Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my Microsoft and Xbox account for many years, I have had an Xbox 360 and Xbox One, but after years of owning my Series X I have been banned for absolutely no reason whatsoever but yet Xbox enforcement says that I had used either hardware or software to cheat in video games, which is ridiculous considering I have an Xbox Series X, which for me is nearly impossible to hack fromy knowledge.y account has been clean for years and now I have get a ban for apparently cheating, it's ridiculous that I had spent so much money and time on my Xbox account only to be taken away by a false ban under my account.
Business Response
Date: 08/07/2025
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox device banned.

After reviewing the account *************************** we found that there is no suspension on this account. For further assistance regarding Xbox suspensions, please reach out to the Xbox enforcement team, as only they have the authority to revoke such suspensions.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/07/2025

Complaint: 23685093

I am rejecting this response because: the email that you mentioned is actually not the email that is associated with the ban. The actual email for the account is ************************ That is the email associated with the ban, I would want this resolved as soon as possible please.

Sincerely,

******* ******
Business Response
Date: 08/15/2025
Dear ******* ******,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Xbox suspension. After reviewing your complaint, we found that only the Xbox enforcement team can address this issue. We have contacted them on your behalf, and they provided us with the following information:

Thank you for reaching out to learn more about this accounts suspension.
?
This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
?
Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
Interfering with or manipulating the network traffic of your devices or the devices of others
?
Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
?
For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
?
Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/15/2025

Complaint: 23685093

I am rejecting this response because: It looks like I still haven't been giving an exact reason. This poor excuse of a company that just bans for no reason and has the worst support, because literally I have no other way of getting in contact about my account, and so you guys just finally decide to just move forward with it. It's sad that the response I get is the same half a** response I had received when my appeal got denied. Again I want some type of proof to show that I was manipulating the Xbox services in some way. I'm very disappointed and dissatisfied with the company now if I receive the same copy response then I keep rejecting the response and will keep pursuing complaints.

Sincerely,

******* ******
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey there my account was perm banned from using Xbox services I did nothing wrong at all, i haven't been suspended in years and only have 2 strikes from Xbox, this is so wrong I have spent at least 15k to 30k on my account and now I have nothing hundreds of games gone and thousands of hours gone. please help me get my account back this is insane.
Business Response
Date: 08/07/2025
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension.
We understand how important your account is, especially given the time and investment youve made. Weve reviewed your concern and would like to clarify that enforcement actions, including permanent bans, are handled by our Xbox Safety Enforcement team. These decisions are based on violations of the Microsoft Services Agreement and are not reversible through standard support channels.
If you believe the enforcement action was made in error, you may submit a case review request through the Xbox Enforcement site:
**********************************************
Please note:
You must be signed in with the affected account to submit a case review.
If the option is unavailable, it means the enforcement action is not eligible for review.
If youre unable to access your account due to the ban and need help recovering purchases or reviewing billing history, please reply with:
Your Microsoft account email
Your ********************** gamertag
Well be happy to look into any billing-related concerns separately.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/07/2025

Complaint: 23684970

I am rejecting this response because: i messed up the appeal i was worried in the moment and didnt get to explain the situation i was spammed reported by someones hacking tool im not a hacker ive never hacked is there anyway i can explain this to the enforcement team please

Sincerely,

***** *********
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/28/2025, my son received an email from Xbox informing him that his account was permanently suspended. My issue with this is, Xbox gives you 8 strikes before permanently suspending account. Please note that my son has zero strikes, therefore his account should not be banned. Please assist us in reinstating his account. I will await your assistance before reaching out to an attorney for legal advice, as my son has spent well over $15,000 since having his account since 2016. At this point, it seems that Xbox is illegally banning accounts without providing proof of a proper cause. To my sons knowledge, he has not violated any of Xbox rules and this is why he appealed there decision, for which they instantly denied it. His gamer tag is ****.
Business Response
Date: 08/06/2025
Dear ****** *******,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the recent suspension of your son's Xbox account (Gamertag: WPSW). We understand how concerning this situation must be,especially given the time and investment your son has made since 2016.
Wed like to clarify that while Xbox does utilize a strike-based enforcement system for many types of violations, not all enforcement actions follow the 8-strike progression. Certain serious violations of the ******************************************************************************* result in immediate permanent suspension, even if the account has no prior history of enforcement.
If your son believes the enforcement action was made in error, we strongly recommend submitting a case review through the official ***********************************************. Please note that only eligible enforcement actions will appear for review.
Additionally, please be aware that any resolution provided by the Xbox Enforcement Team is considered final. Once a decision has been reviewed and upheld, no further appeals can be made through support channels.
We appreciate your understanding and are here to assist with any questions you may have about the appeal process.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:07/31/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft hosts the email program "Outlook". On the Windows Outlook app, advertisements from third parties are displayed in a deceptive manner to make them look as though they were an email sent purposefully to the recipient. Upon clicking said "email", the program automatically opens the user's internet browser and directs them to the advertiser's website.
Business Response
Date: 08/07/2025
Dear ****** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/07/2025

