Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,661 total complaints in the last 3 years.
2,341 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/28/24 BBB re : Microsoft 1 Microsoft Way ******* ** ***** 425 882 **** This is a MULTI-LEVELED complaint about Microsoft Corp.1. The MAIN issue concerns the FAILURES of their Windows 10 BACKUP program to complete, since 1/12/2024.FOR THE RECORD, this backup has been done automatically EVERY NIGHT for years without any issues until 1/12/24.2. Microsoft has been contacted numerous times, a. By CHAT, (case #s, *********************0 ****************************** to name a few) The names of personnel should be contained therein.b. By PHONE, with enormous hold delays waiting for a live person. 3. AS amplification of attempted phone contacts, this should be duly noted as a major part of this complaint, the other day (01/25/24(,oOVER 5 hours on various calls, with enormous unacceptable hold time , THEN o purported transfers to other Microsoft areas.AND o Within a minute or 2, a DIAL tone necessitating a new call, additional long wait time and then another purported transfer and then another dial tone,N SUMMARY.,1. The Microsoft personnel do not answer or resolve the failures to complete the nightly BACKUP errors,2. The phone issues They are either understaffed or do not have the expertise to respond properly OR Microsoft issues are enormous.Furthermore,their personnel are clearly in other countries, AND Their accents make it difficult to understand. they do not understand the issues or have the expertise to resolve them.IN summary, I need an immediate specific answer to the issue raised above on a 1 x 1 basis (s) ***************************** *********************************************************************** Cc; SNadela
Business Response
Date: 02/02/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/03/2024

Complaint: 21211665

I am rejecting this response because:
ALLt hey do is assign cases BUT NEVER resolve the issue , now 23 days old and NUMEROUS unresolved case #'s and numerous unresolved chats or phone calls.
Thia is NOT RESOLVED after 23 days and all the prior actions
Tis nned further pursuit and publication bu the BBB with the vendor.
Sincerely,

*****************************
Business Response
Date: 02/09/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please continue working with our agent to reach a resolution.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the senior technician is continuing ti work with me to resolve the 1/12 issue. This resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 02/10/2024
I never said this was closed. rather still more work to be done
Business Response
Date: 02/28/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** had been working with you on this issue. We can see that the issue has been resolved, taking this into consideration and without further actions to take, we will be closing this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately one month ago, my family and I moved into a new home. After the internet had been established, we attempted to sign into our Xbox LIVE account and were prompted with a message stating Xbox had locked the account "for our safety due to suspicious activity." We attempted the recovery process and it only allows us the option of recovery code via phone number. I have called multiple times and they all keep saying my NEW phone number is listed, AND BOTH EMAIL ADDRESS we have are listed as recovery options, but yet we can't seem to get them to send us anything to recovery the account. So we proceed to utilize their account recovery form which **************** may take up to 24hrs." Well, it's been four weeks and we still don't have anything but the run around. This account is over ***** old and has had PLENTY of time and money spent between games, in game purchases, equipment/console upgrades, etc. This is completely unacceptable.
Business Response
Date: 02/01/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/03/2024

Complaint: 21210860

I am rejecting this response because:
you have had over a months time to rectify this issue, and giving me the runaround that you were going to look more into. It does not satisfy the complaint. I received one email outside of this correspondence four days ago, that I replied to and have yet to hear anything else from it.
The way Microsoft, as an organization is responding to this asinine. Incident is completely unacceptable.

Sincerely,

*************************
Business Response
Date: 02/09/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Please respond with the information requested so validation can be run.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, i tried to log into my microsoft account and was unable to due to a message saying i was locked out of my account, i never broke any Microsoft TOS and all i do on my account is play Minecraft, i never did a single thing that could have broken the Microsoft TOS, people got my gamertag a while ago and tried to claim they got "hacked" through xbox support to try and steal my account, and now my account is completely locked, the only thing i can think of that could have maybe got it locked was using a VPN but i have no idea, please help me get it unlocked, the account means the world to me, thank you.
Business Response
Date: 02/01/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently some individuals threatened to fraudulently lock my personal Microsoft account by submitting false claims against my account while I was playing Minecraft, and managed to lock my account for fraud. I have never done fraud, nor will I. I have been attempting to work with Microsoft to validate that the account is in fact mine and was used legitimately to no avail, the support tickets I have sent regarding this topic don't even come back with the same service number, which leads me to believe that Microsoft may have made an error, I have shown this in the supporting documents. I have made purchases on my account with receipts that can validate that I own the account, yet ******************** still refuses to validate my ownership of the account and refuses to unlock my account. I have provided all the information that Microsoft requested yet Microsoft still refuses to unlock my account. My account is *************************** I would like to stress that this is my personal account that is only used by me and me only, I only want my account unlocked, nothing else.
Business Response
Date: 02/01/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/02/2024

Complaint: 21210606

I am rejecting this response because: My case has not been resolved yet and my account has not been unlocked. I will close this case once my account has been unlocked.

