Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,386 total complaints in the last 3 years.
2,145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft 365 customer service has not resolved a duplicate annual subscription charge of $106.99, placed on my *** CC 1/15/23 and again my personal bank *** Debit CC on 2/17/23. I have filed (4) case complaints (2/20: case#**********; 3/2: case#**********; 8/8: case#**********; 9/5: case#**********), with the last case# being "reopened." Each time the Microsoft Support Advocate prematurely closes the file. I have provided them pictures of the *** Debit CC showing last four digits and expiration, and name on the account, as well as a copy of the checking statement indicating a MICROSOFT*SUBSCRIPTION ******* WAUS charge on 2/17/23. This was the charge that came after my 1/15/23 charge, and the one I am calling a second duplicate charge. However, the Microsoft Support Advocate wanted the same picture copy of the *** CC, even though that was not in question. I was unable to provide a picture of that *** CC because shortly after paying, *** issued me a new CC because of a security breach. Naturally I did not hold on to an old defunct CC, especially when I have an updated one. Microsoft Advocates keep repeating that I must produce the old CC to meet their policy, and to call the bank to get a copy. *** CC is not a bank, but I called them anyway. After laughing at me, because they dont keep on file copies of old CC to hand out, they did provide me a digital receipt indicating MICOROSOFT CHARGE OF $106.99 on 1/15/23. In addition to this I provided a copy of my *** CC statement for that month, highlighting the last 5 digits of the old CC with my name at the top of the statement. Apparently none of this was sufficient for Microsoft, because they closed the case again 9/29/23 for my complaint of this duplicate charge that is going on 9 months now. I called to start the process again today 10/5/23, and the Microsoft agent after a few minutes actually hung up on me. The customer service experience has been terrible, both in basic communication but also competence.
Business Response
Date: 10/11/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unexpected charges from Microsoft. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********. We see that advocate ***** has emailed you for additional information. Please continue to work with ***** toward a resolution.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of 2023, Microsoft charged me $88.48 for what turned out to be a fraudulent MS ****** subscription from someone who had obtained my credit card information without my knowledge or consent.After contacting Microsoft, I was told that I would need to contact my credit card company for a refund and that once my money had been refunded from my credit card company, Microsoft would deactivate the fraudulent account for non-payment.I followed the instructions from Microsoft, and my credit card company issued me a full refund on my May credit card statement.I thought the matter was concluded until August 22nd, when Microsoft again charged me $88.48 to renew the subscription for the same account that had already been flagged and reported as fraud.Given that this time, it was Microsoft who failed to take action on the fraudulent account and deactivate this fraudulent account as they had previously indicated they would, I contacted them for a refund.To my surprise, Microsoft once again refused to issue a refund, insisted I contact my credit card company for a refund, and once again claimed that once the refund was given, Microsoft would deactivate the fraudulent account for non-payment.Unfortunately, I cannot get off this Microsoft merry-go-round of sheer frustration. I want a refund from Microsoft.
Business Response
Date: 10/11/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unexpected charges from Microsoft. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********. Upon review of the case we see that agent ****** has reached out to you for additional information.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 10/13/2023

Complaint: 20700210

I am rejecting this response because:

The Microsoft agent was very helpful and through. He fully acknowledged the errors that Microsoft made on this charge for an account already reported and flagged as fraudulent but unfortunately Microsoft does not take any accountability and refuses to offer any solution aside from "contact your credit card company".

The Microsoft agent admitted to me (in writing) that even if I receive a refund from my credit card company a second time there is no guarantee that Microsoft will not charge me again for the now twice fraudulently reported account.
I stand by my earlier statement that in my opinion Microsoft enables fraud and profits from it at the consumers expense.
"Customer service" is nothing more than optics at Microsoft. Be warned.
Sincerely,

***********************
Business Response
Date: 10/19/2023
Dear ***********************,
Thank you for your response. We followed up with the advocate who assisted you on SR ********** and he confirmed that, based on information you provided, he was able to locate an account. He disabled auto renew on the account and removed the payment instrument. There is an active subscription on your Microsoft account with auto renew on but the advocate indicated that you are aware of that subscription and want to keep it.
Please let us know if we can be of further assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/23/2023