Complaint: 23683983

I am rejecting this response because:
It is simply creating a new complaint but under the Microsoft customer service department. If I accept this response, I am forced to close my BBB complaint and I will not close that complaint until my initial complaint is addressed with actionable changes to advertising practices.

Sincerely,

****** *****
Business Response
Date: 08/18/2025
Dear ****** *****,
Thank you again for contacting Microsoft Corporation via the Better Business Bureau. We understand your concern about being asked to close your BBB complaint before your initial issue is fully addressed. Please rest assured that we are committed to providing a complete and transparent response.
Regarding your concern about advertising practices: wed like to clarify that the presence of ads in certain Microsoft services is tied to the subscription level. To remove ads from services like ***********,customers must upgrade to a ************************ subscription, which includes an ad-free experience.
We understand this may not have been clearly communicated, and we appreciate your feedback. Weve shared this internally to help improve how we present subscription benefits and advertising disclosures.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/18/2025

Complaint: 23683983

I am rejecting this response because:
Microsoft did exactly what I said they would and why I rejected their initial proposal to resolve the complaint. They opened up an internal support ticket anyway, gave a stock response like above, and closed the ticket without giving me any chance to respond. This is unacceptable. My issue is not that Outlook has ads. My issue is that the ads are presented in such a way that they look identical to emails that have been sent directly to the consumer. The consumer then goes to open what they think is an email directly sent to them, but are actually clicking a link that opens a browser to the advertisers website automatically and without prompting the user. This is unethical and false advertising. If this practice is not rectified by specifically altering HOW advertisements are displayed within the Outlook app, I will escalate this matter further.

Sincerely,

****** *****
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company: Microsoft Corporation Website: ************************************** Date of Incident: July 23, 2025 Support Ticket #: ********** Escalation Ref #: SIR21571740 Complaint:About a week ago (on July 23, 2025), my Microsoft account was hacked. The attacker took full control they changed my password, removed all my recovery options, and completely locked me out. Since then, Ive done everything I can to get it back, but Microsofts support process has been incredibly frustrating.I submitted the official account recovery form right away. Then I followed up again after not hearing anything. I managed to contact support and was told my case would be escalated due to how serious it was. I was even given an escalation number. But since then, Ive gotten vague, canned responses nothing actually helpful. One support agent even told me not to expect a resolution anytime soon.This account is important to me. Its tied to my Xbox, OneDrive, Minecraft, and even subscription payments. Im worried the hacker may have access to my email addresses, passwords, and credit card information connected to my ********** not just frustrated I feel ignored. Im asking for real help before more damage is done.Desired Resolution:Help recovering my account and access to my Xbox, OneDrive, etc.A proper investigation into the hack Confirmation that my personal data and payment info hasnt been misused Communication from someone who can actually resolve this not just read from a script
Business Response
Date: 08/06/2025
Dear ****** ********,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

Please note that the only available method to regain access to your account is by submitting the account recovery form. If you are able to successfully validate your ownership but still cannot access your account, please reach out to us again and we will be happy to assist you further.

To proceed, please visit ********************************** and provide the necessary information to confirm you are the rightful owner of your Microsoft account. You may submit the form up to two times per day. For best results, please include details that have not been previously provided.

We appreciate your understanding and cooperation.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an email account **************** around 2009 to 2010. I've been using that email address till suddenly this year the password wasn't working. I went through the reset prompts many times using my other microsoft email ********************** as recovery. The recovery codes never go there. I used another email *********************** to recover **************** but no response still didn't work. Not being able to access my email has caused me alot of damages. Microsoft has been unresponsive in remediating this issue. I want to recover my email. Move my files and close the email. My ticket number may be any of the following ********, **********, **********, **********
Business Response
Date: 08/06/2025
Dear Oluropo Eremah,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/07/2025

Complaint: 23680425

I am rejecting this response because: I have done these steps before and get no response. When I called in I received a ticket number. Apparently there is a problem with getting codes at the recovery email. ********************** is my recovery email however the recovery codes are not going there. In addition, I've never changed my password since I opened the account it shouldn't have locked. When I used a different email and answered all the questions I still get no response.

