Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft

  6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft

  PO Box 22810 Salt Lake Cty, UT 84122-0810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a registered MSDN developer for a very long time (20+ years) and I have an annual license fee I need to pay to retain my license/contract which was due 10/31/2023. Last spring I received a puzzling email from MS which is included in the images warning me that my contract would be cancelled if not paid. However, the business name listed was not one that I had dealt with prior. I had purchased my license through SoftwareMoreUSA.I tried contacting the company I had purchased this license previously which was SoftwareMoreUSA in September because I had not heard of anything and was unable to reach anyone.I then tried to reach out to AgilityIT who was listed as my reseller. I was told they do not do licensing and when I pressed them on it they referred me to CDW. After talking to someone at CDW, they said that they would be able to take over my license if I purchased the license from their website and listed my old contract ID which I did.Months went by and my license stopped working and I have major impacts with my customers in which I then called CDW. I asked them about my license and they said they cancelled the order because they didn't control my contract, but never sent me info that they did. So now my contract was cancelled and MS wants me to buy the full license again which is double the price of what I should be paying. I did everything I could to continue my licensing, but I believe MS did everything they could to cancel my contract. This will be the third time I've had to purchase a full license, the last time was a few years ago when I re-upped and my reseller did not pay MS to continue my license. So I was out that money as well. I'm a small business guy, I can't keep getting taken advantage by a company like MS. All I want is what I had tried for months to get and was unable. How am I supposed to renew if the reseller I was purchasing through no longer supported me? Complete BS.

  Business Response

  Date: 01/29/2024

  
  Hi *************************,  
  
  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your license incident. A senior member of our ******************** team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********.

  Sincerely,?   
  Microsoft Corporation.

  Customer Answer

  Date: 02/06/2024

  Their answer is to just get over it and purchase a new license.  I do not accept what they said as anywhere helpful or resolving anything.  It's like dealing with the mob, you do it their way and pay up or you don't play at all.  Even though their process is the one that screwed me over and I made every attempt to renew my license.  So a huge business is s******* over a small one that actually supports them.  I could almost call it extortion.

  Business Response

  Date: 02/28/2024

  Hi *************************,  
  
  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your license incident.

  We stand with the response provided.

  
  Sincerely,
  Microsoft Corporation.
  

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21195952
  
  I am rejecting this response because you have made me purchase a full license twice when I have done my best efforts to renew.  I dont care you "stand on your decision".  What you did had a major impact on my pocketbook and business.  You should be ashamed, especially since I have been a proponent of your services for a very long time.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/11/2024

  Hi *************************,  
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your license incident.

  We are sorry for the inconvenience that this may have caused you, however we stand with the response provided.

  For future matters, please visit Microsoft.com.
  
  Sincerely,
  Microsoft Corporation.

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21195952
  
  I am rejecting this response because: 

  This is the third time I've had to re-purchase a developer's license.  Once you purchase a license through a company, you will be forever tied to them even if they go out of business.  I tried to get my license renewed over 3 months with other resellers including CDW.  CDW said they could do it, but then cancelled my order without telling me.  I was then on the hook for purchasing a whole new developer's license.  I'm a small business and for me this was costly.  I've been a huge proponent of Microsoft until now which I am now considering other avenues.  I can't be repurchasing the license every three years, I should be able to renew.  I've held up my end of the agreement, but Microsoft didn't (but "technically" they did).  Sad to see them take advantage of someone that creates products using their platform.  I can't stress enough, all I wanted to do is renew, I wasn't looking for anything else.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Hi *************************,  
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your license incident.

  We are sorry for the inconvenience that this may have caused you, however we stand with the response provided.

  For future matters, please visit Microsoft.com.
  
  Sincerely,
  Microsoft Corporation.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,A few months ago, my Microsoft account was locked for "fraud" reasons, despite I never broke the terms of agreement and rules, I want help in unlocking my account. The associated details are as follows: Microsoft Gamertag - Mrfunniguy4501, Alias - **************************** (at the time), Microsoft Name - *************************. My account holds sentimental value, and I believe this situation is a misunderstanding. Kindly update me on the resolution. Thank you.

  Business Response

  Date: 01/29/2024

  Dear *************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
  
  Microsoft Corporation

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file complaint. I cannot contact Microsoft business support because I am the admin of my nonprofit organization when I reset my password it says I cannot reset it because it says I did not set up. I do not know my password I know my user name and I am also the founder of this nonprofit organization. *************************************************** Account information Organization name: ********************* ******************** Domain: Morgandukecs.onmicrosoft.com Subscription name: Microsoft 365 Business Premium I can be contacted at ************

  Business Response

  Date: 01/29/2024

  Hi *****,
  
  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your business account incident. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********.

  Sincerely,?   
  Microsoft Corporation.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello recently my Minecraft account was compliance locked by Microsoft, I was very surprised and upset as I did not expect this to happen to me and lose access to my personal Minecraft account which I bought years ago. I did not break any service agreements and this lock is completely unfair and left me disheartened as I can no longer play on my precious Minecraft account. The only reason I can think of for my account to flag their system and become locked is my use of a vpn but I never actually broke and terms of service agreements. I really want to have my precious minecraft account back and can provide all of the original information from when I purchased it aswell as the microsoft account that I migrated it onto during the migration period of minecraft. I hope my account can be unlocked by giving this proof,Microsoft account info, email:************************ ** Name: ******* ***** MS ********* ****** Date of Birth: Feb 5 **** MS ********* Daylight9495 mojang info,creation email: ********************* Creation Date: 2014-02-15T08:55:07Z Date of Birth: Jan 1, **** UUID: ******************************** Thank you and kind regards,

  Business Response

  Date: 01/29/2024

  Dear ******* *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is ******, and I am writing to express my deep concern and frustration over the unfair compliance lock placed on my Microsoft account. My accounts email address is ************************ the recovery email address is ****************** and the recovery code is 7ELRP-535NM-WVZ3A-GG4QJ-TUNK6.For over a year now, I have been unable to access my Microsoft account due to this lock. This has caused significant inconvenience and disruption to my professional and personal life. I have been unable to utilize Microsoft services, including Outlook, OneDrive, and Office 365, which are essential for my work and personal needs.The compliance lock was imposed without any clear explanation or notice, and I have been unable to get a satisfactory response from Microsoft Support despite numerous attempts. The lack of communication and transparency from Microsoft has only added to my frustration and confusion.I kindly request that you review my case and consider lifting the compliance lock on my account. I am more than willing to cooperate with any necessary investigations or procedures to resolve this issue. I believe that this action is not only in my best interest but also in the interest of maintaining a fair and transparent relationship between Microsoft and its users.I have been a loyal user of ******************** products for many years. The compliance lock on my account has not only affected my ability to use these products, but it has also tarnished my trust in Microsoft as a reliable and transparent company.I look forward to your prompt response and resolution to this matter. I am hopeful that we can resolve this issue amicably and restore my access to my Microsoft account. Thank you for your time and consideration.Sincerely,*************************

  Business Response

  Date: 01/29/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21192998
  
  I am rejecting this response because: They emailed me at 8:03?AM "SIR18010520 - Regarding your Microsoft Account" asking me to fill out a form that never leads to anything. 8:07?AM I get another email saying that my case had been closed? Seriously what is going on! I just want to get back into my Microsoft Account that has been unfairly compliance locked for over a YEAR.
  
  Sincerely,
  
  *************************

  
  

  Business Response

  Date: 02/08/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Please reply to the email which asks for manual validation form and proceed with what is being asked.
  
  We will monitor your support case through resolution.
  
  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21192998
  
  I am rejecting this response because: Hello and good day. I went to *****************************, filled it out, and clicked submit. It emailed me back almost instantly, saying, "Your account is verified, and now you just need to reset your password," so I did what it said and reset my password. Once I try to login again, it still says, "Your account has been locked." Please help me. I don't know what to do anymore. I filled out the form, and it said I verified who I was, but I still have the compliance lock on my account! This was at 12:21?PM PST on 2/12/2024, and I received the email from account-security-***************************************************** The email they messaged me at was *************************.
  
  Sincerely,
  
  *************************

  
  

  Business Response

  Date: 02/23/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** had been working with you on this issue.Please reply to the email where you were asked to fill out the form so you can communicate with our agent if issue has not been solved.
  
  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21192998
  
  I am rejecting this response because: I did the **** Form and was accepted Mon, Feb 12, 12:21?PM (11 days ago) they told me to reset my password at *****************************************************************************lMmgAx4qYC3uvPvJe39YsOsK1aCylG3tBVeyEmKeKrpKZ6Ds16OipAiQSYg7aSflikfSY!q!Fa4QScLo04pfdal90wiKWd8RjS2Ye0CenHMur9zYTywf1Mca6FJfIy5RnOqe16V1arKQNe93i1sARfWynpIfaWdT8nufXfOClewx2TEsqS!cQlgW56S13IJxULhIfpb46jV&cxt=Acsr

  I did this, but my account is still compliance locked when I log in, nobody has been working with me on a solution no tier 3 advocate.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/12/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** had been working with you on this issue. Please reply to the email where you were asked to fill out the form so you can communicate with our agent if issue has not been solved.
  
  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My microsoft account was compliance locked a couple months ago due to "fraud", however I never broke any service agreement and just need my account unlocked. My ******************** Gamertag was TasiaBlkales, and my alias at the time was *************************** I created my account on August 2010, and my Microsoft name was *** ****. My account has sentimental value to me, and this is all a misunderstanding. Please let me know what happens, and thank you.

  Business Response

  Date: 01/29/2024

  Dear ************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  **********.
  
  Microsoft Corporation

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsfot is encroaching on my rights, interfering with my computer services, compromising my personal information, using coercion to force giving them money and using their apps, and in general being too controling of my personal devices.1. Microsoft said they would charge my account for another year's subscription even though I did not order it.2. Deleting the subscription was hard to find. 3. Deleting the subscription was difficult becuase of deceptive word usage and hidden tools.4. I tried to change my password back to one I had used before and they would not let me. I needed that previous password to be consistent with my other accounts. There is no law against using a prior password. My account is not comporomised, there is no reason for preventing me from using my previous password.5. Microsoft uses deception to coerce us into using their ****** and their apps.6. Microsft is unfairly making it harder to use ****** products and products of other companys.7. Microsoft is using extortion to make it harder to use my cheap printer. Their software is not letting our printer software work.8. Microsft does not sell its Microsoft office product but forces us to pay them every year for it even after we bought it.9. Microsft steals and is making my life a slave to their whim.I want Microsoft to: 1 allow me to use a previous password, top attacking other competitor programs on my personal device, stop planning to charge me for services I did not order, not charge for Microsoft Office after it is purchased, and stop deceptive word usage and complexity in its apps.

  Business Response

  Date: 01/29/2024

  Dear *******************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication bann on Xbox for false report and not taking action against other person

  Business Response

  Date: 01/29/2024

  
  Hi *********************,  
  
  Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account incident.
  We reviewed further your account ******************** and did not find any existing account or previous service request.

  We recommend you contact Microsoft support directly for further assistance at Microsoft.com.

  Sincerely,?   
  Microsoft Corporation.

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023, my Microsoft account which I had been using for about 10 years was taken over by a ******* hacker through an IP address in ***************. Microsoft instructed me to contact support if the changes made to my account were not me and I did so. Support promised to send my issue to the escalation team (whatever that means) and would get back to me. My support case was closed without notifying me and they continued to allow the hacker to use my account. The account was recently suspended for violating terms of service so I opened a case to have it reinstated back under my information and provided the customer service ample evidence that I was indeed the owner. Service closed my request shortly afterward and did not help at all. This account has files that I used for my college classes and tax records on it, as well as a game I paid around $30 for. I am seeking help getting my account back as it seems their support is entirely AI-based and I have yet to speak with an actual human being. I have attached pictures of everything sent to me when my account was originally taken over. Also, I attached my original attempt to get my account recovered where I was never sent a resolution, and my attempt from earlier this week where I provided ample evidence that the account was mine and my request was still denied.

  Business Response

  Date: 01/29/2024

  Dear *******************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot log onto admin account because of 2 factor authorization. Need to contact Tech Support to reset. Have spent hours on hold for Tech Support and no one ever answers the phone. Cannot log on to admin account so that Tech Support can contact me. Just want Tech Support to contact me to reset my admin account for *********************************************************

  Business Response

  Date: 01/29/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation