Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/2025 my Xbox Services account (Gamertag: ***************, Email: ************************** which I have had for 9 years and into which I have invested a significant amount of money was permanently suspended. On 8/4/2025 I submitted an appeal through the official Xbox Enforcement site, which was denied with no reason given and no communication with me. I was then informed that no further communication or review of the case would be allowed. As a result I have lost access to a large number of games and digital purchases I paid for, with no refund or path to recovery. Multiple Xbox support representatives have stated there is no way to appeal further or speak with anyone on the Enforcement team. I believe I have been wrongfully banned and unfairly locked out of my account and purchases without transparency or due process.Requested Resolution: A higher-level manual review of my Enforcement case, communication of the specific reason for my ban, and restoration of access to my account and/or purchased content if the ban is found to be wrongful.

  Business Response

  Date: 08/14/2025

  Dear ***** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your complaint we notice this matter only can be fix for the Xbox enforcement team as only them have the authority to revoke Xbox bans and they provide us the following information: 
  
  This account was suspended for inappropriate solicitation or spamming activity on Xbox Live. This can include, but is not limited to:
  
  Offering to violate the Community Standards for somebody else in exchange for money (for example, giving someone an Xbox
  gift card in exchange for a modified Gamerscore)
  Programmatically submitted LFG posts attempting to recruit other players to off-platform clubs or services
  Promoting a business or engaging in other commercial activity on Xbox
  Advertising websites that violate the Microsoft Services Agreement, including offering unauthorized content
  Repeatedly asking for entrance into a unauthorized modified game or game type
  Sending other players excessive invites or multiple messages that are unwanted or are malicious in nature
  Directing your friends to websites that offer unauthorized modifications (modding) or that encourage violating the
  Community Standards
  Buying, selling, or helping others to buy or sell cheats, modified (modded) content, or access to modded game types
  Trading or helping others to trade in-game services (such as boosting) for redemption codes, money, or stored value (for
  example, trading in-game kills for currency)
  Selling services or status (such as a position on your friends list or game time)
  Buying, selling, or otherwise transferring ownership of an account or Gamertag
  Solicitation and spamming activity compromises the safety and fairness of Xbox Live. To protect our members from the harm, such as
  cheating and account theft, we take solicitation and spam violations very seriously.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page
  (**********************************************************************************************************), the Microsoft Services Agreement
  (**************************************************************), and Community Standards for Xbox (*****************************************
  US/legal/community-standards).
  
  Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may
  lead to additional action, including permanent account suspensions or device bans.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple 365 subscription services. When one expired, they cut off my hotmail on the grounds my "cloud storage is full. Because no storage is available, files are limited to read-only and Outlook is unable to send or receive emails." Microsoft is demanding payment to restart service - basically blackmailing me. because of my other subscription, I should have one terabyte of storage. Even if I had no subscription, Microsoft says I have 15 GB of storage, yet I'm only using 5-6GB. All attempts to contact by email and phone went unreturned or unavailable.

  Business Response

  Date: 08/11/2025

  Dear ******* ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
  
  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  The matter has been resolved.  Thank you. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been unable to sign into my personal Microsoft email account for over a week. It asks me to verify my email by sending a code to my phone but I never receive any code. The email recovery form does not work either since Microsoft keeps determining that the information I provided isn't sufficient to prove my ownership even though I gave them all the information they're asking for and they block my account. I've been unable to reach any human customer support at ******************** to help me recover my email account which I really need access to. It's been very frustrating that nothing is working and Microsoft support does very little to help me. The email address I cannot access is *********************

  Business Response

  Date: 08/12/2025

  Dear ******* *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unjust Permanent Ban on Xbox Account Request for Resolution To Whom It May Concern,I am writing to file a formal complaint regarding the permanent ban imposed on my Xbox account without any valid justification or prior warning.I have been a loyal Xbox user for over six years and have invested more than $8,000 in games, subscriptions, and digital content tied to this account. At no point did I violate the Xbox Community Standards or Terms of Service.Despite submitting an appeal through the official Xbox channels, I have not received any clear explanation or resolution. The ban has resulted in significant financial loss and emotional distress, as all my purchased content is now inaccessible.I respectfully request that Microsoft review my case thoroughly and provide a fair resolution to this issue.Account Details:Gamertag: StoneLeader5217 Email associated with the account: ************************** Date of ban: August 5, 2025 Thank you for your time and assistance. I hope for a prompt and fair resolution.Sincerely,******* ***** ******* Phone: ************

  Business Response

  Date: 08/13/2025

  Hello,
  
  Thank you for reaching out to learn more about this accounts suspension.
  
  This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
  
  Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
  Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  Interfering with or manipulating the network traffic of your devices or the devices of others
  
  Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
  
  Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.
  
  Sincerely, 
  
  Microsoft Corporation

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im writing to request a manual review of a recent permanent suspension placed on my Xbox account. This account has been active since the Xbox 360 era, and it represents years of digital purchases, achievements, and personal history. I was shocked to find it permanently suspended without warning or a clear reason provided.Ive always played responsibly and mostly focus on single-player games. Recently, I had only been playing offline games when I discovered the suspension. I submitted an appeal, but it was denied without a proper explanation and the enforcement page does not clarify why the suspension was applied.I believe this may be a mistake or an overreaction by automated enforcement. The only recent action I can think of is uploading a short gameplay clip from Batman Arkham Knight that didnt include voice, chat, or any inappropriate content. If this triggered the ban, I respectfully ask that it be reviewed again by a real person.This account is more than just a gamertag its over 15 years of history, purchases, and progress. I am committed to following Microsofts community standards and terms of service, and I would never knowingly violate them.Please reconsider this action or at least provide a clear explanation. Im happy to cooperate however needed.Sincerely,***** ******* Gamertag: CHEVYMUDRUN

  Business Response

  Date: 08/11/2025

  Dear ***** *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Microsoft Xbox gift cards specifically to be able to buy digital movies from the Microsoft Store. That is the only thing I ever purchased with them. There is nothing else that I could/would use them for. I would periodically add these gift cards to my Microsoft account. My ******************** account balance is $105.92 USD. As of 7/18/25, Microsoft stopped selling digital movies and TV shows therefore my money is tied up in my Microsoft account and I am unable to use it for what I intended to use it for. Microsoft changed the terms and conditions of the use of their gift cards to be able to purchase movies and with no notice to anyone. When I learned of this issue on 7/18/25, I immediately called them about it. I spoke with **** at Microsoft who was unaware of this major change. He then said they hadnt decided what they were going to do about this since many others were in the same position. He said he had no idea when they would decide anything or how theyd inform us. I requested to speak to someone who could resolve this issue. I called them again on 7/18/25 and spoke with ****** in the accounts and billing **** who was rude and who refused to let me speak to a supervisor or manager. Her response was that they couldnt help with this matter and that it was up to the retailers who sold me the Microsoft Xbox gift cards to resolve it. I called all of those retailers and they all said that it is up to Microsoft to handle it since those gift cards are redeemed into my Microsoft account and they are unable to be used to purchase movies since Microsoft decided to suddenly stop selling movies. The digital movies and mainly $4.99 movies are what I would purchase from them and that is clearly seen in my purchase history. If they had a final sale on digital movies and had given us a warning I could have purchased between ***** movies with my remaining balance. I am requesting a refund of $105.92 via check, ****** or Venmo since I can no longer buy movies from them.

  Business Response

  Date: 08/11/2025

  Dear ****** *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the recent changes to the Microsoft Store.

  We understand that you purchased Xbox gift cards with the intention of using them to buy digital movies and TV shows. As of July 18, 2025, Microsoft has discontinued the sale of digital video content through the Microsoft Store. We recognize that this change may impact how you planned to use your account balance.

  While we regret any inconvenience this may cause, please note that Microsoft gift cards are non-refundable once redeemed and are non-transferable to other accounts. However, your remaining balance of $105.92 USD is still valid and can be used toward a wide range of other digital products and services, including games, apps, subscriptions, and devices available through the Microsoft Store.

  Additionally, Microsofts Terms and Conditions explicitly state that the company may add, discontinue, remove, or suspend the availability of products and services at any time, and such changes do not entitle users to refunds unless otherwise required by law. You can review the full terms here:

  ************************************************************************************************************************************************************

  We appreciate your understanding and encourage you to explore the many other offerings available. 

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23700721
  
  I am rejecting this response because:

  I purchased the gift cards to specifically purchase digital movies and digital movies only. There are no other products and services that I am interested in purchasing. Had I known ahead of time about the digital movie store closure I could have purchased between ***** digital movies and used up the balance in my account. It is unfair and despicable that you are holding my money hostage. It is wrong that I am unable to transfer my account balance to another gift card that I could give to someone and wrong that I am unable to transfer it to another account. It is sickening that a multi billion dollar company is unwilling to work out a solution for this situation since I know I am not the only one in this situation. This shows me and the others who are affected how little you care about your customers. ***** would never do this to their customers and that is why I and many others will never ever do business with your company and will continue to spend our money with *****. I will continue to discuss this matter with other organizations such as the ************************, The *** as well as others who are willing to assist in resolving this matter since your company is clearly unwilling to do so. Your company wasted my time on the phone with this and this here has also been a waste of time. Your company will continue to lose mine and many others business and will hopefully go under because of these shady business practices that dont have the customer in mind. Its pretty sad when a company doesnt try at all to resolve a situation and especially over such a small amount. I can see why your company is not a BBB accredited company. I will continue my pursuit in getting this matter resolved not just for me, but for many others who your company has impacted by your shady business practices that have totally screwed us all over. 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Microsoft to review my Xbox account ban again, provide a clear explanation of what policy was violated, and if possible, reverse the permanent suspension. I am willing to correct any mistakes or misunderstandings. I did not intentionally break any rules. Unban me Microsoft!!!! And my son was on the account at the time

  Business Response

  Date: 08/11/2025

  Dear ****** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

  I am writing in response to my case regarding the permanent suspension of my Xbox account. I appreciate that this has been escalated to Microsofts accounts team, but I want to provide further clarification.
  
  My account was permanently banned for manipulation of Xbox services. However, I have not used unauthorized software, modified achievements, or interfered with Xbox services in any way. I was never given clear proof or details of what I supposedly did wrong, only a generic message.
  
  This is extremely frustrating because I have invested years and significant money into this account. It feels unfair to issue a permanent ban without transparency or proper evidence.
  
  Desired Settlement:
  I am requesting that Microsoft:
  
  1. Re-review my case carefully with a senior enforcement agent.
  
  
  2. Provide a clear explanation and evidence of the alleged violation.
  
  
  3. If no concrete evidence exists, reinstate my account immediately.
  
  
  
  I am willing to cooperate fully and correct any mistakes if there was a misunderstanding. I only ask for fairness and transparency in this process.
  
  Thank you for your time and assistance,
  ****** Sweed 

  Business Response

  Date: 09/04/2025

  Dear ****** *****,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your grievance.

  Following a thorough review of your complaint and service request **********, we confirm that a final resolution has already been provided. We stand by this resolution, which aligns with our policies and procedures.

  For your convenience, the resolution details will also be shared through this channel, please take into consideration that no further appeals will be reviewed regarding this account, and this is the final resolution our Xbox team provided: 

  This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
  
      Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized
  
      Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  
      Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  
      Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  
      Interfering with or manipulating the network traffic of your devices or the devices of others
  
  Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
  
  This enforcement has been reviewed and determined to be accurate, as such the suspension will be upheld.

  Sincerely,

  Microsoft Corporation

   

   

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently been locked out of two of my microsoft email accounts. I've done everything I could to regain. to no avail. The hacker changed my password and my phone number. Even though I was texted by microsoft security and txt them back no it wasn't me changing the phone number. Microsoft ignored their own security protocols and gave access to my accounts to a hacker. Who then used them to gain banking , legal and medical information contained in my accounts. I was unable to get the accounts locked to all, because of microsofts incompetent security and customer service. I need this problem immediately because of the sensitive material contained in my accounts.