Sincerely,

Oluropo Eremah
Business Response
Date: 08/18/2025
Dear Oluropo Eremah,
Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form(s)and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (*****************************************;)__.You can submit the form up to two times per day.
Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was falsely banned on my account which I rarely play on to begin with the account is only used for Forza horizon 5 and hasn't played any other games to my knowledge and when I logged onto Forza today it automatically signed me out and said that my account was suspended which I would like to clarify my account was not hacked to my knowledge and when I went to Xbox enforcement page to see what type of suspension I have received I found I was permanently banned with no details given about the ban and I am willing to show proof of no details given I also submitted an appeal which hasn't been answered yet either last account that I had was banned the same way and when I tried to appeal I was denied and when I contacted support and called them they said that it was a justified ban yet gave no reason why I was banned to begin with which has left me utterly confused
Customer Answer
Date: 08/04/2025
I've been permanently suspended multiple times in the past week all my appeals have been denied and no response the emails do not specify the details of the banned accounts I've sat on the phone with 2 people and the first put me on hold and hung up I contacted them again and had them call me again and I've sat on the phone for an hour and recorded the whole thing and this person said that they cannot contact enforcement team and that I need to contact you guys. I am at a loss for words as this had been 20 accounts in 5 years and i have email proof of them in the past disclosing why i got banned but the bans in the past few years do not say anything and they always deny my appeal i even tried contacting all types of support for nothing I would like to clarify that I'm innocent with proof of work schedule to show I was busy at the times of bans etc. the account email is ************************* username (beduke) and i can provide other emails and username associated with the accounts wrongfully banned i will also provide the 2 screenshots of the enforcement page where I've been banned for proof please let me know of any response i can have i am annoyed that I've been receiving unjustified bans even though i rarely play on my console
Business Response
Date: 08/05/2025
Dear ***** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Xbox Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Business Response
Date: 08/12/2025
This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized

Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn

Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services

Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services

Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

This enforcement has been reviewed and determined to be accurate, as such the suspension will be upheld.

Customer Answer
Date: 08/13/2025
Complaint: 23697817

I am rejecting this response because:I rarely play xbox let alone play on pc the fact I even have been banned for this in the past up until today when I can assure you I myself did not make any modifications or do anything against tos as I am never on please review it properly without a bot I've always heard about bots being used to determine if the ban was deserve I would also like a more specific reason I was banned other than a list of possible reasons I was banned this should be properly looked at as this has been multiple accounts within the past 5 years no just one or two if I was banned that many times and there was evidence I should have been faced with legal action if that was true im no asking for every account back or compensation I just want the account I've spent so much money on to be unbanned as again I am innocent and that should be a compromise as I know there has been a massive ban wave from people who have been cheating and I was definitely falsely flagged I can assure you I was rarely on and if you check logs and see that I was on it definitely was not me as I can provide my isp if needed to determine the accounts as well if I was banned can you determine if a specific device made modifications because if that was the case my pc or xbox would have been device banned which they are not banned and if I've been banned that many times I deserve compensation for me being innocent yet im not asking to it I just want the account my account (beduke) unbanned as I've had that account for a long time and it's a waste of money just to be wrongfully banned thank you from the partial reasons I were banned yet its not enough

Sincerely,

***** *********
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft banned my Xbox account and it was fasly banned using a program that bot spams people microsoft accountwhen I appealed I isnt know this. Ive email Microsoft 13 times with all the proof in the emails but they wont respond to me, when I talk to support they will not help me. 20 year account spent up to $20k. Banned my Xbox too, they just dont care. I want my account back
Business Response
Date: 08/05/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the enforcement action on the Xbox account associated with ***************************.
Following a thorough investigation, we have confirmed that the suspension applied to this account is valid. For more information about the enforcement, please visit the following link:******************************************************************************************************************
Please note that no additional details will be provided through this channel, and this decision is considered final regarding the suspension of the account *************************** / X MOB BRO X.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 08/05/2025

Complaint: 23679607

I am rejecting this response because:
?How is the suspension valid? I was hit with a mass report program called ***************
And have proof with people laughing at me about this. You enter someones gamertag and place there gamertag in the bot system..if you do this daily it bans your account forever..Ive attached couple screenshots to show you some of the programs use. It was a false ban
Sincerely,

***** *****
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help, my account has been stolen from me last year, the hackers had a complete access to my computer and stole many things from me including my Microsoft account, due to the fact I was signed it I instantly changed recovery email to a new one after they tried to take it, I changed a lot of things about the account as I was panicking before they log me out, I added my 2FA and new recovery emails to avoid losing my account, after I managed to log them out I had to reinstall my whole windows software to get the virus out, I was happy that they couldnt take my Microsoft account after attempting and when they added recovery emails and I removed them all and managed to keep mine only, but suddenly a month passed and then my account suddenly has been locked, its really frustrating as I did never break any Microsoft rules, I was the victim for falling into scammers scheme and my intentions wasnt to break any rules, I did nothing wrong, hackers attempted to steal my account then I ************************* it at the last moment, after submitting an appeal they told me they cant help me because I have my 2FA on, how is that a reasonable? Im using your 2FA option to protect my account from getting stolen and you provided that option for me so activating it prevents you from helping me? no offense to Microsoft Im a fan of Microsoft products and I used them all my life but saying you cant help me because I have 2FA on isnt reasonable, I need your help please I have the 2FA access and I have all the recoveries I need your help unlocking my account. The email is ***********************
Business Response
Date: 08/06/2025
Dear ***** *******,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand the importance of regaining access to your account. At this time, the only available method to proceed is by submitting the account recovery form.

Please visit ********************************** to provide the necessary information to verify your ownership of the Microsoft account. You may submit the form up to twice per day. For best results, please include details that have not been previously provided.

We appreciate your understanding and cooperation.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/06/2025

Complaint: 23679466

I am rejecting this response because: Hello Microsoft, if I may ask why do you think I filed this complaint for? I already filled that recovery form and got a response shutting the door at my face as you can see on the attached picture, why? because I have 2FA on, you guys recommended me to enable 2FA and when I do you lock out the account and say we cant help because you have 2FA? I have 2FA access its in my Microsoft authentication app and I can obtain codes, this is not an excuse to not unlock my account, the email almost got hacked if I didnt change all the security details and used 2FA to protect myself but you locked my email and youre not helping me to unlock my account, this is really unacceptable despite having my account and games for years and as a loyal Microsoft consumer it really upsets me that you dont offer the help I need to unlock my account despite having all the recoveries and authentication codes, Im asking you kindly to help me unlock my account.

Sincerely,

***** *******
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 17th I purchased a game for the Xbox series x. The game is called ready or not. The game is very sluggish and freezes up. It also crashes to the dashboard. I waited for a patch but nothing happened. I would like the game deactivated from my account for a refund or store credit
Business Response
Date: 08/07/2025
Dear ******* Ganges,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your refund request for Ready or Not videogame. We sincerely apologize for any inconvenience you experienced during this process.

We understand that situations may arise where a refund is necessary, and we appreciate your continued engagement with our support channels.
After reviewing your request, we noticed multiple similar submissions both through our internal records and the Better Business Bureau (BBB) platform. To ensure transparency and consistency in handling such matters, we kindly ask that all refund requests be submitted exclusively through the official Xbox support channel:
********************************************************************************************************
Please note that the resolution provided by Xbox Support is considered final. We encourage using this channel only for situations that genuinely warrant a refund. Repeated or excessive refund requests may raise concerns and could be interpreted as suspicious activity, which we aim to avoid for the benefit of all parties involved.
We truly value your understanding and cooperation.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/07/2025

Complaint: 23678986

I am rejecting this response because: telling me something I've already done and got no response is not helping the issue I am having.

Sincerely,

******* Ganges
Business Response
Date: 08/14/2025
Dear ******* Ganges,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your refund request for Test Drive Unlimited Solar Crown. We sincerely apologize for any inconvenience you experienced during this process.
Please be advised that all refund requests must be submitted through our official channel. Each request undergoes a thorough investigation, and resolutions are provided strictly in accordance with our established terms and policies.
To initiate a refund request, please visit the webpage linked below. Kindly note that any decision issued through this channel is considered final and will not be overridden, as it reflects our formal refund policy.
********************************************************************************************************
Sincerely,
Microsoft Corporation

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