Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,661 total complaints in the last 3 years.
2,337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was not made aware of a migration period to restrict access to a product that I purchased more than 4 years ago. I have the receipt of my purchase. I don't understand how this is legal or ethical.
Business Response
Date: 02/09/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Microsoft Helpline because I couldn't get my documents from OneDrive. When I got their page, they said I could sign in for $1. After going through steps with an "online technician" I texted that I wasn't getting anywhere with them and also told them not to bill me over the $1 they asked for. Unfortunately, in order to sign in, I had to give them my debit card number. Now I see on my online bank statement that they have charged $55.00 to my account. This is blatant fraud as far as I'm concerned.
Business Response
Date: 02/09/2024
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- I got Microsoft Surface laptop 5 15" on August 27, 2023 for my wife from Best Buy(in *********, ******************) and the device serial number is - **************.- In 3 weeks after purchase we started seeing the screen flickering issue and raised a service request on Microsoft portal (Service order ID - **********) on 11/24 and sent the laptop to service via the *** label on Dec 6, 2023.- *** tracking # - 1ZW8597X8424095154 - It is nearly 2 months now and I did not get any proper updates from Microsoft and whenever I call the customer support they are mentioning that there is no response yet from ******** center team". I have attached the 4 pages of screen shot on how many times I raised a Customer support request to reach Support person to get the latest updates on device.- After few days around Dec 29, 2023 Microsoft Customer support team mentioned that there is an escalation ticket raised which is ********** and I can follow up with this ticket. But still I did not have any proper response from the Microsoft support team.- The device is registered with my wife email ID which is ***************************** I'm raising this issue in BBB on her behalf as she travelled out of country for vacation and we got to know BBB can help fixing the issue soon.- I request you to work with Microsoft team and get me the new/fixed laptop or refund the amount I paid for the laptop to get a new one.- Note, there is no physical damage caused for laptop and it was very safely used by my wife for her personal work
Business Response
Date: 02/09/2024
Dear *******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/09/2024
Dear BBB Team,
As I mentioned in my original complaint, the Microsoft team keeps me saying that you will be contacted in 48 hours from 29th Dec 2023 when I first raised the complaint and it is 9th February **** and I keep getting the same message as you have got from Microsoft. I dont know how to accept this message.
Business Response
Date: 03/07/2024
Dear *******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ********* has been working with you on this issue. If you have any questions related to this matter, please reply to the last email you got from case **********, so we can reach a resolution if this has not happened.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/08/2024
Team,
I received the below message from BBB stating that the Business(Microsoft) has sent the below for my Surface laptop. But no one from Microsoft has reached me after Feb 28th, stating '**********' is a duplicate case #. Can you please check with who the advocate ********* is working.
***********************************
"MESSAGE FROM BUSINESS:

Dear *******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ********* has been working with you on this issue. If you have any questions related to this matter, please reply to the last email you got from case **********, so we can reach a resolution if this has not happened.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation"
Business Response
Date: 03/19/2024
Dear *******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We apologies for the inconvenience you have been dealing with, we have contacted a senior member of our Devices Team to further investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/26/2024
Issue not resolved yet
Customer Answer
Date: 04/29/2024
Team,
The compliant - ******** has been closed without being resolved by Microsoft. Can you please look into it.
Business Response
Date: 06/13/2024
Dear *******************************************,
After a thorough review of your complaints and recent service requests *********** and **********), we acknowledge that our Tier 3 advocates have been diligently assisting you with this issue. We can confirm that a resolution has already been provided. Please be aware that any resolution offered adheres strictly to our policies, which we cannot bypass. Unfortunately, no further actions can be taken from our end as the matter has been fully investigated.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/19/2024

Complaint: 21244851

I am rejecting this response because: There is no proper clarification received from Microsoft about the issue, initially they mentioned that the product is lost/not received in one of the phone call. After reaching BBB, they have assigned an senior analyst to work on this issue, but till now they have not informed me how they have resolved the issue without sending a laptop back to me after fixing it.

Sincerely,

Ganesha ***********************************
Business Response
Date: 06/27/2024
Dear *******************************************,
After a thorough review of your complaints and recent service requests ********** and **********, as mentioned before, we acknowledge that our Tier 3 advocates have been diligently assisting you with this issue. We can confirm that a resolution has already been provided. Please be aware that any resolution offered adheres strictly to our policies, which we cannot bypass. Unfortunately, no further actions can be taken from our end as the matter has been fully investigated.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/27/2024

Complaint: 21244851

I am rejecting this response because: the case is closed without letting customer know what is the real reason.

Sincerely,

Ganesha ***********************************
Business Response
Date: 07/03/2024
Dear *******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. This is our final message regarding the matter for which you escalated.
Our approach is always to try to deal with matters amicably, professionally, and reasonably, and we appreciate your business and use of Microsoft products.
Starting 2/4/2024, you have been in contact with us, your case was successfully escalated with the devices team. They confirmed that we did not receive the device, therefore, you will need to work with *** to determine where it was delivered.
The resolution given to you has been deemed final. As the resolution has been provided, at this point, Microsoft support will no longer be further investigating this matter. We have made multiple good faith efforts to explain that theres no evidence that shows that Microsoft received the package, but persistent unwillingness to accept the resolution makes it impossible to assist any further.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/05/2024

Complaint: 21244851

I am rejecting this response because: This is the first time I m hearing from you that They confirmed that we did not receive the device, therefore, you will need to work with *** to determine where it was delivered.

can you please get me the return statement from Microsoft stating that the *** tracking ID that showed delivered is not received at Microsoft end? With that I will work with *** team.

Sincerely,

Ganesha ***********************************
Initial Complaint
Date:02/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey microsoft one of your dirtbag teams and the guy that called me they locked me out of all my business computers and went threw all my personal information in my business they are playing phonies in the background of my software me and my wife were peed on when im done with you and whoever involved your gonna see what the CONSTITUTION OF ******* has for me to retaliate on going for 2 years the phillipines africa your dirt of life is in all my things the constitution states i can do whatever it takes to protect myself this is you COWARDS your DATA CENTERS I wonder were your main ones are holding me from doing business this is the **** OVERSEAS that you have calling me and IM MOVING AGAIN the spectrom and ******* teams are having fun and you know the *** those phonies you cant get help well now im traviling and getting freinds to help. THAT PHONIE THAT CALLED ME. I WANT AN ******** TO CALL ME AND NOT FOR NOTHING I DONT KNOW WHO IS SUBMITING BBB REPORTS ON YOU IT MUST BE THE GARBAGE THAT IS GOING THREW ALL MY THINGS TO KEEP IT GOING. YOUR GONNA SEE HOW MAD I AM AND NOW MY GIRL. IF YOU SEE A ******* TRANSIT BUS COMMING ITS AIMED AT YOUR DATA CENTERS. THE **** OF EARTH POLICE DO NOTHING NOBODY DOES WELL IM USEING THE CONSTITUTION OF ******* I CANT WAIT TILL *********************** GETS THE SEAT I ALREADY SENT HIM LETTERS ABOUT YOU THE *** AND THE *** AND EVERY COWARD ONLINE. I DONT MEAN ANY GOOD WITH THIS TELL YOUR COWARDS IM COMMING TO GET YOU
Business Response
Date: 02/09/2024
Hi ******,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your business account issues.
We recommend you this link , so you can get assistance as to your situation.
Business Assist for Microsoft 365 - Microsoft Support [a512-271f-42c-022b]
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/14/2024
I DONT HAVE 365 I CALL THEMN BUSINESS COMPUTERS YOUR PEOPLE OR WHOEVER HAVE BEEN GOING THREW MY THINGS ONLINE VEIWING ME IM LOCKED ON SOMEONMES SERVER I HAVE ONE MACHINE ITS BRAND NEW THEY DEACTIVATED IT WINDOWS 10 PRO THE ONE GUY THAT CALLED HERE TOLD ME I HAVE OEM COPYS i HAVE 10 COPYS OF WINDOWS 10 PRO RETAIL NOT OEM THAT ONE GUY ONE MACHINE IS WORKING. THEY ARE ALL GOOD FOR WINDOWS 11 PRO. I READ YOUR TERMS OF SERVICE I DID NOT VIOLATE ANYTHING WHY ARE MY PCS NOT WORKING AND ITS DEFINETLY THE OPERATING SYSTEM. I NEED YOU TO CALL ME AGAIN BECAUSE WHEN I TAKE MY COPY OFF A MACHINE I CAN PUT THAT CFOPY ON ANY MACHINE I WANT TO. I BOUGHT ONE COPY FROM BEST BUY ITS MADE IN ****** NOT THE ********* BOUGHT A COPY FROM MICROCENTER ITS MAD IN THE *********** IS THAT RITE. SOMEONE IN MICROSOFT IS DOING THIS TO ME HOPW DO YOU FIND THAT COUNTRY OR TEAM THAT IS DOING IT BECAUSE WE THE PEOPLE THAT MADE MICROSOFT WHO YOU ARE WE CANT CONTACT YOU THE ***** IS A RUN AROUND THAT IS SO NOT RITE I NEED SOMEONE TO CALL
Customer Answer
Date: 02/14/2024
IM SORRY ABOUT THE WAY I TALK IN THE MESSAGES THATS THE WAY I FEEL WHEN ABUSED FROM SOMEONE AND ITS NOT RITE TO MY FACE COWARDS IF IM WRONG ABOUT THIS IM A MAN I DONT THINK IM WRONG 3 YEARS HELD BY SOMEONE I HAD MY EQUPMENT ROBBED FROM ME FROM A REPUTABLE CPOMPANY AND I WAS GOOD UNTILL I WAS NOT GOOD YOU KNOW WHAT I MEAN
Business Response
Date: 02/27/2024
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your business account issues.
Please provide the previous service request number and your business account email address to look into it further.
We will wait for your response.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/01/2024
tell microsoft they have more problems than they think and ****** if their involved im going to take it out on both company's and my target is your companies like you did me

i love to travel i have a truck with a battering ram on it set to go throug a brick wal did you ever see one . and i have about 2500 people that saw what was done to me over the last 9 months if its the law than be it

read the constitution of ******* and me im nones step on
Customer Answer
Date: 03/01/2024

Complaint: 21244470

I am rejecting this response because: I see now whoever this is and im gonna say microsoft this computer is the one the ditbag fixed its the only on can accesse anything on and spectrom i have something for you to

MAKE SHURE YOU READ THE CONSTITUTION OF ******* YOUR GONNA NEED IT

Sincerely,

*********************
Customer Answer
Date: 03/01/2024
microsoft is not to be trusted and spectrum they are the lowest dirt living and know how you can prove it the *** is a government agency and in the constitution, they are not aloud to recommend no body and no body can use them for sa recommended source also this is to you the bbb look who is running the *** any person ion the seat has to be an American citizen who is their now and the brag about it. if you LOVE AMERICA PEOPLE MUST BE SICK IN THE HEAD WE ARE WATCHING OUR BUITIFUL COUNTRY GET DESTROYED ************* SAID IT ON NATINAL TV. THESE INFIDELS ARE DESTROIYING YOUR COUNTRY YOU LET THEM ILL SEE YOU ALL IN AN AFTERLIFE AND BEWARE IM AN ANGRE CAMPER

Customer Answer
Date: 03/01/2024

BBB look around Microsoft and spectrum are lower than the dirt i stand on. And the trash in the government OMG ******* is dummed I'm a KNOWONE these are the devil, and the curse will come true I'm going to sit here curse them till it does. Karma for types like this watch out. These are spiteful Indian garbage. that microsoft has nothing i can do cowards did it
PS
IM NOT NUTS IM SMARTER THAN YOU THINK
Customer Answer
Date: 03/06/2024
i TOLD YOU I DONT HAVE A MICROSOFT BUSINESS ACCOUNT I HAVE 1`0 COPYS OF WINDOWS THAT THE GUY FROM MOICROSOFT YOU GAVE MY HOME NUMBER TO
WELL I HAVE 10 COMPUTERS AND 10 COPYS OF WINDOWS PRO THAT HE GOT ONE EMAIL ADDRESS AND THAT COPYT OF WINDOWS IS FINE YOU AT THE BBB *******
MICROSOFT AND THE OVERSEAS CONTRYS THAT TAKE CARE OF IT ARE SPITEFULL NOT ALL SOME OF THEM AND WHAT THEY DO IS WHAT THEY DO RIGHT NOW I KNOW MICROSOFT
IS VIOLATING MY CONSTITUTANAL AND CIVIL RITES THEY ARENT ALONE IM TRYING TO FIGURE OIUT WHO IS HIDING. MY NETWORK IS OPEN TO THE GENERAL PUBLIC BUT HIDEN FROM THE ***** AND
THEY ARE ABUSING ME AS A PHONIE COWARDS WOULD AND IM ANGREE AND IM GOING TO GET THEM BACK NO MATTER WERE THEY ARE IN THE ***** AND IF THOIS IS COPS I HAVE A TRICK FOR
THEM I DONT THINK A COP WOULD **** LOWER THAN DIRT TO HURT A CIVILIAN IM TRYING TO GET ON A SHOW RITE NOW TO SHOW THE ***** WHAT THE INTERNET REALY IS.

i JUST INSTALLED WINDOWS DATA ****** 2022 FOR MY BUSINESS IT HAD 2 DIFFRENT FORMATS ONE WAS WITH WINDOWS AND ONE WAS A CONSOLE THIS IS A FABRICATED VERSION UNTILL THAT
ONE GUY FROM THE BEGINING THAT CALLED ME WICH NOW AFTER 10 TIMES I DOUT THE COWARDS GONNA CALL IVE ASKED YOU 6 TIMES ALREADY MICROSOFT TOOK OVER THE INTERNET AND
WHAT IM GOING THREW SHOWS ME THAT PEOPLE ONLINE ARE FOUL. LIKE D-LINK THEY STOLE MY ROUTER HAD ME PAY TO SEND IT TO THEM 2 MONTHS AGO NOT A WORD FROM THEM AND THE 2
CHILDREN IN THE OFFICE AND THE **** GUY THEY ARE THE LOWEST FORM OF LIFE THIER IS BLKOCKED MY NUMBERS THEY DONT KNOW IM NOT LETTING THEM GET AWAY WITH IT GARBAGE LIKE
THAT NEEDS A ****** TAUGHT TO THEM THIS GUY ZUES TOLD ME IM SUPPRISED I DID NOT LET IT GO YET IM NOT LETTING THEM GET AWAY WITH IT WATCH AND SEE SAME WITH MICROSOFT
WHOEVER IS HOLDING MY NETWORK HOSTAGE AND BUILDING A ****** ARROUND ME THEY ARE GONNA PAY FOR IT MY FATHER WOULD CALL THEM NINCOMPOOPS SMART PEOPLE WITH NO
COOTH YOU ARE GONNA READ ABOUT IT WATCH AND SEE YOU WANNA CLOSE THIS GO FOR IT WHEN NOT HEARD SEEN OR ANYTHING BEST FOR REVENGE
Business Response
Date: 03/11/2024
Hi ******,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your business account issues.
We recommend you contact. Business Assist for Microsoft 365 - Microsoft Support [a512-271f-42c-022b]
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am bliI am legally blind. I need the accessibility settings in windows to be ablile to see my computer, specifially the high contrast black theme and enlarged fonts. Since XP version, Microsoft has been stripping accessibility settings little by litte. Now, with the last update I no longer have access to the high contrast black theme on chromium based based browser, including edge. Microsoft accessibility ***** "forced dark theme", but thtat only gives a messy grey them that is VERY difficult to see. No chromium based browser will offer a black them. They even ignore black theme extensions. This is unaccesptable, non-inclusive, and a violation of the Americans with Disabilities act and viloates the the law ***** passed by requiring all websites to be accessible.Websites that recognized system settings can no longer provide a black them because the windows operating system wont allow it.There is no reason Microsoft has to subtract this very necessary accessibility option for the visually impaired/blind tool Visually impaired people need a way to be able navigate the world. With Microsoft steadily reducing personalization options they are reducing the quality of life and ability to work for marginalized people. Microsoft has a duty of care to its customers, including the disabled. There is no reason why a product from **** gave better options than the same product of ****. This has existed for for nearly 30 years. Getting rid of it makes life impossible unnecessarily. Please restore my high contrast BLACK theme. Also, please make computer setting compatible with screen readers. going into the control panel, most options arent read by screen readers OR microsoft narrator. Thank you for this attention
Business Response
Date: 02/08/2024
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/23/2024
The Microsoft agent used remote desktop to attempt to fix the hihgh contrast black theme and was unable to do so. ALL chromium based browsers no longer obey the system settings and you cannot install a black theme using an extension. All that is offered is a "dark" theme which is grey and difficult to see if you are visually impaired. the high contrast black theme has been a part of the windows operationg system since windows xp and is a necessary component to help visually impaired people be independant. This most necessary accessibility setting has been broken with the latest update and has rendered, edge, chrome, and brave unusable for me and others. taking away such an important accessibility option that makes technology accessible for visually impaired people is negatively impacting the lives of myself and others that i know. Microsoft has always been an inclusive and responsible partner and has a duty of care to it's disabled users. This isnt even a new feature, but existed as far back as the 1990's. The agent contacted her supervisor and said there was nothing they could do. Please resolve this problem
Business Response
Date: 02/26/2024
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. In case you have further concerns please respond to their last email, however, if a resolution has been provided after fully investigate the issue, we will not be able to change it as our Technical Support has validated all available options and responded accordingly.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Surface Pro 9 from the online Microsoft Store on August 17th, 2023. I received the device around one week later, and immediately noticed it had the tendency to shut itself off every 5 minutes or so.I put in a service order request on September 2nd, and Microsoft received the device on the 19th. I received the device back on the 29th, and was promised that the device had "passed rigorous checks" to ensure it was working correctly. Within a minute of turning the device back on, it shut off and began failing again, just as it had before.On the same day, I put in a second service request, and Microsoft received the device on the 4th of October. I received the device back on the 9th, and it worked for around one week before the device stopped turning on entirely.On October 19th, I had put in a third service request. I noticed that somewhere during this whole ordeal, the window to return the device had passed.All of this is to say that I could not have possibly made a judgement of whether I should keep or return the device, as I wasn't in possession of it for more than half of the 60 day window, and when I was in possession of it, it didn't even function as the Surface that I purchased should have, as Microsoft repeatedly sent me back faulty devices.I was told by Microsoft service agents that there was nothing that they could do, and that "we [Microsoft Support] don't have any option to bend the return policy" (case #**********), and I was lied to in case #********** that it was possible to "request this one to [a] higher level," and finally told that the only option was to create my third service request (case #**********).I went through Microsoft's dispute process and never heard back from any representative for the company, despite the timeline that they guaranteed.
Business Response
Date: 02/08/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/10/2024
I absolutely would like to reopen this complaint.

The business has failed to reach out to me in an even remotely timely manner about my complaint, and my problem is still very much unresolved.

- *********************;
Business Response
Date: 05/14/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041389930.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Complaint: 21241621

Microsoft is continuing to perpetuate that their policies are the reason for not allowing a return.
They continue to refuse to accept that I did not own the device for the duration of the return window, as their policy says, since the device was being fixed at their service centers at the time.
By Microsoft's logic, if they send an absolutely not functional device to a user, and the user wants it fixed (since obviously they paid for a working device), the user can no longer return it once they finally receive a working device and realize it isn't adequate.
Totally predatory policy, and absolutely nonsense.

***********************
Business Response
Date: 05/30/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on. Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If A Gamer KNOWS THE PRODUCT BETTER The companies HAVE NO RIGHT TO REVOKE A PRODUCT easily defined As Alienware owes me And THE PRODUCT KEY THEY ADULTERATED ETC THAT IS A SIN tell them I would Like to seu them FOR EACH PROBLEM THEY CREATED SADLY
Business Response
Date: 02/07/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, Alienware is not owned by Microsoft, please contact Alienware or **** for support on their product.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft controller Elite series 2.Price:$149.79 My name is ******************************** born October 23,2003.I am writing to express my dissatisfaction with my recent purchase of an Elite Controller, Order Number: 2000111-19208265, made on July 23, 2023. From the ******* official website.Despite the controller being under warranty until August ****, I have encountered a problem where the joystick exhibits involuntary movements, causing the cursor or character to shift without any input from the user.and What makes my disappointment worse is the discovery that numerous others have reported similar problems with their Elite Controllers, as evident in multiple complaints online. This widespread issue raises concerns about the overall quality and reliability of this product. As someone who paid a premium for the higher end controller i feel as I deserve what I paid for and when trying to get a warranty claim they tried charging me another $79 just to fix it.not replace it but fix the parts.its ridiculous someone gets scammed like this by a big corporation.
Business Response
Date: 02/08/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an email stating that there was suspicious activity on my account. Signed in to change my password. I cannot verify as my phone number is changed. I am unable to access my account and can get No One on the phone to help. Hundreds of dollars down the drain. This is unacceptable. Shame on you Microsoft.
Business Response
Date: 02/07/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/10/2024

Complaint: 21240291

I am rejecting this response because:

2/7/2024 is the first and last time I have ************ from Executive Customer Relations despite multiple response emails by me. Nothing has actually been done to help my complaint and I am being ignored.
Sincerely,

*************************
Business Response
Date: 02/22/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** was working with you on this issue and the issue has been solved as you granted access to your account, however, in case of further concerns please respond to their last email so your concern can be re-validated and solved.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox Series X in June of 2023. A month or so after I purchase the console the disk drive stopped working. I was busy through the summer working and didn't have time to contact them till October to repair the console. I contacted them about exchanging the console and received a "refurbished" console from Xbox. Which I was already not happy about because I spent good money on something that broke down after a month of having it. The "refurbished" console i received also has broken down and now I am having a nightmare of a time trying to get them to exchange this console for another one that actually works. The support is horrendous and completely unacceptable for a company like Microsoft. I was disconnected on my call and there is no direct line to reach someone. You have to go though the website and after three call backs you can't contact them anymore. I am seeking a refund or a NEW console. Receiving another console that someone has already returned because it was broken is not gonna be acceptable.
Business Response
Date: 02/09/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.