Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,667 total complaints in the last 3 years.
2,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft pushed an update through (Without proper ******** **** fully broke my computer & wiped the Windows program completely from my laptop. I couldn't log in anymore & had to take it to Bestbuy so they could back up the data & completely install Windows again. I lost programs that I cannot get back now (Very expensive Adobe programs that I do not have the physical product to install them again, which were worth $500 plus dollars) Not to mention all the personal **************** created with those products. This also happened about 10 years ago & the same thing happened to my desktop computer from a poorly tested update & completely broke it as well.
Business Response
Date: 02/15/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue revolves around the purchase of a Windows 11 Pro upgrade.To preface - I purchased a PC which came with Windows 11 Home from the OEM.The issue starts here, the upgrade was purchased 01/17/2024 and provided just what it stated; an upgrade to Windows 11 Pro. Roughly last week I had updated my BIOS and when I booted back into Windows, it stated Windows was not activated; which was easily remedied by the activation troubleshooter (This was not the issue in question, but may have contributed). Thursday night, in response to some games crashing, I had decided to reset my Windows install. This entails wiping my drive and reinstalling Windows. Upon completing the ***** I was greeted with the a message stating I needed to activate. This was not resolved by the troubleshooter this time. I went through other methods, as I am in IT to no avail. This is when I started requesting support from Microsoft. To type out in detail everything that happened would exceed the character limit so I'll provide a concise summation. The initial call entailed troubleshooting via the activation screed, commands such as slmgr to remove and replace the product key, reinstalling Windows to Windows 11 Home which then activated to Home, then punching in the generic product key ending 3V66T. Windows 11 Pro was installed but not activated. Windows used their Quick Assist tool, a remote management tool to attempt to remedy the issue, again to no avail. These calls lasted roughly 2 hours on Thursday. Then an request for support was put in on Friday 02/09 at 4:42PM EST and a call back was not received until 7:50PM EST. After 20 minutes the tech said he'd transfer to level 2 support, at which point he hung up on me. Windows Support via ******* was also contacted where I explained all this and they said call the support team. The lack of recourse as a consumer is disappointing. All I wanted was what was paid for, which the support technicians acknowledged they could see on my account.
Business Response
Date: 02/16/2024

Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Windows update incident.
We reviewed further your account and found several cases,one of then is the ticket request
********** we suggest you keep in contact with support.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/16/2024

Complaint: 21276249

I am rejecting this response because: My initial complaint explicitly explained their phone support team was ill-equipped/ refusing to resolve the issue. To ask me to reach out again is a slap in the face. Dodging responsibility is not what I would expect from a multi-billion dollar company.
Editor's Note: The response from Microsoft to the BBB regarding my complaint had spelling and grammar errors, how sad is that?

Sincerely,

***********************
Business Response
Date: 02/23/2024
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the Windows issues. A senior member of our Microsoft technical team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/23/2024

Complaint: 21276249

I am rejecting this response because: I just received an email and callback from the supposed senior member. Was not the case. I'd like to mention I've since purchased an additional Windows 11 Pro key in order to continue working on projects from home.
The tech that reached out stated he would have to get back to me on whether or not my company who payed for the license key would be refunded. I told him I've since purchased a license key. I asked whether or not there is any chance I might be compensated for this ordeal (I said for example a few months on Microsoft of Xbox PC Game Pass, a service I use.) They told me they would not be doing that.
I believe in purchasing software, but the obligation is on the company to provide resolutions to issues like this. I can see why so many pirate software.
I'll wrap up by saying this whole ordeal is disheartening. I genuinely feel like I'm yelling into the void trying to get this resolved. If you are a Microsoft consumer reading this, be warned that you just don't matter enough to have Microsoft effectively resolve your issues. $100 is a good amount of money to you and I, and the the (just looked this up) ****** trillion dollar monolith known as Microsoft is eager to take it and not provide anything in return.

Sincerely,

***********************
Customer Answer
Date: 02/29/2024
Microsoft scheduled a call on 02/27 to follow up regarding a refund for my purchase as seen in the first attachment.
After getting a callback, I replied back saying they never called.
I then received another email apologizing for this (again attached as "follow-up") from a separate tech, and scheduled a call for 02/29 between 5:30 and 7:30pm EST. Never got a call.
Business Response
Date: 03/12/2024
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the Windows issues.
We understand you, in case you need further assistance please, feel free to reopen your case number ********** by replying to the email you previously received;
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/12/2024
12
Initial Complaint
Date:02/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged recurring unauthorized transactions from Microsoft. *** attempted to call to figure out the issue but the automated call center tells you to deal with it online. I dont have an online account. When I go to created one my phone number is connected to an email I dont recognize. When I call the customer service number back, it doesnt even allow me to go through the options to talk to someone and tells me to deal with the issue online. Microsoft knows Im trying to contact for a billing matter and has now tagged my phone number so that if I call back it repeats the deal with your billing issue on your online account. What an absolute joke. Garbage customer services. You can deal with the dispute with my credit card company
Business Response
Date: 02/15/2024
Hi ***********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge issue.

You can submit an investigation on your own by following these steps.

Investigate a charge from Microsoft on any card you own.
If there's a charge from Microsoft on your bank or credit card statement that you do not recognize, we now offer a way for you to try and identify who made the purchase.
To get started, sign in and go to Manage your payments.
Next to Dont recognize a charge on your bank statement?, select Investigate.
If you already have the card added to your account, choose it from the dropdown list. If the card is not listed, select Add a credit or debit card and follow the instructions to add the card to your account.
Enter the card's security details and select Submit.
Select the arrow next to the charge being queried to show detailed information. (Note: Only charges made in the Microsoft Store within the last 60 days will be shown).
Look at the Microsoft account used information.
If that does not resolve your issue, please visit Contact - Microsoft Support to get assistance.
*********************************************************************************************************************************************

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/07/2024
Hello I did not receive the communications regarding the status of this complaint until today. The response from Microsoft corporation is not acceptable. They apparently did not read what I had written. I do not have an account. I have never had an online account and they will not take my phone calls to resolve this issue.
Business Response
Date: 03/15/2024

Dear ***********************************,
Thank you for your response regarding your unauthorized transaction issues.
A senior member of our Microsoft Account Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:02/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm writing to file a formal complaint against Microsoft regarding a billing dispute and the poor handling of the situation by their customer service team. Below is a summary of the events leading up to this complaint:On 01/08/2024, I received the invoice G036350220 from Microsoft for charges related to ***** services, which I did not recognize or authorize.On 2/9/2024, I receive a further invoice #G039044854 with similar charges.Upon discovering the unauthorized charges, I immediately contacted Microsoft Support via email to resolve the issue. Despite multiple attempts to communicate and provide evidence of the unauthorized charges, the resolution process has been extremely slow and inefficient.Throughout the correspondence with Microsoft Support, there has been a lack of clarity and consistency in their responses. Initially, I was informed that the charges were related to ***** services and that the matter had been escalated to the ***** team for investigation.Despite assurances of prompt resolution, the process has been plagued by delays and inadequate communication. Despite providing evidence and expressing my concerns, Microsoft has failed to provide a satisfactory explanation or resolution to the billing dispute.Furthermore, the customer service provided by ******************** has been subpar. Responses have been delayed, and there has been a lack of proactive communication regarding the status of the investigation. Additionally, the proposed solutions presented by Microsoft, such as reactivating subscriptions for further investigation or offering a partial refund, are inadequate and do not address the root cause of the issue.As a loyal customer of ********************, I am deeply disappointed by the lack of accountability and professionalism demonstrated by the company in handling this matter. The unauthorized charges have caused undue financial stress and inconvenience, and the failure to resolve the issue in a timely manner reflects poorly on Microsoft's commitment to customer satisfaction.In light of the above, I request the following actions be taken:1) A full refund of the unauthorized charges incurred.2) An apology from Microsoft for the inconvenience and stress caused.3) An investigation into the systemic issues within Microsoft's billing and customer service departments to prevent similar incidents from occurring in the future.
Business Response
Date: 02/15/2024
Dear ********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unauthorized Azure charges. Please submit a support request to the team through the Azure Portal: *********************************************;
Please reply to this message with the case number so we can monitor and escalate as needed.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024
I have already opened a ticket with Microsoft and after one month, even though they have recognized that my account has been hacked, they have declined my request for a refund. The Ticket# is ****************. Therefore I don't see any reason for me to open a new one.

Thank You
Customer Answer
Date: 02/16/2024

Complaint: 21274032

I am rejecting this response because: Ticket # **************** already existing, but Microsoft declined my request even though recognizing my account could have been probably hacked

Sincerely,

********************
Business Response
Date: 02/27/2024
Dear ********************,
Thank you for providing your support case number. Upon reviewing the case, we see that Tech Lead ***** emailed you on February 13th asking if you have any follow up or pending concerns. The support case is still open.
Please reply to *****'s email to work toward a resolution. We have also reached out to *****'s team internally and requested they re-visit the support case.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/28/2024

Complaint: 21274032

I am rejecting this response because: I would like to resolve the problem here. I will not follow up with the ticketing system. Thx

Sincerely,

********************
Business Response
Date: 03/11/2024
Dear ********************,
Thank you for your response. We understand that you don't want to work through our ticketing system. BBB is not a support path and as such, we are not able to directly resolve your issue. In some instances we can create a support ticket on behalf of a customer but we are unable to do that with Azure cases.
Upon review of your existing support case (****************) we see that the Azure team contacted you on March 5, 2024 and they shared a resolution with you, although we are unable to see what that resolution was. We understand you were not satisfied with the resolution but agreed to have the support case closed.
Tech Lead ***** emailed you on March 10, ************************************ the event you have follow up concerns. Your best option, if you feel your issue is still not resolved, is to reply to *****'s email with your concerns. We will continue to monitor the support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/11/2024

Complaint: 21274032

I am rejecting this response because: this is a billing issue. I don't understand why and how the engineering support might help. The engineering support has already acknowledged that my account looks like it was hacked. Considering that you refuse to continue helping here, I have no alternative than rejecting your proposal and wait for the result of the dispute with the credit card company. Best Regards

Sincerely,

********************
Business Response
Date: 03/21/2024
Dear ********************,
With regards to your statement "this is a billing issue. I don't understand why and how the engineering support might help. The engineering support has already acknowledged that my account looks like it was hacked." we see that your case was transferred to the billing team and a refund was processed on March 11, 2024.
We believe that your issue has now been resolved to your satisfaction. We appreciate your patience throughout this process.
Please let us know if we can be of further assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/21/2024

Complaint: 21274032

I am rejecting this response because:
The ticket and the refund you are referring to in your last response are something completely unrelated to this problem here. The problem with invoices G036350220 and G039044854 is still open. I request once again a refund of the total amount of these invoices.

Sincerely,

********************
Business Response
Date: 04/03/2024
Dear ********************,
Thank you for your response. We reached out to the billing team for assistance but they did not respond.
In order to get your issue resolved, we request that you create a new Azure support ticket through the Azure Portal (*******************************************************************************************************************). Due to privacy constraints we are unable to create this support request on your behalf. Please reply here with the ticket number and we will expedite it within the team.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/08/2024

Complaint: 21274032

I am rejecting this response because:
Dear Microsoft,
The ****************** not responding to you is exactly what I have mentioned since the beginning... lack of customer committment and no intention to solve this issue. As requested I opened a ticket (TrackingID#****************), but this has simply restarted the assessment by the engineering team, prolonging the agony on my side and very likely not resolving the issue.
Please be aware that due to such behaviour I have already moved the services to another provider and I'm just waiting my current contractual committment to end to definitively cancel the services provided by Microsoft.

Sincerely,

********************
Business Response
Date: 04/19/2024
Dear ********************,
Thank you for your response and for providing your case number. We reached out to the Azure Billing Team to escalate this issue with their leadership team. Upon review of case# ************* we see that you agreed to a refund of $72.57 against invoice# G039044854. With regards to invoice G0365350220, a refund of $447.03 has been processed.
Thank you for your patience while we worked toward a resolution. We feel that your issue is resolved but please let us know if you need further assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:02/09/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying all morning to get to a person. I need my computer set up, but it wants me to rebuy Office 365. I am independent contractor. I need to speak to a person when I have an issue. The automated system determines whether you get to a person or not. It tries to answer what they think you want. Please call me.
Business Response
Date: 02/19/2024

HI ***********************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau your office program incident.
We suggest contact support:
Contact Us - Microsoft Support (office.com)

Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/25/2024
This response is completely redundant. I have contacted their automated system. The system itself seems to pick up on designated words and does not really understand what I was actually asking for. It did recognize that I was looking for a live person but alternately decided that was not what I needed on its own and simply disconnected me over and over and over and over again. This system does not serve its purpose for all customers. If asking to speak with a representative, you should receive one because clearly the MACHINE is not understanding your needs. This is completely and utterly frustrating. The website offers a lot of already asked questions and answers. Not necessarily what I'm looking for. In this regard, I was looking for answers quickly to start a new position. Didn't get them in time for that one but, I had a friend come over and help me out. Never got anything from Microsoft at all.
Business Response
Date: 02/28/2024

HI ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your office program incident.
Fell free to reach out support for further assistnace.
Contact Us - Microsoft Support (office.com)

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/01/2024

Complaint: 21270044

I am rejecting this response because: The answer is redundant. I have used the websites that they are listing hence my contacting the BBB. To continue to send the same answers over and over again is as redundant as calling the Microsoft phone number and having the machine hang up on you because IT decided your call is not worth connecting you to a live agent. Since Microsoft is unwilling to resolve this matter efficiently, let it be known that I am not satisfied at all and they have given no reason to continue trying to communicate with them. They are a large dominating company who clearly feels no obligation to the people who pay for their services. All I needed was a way to contact a live agent without a machine determining my need to do so. They are unwilling to provide that. Therefore, I am going on record with the BBB as an "unsatisfied customer" where this matter is concerned.

Sincerely,

***********************
Business Response
Date: 03/14/2024

HI ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your office program incident.
Please provided us the account in which you made the purchase of the service to look into it further.
We validated the account **************************** and there is not any active service.
We will wait for the information requested.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/15/2024

Complaint: 21270044

I am rejecting this response because: This is "ridiculous." I use the above account every day. As I stated in my last response, "I'm done". Not satisfied with the responses at all!

Sincerely,

***********************
Initial Complaint
Date:02/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account with the email alias of ***************************** randomly got compliance locked for "fraud" and I've never committed fraud in my life, I don't have a clue how this happened on my Microsoft account either someone has hacked me somehow without my being notified by my recovery option or Microsoft has compliance locked my account accidentally. My Microsoft account associated with my Minecraft account is now unaccusable since my Microsoft is locked, I will never be able to play my favourite game as of the compliance lock on my account. My ********************** Gamertag associated with my Microsoft account is ************ and my date of birth on my Microsoft account is 11/13/1994 and my name on the Microsoft account is also my name which is *******************. I want my Microsoft account unlocked as I never broke any of Microsoft's policies / agreements
Customer Answer
Date: 02/13/2024
Hey again, I would like to provide some information to prove that I am the owner of this account, My ******************** name is ******************* and my date of birth is 11/13/1984, I created my account in the ************* and my xbox gamer tag is fatstroke663, my recovery email is ****************** and my recovery code to my email is RKFKU-ATQHS-FLVF4-BR4Y4-5V97V. I never broke the agreement. This is false please unlock my Microsoft account
Business Response
Date: 02/20/2024
Dear *******************,
Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ***************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/20/2024

Complaint: 21269316

I am rejecting this response because: I have access to my account and I am the rightful owner my account is locked for fraud and i never did commit fraud. I would like for the business to help me unlock my Microsoft account which is locked for fraud that I never committed in the first place

Sincerely,

*******************
Initial Complaint
Date:02/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The ergonomic keyboard by Microsoft was defective. I spent an hour on the phone with a Microsoft technician but in vain and they gave me a store credit. But Microsoft doesn't sell that model and was not able to send me a replacement. Then, without telling me that their store credit expires after one year. When I tried to use it it didn't work anymore. In the beginning, when they couldn't send me a replacement keyboard, I asked them to send me a check at that time but they failed. Also, under the law, store credit never expires. I want to have a refund/check reimbursement sent to me. The price of the keyboard and the store credit was $48.99.
Business Response
Date: 02/15/2024
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft ergonomic keyboard. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide information regarding your support call with the Microsoft technician. If the issue was referenced on a different Microsoft Account, please provide that information as well.
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/30/2024
I have gone through a long time dealing with the technician at the Microsoft technical department doing testing and trying to resolve the issue on the defective keyboard. I have to take photos etc. to prove I own/have that defective keyword at my hand, etc.... serial number, etc... The tech proved that it was defective and was within warranty as I had to provide the tech the purchase receipt. They don't have the keyboard replacement in stock and insisted on giving me a digital gift card number...That is unfair. And Microsoft never has that model in stock afterward -- ergonomic keyboard (black).

By law, gift cards NEVER expire. I demand Microsoft refund me the amount of $42.45. I had spent about 2 hours of my time at that time entertaining Microsoft tech with their defective unit. Gave me a gift card and I don't need to buy any games, etc.... which their store is mostly composed of.

I will NEVER buy Microsoft products ever again. Refund me $42.45. You can send me a check to:

*****************
**********************************************************************************************
***

Thank you very much. Any questions, you can contact me by phone also.

Attached the letter from Microsoft about the credit they owe me. My Microsoft account ID email is: ******************************

*****************
Business Response
Date: 05/13/2024
Dear *****************,
Thank you for your response. We checked our ticketing system again and still are unable to locate a previous support ticket associated with the email you provided. If you have previous support ticket number(s) we would appreciate if you could share those with us.
Regarding your request for refund of $42.45, this refund was already provided in the form of promotional credit (***). Promotional account credit is not the same as a gift card. You should have been informed when the *** was issued that it expires after one year. We see from the attachment you provided that you were reminded in February 2022 that the promotional balance was due to expire March 6, 2022.
As the refund has been applied and you were informed of the conditions of it, we will not be able to process another refund of $42.45 for you.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/15/2024

Complaint: 21269079

I am rejecting this response because: The Microsoft keyboard was defective and was proven it was under warranty. So Microsoft didnt have it in stock then and neither afterwards, and forced upon me the "PROOMOTIONAL CREDIT"?????!!! I was told it was a "STORE/GIFT CARD" on the phone. What is promotional?
It is the fault of Microsoft that provided me the defective item, wasted my time to run around and tested the keyboard on the phone with their tech, etc... costed me an hour at least, not including the waiting time etc...., and ended up I have to buy another keyboard elsewhere with my money. So I am going to *** at the court !!!!!!! I am an alumni of Columbia and ****** and ******* Law. I earn MUCH MORE for the time that Microsoft costed me!!!!!!

Sincerely,

*****************
Initial Complaint
Date:02/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to reach Microsoft customer support about a technical issue. Their online support will not help and whenever I call any of their phone numbers to speak with a live person, I get a message saying to contact them online. Their internal system has flagged my number because I have an open ticket and refuse to allow me to speak to a live representative after days of no response online. I have additional issues and no matter the number I call, I hear the same message and get hung up on. When others call the same numbers they have no issue. I am being discriminated against and they will not address any of my issues.
Business Response
Date: 02/13/2024

Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your technical incident.
We are sorry for the situation you are going through.
Please describe in detail your concern for better assist you. What is the issue?
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/20/2024
I did not get the original email as it went to spam. This case is now closed.
No my complaint was never resolved because Microsofts phone system now sends me to an automated message whenever I call, and I have not been able to speak to anyone regarding the matter.
Initial Complaint
Date:02/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today i downloaded a new game from the game pass. the game didn't work, when I called the support line, the representive that i talk to proceeded to waste over 30 minutes of my time, provided no support whatsoever, didn't know how the website worked and there only solution was to unplug and plug in the console, i asked for a supervisor and they refused to provide any support or solution
Business Response
Date: 02/13/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Virtual zero customer support, everything they provide is online and automated. I have an issue not listed in their solution options. Was able to reach tech support via chat widget only to be waiting over an hour just for the chat widget to automatically close and haven't been able to get back there since. All the number provided online are automated and tell you to refer to their online help which doesn't solve the issue.
Business Response
Date: 02/15/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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