  Business Response

  Date: 08/11/2025

  Dear ******* ******,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day, please submit separate forms for each account you want to recover. Please try to submit information not previously provided.
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Microsoft ******* account has been temporarily restricted for almost a month now. Everytime I submit a support ticket requesting to know why this happened or when the restriction will be lifted, MS ******* support answers that somehow (unspecific) I did something to violate their terms of service even though I haven't done anything wrong based on what is written in their Terms of service. MS ******* also keeps replying in the same email responses that if I do follow the Terms of service, the temporary restriction will be lifted. I have continued to follow their Terms of Service, yet my account still remains temporarily restricted which is preventing me from redeeming any MS ******* Points.

  Business Response

  Date: 08/11/2025

  Dear ****** **,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

  Customer Answer

  Date: 08/26/2025

  Hello, 
  
  I am requesting that case ******** be reopened. ( Microsoft)
  
  Microsoft finally responded 8/25/2025 stating that their automated system is continuing to restrict my Microsoft Rewards Account because it detected automated or suspicious activity on my account but gave no detail on what activity was automated or suspicious.
  
  I have been following their guidelines extremely carefully for the almost 2 months since my rewards account has been restricted and I'm still restricted even though according to them if I follow their guidelines the restriction would be automatically lifted. Obviously their restriction has not been lifted and they continue to give the same response that I am doing something wrong even though I am following their guidelines carefully and have never automated any of my searches or activity.
  
  They continue to not be specific in terms of what I am doing wrong nor are they specific on how I can continue to earn points in a way that will unrestrict my account. They even gave me a link that has absolutely nothing to do with my problem. *****************************************************
  
  Microsoft Support has up to this point has not been helpful or informative at all, I am following their rules and their system still won't unrestrict me and they refuse to or are unable to tell me why.
  
  Thanks

  Business Response

  Date: 09/04/2025

  Dear ****** **,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account restriction.
  We understand how frustrating it can be to receive limited information about an account restriction, especially when youve been actively following the guidelines provided. Our records show that a support agent communicated with you on August 26, 2025, and explained that the restriction is tied to a system safeguard designed to detect automated or suspicious activity.
  To clarify, this restriction is not manually applied and cannot be manually lifted. It is part of an automated system that evaluates account behavior over time. The only way to lift the restriction is by continuing to earn points through regular, organic use of Microsoft Rewards, as outlined in our support article *****************************************************
  We understand your concern that the article may not directly address your specific situation. However, it provides the general framework for how the system evaluates activity. Unfortunately, we are unable to provide detailed insight into the exact triggers or thresholds used by the automated system, as this information is proprietary and designed to protect the integrity of the program.
  If you believe there has been an error or if you have new information to share, we encourage you to reply to your existing support case or start a new one through our support portal so the team can re-evaluate your account.
  We appreciate your patience and your continued participation in Microsoft Rewards.
  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft has decided to put some kind of hold on my account for making searches on Bing. They do not want to give me more points, claiming I'm making fake searches to earn points.I am using Bing as instructed, and am not trying to "game" their system. The rules are byzantine and speaking from past experience, trying to reach Microsoft Support has been extremely difficult.I use Bing Search to complement ******, and I'm clearly being punished.

  Business Response

  Date: 08/18/2025

  Dear **** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account.
  We understand your concern about the hold placed on your account and your ability to earn points through Bing searches. We recognize that youve been using Bing as part of your regular search activity and that this situation has caused frustration.
  Please note that Microsoft Rewards accounts may be temporarily restricted if unusual activity is detected, including patterns that may appear automated or inconsistent with typical usage. These measures are in place to ensure fairness and compliance with the programs terms.
  The customer will need to earn points in accordance with the guidance laid out in the ******************************************************************************************************************************************************** guide.
  Weve shared your feedback with the appropriate team for review. While we cannot guarantee changes to your account status, we encourage you to continue using Bing in accordance with the program guidelines.
  Thank you again for your patience and for being a valued Microsoft customer.

  Sincerely,

  ********************