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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft Inc

      1065 La Avenida St Mountain View, CA 94043-1421

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    Customer Complaints Summary

    • 5,356 total complaints in the last 3 years.
    • 2,132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulently charged three times for $7.70 for a service that I never signed up for and Microsoft cannot even explain what the service is. They refused to refund me, so I am filing complaints everywhere I can.

      Business Response

      Date: 09/25/2023


      Hi *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your charges issue and refund request.

      After further review of your account *************** you were refunded

      Order

      ?212????-4?6?-42?2-????-9?1??653081? /?212????-4?6?-42?2-????-9?1??653081?

      Generally refunds may take from 3 to 5 business days and depending on your financial institution this make take up to 30 days.

      For future assistance, feel free to visit Microsoft.com

      Sincerely,                                                
      Microsoft Corporation  

      Customer Answer

      Date: 09/25/2023

       
      Complaint: 20619962

      I am rejecting this response because: I received a refund for only 1 of the 3 fraudulent charges.

      Sincerely,

      *********************

      Business Response

      Date: 09/28/2023

      Hi *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your charges issue and refund request.

      After another review of your account *************** you were refunded
      And based on order history, in the last 120 days there was only a purchased and it was refunded.

      You can submit a refund request, go to your Oder history and proceed with solicitation and this will be reviewed to see if this is eligible for being refunded.

      For future assistance, feel free to visit Microsoft.com.

      Sincerely,                                                
      Microsoft Corporation  

       

       

      Customer Answer

      Date: 09/29/2023

       
      Complaint: 20619962

      I am rejecting this response because: I was charged 3 years in a row incorrectly for a service that I never signed up for nor would have ever been able to use. I have never used Outlook once in my life. Also, how convenient that you only looked back 120 days and did not read the notes about my call prior to this BBB complaint where I clearly complained about a recurring fraudulent charge going back two years.

      Sincerely,

      *********************
    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Xbox series S in January 2022. It will power on for ONE second and then shut off. I went through all of the troubleshooting on their website and it did not fix the problem. I understand the product came with a one year warranty and I am at the 20 month ***** however while I was researching this power issue I came across thousands of other users with the same issue. Whatever is wrong with this is a manufacturer defect and just because it happened after 12 months they refuse to correct their poor craftsmanship. Below is a link to hundreds of people expediting the same problem in the comments. Go to Reddits forums there are thousands there. ************************************************

      Business Response

      Date: 09/26/2023

      Dear *******************************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox series S issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 10/01/2023

       
      Complaint: 20619945

      I am rejecting this response because: I was told I would be contacted by someone from Microsoft within 48 hours. I received an automated email saying I would be contacted not an actual person. The automated email said an actual person would contact me within 48 hours that was Tuesday. Today is Sunday five days later three of which were business days and no one has reached out to me to talk. 

      Sincerely,

      *******************************

      Business Response

      Date: 10/05/2023

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, after reviewing your case **********, our agent has offered you a standard repair for your Xbox as the console is out of warranty, due to it being out of warranty the repair is what Microsoft can offer, if you wish to proceed please reply to our agent, if not Microsoft considers the case as resolved and will not longer be answering.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20619945

      I am rejecting this response because: the Microsoft ****************** was literally the worse customer service rep I have ever dealt with. Didnt offer to troubleshoot anything, he responded calling me ****** and addressing a different situation haha, spoiler my names not ******. Then when emailing me back he said it would be $299.00 to replace my series X, the customer service issue is about a series S! Obviously they dont care about their customers enough to even pretend to know what they are saying or who they are talking to. That should tell you all you need to know. Ill have my lawyer send in a letter and see about a class action lawsuit because thousands of other people online are having the same problem I am, thats a defect in the manufacturing. I understand now why **** outsells Microsoft every generation on the console wars. Ill never give them my money again. 

      Sincerely,

      *******************************
    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unknown charge from Microsoft, I phoned Microsoft on two different dates, but they would not refund the unknown charge, they could not locate me in their system, and it was not under my Microsoft credentials, **************************************** They refused to refund the unknown charge.

      Business Response

      Date: 09/22/2023

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 09/29/2023

       
      Complaint: 20619295

      I am rejecting this response because: 
      September 29, 2023 10:22 AM CST

      Microsoft Azure sent me an email but there were not any details of any resolution.

      I replied back but received no response and I left my phone number in the second reply email message.

      Here is their email:
      SIR16498420 - Regarding Your Microsoft Account?
      You replied on Fri 9/29/2023 10:03 AM
      You replied on Fri 9/29/2023 10:03 AM
      CM
      CDOC Case Management <*********************************>
      To:
      ***************************************
      Wed 9/27/2023 7:30 AM
      Service Request ********** 
      Hi ******,
      This is ***** with Microsoft Customer Support. I would like to thank you for taking the time to contact us.  

      I would like to follow up with you regarding Service Request ********** , which you have submitted with Microsoft Customer Support, as we have not heard back from you regarding information that has been requested in order to continue investigating your escalation. Initial contact was made via email on 09/23/2023  with some follow-up questions.  

      I would be more than happy to assist you with your service request, however, as we have not received a reply, we will be closing Service Request ********** at this time.  If you wish to resume the investigation into the issue you are experiencing, you may reply to this email with the requested information, and your service request will be reopened. After 7 days the Service Request would no longer be able to be reopened and you would need to contact Microsoft Support to create a new Service Request. 

      We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

      Sincerely,
      ******************** Customer Support
      Tuesday-Saturday, ******* EST(UTC/GMT -4)
      Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message.
      For European customers: The ******************* provides an online dispute resolution platform, which can be accessed here:  **********************************. More information on this is available here:  **************************************************************************

      Ref:MSG12903587_Df623CjRb5gd2LTU3hs


      Sincerely,

      *************************

      Business Response

      Date: 10/02/2023

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm the case was closed due to unresponsiveness. Regardless, we did receive your reply. Weve contacted our agent to get the case reopened for you to receive further assistance. If the support case doesnt get reopened, we will provide further assistance.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have purchased a yearly subscription with Microsoft Office. About a month ago, we received a notice saying that our email had been blocked due to suspicious activity. They have a verification form that you can fill out to verify who you are. I have completed the form about 20 times and their automated response keep saying that my responses were not enough to validate who I am. It asks for previous email addresses, who i sent emails to and the subject lines, my mothers birth place. I tracked down all of the places I sent emails to and the subject lines but each time I was denied access. Then they started saying it was blocked due to too many attempts. I have tried calling but I have been unable to speak to a real person , everything is automated. I tried talking to someone via live chat that too is automated. Their message says the account has been temporarily blocked but it's been over month now. I use that account for our church day care and I could be missing out on pertinent information that could result in us losing our licensing.

      Business Response

      Date: 09/22/2023


      Hi *****,
      Thank you for contacting Microsoft Corporation via the Better Business Bureau,regarding your account access issue. A senior member of our Microsoft account team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********
      Sincerely,                                                
      Microsoft Corporation  
    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have been playing Starfield quite a lot, which I am thoroughly enjoying. However, it would be much more enjoyable if I hadnt spent $92 on a game that does not work correctly on Microsofts servers. Not only did I have to buy the actual game, but I now have to pay $17 per month to play it in the cloud, which I was unaware of when I made my purchase. I play on XCloud on an Xbox One S. I bought the game thinking Id be able to play it offline, but apparently I cant on my console. I really wouldnt have a problem with playing on a server if I didnt keep getting kicked off and having to wait in the queue again. I have seen the statement released by Microsoft that they are aware of the issue and working on it, but seriously, when is it going to stop with the my dog ate my homework excuses and zero solutions? In all honesty, between the price gouging, hidden fees, and long wait times, this is really starting to feel like a scam. All Im trying to do is play this great game and enjoy its creative genius. Why all the nonsense? What is the solution here so I dont keep getting these game freezes and long queue times?

      Business Response

      Date: 09/22/2023

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Server issue. We understand your frustration about the current issue and want to make it right, Could you please provide your Xbox account, email address or Gamer Tag for us to better service you.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20617733

      Hello, my gamertag is SUPRFRED. 

      Sincerely,

      *************************

      Business Response

      Date: 09/29/2023

      Dear *************************,


      Thank you for providing the information, we have reviewed your account and see that you have purchased the Xbox Game pass Ultimate on your account, this gives you access to a vast library of game titles that you can download locally on your Xbox and play online with friends or offline, see more information here ************************************************************************************************ can cancel this subscription any time you want ***************************************************************************************************************************************** follow the previous Link.


      As for Starfield the game requires the subscription of Xbox Game Pass to be able to play it online, however the game can be played offline if you wish, as for the servers please contact the developer as they may have better support tools to help you, a refund is not possible because there has been activity on your account.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 10/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I decided to upgrade to an Xbox Series S and cancel my GamePass subscription as I no longer need it and can play offline. Please notify Microsoft. Thanks. 

      Sincerely,

      *************************
    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by ********** that microsoft is allowed to refund me on call of duty modern warefare 2. (2022) version. I bought it last year. And i want a refund because im no longer playing the game. And i dont like rules that they added to the game. They added a program that listens to your private conversations.

      Business Response

      Date: 09/26/2023

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have contacted a senior member to investigate this matter and work with you directly toward a resolution.Your new case number is **********.
      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/07/2023

      I want to request a refund for call of duty mw3 2023. Dont play the gane anymore. Takes to much storage on my xbox series x. ********** said i have to go through microsoft to get a refund and they wont let me get a refund. It was $106.00. I would like my money back.

      Business Response

      Date: 11/13/2023

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 11/15/2023

       
      Complaint: 20617361

      I am rejecting this response because: I haven't heard back about my claim for 2 days. 

      Sincerely,

      *********************

      Customer Answer

      Date: 11/30/2023

      You can close it. I took care of it. They gave me a refund
    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS HORRIBLE COMPANY REFUSES TO PICKUP THE ***** AND HELP CUSTOMERS!!!! TOTAL C*** THEY ARE, WITH UPDATES THAT MAKE NO SENSE THAT JAM UP YOUR COMPUTER AND DON'T ALLOW THERE PRODUCTS TO WORK.

      Business Response

      Date: 09/26/2023

      Dear ***********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have contacted a senior member to investigate this matter and work with you directly toward a resolution.Your new case number is **********.
      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation
    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft corporation refuses to refund and acknowledge there false advertising. Spoke directly to a supervisor who was making contradictory statements to what I was seeing with my own two eyes. I provided photos which I've provided you with that shows the false advertising. The supervisor I spoke to said I didn't purchase a live gold membership but a gold core membership. There website directly states that I can purchase the gold membership for Xbox 360 and xbox one . Which the supervisor told me is no longer accurate even though their website contradicts everything he said. He then stated they're updating everything and that what I'm seeing on my console is a bug . Regardless of it being a bug that's still what they're advertising. I've spent well over **** with the Microsoft company between consoles and electronics. I'm not asking for all my money back just compensation for the money I spent on the game pass. There's also been an issue with my Xbox one s which they refused to fix even though they stated that it's a common hardware problem. But if id like to I can spend over 200$ more with them to have it repaired .

      Business Response

      Date: 09/22/2023


      Hi *************************** ,
      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox subscription and refund request. A senior member of our Microsoft account ********************** team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
      Sincerely,        
      Microsoft Corporation  

      Customer Answer

      Date: 09/24/2023

       
      Complaint: 20616895

      I am rejecting this response because:
      They deleted all my claim and closed my case before the BBB reached out to them, they re opened the claim and They stated I would be contacted by a senior representative within 48 hours and I was not 
      Sincerely,

      ***************************

      Business Response

      Date: 09/28/2023

      Hi *************************** ,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox subscription and refund request. A senior member of our Microsoft account Based on the case number is ********** we found you were contacted.

      Please reply back to the senior for further assistance.

      Sincerely,        
      Microsoft Corporation  

    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid upwards of 500 dollars for a Xbox series x game console that has not been abused or mishandled in any way shape or form, I was having connectivity issues and went to the support page for a possible fix and followed all the steps provided by the company. My internet is good and has no issues and when conducting a connection test on said console it says it is good. I called the actual support number and they told me that basically I need to spend upwards of $299 of my money to take it to a repair shop to POTENTIALLY fix it, after that option they said I might as well spend $500 to buy a new one. I pay for online services and they told me that its out of 12 month warranty so oh well.

      Business Response

      Date: 09/22/2023

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 09/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past seven years, I've been encountering a persistent issue with my email account, ************************ Every time I attempt to log in, I'm confronted with a recurring message that reads as follows:"Help us secure your account. We have detected unusual activity on your Microsoft account ************************ or believe your credentials are at risk. For your security and to ensure that only you have access to your account, we will ask you to verify your identity and change your password."The problem lies in the verification process. When I attempt to verify my identity, I'm presented with only two options: verifying with an old phone number that I no longer have, and an account recovery form. The account recovery form which Ive tried multiple times, which not only doesnt work for me but doesnt work for other people as well.I then got in contact with the Microsoft support team via ******** However, the response I received didnt help me or my situation at all. They suggested a seemingly impractical alternative: getting in touch with my old local phone service provider to reacquire a phone number. This presents a significant challenge as I no longer have possession of the phone number.

      Business Response

      Date: 09/22/2023

      Dear ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is ********** .

      Sincerely,

      Microsoft Corporation

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