Sincerely,

*********************
Business Response
Date: 02/09/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm this case has been closed as our agent stated your account received a permanent suspension. If you have further questions or concerns regarding this matter, please contact our enforcement team, as we arent allowed to address permanent suspension issues. We understand this isnt the resolution you had hoped for, but this is based on our policies and procedures.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/12/2024

Complaint: 21210606

I am rejecting this response because: My account was unfairly permanently suspended? Is there seriously nothing that can be done / appealed?

Sincerely,

*********************
Initial Complaint
Date:01/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay yearly for my Microsoft account.My account on www.outlook.com is *********************** Please find attached the screenshot to where it states that my account does not exist.I am able to login using a different alias called ************************** However, it states that ************************* doesn't exist when trying to utilize OneDrive and I am unable to access my years worth of OneDrive files but I can only send emails using ***********************. I think something is wrong with the username mapping on my account and possible the security is broken.I reached out to Microsoft help but the help was useless and they have been unable to help me and only provided false information such as for me to wait 24 hours and try again.I have been paying for my Microsoft account for years and I should be treated with the most amount of respect and you should fix the issue to protect my data and fix my account.
Business Response
Date: 02/02/2024
Hi ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account login issue.
We proceeded with a review and you are missing the digits 83,you typed ***********************, instead of ************************* for that reason it states the account does not exist.

Please try again with *************************
If you need further assistance, feel free to visit Microsoft.com and we will be happy to assist you.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/04/2024

Complaint: 21209862
I am rejecting this response because:
Apparently, you have not fully read my complaint.
I logged in as ************************* to my email successfully. However, in the email window there is a square consist of 9 dots in the upper hand ****** which allows me to open OneDrive, Word, Excel, PowerPoint,... etc.. After clicking OneDrive, I get a windows that states, "That Microsoft account doesn't exist. Enter a different account." which is shown as Exhibit 1 attached. Therefore, ************************* allows me to log in to my email but it does not allow me to log into my OneDrive. If I keep trying to log in to my OneDrive, I keep getting the same message as shown in the same Exhibit 1 attached. My conclusion is that my account is broken. I beg you to please fix it. I am a computer nerd and been fixing computers sinse I was 9 and I am now 40. I have been a Microsoft Customer for a very long time, and I want to fix this issue so that I am happy.

Sincerely,

***********************
Business Response
Date: 02/15/2024

Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident. A senior member of our Microsoft account team will investigate this matter and contact you directly to work toward a?resolution.Your new case number **********
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/16/2024

Complaint: 21209862

I am rejecting this response because:

I am still waiting for the issue to be resolved.

Sincerely,

***********************
Business Response
Date: 02/23/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident.
Upon reviewing your case number ********** we suggested to the owner of the case to get in touch with you.
If you do not receive an email in the next days please let us know and indicate us your current email to contact you.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/01/2024

Complaint: 21209862

I am rejecting this response because: Microsoft is still working on the issue and it still has not been resolved. I'm still unable to access my OneDrive account that I am paying for.

Sincerely,

***********************
Business Response
Date: 03/13/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident.
Upon reviewing your case number ********** we suggested to the owner of the case to get in touch with you.
You can contact directly OneDrive support for assistance.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/13/2024

Complaint: 21209862

I am rejecting this response because:
The issue was raised to the OneDrive support team and the issue has not been resolved. I am still unable to Login to my One Drive account.

Sincerely,

***********************
Business Response
Date: 03/25/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident.
Upon reviewing your case number ********** we found this was transferred to the proper team and you have received a response.
If you have not gotten any update, please let us know what you were told to help you further.
Also, you can contact directly OneDrive support for assistance.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/25/2024

Complaint: 21209862

I am rejecting this response because:
I am still unable to log into my OneDrive account using the correct user email and password. However I'm able to log into my Outlook email. What is taking you guys so long to fix the issue?

Sincerely,

***********************
Business Response
Date: 04/10/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident.
Please, feel free to contact directly OneDrive support for assistance at Microsft.com
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/10/2024

Complaint: 21209862

I am rejecting this response because:
You keep informing me to contact the ******************* directly and I already followed your instructions and including someone on your team referred me to Microsoft Support who also contacted the ******************* on my behalf. No one has fixed the issue. I am still unable to log into my OneDrive account. I paid ******************** a substantial amount of money for my subscription.Please fix the issue. This is an old issue am I am very upset that the problem is still an issue.

