanent ban, as I did not use that account and I feel like I am being accused of doing something that I did not do. However, Microsoft does not respond to my inquiries or requests. There is money frozen in my account that I cannot retrieve, and I prepaid for multiple years of the service, which I have now lost.

  Business Response

  Date: 08/11/2025

  Dear ****** *********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is ********** .
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Microsoft Rewards account, and have since April of 2024. I earn points daily for things like internet searches, quizzes, puzzles, etc. I cashed in my points for a $40 Amazon card on 10/2024. Since then, I have been dedicated to get all the points allowed per day. This takes dedication to get as many points as I have. Now, 9 months later, I am trying to cash in my points for a $80 ********** card, and it says my account is temporarily restricted with no explanation. I want my account ************************* so I can cash in my hard earned points. There is absolutely no reason for my account to be restricted, I follow all the rules and have never had an issue before.

  Business Response

  Date: 08/11/2025

  Dear **** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account.
  
  We want to inform you that the Microsoft Rewards support team has determined that the restriction on your account might be related to unusual activity detected on your account. Please note that this activity is reported automatically by the system whenever it recognizes some unwanted activity on the account.
  
  If the system detects that the account activities are not being conducted in good faith or appear to be automated, it may flag your account for unusual activity, which might affect your ability to redeem rewards. Please be assured that these account restrictions are temporary and can be lifted if the system observes consistent, good behavior over time.
  
  Since this is not a manually enforced action but an automatic system response, we are unable to take further actions to remove any restrictions on the account at this time. However, we strongly recommend following the provided guide to improve your account standing and have these restrictions lifted: **************************************************************************************************************************************************
  
  With this information provided, we will go ahead and close this case simply as a matter of housekeeping. Thank you for your understanding and patience while we tried to resolve this issue, and thank you for being a member of the Microsoft Community!
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23695635
  
  I am rejecting this response because: I do not accept the fact this is an automatic thing. Someone at Microsoft can lift the temporary pause. I will never use Microsoft Rewards again.
  
  Sincerely,
  
  **** *****