Complaint: 20700210

I am rejecting this response because: Microsoft now informs me that: "We followed up with the advocate who assisted you and he confirmed that, based on information you provided, he was able to locate an account. He disabled auto renew on the account and removed the payment instrument."
In other words Microsoft now finally acknowledges there is an account that does not belong to me and this is why they have disabled the auto renewal for that account as well as deleted the payment information for that account so I cannot be charged for it again. (Which ironically is precisely what Microsoft told me they would do the last time I was wrongly charged for this account that does not belong to me)
Unfortunately Microsoft failed to do this last time and still charged me again and continues to refuse to provide me with a refund of $88.48 for the error they have made.
This will remain unresolved until Microsoft provides a full refund of the $88.48 they charged me for an account that even they now acknowledge is not my account.
Sincerely,

***********************
Business Response
Date: 10/27/2023
Dear ***********************,
Thank you for your response. With regards to your refund request, you will need to contact your financial institution. We are unable to process a refund.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/30/2023

Complaint: 20700210

I am rejecting this response because: This was an error made by Microsoft despite previous promises from Microsoft that this charge would not occur again.
You have publicly acknowledged the error that Microsoft has made and likewise publicly stated what steps Microsoft has taken to ensure this matter does not occur again (which I was promised by Microsoft p[previously)
It should not be up to the customer to independently pursue a refund from a financial institution that Microsoft charged without authorization to begin with.
I maintain my opinion that this "no refund" policy from Microsoft enables fraud to the financial benefit of Microsoft at the expense of customers.
Many of your customer service representatives I spoke with also confirmed this but always stated "there was nothing they could do".
This is how Microsoft operates as this process has also confirmed.

Sincerely,

***********************
Initial Complaint
Date:10/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order back in ************** # **********. This was a pre-order for a game that was to be released on 10/3/23. I then received an email on 9/24/23 that my order was completed and that I had been charged. Again, this email confirmed the release date of 10/3/23. Yesterday was 10/3 and we tried to download our bundle of software. Nowhere was I able to download the software. After finally finding an option for support I called and spoke with a representative from Microsoft who simply told me that no, my software wasnt going to be available until 10/6. I told him that he was incorrect and that it said 10/3 everywhere. He asked me to tell him where I was seeing that. While I was navigating to find all of the places where these details were listed, he hung up and did not call back. I need to speak with someone from Microsoft. We were able to find a (convoluted) way to download part of it last night, but only 1 out of 4 items. VERY frustrating as we spent a lot of money and we anxiously awaiting this release.
Business Response
Date: 10/10/2023
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, We apologize for the confusion about the game release, the official release date of *** 24 was set for October 6, 2023, we hope you enjoy your gaming experience.

Happy gaming,

Microsoft Corporation
Customer Answer
Date: 10/10/2023

Complaint: 20695533

Please explain why it said 10/3/23 everywhere on screen, in my order confirmation, etc.

Sincerely,

*********************************
Customer Answer
Date: 10/16/2023
See attached screenshot of the order confirmation email from 9/23/23 stating the availability date of 10/3/23. Its always been 10/3/23, even since we first placed the order back in August. Additionally, we saw 10/3 listed on some of your website pages on 10/3 when we tried to get help from your customer support (before he hung up).
Business Response
Date: 10/19/2023
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we understand your issue,this most likely was a mistake on our part and we apologize for the confusion,however the game is already out and there is nothing else to be done.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/19/2023

Complaint: 20695533

I am rejecting this response because
Please explain what you will be doing to determine the root cause and to ensure this doesnt happen again. We had kids counting down the days until the release and then had to spend ******** trying to figure out what was not working properly. Additionally, your representative was of no help whatsoever, so thank you for your apology, but Id like to know that you will actually do something more on your end to investigate. I would also like to know with whom I am speaking.
Sincerely,

*********************************
Initial Complaint
Date:10/04/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date is 10/2/2023. Every year I get charged an annual subscription for Microsoft 365. I have tried numerous occasions to resolve this issue with Microsoft. The problem is I am unable to cancel my subscription through the Outlook account where the subscription was placed because the account has been suspended and I am unable to reset my password. In addition, the software is on a computer that is no longer workable. I have numerous case numbers with Microsoft. They are **********, **********, **********. I want the subscription cancelled under outlook account ************************** immediately
Business Response
Date: 10/09/2023

Hi ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft suspended account and refund request.
We understand you and are sorry to hear that.

We processed your refund request.
This will take from 3 to 5 business days to be reflected on your account and depending on your local bank policies it may take up to 30 days.

For future issues, feel free to visit Microsoft.com to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/16/2023

Complaint: 20694871

I am rejecting this response because:
In addition to the refund, I would like my annual subscription cancelled to eliminate the billing issues going forward. I do appreciate the prompt response regarding the refund for the 2023 Subscription.

Sincerely,

*************************** Arena
Business Response
Date: 10/17/2023
Hi ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft suspended account and refund request.

We processed your refund, and the payment instrument was removed and you will not be charged any more.

For future issues, feel free to visit Microsoft.com to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************** Arena
Initial Complaint
Date:10/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2023 I replaced my computer and chose not to have Microsoft installed on it. I had a subscription for Microsoft 365 so logged into my Microsoft account to remove the auto renewal since I would no longer be using that service.October 2, 2023 I received notice from my PayPal account that a $74.71 charge had just posted for Microsoft 365 subscription. I went into my PayPal account and found the merchant contact number to dispute the charge and request a refund for the service I had canceled and did not want. I called the merchant contact number only to find that it was to a medical alert service.I searched the internet for contact information to Microsoft and found a number to try. I was directed by a computer operator to log into my account. I tried logging into my account but my phone number has changed and there is no other way to verify my account. There is an account recovery form that I filled out and I used the codes that were emailed to me which in the end returns you to needing the phone number for validation and then you start the **************** again. Searching the internet again I f three more found three numbers which all went to the same computer operator. Each time she said to log into my account and hung up never giving me the option to say anything.The next day I used a different phone and told the computer operator that I couldn't get into my account. The computer operator decided I needed help with my password and again directed me to go to my Microsoft account for assistance. Calling the other numbers resulted in the same as before. The computer operator says to go to my account and then hangs up.I had canceled my subscription and auto renewal to Microsoft 365 yet was charged for it.I attempted to contact Microsoft only to find that there is no possible way to contact them for assistance or to dispute the charge to get a refund.I need someone from Microsoft to contact me or refund the $74.71 for the subscription.
Business Response
Date: 10/09/2023

Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your charges issue. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The xbox series x is advertised as being an all in one home entertainment console/system. That includes it being a *** and blue ray player. I believe Microsoft is falsely advertising this. There are hundreds of complaints about the *** and blue ray player never working. The player its self relies on an app to work. Once the system is bought and you go to use the *** player, it tells you to update the app. The app will not update. When you troubleshoot, and do the Uninstall to reinstall, it will not even let you downloaded it to reinstall it. Other who have some how managed to get it to download and install still say it doesn't work and are presented with an error code. Again many combines going as far back as 2016. These consoles cost 600 plus dollars, and one of the most important selling points to the systems doesn't even work. I feel they lied to customers about the quality of their product, and put something out there that is broken. And have done absolutely nothing to fix the problem.
Business Response
Date: 10/10/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I contacted Microsoft in Dec 2022 because my system continually shut down playing MW2. They then referred me to *********** , after sending multiple videos they pointed out that this is a hardware issue. After several phone calls Microsoft wouldnt help.Fast forward to September 19th and a rep told me at the call center that he was waiving my repair charge and to take it to Best Buy to exchange. Since when I first started calling it was under warranty. He told me he would personally contact Best Buy and tell them the situation. I told him it is a 40 minute drive one way and that this better work. I get to Best Buy and they said that this exchange is not possible and I was lied to. Since then I have made 22 phone calls to Microsoft and getting promised exchanges and even mailing me a new system. I recently was called a liar, I have asked for recording of my phone calls to prove what I have been promised and they refused to release them to me. I am asking for a new system and credit of 100 dollar to my acccount to cover gas expenses
Business Response
Date: 10/10/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased microsoft xbox series x 1TB console-Black ($499.99 + $41.74 tax/fees=$541.73) and a Microsoft 24mo Xbox Game pass Ultimate membership (formerly Xbox Live) - XBox All Access- XBox ****************** ($339.77) on September 22, ***************************************** ******, **. The order total for Order Number; BBY01-806679698680 was $881.50 and was ready for pick-up on September 29, 2023. At the time of purchase I had an existing Xbox Live (game pass) Subscription that was pre-paid through May 2023. I was told the new console would come pre loaded with the 24 month GamePass, all I had to do upon receiving the new console was to log in using the same Gamertag. My existing Xbox live subscription would continue until the remaining 8 months were up, then the two year game pass would begin. There is only one xbox account, therefore only one gamertag for our entire household. The xbox was a surprise gift for my sons birthday. 9/29/22 I came straight home, unboxed the console, set it up in my sons room, logged it in myself. The same xbox account has been logged in ever since. In May 2023, my son informed me that his game pass subscription had expired. I made attempts to get in touch with microsoft, but its nearly impossible. There is no way to directly reach out to microsoft. You can only hope to enter the correct sequence of pre written prompts on their contact us section, to get the request a call back screen. That is the only way, outside of ******* to get through to microsoft. Once I was finally able to get through at the end of june, I was told to contact best buy, and citizenspay bc they are the merchant/financier. I contacted both *******, and citizenspay and the response was the same. Best buy stated they are only the retailer, and since it was a software issue i needed to contact the publisher. Citizens pay said essentially the same thing. July 2023, i was able to get a call back from Microsoft again. This time they would tell me that my game pass was claimed by a different microsoft account. An account not associated with myself or anybody in my household. This separate account had used 8 months of my 24 mo pass. Microsoft then removed the game pass from the incorrect **************** re instating the game pass, the customer service rep ******* me that they will only be transferring the remaining 16 months and not the full 24. ***** requesting that the agent escalate my issue so my case can be reviewed, She refused to help me any further. Instead stating that i should call back when i was ready to accept the 16 months. Essentially taking a loss. ***** this interaction, i contacted microsoft support on *******. I explained what was happening, but got no help. Every time i would explain my situation they would assure me they were looking into. I would wait a few days then ask for an update. Every time i did, i got a response stating they dont have a record of my conversation so can i please explain my issue. ***** weeks of this i finally gave in and was willing to accept the 8 month loss. I went on ******* once again, and explained i was ready to settle & was told to contact microsoft phone support to get my services restored. I tried for a third and final time at the end of august 2023. I explained my situation to the rep. ***** being on the phone for what felt like all day, they start to tell me i have to contact best buy again. i had called prior to reaching back out to microsoft. They both told me It was a publisher issue. I let the microsoft rep know the response from Best Buy and Citizens pay. They then informed me that they wont be restoring my game pass. Not only am i not getting the full 24 months ive already paid for, im not even getting one. Rep ****** that they have no way of knowing whos account my game pass was on, even though they themselves were the ones who originally gave me the name of the account. Not only is ********************** not helping me, they flagged my account for harassment for contacting them too many times about the same issue. I have tried to get a resolution for months, and have gotten nowhere.
Business Response
Date: 10/10/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game pass issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged for over a year for a subscription to a service (Xbox Game Pass Ultimate) that I have never once accessed nor been able to access. I noticed the monthly charge on my credit card but could not cancel or refuse payment through them. I also was not able to contact Microsoft about this for an extended period because I was not even sure what account this was associated with or why I was being charged because I do not use Microsoft products at ALL at this point in my life. I finally found the email with the subscription attached and called billing support.**** from Microsoft fielded my call and was able to confirm that I had never once used the subscription but repeatedly tried to offer only a $17 refund for the most recent month. I asked for this to be escalated so I could get more detailed assistance and was blown off until being told I would maybe get an email from a supervisor in the next couple of days (but maybe never at all). This has amounted to almost $200 in charges for a service that has truthfully, never been rendered or accessed.
Business Response
Date: 10/09/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/03/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got charged for xbox subscription multiple times due to a ********** software glitch I believe but not sure. I wasn't looking to subscribe but it charged me twice for a subscription. I kept looking thru Microsofts website for order help and could not find anyway to contact support/billing. I had 10 tabs open at one time trying to find a way to email or chat with someone. This is my only way to reach Microsoft/xbox to get my refund. You can check the usage on my account, I never used this subscription, it was added multiple times to my account by a glitch
Business Response
Date: 10/09/2023
Hi Sibi,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding Xbox subscription charges incident.

We are sorry to hear that, after further review of your account, we found the duplicate charges and we made a onetime exception and refunded you the orders ********** / 950696458
Generally, refunds will take from 3 to 5 business days to be reflected on your account and depending on your financial institution polices up to 30 days.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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