Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,661 total complaints in the last 3 years.
2,337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ongoing subscription for Office 365 from Microsoft for my iMac. One of the components I use most is ******* for email. Recently ******* developed an issue with the SEND email component. In the course of MS ****** correcting that issue, the SEARCH component was corrupted and was turned off. In the course of repairing that issue, the SEND component was turned off again, and now neither works. Over 5 days I spent countless hours with a parade of MS support ****** online and on the phone. We set up the new ******* program but it is not complete and functioning fully either. In the end, none of the ****** could help and the last one cut me off before the conversation ended. This simple problem was beyond their ability to repair and after all that time I was informed that I would not even receive a discount for the lack of a fully functioning email system. As an individual consumer, MS made me believe that my issue was more of a problem for them than it is for me, and that only added to the frustration of not having a fully operation email system today. RESOLUTION PROPOSALS: #1) Final and complete repair of the MS ******* email system including Legacy and New ******* and no reduction in subscription fee #2) with no repair a sharp reduction in the amount of the subscription fee.
Business Response
Date: 02/13/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had my access revoked to my personal Microsoft.com account, specifically Outlook. Whenever I attempt to log in, a screen pops up stating, "Your account has been locked." The email addresses associated with my account are as follows: ***************************** and the recovery email is: ***************************** Within this account, I have important registrations linked to various services. I want to emphasize that I have never violated any Terms of Service agreements.Regaining access to this account is crucial for me, as losing it would result in a significant loss of personal files and accounts. Additionally, I have a request regarding the Minecraft account associated with this account. I purchased this game for leisure, and now, I am unable to access the content I paid for. I would appreciate it if the Minecraft account could be transferred to a different Outlook account that I own.I am willing to provide sufficient evidence to verify my ownership of the account, including the account's transaction ID and previous email addresses linked to it. The Outlook account I wish to transfer the Minecraft game to is **************************
Business Response
Date: 02/12/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/13/2024

Complaint: 21257538

I am rejecting this response because: I got an email to fill out some questions, I filled them out got emailed back 4 hours later, and they said they can't do anything and I didnt provide enough information to unlock the account. What am I suppose to do?

Sincerely,

***************************
Business Response
Date: 02/22/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After a thorough review of your complaint and the recent service request ***********), we found that our Tier 3 advocate, *******, was actively assisting you with this matter. However, I regret to inform you that we encountered some challenges during the validation process.
Microsoft follows specific procedures to verify account ownership. Unfortunately, if you have not successfully passed our validation checks due to security reasons, we are unable to grant ****** to the account in question and this is the resolution that was given to you, unfortunately, we cannot bypass this resolution and we remain on the same outcomes already given.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Similar to this issue: ************************************************************************************************************************************************* I have been a microsoft azure customer. I got locked out of my account and still can't log in, no specific reason given.I contacted microsoft 3 months ago, the issue is just dragging on and getting ignored. Now I am getting high usage cost emails from the service.There are 2 tickets involved:- **************** - **************** The only updates I get are that the 2 people who were working on this are not available.
Business Response
Date: 02/13/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased multiple movies through Microsoft's Movies and TV service. There are multiple movies that are primarily English where other languages at spoken, such as Kill Bill. Microsoft does not provide subtitles for the non-English parts, meaning you have no idea what is being said. I have contacted Microsoft and there only response was to find and download the subtitles myself. I stream these movies. I should not have to find and download subtitles to be able to watch them. If they cannot adequately and completely subtitle a movie, they should have better transparency and accountability for failing to provide and watchable movie.
Business Response
Date: 02/12/2024

Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your movies subtitle issues

We recommend you follow this thread

*******************************************************************************************************************************************************************************************************************************************************************************

