Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

• 

  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

• 

  Microsoft

  3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

• 

  Microsoft

  PO Box 20584 Lehigh Valley, PA 18002-0584

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a monthly recurring Power BI license and would like to stop it. I am currently being charged $9.99 / month. My last invoice was E0800PAQKA. Please cancel my services for Power BI. I have tried several times to do this and it asks me for the email and login information that was used to order the license and I cant find it. I have tried many times to find an 800 / customer support number to help me, but I cant seem to find anyone who can help me. Please help me cancel this service.

  Business Response

  Date: 10/16/2023

  Dear *********************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Power Bi subscription. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 11/05/2023

  I have a recurring charge from Micosoft for Power Bi. I have tried many times to cancel this recurring service but can't get to the correct location on the website. I wrote the better business bureau before and it sent the document to Microsoft who responded that the situation was fixed, and I just got another charge for the service. *************** like theft. Please help me cancel the recurring charge for the power BI subscription and refund me the last 2 months I have been trying to cancel this service.

  I would like the recurring charge cancelled - and a refund for the previous 2 months. I signed up for the monthly ***************** I have tried to cancel the service and cannot. I have called the 800 number Microsoft provides and no one answers the phone. It just directs me back to the website, and I cannot open the correct site to cancel the charges. At this point this feels like theft. Please help me cancel this recurring charge. I wrote the better business bureau last month. It sent the form to Microsoft - Microsoft sent me an email saying it has been fixed, and I just received another recurring charge for the service.

  Business Response

  Date: 11/17/2023

  Dear *********************************,

  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau, You should be able to do this from the Microsoft 365 admin center, visit ***************************************** or ************************************************************************************************************************* links will take you to our business support page.

  
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20715815
  
  I am rejecting this response because: The problem is that I cannot log into this 365 admin center.  I have emailed and tried to reach Microsoftmany times on this point.  Please cancel this service and refund me my money.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/06/2023

  Dear *********************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been charged by xbox-microsoft. The frustrating part is i have tried countless times to contact someone thru my x-box microsoft account. after time and time again of trying to get some answers regarding charges on my account, i finally came to a screen that said we will have someone call u. relieved at this point i enter my call bac information and was told someone would contact me in less than 2 minutes. my phone rang and then hung up after i said hello 3 times. I then proceeded to call back and the number did not work. At this point i am more upset about how hard it is to get in touch with them vs the unconsented charges. I certainly was not this hard for them to charge me so why so hard to make contact? Not good customer services or service at all on ********************** and ******************** behalf. I am not pleased and will think twice before i ever buy or purchase anything from them. I will make it my duty to tell everyone i know about the horrible way customers are treated after supporting their business.

  Business Response

  Date: 10/16/2023

  
  Hi *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox charges issue. A senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a resolution in the next 24 hours.  Your new case number is **********

  Sincerely,  
  Microsoft Corporation  

  
  

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an annual subscription fee to acquire the rights to the MS ****** 365 software back in 2021. Each year since then I have paid a renewal fee, the last renewal transaction date being August 1, 2023. On October 1, 2023, I noted that the ****** 365 software was no longer accessible on my computer. After spending hours trying to reinstall it without success I contacted Microsoft via their online chat application to establish why I was unable to use their software. The representative was unable to establish a cause in spite of me providing evidence of my up-to-date payment to them. It was as if I had been completely deleted from their records. The representative promised to escalate my issue to their technical department promising a response within 72 hours. I received no response so followed up. I received an email confirming they were looking into it but could provide no time line for resolution. I left it for a few more days and again followed up. Since then I have received no response. I am at a loss as to how I can proceed further. I cant even charge back the fee on my credit card because its been more than two months since the transaction date. (I am still trying to resolve that side of it with my bank

  Customer Answer

  Date: 10/12/2023

  I was eventually able to get hold a representative and the issue was resolved.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting notices that my virus protection is out of date from Microsoft Defender. I have called up Microsoft Defender and it indicates that there is something that needs to be outdated, but if there's a way to do that, I am given no hint as to how to do it or where to do it. The fact that I keep having to file so many complaints about the same issue has me despairing. I fail to see how I, as a paying customer, deserve to get such notices without Word One of explanation as to what I must do and where i must do it. The worst is if I get referred to Microsort Authenticator, which seems to switch passwords randomly. I keep login information saved on my hard drive and in my cloud storage to make sure I have the correct passwords, but I have seen that somewhere in Microsoft, the passwords are changed without notifying me. I end up repeating a ritual of updating passwords, but I never get to update my virus protection because Microsoft would never consider making the lives of its paying subscribers livable by providing some service to paying customers who cannot make head or tail out of the maze of problems its software creates. I have suffered from this problem for many years, and I am wondering if I will ever live to the day that I will get some reliable service that does not change my passwords without notifying me and gives me instructions that I request so that I may activate programs that will perform necessary maintenance and security functions. I belong to the old school that says that service to the paying customer is a major concern, not a minor nuisance to be ignored. That just scratches the surface of the problem, but I can't write an encyclopedia here that would probably give a more complete picture of the disorganized maze that I have to face whenever I need to update, upgrade, or often simply to log in!

  Business Response

  Date: 10/17/2023

  Dear ***********************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding messages that Microsoft Defender is out of date. Defender is offered free as part of Windows. What version of Windows are you running? If it is an older version that is no longer supported, you won't receive security updates. 

  If you have not already, please feel free to contact support at support.microsoft.com. 

  Sincerely, 

  Microsoft Corporation

• Initial Complaint

  Date:10/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again, 2nd BBB complaint - I can't access my Microsoft accounts - even to cancel them. I'm so done constantly verifying my account - the cost has exceeded the benefit. I'm done with this company. Please ask them how I access my account and subscription to cancel them. Thank you.

  Business Response

  Date: 10/12/2023

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Xbox Series X in the end of March 2022. 14 months later the console shut off due to no fault of mine. I tried a bunch of troubleshooting, moving the plug from a strip plug to directly plugged into the wall outlet. Still no power. I called Microsoft to see if they could help, we just went through some more troubleshooting that did nothing to resolve the issue. They told me to send it in for repairs but they will charge me $399.00 for the service. The console cost $500. Because the console only comes with a one year warranty I would have to pay out of pocket. My issue is, if you know the system has an issue with the power supply why only give a one year warranty. Then to add insult to injury they want to charge almost the cost of a new console to get it fixed. I'm highly frustrated at this situation.

  Business Response

  Date: 10/11/2023

  Dear *********************, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a LinkedIn Premium subscriber on 10/6/2023. LinkedIn is a wholly owned subsidiary of the Microsoft Corporation. I was invited to participate in several IT related expert panels. I used time, late at night, to craft several short but well thought out responses. The page had several issues and kept asking me to resubmit. During this broken process I unwittingly happened across a different panel about soft skills and submitted the wrong copy/pasted answer to the wrong forum. This damages my brand and job prospects. I immediately deleted the comment and resubmitted in the correct location. Now it seems my account is being flagged for plagiarism or perhaps something plagiarism adjacent. This last point is my own conjecture, I do not know if it's true. I immediately opened a support ticket outlining the whole thing but have received no response other than an automated intake email. I asked what the *** is but have also had no response. There is no way to contact support outside the support portal via ticket (which I have done) or automated form. It also appears my comments are being suppressed. There is no readily available number to call or other forum to address this issue aside from a bot supported chat form. This is damaging my brand and wasting my time and I am a highly paid professional. I don't have the bandwidth to properly pursue this before my work becomes largely irrelevant. Please assist me.

  Business Response

  Date: 10/11/2023

  
  Hi *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your LinkedIn technical issue.

  A senior member of our Microsoft/LinkedIn team will investigate this matter and contact you directly to work toward a resolution in the next 24 hours. 

  Sincerely,  
  Microsoft Corporation  

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 5 gift card on www.microsoft.com, $100 each, and 4 were stolen early this year. I have never expose such information to anyone and they are safely stored on microsoft website and outlook.com inbox as that is the way they delivery the code. However, due to their back security protection over the gift card: they only issue code in plain text, but not using any pin or other way to protect them, they are stolen. I believe someone using algorithm to generate random code using tools available online and tried to redeem on their website. And the generated random code matches what I purchased from them. Thus, they redeemed my code without my authentication and without notifying me. This cased me lost $400 value

  Business Response

  Date: 10/11/2023

  Hi Ruotong 
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau you gift card issues.
  We understand you and are sorry to hear that.

  After further review of your case, we found your codes were redeemed and based on the previous Service Request
  ********** / ********** your concern was addressed.

  
  If you need further assistance, feel free to visit Microsoft.com

  Sincerely,        
  Microsoft Corporation  

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20707378
  
  I am rejecting this response because: the code was stolen solely because Microsoft has no protection on the digital assets. And in the case 
  **********, and **********, the agent agreed on the refund but they are not issued.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/17/2023

  Hi Ruotong 
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau you gift card issues.
  We understand you and are sorry to hear that.
  After further review of your case, we found your codes were redeemed and based on the previous Service Request
  ********** / ********** your concern was addressed. 

  
  If you need further assistance, feel free to reopen your case for further assistance.

  Sincerely,        
  Microsoft Corporation  

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problem with my account on the ******************** Partner Network (*************************************************). I pay an annual fee for access and have not been able to access it in 6+ weeks. I reported this to their support also 6 weeks ago. This is having an adverse impact on my small business and next week they will be disabling my accounts if I cannot get access. Below is a site link and the contact details from ******* that have done nothing and refused my request for escalation or management intervention.I believe this may be racially motivated.****** (She/Her)Partner Frontline Advocate (Microsoft AI Cloud Partner Program)For Microsoft ************************** My Working Hours: M-F 8:00am 5:00pm PST Use Schedule appointment to book an available time for a Microsoft Teams meeting.********** <***********************************************>****** (Him) Partner Frontline Advocate (Microsoft AI Cloud Partner Program) For Microsoft **************** and Support My Working Hours: M-F 6:00am - 3:00pm PST ******** <***********************************************>

  Business Response

  Date: 10/11/2023

  Dear ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft Corporation has a rewards program where after doing a number of searches using their platform you can obtain points that can be used for various things such as gift cards. I have been using the same cell phone number to validate my account for a number of years but lately it will not accept the phone number therefore I cannot cash out my points. This also takes place with Microsoft's rebate program. I cannot be the only consumer who is having this problem. It is false advertisement and representation and I count on these gift cards in order to keep myself fed! Please look into this problem where Microsoft is not living up to its agreement with consumers and have them update their software to accept my number again. I think it's safe to assume that many more people are experiencing the same issue but don't know that they can file a complaint about it

  Business Response

  Date: 10/11/2023

  Dear *******************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation