Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,381 total complaints in the last 3 years.
2,145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an old phone number that I dont have anymore as 2 step verification. I need my phone number changed but customer support will not allow me to change it
Business Response
Date: 10/16/2023

Hi *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft cashback request program.
We understand you and are sorry to hear that.
Upon further review of the account ******************************
We did not find any log in issues and saw you could reset your password 5 days ago.
In case, if this has to do with another account, please feel free to inform us.
If you need further assistance, please let us know and would be happy to help,
For future incidents, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 10/16/2023
The account is ******************************
Business Response
Date: 10/30/2023
Hi *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau your Microsoft cashback request program.
You can carefully read this article which may help you.
How to use two-step verification with your Microsoft account - ******************** Support
If you are trying to find out how to change an email address or phone number for your Microsoft account, see Change the email address or phone number for your Microsoft account. If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help. Get more info about what to do when you receive the That Microsoft account doesn't exist message when you try to sign in to your Microsoft account.
For future incidents, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:10/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mojang, a part of Microsoft, refuses to help me delete my Mojang account. Their support has ignored me MULTIPLE times, and I face harassment daily from this.
Business Response
Date: 10/16/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/17/2023

Complaint: 20720936

Please have a member of the Mojang team contact me directly, as this issue is entirely from their team.

Sincerely,

*******************************
Business Response
Date: 10/18/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, could you be so kind as to provide us with the case number that Mojang had provided when you escalated with them.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/19/2023

Complaint: 20720936

Hello,

The ID I received from Mojang was 6096699.

I spoke with a representative named ******.

*******************************
Business Response
Date: 10/23/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have sent the information to our Mojang team, they should contact between 1-5 business days.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/27/2023

Complaint: 20720936

I am rejecting this response because:

I have received an identical message from the business, and have not been contacted by the ****************** The agent at Microsoft who I was speaking to also told me that I need to contact Mojang myself, despite the fact that I have told them multiple times that ****** ignores me whenever I do try to contact them, and have even provided screenshots as well as ticket ID from when I attempted to have my account deleted.

I expect to be contacted by a Mojang representative soon.
Sincerely,

*******************************
Business Response
Date: 11/02/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have contacted Mojang to help you, they stated that you have to be able to fully verify the account you wish to have deleted, but they cannot/will not delete without full verification. Further, all unmigrated will be processed for deletion in **** if you wish to wait.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are charging me annually and I dont know why. I dont know what they are charging me for and I cant find an account associated with the charge. There are no humans answering any of their phone numbers.I need a refund but I also need to cancel whatever this account is and since I cant find the account or reach a human theres no way to do this! The charge below is an annual charge but theyve been charging me for years.
Business Response
Date: 10/16/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/19/2023

Complaint: 20720804

I am rejecting this response because:
The Microsoft rep sent me an email with no contact information and again asked that I review billing discrepancies online. Again, as stated previously, I have no idea what email or account this billing is tied to so I have no way of accessing their online system to cancel this account or request a refund. I need them to find whatever account they are using to charge my card and cancel it so I will not be charged again in the future, and also refund the most recent charge since I do not have access to the account in question and no one will give me access to it.

Sincerely,

***************************
Business Response
Date: 10/19/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case is active and being worked on by our agent.Regarding the contact information, you can reply to our advocate emails if you have any questions or concerns. Please keep collaborating with our agent towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/13/2023
Microsoft reached out and asked me to provide them with information proving I was charged. I sent them that and have not heard back. They have not refunded me or unsubscribed me from this service that I have no access to. Further, I disputed this charge with my credit card and they DID respond to the credit card company saying I had access to the service and maintained the charge. But they are telling me they cant find my account and not responding to my messages. There is still no phone number available for me talk to anyone at the company. Its crazy they are continuing to charge me and subscribe me to a service I dont have access to.
Customer Answer
Date: 11/17/2023
I still have not heard back from thia rep- ******** who they say is handling my case! I sent him all the information he requested to locate my account and close it and he never replied. The charge is still on my account which I did not authorize and Microsoft still refuses to contact me or close out this account. Please help!
Business Response
Date: 11/30/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm our agent was able to contact you once again after they lost access to their tool that allows them to communicate with you. Please keep collaborating with them towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/19/2023
Hello,
The company claimed they would be refunding my payment but they have not. I did not respond sooner as I was waiting to see if the refund they promised would hit my account but it has not. They are also not responding to my messages regarding where the refund is. It was indicated the refund would be applied directly to the card that was originally charged but it has been nearly a month and no such refund has been applied to my account. I would like the complaint to be re-opened to inquire where this refund is.
Thank you,
***************************
Business Response
Date: 01/26/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* hadnt received your emails. Our agent will reactivate your case. Please allow between 2 to 5 business days to get contacted. We sincerely apologize for the inconvenience, and we will make this right.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/04/2024