If you need further assistance, feel free to visit Microsoft.com
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Office 365 which is now Microsoft 365 on January 26, 2019 and to this day they cannot resolve the issue where it needs the password every 7 days. Multiple attempts and now they do not respond to my email for help. I have emailed everyone including the Customer support, CEO and board of directors.
Business Response
Date: 02/12/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xbox is running a banner ad, on my xbox home page which is shown when i turn on my xbox, to join Xbox Game Pass for ****; when clicking the ad you are immediately prompted to pay *****. When i called them they are refusing to honor that price as it is for new customers but the ad just says join Game Pass for $****.
Business Response
Date: 02/12/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/18/2024
Xbox had an ad with a price they are refuse to honor
Business Response
Date: 02/23/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** has been working with you on this issue and has provided a full explanation regarding the advertisement. We apologies if the resolution and information have not fully filled your expectations, however, we can confirm that the information provided has been accurate with your concern and no further actions can be taken.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Response ************ 1/1/2024 for $75.58 . I am not sure how they obtained my credit card information.
Business Response
Date: 02/12/2024
Hi *********************************,.

Thank you for contacting Microsoft Corporation via the Better Business Bureau your charge and refund request.
We reviewed further your account ************************
And the charged was due to a renewal of the Microsoft Office subscription as in previous years for that reason you got the charge, however we decided to cancel the service and provided the refund as One-Time exception.
Order ??118270-2348-4297-????-?6?3?75??8?2 /??118270-2348-4297-????-?6?3?75??8?2

Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
If you need further assistance, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/14/2024
Microsoft has not explained how my **** info was used as no authorization on this end was given. Additionally, the Microsoft wording states"as in previous years" when it underscores such words as "subscription" or subscription charge. A better explanation of my supposed authorizations in previous years is warranted. Thank you BBB.
Initial Complaint
Date:02/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!I had an activated copy of windows 11. The drive it was installed on died so i replaced it and did a clean install. Now my digital copy of windows 11 refuse to activate again. The digital license comes from a windows 8 pro retail box install (retail box license) that i upgraded to windows 10 (digital license) that i upgraded to windows 11 (digital license). Technically the digital license is supposed to be tied to my ******************** account and should re-activate upon re-install. I called Microsoft Support (from a number on their official web site) and they did not help me and basically told me i add to buy another license for 260$ CAD. It almost sounded like i was calling a scam center in ***** ... i can provide information on my old Windows 8 pro retail box license upon request but can't give information on my digital license since well i can't find where i would get that information on Microsoft's web site.My Microsoft Account : **************************** Original license : retail windows 8 pro box upgraded digitally to windows 10/11 (can provide the key to Microsoft upon request)Version of Windows installed before and after clean install : Windows 11 pro License status : notification Notification reason : 0xC004F034 Partial product key : (can provide upon request to microsoft)
Business Response
Date: 02/12/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in to request the assistance of the BBB in resolving an issue I have with the service ****.com which is owned and operated by Microsoft Corp. It has come to my attention that the website white pages.com is appearing in the Bing results when my name is searched on **** it returns the results of an UNKNOWN, UNRELATED individual. Since Whitepages has started posting this incorrect information, I/we have had UNEXPECTED AND UNWELCOMED visitors to BOTH our places of employment AND personal residences looking for this other UNKNOWN person that is appearing on ****.com by way of Whitepages.com. I have contacted the Executive offices of Microsoft Corp and was referred back to Whitepages regarding the matter, Whitepages confirmed that all informaiton pertaining to this individual were "D-indexed and removed from their site yet this issue still occurs on the **** results. I have contacted my attorney (********************* ************) regarding this matter who has instructed me to attempt to resolve this in any way possible before taking possible legal action against Microsoft Corp and Whitepages.com by way of asking the court for an order for removal then suing for attorney fees and other "damages". I am simply "RESPECTFULLY REQUESTING" that the information that is returning on **** when my name is searched that is INCORRECT and potentially DANGEROUS no longer be returned for "Public View" please understand the reason for this request is we have a VERY serious concern for our safety, We are being visited by "Skip Tracers" they call themselves attempting to locate this other unknown individual. I would very much like the business to contact me so that we can work together to please remove this. I have exhausted all other efforts in removing this incorrect and potentially dangerous information but have been unsuccessful up until now unfortunately.
Business Response
Date: 02/12/2024
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issurance warranty is not being honored.
Business Response
Date: 02/12/2024

Hi *********************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft warranty incident. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
Sincerely,?
Microsoft Corporation.

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