Sincerely,

***********************

Business Response
Date: 05/10/2024

Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident. A senior member of our Microsoft OneDrive team will investigate this matter and contact you directly to work towards a resolution. Your new case number 7041161815
Sincerely,
Microsoft Corporation.

Customer Answer
Date: 05/10/2024

Complaint: 21209862

I am rejecting this response because: the issue has not been resolved. I would like ******* or the BBB to setup mediation between the BBB, Microsoft and me. I would also like to know what are my options if mediation does not work. Thank you.

Sincerely,

***********************
Business Response
Date: 05/17/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident. Based on the case number ********** this is being worked, please keep in touch with ***.

Sincerely,
Microsoft Corporation.

Customer Answer
Date: 05/17/2024

Complaint: 21209862

I am rejecting this response because:

My OneDrive still has not been fixed and I'm unable to log in.

Sincerely,

***********************
Business Response
Date: 05/29/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident. Based on the case number ********** you did not reply and for that reason the case was closed. Feel free to reopen the case if you need assistance, reach out to the senior who worked the case.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 05/29/2024

Complaint: 21209862

I am rejecting this response because: I need assistance and getting the issue resolved. The issue is still the same. I should be able to log into my OneDrive account that I pay for and Microsoft is doing a horrible job trying to fix it. I need this to be fixed.

Sincerely,

***********************
Business Response
Date: 06/06/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your OneDrive account incident.
Please provide the information requested on the case number 7041161815
And as additional step let's try the following:
Copy and paste this URL on your browser *************************************************************************************************************
Complete the questions and try the troubleshooting options on your own the fits with your situation.
We hope that helps fix the issue.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to redeem my Microsoft cash back and along with many others, as it seems, I am un able to. When going thru the process it wants a phone number, which there already is one. I only have one. At that point I am stuck there or I get am error message. I would like my cash back as agreed to or I will be contacting the BBB.Thank you ***********************
Business Response
Date: 02/01/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/01/2024
Microsoft is hand this to someone else to work on. I don't know if it will be resolved within the 7days given, then what?
**********************;
Business Response
Date: 02/07/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Please work with our agent and respond to their emails so we can move forward with a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am recovering my password and have not received the email for it.
Business Response
Date: 02/01/2024
Hi *************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ************************************************************************* or call the numbers listed on the global business support ********************************************************************************************************************************* to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:01/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Forza Motorsport on 10/9/2023 and was extremely disappointed with the game. I requested a refund through their website on the same day (10/9/2023) and was denied, despite meeting all the criteria outlined by Microsoft for a refund. No reason or email was provided upon denial. Therefore, I bought a game, requested a refund, and was denied, all within the same day, despite meeting all of Microsoft's criteria for a refund.I contacted Microsoft support for further assistance, but they informed me that my denial was improperly processed by Microsoft, as no reason or email was provided. Consequently, they were unable to help me with anything and suggested that I pursue a credit card chargeback to receive my "refund".Over 3 months later, on 1/26/2024, I received an email stating that my refund had been denied, but there was still no information on why I was denied over 3 months ago.
Business Response
Date: 02/01/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is ********** .

Microsoft Corporation
Initial Complaint
Date:01/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a personal account with Microsoft.com (specifically outlook) and I was revoked access to my account recently. When I attempt to log in, I am met with a screen that reads: "Your account has been locked". the email(s) associated with my account are as follows:( ************************ ***************************** I have important accounts registered to the account in question. I've never broken any of the Terms of Service in any way, shape, or form. I really need access to this account as it will cause me a hefty loss of personal files and/or accounts. Also, another request I have is for the Minecraft account associated with the account to be moved to a different outlook account I have. I paid money for this game to play in my free-time and now, I am unable to access the contents I paid for. If needed, I am able to provide sufficient evidence that the account in fact belongs to me (i.e. the account's transaction ID, previous email addresses associated with the account, etc.). The outlook account I would like the Minecraft game to be moved to is " ***********************
Business Response
Date: 02/02/2024

Hi *********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your account incident. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft operates an app called Microsoft Start, and one of the features of the app is called Scan and Earn. To earn rebates of featured grocery products, you click on an item, buy the item at a store, and then upload a copy of your receipt using the app. Supposedly you receive the rebate amount in a few days, although the fine print says it may take up to 90 days. I uploaded two receipts, and they still remain unpaid (the offers show as pending). They are from Publix 7-31-2023 (I should have received $4 in rebates for One a Day Vitamins) and Target 8-15-2023 (I should have received $6 in rebates... $2 for ******* Sambucus Zinc Lozenges and $4 for Bic Soleil razors). I have contacted their "support" service several times over the past few months about this and they simply ask a lot of questions, and ask for copies of the receipts, but nothing ever comes of this. I've searched online and found dozens of complaints from others who have experienced exactly what I have. I would think that a company of Microsoft's stature would resolve these problems, but instead their department that administers this app doesn't help at all. I will attach copies of the receipts to this complaint.
Business Response
Date: 01/31/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/05/2024

Complaint: 21208040

I am rejecting this response because:
To the Better Business Bureau: twice before I have tried to resolve this directly with the company in question, and both times they have done what they are doing now... They respond, saying they are working on the problem, but then all communication stops. I don't want this complaint to be closed out, please. I can't believe that a company like Microsoft is operated in this manner. This is the response I received from them a few days ago:
The issue with your Cashback you are experiencing requires engagement of our External Advanced Capability teams for further research. At this time, we are investigating, I am unable to provide any estimated timeframe for the resolution, however I will keep you updated on any progress of the investigation.

Sincerely,

***************************
Business Response
Date: 02/14/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on by our agent as the issue is still being investigated. Please keep collaborating with our agent towards a resolution.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024

Complaint: 21208040

I am rejecting this response because: the business is not doing anything, and has not done anything , to resolve this complaint. All they do is occasionally send me an email that says that they are working on the problem and that there is no projected date for them to finish. It simply doesn't take this long to investigate something like this.
This was their tactic when dealing with me in the past... They string me along for a long time and don't actually do anything. They claim to be working to provide a solution but they never do produce that solution.
Please do not close this case as they are doing the same thing now that they did with me in the past.
Their employee ****** in their Tier 3 support has sent me the same email several times, saying that they are working on the problem. That is literally all that they have done.

Sincerely,

***************************
Business Response
Date: 02/23/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking,we were able to confirm the case remains open and being worked on by our agent as the issue is still being investigated. We understand this is taking some time to get a resolution provided. Unfortunately, we cannot expedite the resolution as the ticket in charge of investigating the missing chargeback remains pending. Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/26/2024

Complaint: 21208040

I am rejecting this response because:
It has been a month since I filed a complaint against this company and they still have not resolved it. We are talking about Microsoft here and so they should be able to press a few buttons and come up with a solution for this problem. They are using this stalling tactic as they have used with me in the past. The simple fact they are telling me that they are doing something does not mean they are actually doing something. They are hoping that I will give up and go away but I have done that too many times before with them. I remain unsatisfied with their progress. All they do is send me an email every day or two saying that they are still working on the issue. A month is more than long enough to look on the computer and see what happened. Please do not close this complaint.

Sincerely,

***************************
Customer Answer
Date: 03/04/2024
Hello, it has now been more than a month since I filed the original complaint and there still is no resolution. The company just sends an email every day or two saying that they're still working on the problem and that there is no projected date of completion. They are using this stalling technique hoping that I will give up. I can't believe that Microsoft can't figure this out in less than 24 hours, and I don't believe they have any intention of investigating anything. I have found complaints online about this company and this is a very typical way that they handle problems.
Business Response
Date: 03/14/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm this case has been closed as our agent stated the issue is now resolved. We thank you for your patience as we understand the case took several time to get resolved.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/14/2024

Complaint: 21208040

I am rejecting this response because: all they did was drag their feet for a month and a half and did absolutely nothing except send me an identical letter every other day saying that they were working on the problem. This response from them is an absolute insult. I am due more than 20 cents... I am due what I asked for in the original claim. I cannot believe that Microsoft has the nerve to treat me like this. I absolutely reject their response. Furthermore, they gave no explanation of how they came up with 20 cents as the amount that is owed to me. If they will not act in good faith to resolve this matter, then mark this case as unresolved, and customer was not satisfied with the response.

Sincerely,

***************************
Business Response
Date: 03/25/2024
Dear ***************************,
Thank you for reaching out to us, we could see that the agent has sent you an email informing you about the resolution of the case, and the $0.20 awarded to your account, the amount was given due to the percentage cashback offer, Microsoft will now consider the case as closed.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/26/2024

Complaint: 21208040

I am rejecting this response because:
They say that the ************************ was a percentage back rebate. Please note that I never submitted for a percentage rebate, but for a flat dollar amount rebate. I will cut and paste the original text of my rebate request:
I uploaded two receipts, and they still remain unpaid (the offers show as pending). They are from Publix 7-31-2023 (I should have received $4 in rebates for One a Day Vitamins) and Target 8-15-2023 (I should have received $6 in rebates... $2 for ******* Sambucus Zinc Lozenges and $4 for Bic Soleil razors).

Note to BBB: I don't know if these people genuinely don't know what promotions their own company offers, or if they're just trying to wear me out. I think Microsoft has farmed out this operation to some other country, and the people answering these complaints have no idea what's going on.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.