Complaint: 20720804

I am rejecting this response because.I never heard from anyone at Microsoft after receiving this response and still have not received a refund or confirmation this account has been closed. Your response states that ******* never received my messages and would reach out in 2-5 days but he has not reached out.

Sincerely,

***************************
Customer Answer
Date: 02/04/2024
This response says the customer advocate, *******, had not been receiving my messages and someone would contact me in 2-5 days but no one has contacted me. When last I spoke to ********************* ago he stated he had located my account and would close it and issue a refund. I still have not received a refund and I have no confirmation my account was closed. I tried many times to reach out to him to say I still had not received the refund he promised but did not hear back.
thanks,
*********;
Business Response
Date: 02/08/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case remains open and our agent contacted you today. We sincerely apologize for the time it has taken to receive an answer,but our agent hadnt been receiving your emails. Please keep collaborating with our agent towards a resolution.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024
This has been resolved! Refund was issued and I assume account has been closed. Thank you so much for all your help and support!!
*********;
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 8, 2023 | Order number ********** Premium 880 Subscribed Premium 880 Subscribed $9.99 Completed Total $11.03 Paid with MasterCard ****** Hide details Shipping details ************************************************************ ** Billing details Subtotal $9.99 Tax $1.04 Total $11.03 Paid with MasterCard ****** I never received the Roblox purchase and got the run around to 3 departments when I called about it. would like the Roblox or a refund of purchase.
Business Response
Date: 10/16/2023
Dear *****************************,
Thank you for contacting Microsoft via the Better Business Bureau regarding a refund request for Roblox. Have you requested a refund from this site? *****************************************************************
In game currency is typically not refundable as per our Digital Game Purchase Refund Terms (*****************************************************************************************************************************) but the online refund request is the first step in the process. If the refund is denied you can dispute it by replying to the email. Please provide a detailed explanation and your request will be reviewed again.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/25/2023
I am still requesting the completed purchase or a refund. I have sent requested bill history twice. They continue to ask for it. But not completion of purchase.
Business Response
Date: 11/16/2023
Dear *****************************,
Thank you for your reply. Can you please share the case number associated with this issue? We located a previous case ***********) from October 12, 2023. That support case was closed due to no response from you.
If you submitted a refund request via the link provided previously, you will receive an email reply with the decision. You can dispute the decision by replying to the email.
Please provide your previous support case number(s) so we can investigate further.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is the 2nd complaint I have a computer for business these people keep disabaling it Its a USA COPY AND I HAVE A FOGIN MICROSOFT TEAM DISABALING IT MY COPY MY KEY THIS IS THE 4th TIME I REINSTALLED IT now tjhe JERKS disabled the activation servers. I make sure I buy *** COPYS and i dont want another country disabling it why are they doing this the last time microsoft called its a diffent country thier terms of servbice say if its an *** COPY you deal with ******** support what are they doing to my computer you have to see the tricks they play windows you cannot see they block you from changing pages they are like little children And you know thier are no atturneys that handel this they should start Ill bet they are doing it to many people. This copy bought at microcenter westbury I wonder wher the cowards are from they minipulate you to you give an email address they disable log in two step it only works whemn you go to your account page. and I think they took over mny phones to because I have no password log in on my new cell phones. Thier is a password obn the phone but its a shade you pick up and you have access with no passwords I wonder how many sell phones are like this and the people dont know it THEW WAY IM TREATED IS THE WAY I TREAT I WANT AMERICAN REPS CALLING ME I own 10 copys of windows Im down to 4 copys that work and for the last 4 years someone has my network and went threw all my personal information and stole everything from me that I bought online most of my domains were taken from me locked me out of my accounts and il;l tell you why they had my accounts and what i was joining they were stealing since 2014 EXPLAINDIO started they took over I never had my own computer they stole it and used my name whoever it is I DOBNT WISH GOOD THINGS HAPPEN TO THEM these theves paused my updates and with another window i cant see the goverment should investagate them its called TERRORIZIM thats what they are doiing to me for 4 years MY PRIVACY WAS VIOLATED
Business Response
Date: 10/16/2023

Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows Copy and access concern.
We understand you and are sorry to hear that.
We would like to better assist you; would you be so kind to provide us valid email address to contact you?
We will be waiting for your response.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son purchased a Xbox elite controller May 31,2023 and was estimated to be delivered June 2, 2023. It was never delivered and my son received a notification saying undeliverable. I went ahead and started a return and requested a refund. We never received the controller. After numerous phone calls to Microsoft each time being told I had to wait until they could locate the controller. On a call I made September 5, ******************************************************************** their warehouse on June 13, 2023 but still hadnt issued a refund because we missed an email from them. So I asked if they would please refund at that time. I was told a refund would be issued between ***** hours. My last call was today October 9, 2023. Microsoft told me that they needed the tracking number again. I asked if they were refusing to return the money. I have been told for 5 months that they have to expedite this case but we still have not received the refund.
Business Response
Date: 10/16/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/24/2023

Complaint: 20717372

I am rejecting this response because: Microsoft hase continued to respond with this response for months and it is not acceptable. I need a full refund for a device I never received.

Sincerely,

*****************************
Business Response
Date: 10/30/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Upon checking your service request **********, we werent able to determine if an agent has contacted you, could you please let us know if you have been contacted by now?
We will be waiting for your response to provide further assistance, until then have a great day!
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need support, as Microsoft ***** number does not appear to be of any use. It's very difficult to get to a live representation and when I did, they couldn't do anything and was disconnected. I have an email I had for over 15 year ********************** and Microsoft keeps flagging my account saying suspicious activity.I tried their automated bot system to activate it but no success. One day, it just started working; however, today it had stopped working and logged me out of all my accounts. I may have a theory...I had my IP address that is provided by apple and Microsoft doesn't like me doing this. I need this resolved.
Business Response
Date: 10/16/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/16/2023

Although, this is not a resolution. I accept that you are investigating and will reach out to me under the case number listed to below. With the information I have, I will accept this communication, but if I do not receive any communication after this acceptance, I may need to reopen the BBB case.
I look forward to hearing from one of your Senior team members.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 10/18/2023
The representative that Microsoft mentioned that would reach out to me, close the case without even helping me. She redirected me to the ** that was unsupportive, for the reason of the complaint. I need this case reopened in this to be escalated.
Customer Answer
Date: 10/23/2023
Microsoft never followed through with their action and still locked out of my account. Please re open the case.
Business Response
Date: 11/02/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have investigated your case ********** and can see that our agent contacted you directly and helped you with your password reset as well as providing you with the proper documentation for you to do it on your own if needed in the future.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/13/2023

Complaint: 20717232

I am rejecting this response because: The password was NOT The issue...now I am unable to use the password I knew. The agent did not understand, nor did you understand the issue.
Your AI locked me out of my account, which I cannot log into the account. All password resets that I did NOT ask for go to another Microsoft account, which again your AI blocked due to supposedly suspicious activity. I need help! Are you going to help me? Please have an executive give me a call.

Sincerely,

*****************************
Business Response
Date: 11/17/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we understand your issue, however by verifying or changing your password via the link the agent provided you, helps us verify you as the owner of the account,now after the change of password you should be able to get into your account.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/29/2023

Complaint: 20717232

I am rejecting this response because: I cannot change the password, as it linked into another Microsoft email account that your AI blocked for no reason. I cannot get into any of my Mircorosft Account. Would you please call me?

Sincerely,

*****************************
Business Response
Date: 12/06/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue. We understand your frustration.
Based on the previous service case number is ********** you received the instruction to reset the password.
If you still need assistance, feel free to reopen the case or contact Microsoft.com to get help.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/13/2023

Complaint: 20717232

I am rejecting this response because:

I literally cannot reset the password because it requires another Microsoft email address that Microsoft has blocked. Please give me a call...my next step is to reach out to the Attorney General for hacking customer accounts. ******************** has illegally hacked all my accounts and refuse to have a simple phone call to establish them again. I NEVER asked for a reset of my password and AI should not be responsible to block peoples account.

Sincerely,

*****************************
Business Response
Date: 12/15/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Unfortunately, the form is the only way to recover the account, another email can be used to access the form. Visit **************************************************************************************************************************************************************** for more information.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/28/2023
Hello, please open this case. Unfortunately, I came down with an illness and was unable to get in touch with Microsoft. They refuse to contact me, as they blocked all my accounts utilizing a hacking solution designed by their AI system. I need someone to call me and walk me through step-by-step to activate my accounts.
Initial Complaint
Date:10/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ran Microsoft advertising ads for financial counseling. My ads were disapproved for "political content", which they were not even close to, and shut down. However, Microsoft still ran my ads in other countries despite me selecting ***************** as my target location, running up monthly bills at random. They have been emailing me back and forth for weeks claiming to be working on a solution. I have demanded a refund and deleted my ads off their platform. They are now emailing me saying that I have to acknowledge the findings of their technical team that they did nothing wrong in order to receive a refund. I am infuriated by this nonsense. The ENTIRE issue would not have happened if my ads were not falsely labeled as "political content" as a FINANCIAL ADVISOR with ZERO POLITICAL INFORMATION OR CONTENT In my ads. The ticket # is Service Request Number: ********** and the person I have been dealing with, *****, has been absolutely ridiculous throughout the entire process.This should have been an immediate refund and fixing the issue of the ads being disapproved. I repeatedly asked them for weeks to approve the ads and said I wanted to continue being a customer. I finally deleted the ads and gave up on the platform when I realized that ***** was completely unqualified to provide support or understand the situation whatsoever. I am requesting a refund, and I also would request that Microsoft review the emails on this service ticket from ****** and terminate their employment with Microsoft. My ads were disapproved in March of 2023. For some reason, no charges were incurred until later in the summer, all from them running my ads in other countries despite my location being set to the US and my ads being disapproved! My services are NOT offered in other countries 09/20/2023MICROSOFT*Ads-F1074LL3 Card/SIGNATURE debit$9.24 07/20/2023PAYMENT/TRANS Card/SIGNATURE debit $63.04 06/20/2023PAYMENT/TRANSFER DEBIT Card/SIGNATURE debit$70.27
Business Response
Date: 10/16/2023
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Microsoft, I purchased forza motorsport 4 Porsche dlc on the microsoft store before it got delisted on the microsoft store. I unfortunately am no longer able to access the account that purchased it and retrieve the code. I would like for you to go into the accounts purchase history and send me the code that was for the expansion. The xbox 360 store is closing in the not too distant future and I wont be able to use the code that I purchased if I dont get the code.Please microsoft I love forza and I want to play this expansion I purchased.The email that was associated with purchasing it from the microsoft store is: **********************
Business Response
Date: 10/16/2023
*************************,
Thank you for contacting Microsoft Corporation via the Better Business regarding reissue of a code for Forza DLC. We do not have the visibility to go into your account and re-issue the code. Even if we did, we would need to validate you as the account owner of the Yahoo account you referenced in your complaint.
If you would like to attempt to regain access to your Yahoo account, please do so here: *****************************. You can submit the form 2 times per day. Please try to submit information not previously submitted.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox live account was hacked and taken over by the hacker. Upon contacting Microsoft I was told the account could not be recovered and too bad for me. I requested a refund for the items purchased on the account so that I could set up a new account and be made whole. Microsoft refused this request. I explained that I was going to spend the money on a new Xbox live account so in the end they would still have the money. This didn't matter to them as they want me to double spend. The amount below is an estimate and is likely high. Microsoft has records of everything spent on the account. Total it up and refund me. Reference case number **********.
Business Response
Date: 10/16/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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