Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,667 total complaints in the last 3 years.
2,342 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft makes life impossible! I received a notice that my payment was not successful, but I saw they used a card that has been deactivated. I went into my account and saw that the deactivated card appears with the card that is valid and is from a bank account with adequate funds. However, I see that Microsoft likes to hide from customers and uses only noreply email accounts, so getting help is a lost cause.What I want to do is to delete the card ending in 4905 as it has been deactivated because of an unauthorized charge made with it. The other card ending in 5061 is valid, but I want confirmation that a charge has been made successfully. What I see in the account is that such a charge was made on 02/09/2024, but can I believe that? I am getting notices of failed payments from a deactivated card, and from what I see, the payment did go through with the valid card, but I need to be sure of that and not be penalized later because of inefficient management that chooses to use only deactivated cards and ignores the valid ones, which is obviously what Microsoft has done!!! Microsoft needs to give a customer a way to update outdated information; they do not do that at present, and that could pose problems for customers.
Business Response
Date: 02/27/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 12, 2024 at 4:45 I received an email while at work stating "recent behavior by the Xbox profile based on your email address violated one or more terms of the Community Standards for Xbox or Microsoft Services Agreement."I was taken completely off guard by this and went to the enforcement page to investigate, but found no violation or active suspension. To be certain I connected with a rep on the Microsoft website and asked to have my account reviewed for health and violations. The rep informed me that there was no active violation and that my account was fully active with no restrictions. I was relieved to hear this but when I got home and logged in I found that restrictions were indeed placed on my account with voice chat, uploads, and other social features restricted. I informed the representative who said they would look to escalate this and recommended I contact XBOX support.I went through the process of contacting XBOX support several times before finally connecting with someone who it appeared didn't even work for XBOX and told me it can take up to several hours for something to post.I waited several hours before contacting XBOX support on ******* with hopes of getting assistance. After explaining the same situation to them and providing the same evidence, they sent me a link to the enforcement page I had been checking constantly and providing them updates on, and told me I had to refute it there. With nothing on the page I told them there was nothing to refute and practically begged them to file it as a bug or send me to somewhere that could help. They then said their "hands were tied" and refused to look into the matter any further.As a service I am actively paying for, I am deeply upset with the lack of assistance and even willingness to help. This appears to be a bug and it should be taken seriously. I request compensation for the time and effort, and my account's violations history scrubbed clean.
Business Response
Date: 02/19/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/20/2024

Complaint: 21287213

I am rejecting this response because: The email attached above is a copy and paste message. It does not show evidence that my statement and supporting evidence has been reviewed or address my requests.

Sincerely,

*******************
Business Response
Date: 02/29/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm this case has been closed as our agent stated this is a matter for our Legal team and provided the instructions you need to follow.Please follow these instructions to get this matter addressed.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/01/2024

Complaint: 21287213

I am rejecting this response because: I don't need to contact your legal team. I have provided evidence that should prompt action on your part. No one I have spoken to has actually acknowledged my evidence or commented on my experience. The responses given have merely been "copy and paste" answers.

Sincerely,

*******************
Business Response
Date: 03/14/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. As we stated on our last communication, for you to be able to receive further assistance with this matter, you need to contact our Legal team as our agent stated before.

We will keep this complaint closed as theres no further action we can take. No further questions or concerns will be answered regarding this matter.

Sincerely,
Microsoft Corporation
Business Response
Date: 03/14/2024
Hard message sent to the customer as they have already been provided with instructions to follow to address the issue. The customer doesn't want to follow them, so no further action can be taken on our side. Please close the complaint the next time the customer rejects our resolution.
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ordered "Xbox Elite Wireless Controller Series 2 Everything Pack" from the Xbox Design Lab on 12/25/23. The order number is # XDL-*********. It was $69.99 and came to $75.59 after tax. The item was ordered to be customized as follows: Paddles Pack: Astral Purple (Metal)D-pad: Faceted, Astral Purple (Metal)Thumbsticks: Astral Purple Carrying Case: Astral Purple Charging dock : Carbon Black USB-C Cable: Carbon Black It was shipped and they sent the item in the wrong color. They sent items in blue rather than the ordered color of "Astral Purple." He received the item January 8. He reached out to xbox support and has since been trying to get them to correct their mistake. They have ONE general support line for all of xbox it seems. I do not know why they do not just issue him a return label to send this item back and they ship him the correct item. He sent them photos of the item showing the blue rather than purple as proof of their error. The first person he spoke to gave him a support case number. It is **********. He waited a few days. Nothing more was sent to him. He contacted them back. Someone told him they would escalate the case. He waited more. He heard nothing more. He called again. Same thing. It is absolutely ridiculous. They screwed up, sent the wrong item and refuse to correct their mistake. He just wants to send back the wrong item and get what he ordered. I'm attaching the invoice but also screenshots of the order because the invoice doesn't show the color ordered. I am also attaching a photo of what was received. Thank you!
Business Response
Date: 02/19/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/19/2024

Complaint: 21286546

I am rejecting this response because: I have not been contacted from anyone at Xbox/microsoft regarding this case. I had already been assigned a case number and had been unable to get any follow up information through multiple emails and phone calls. Emails went unanswered and on the phone I was told I would receive an email update (never did). So their response of assigning it a new case number is not satisfactory. There is no where online that I can find to enter a case number and get information and phone support gives the runaround. I need a direct email or phone call from them including a return label for the incorrect item and proof of shipment of the right item.

Sincerely,

***************************
Customer Answer
Date: 02/26/2024
17
Business Response
Date: 03/12/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 has been working with you on this issue. Please let us know if you are requesting further assistance.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/12/2024

Complaint: 21286546

I am rejecting this response because: they said they have been working with me on this. I have not heard from anyone from Microsoft regarding this other than the messages they send to the BBB which offer no resolution. Therefore they HAVE not been working with me. They should contact me directly via phone ************ or email which, they have because our Microsoft account. ********************************

Sincerely,

***************************
Business Response
Date: 03/22/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Upon reviewing your complaint and the recent service request number **********, we have determined that your request has been escalated to the Xbox Team to ensure a resolution. You will be contacted shortly. We apologize for the delay and appreciate your patience. Please be assured that we are committed to assisting you.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Skype has been stealing money from my account!! I tried using their piece of c*** service because I was snowed in, no cellphone and car down...all I had was my internet and wifi...I noticed they bully you into giving them a debit/credit card just to use the scam software...I did and my calls NEVER went through...I never received a receipt for my payment either...the only way I found out they were stealing my money was because of the bank notification...I tried Microsoft customer service and after several verifciations they are pretending like they have no record of their transaction/theft of my 6.99...i also gave them my email and the last 4 digits of my card number, but they kept denying any record of the transaction...Im on fixed income...i want my money back now!!!!
Business Response
Date: 02/19/2024
Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau your regarding your charge incident. A senior member of our Microsoft Skype account team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/19/2024

Complaint: 21286070

I am rejecting this response because: I will be awaiting Microsofts response

Sincerely,

***********************
Customer Answer
Date: 02/24/2024
OK...I went to Skype's website and of course...there are no charges there...all I have is the Capture from my Cashapp account PROVING that ******************** stole $6.99 on February 13th 2024 from my account and steals from all customer accounts....I have blocked *************************** you want to do the right thing and mail me a check for $6.99 then that would be fine...it is my money you stole..a Capture from my laptop shows the same picture of me on the ****** gmail and Cashapp websites
That is all I have
Business Response
Date: 02/28/2024
Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident.
We understand, we found the response was provided based on the case number **********
For future issues, you can contact us at Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/28/2024

Complaint: 21286070

I am rejecting this response because: The have not returned my $6.99 that was stolen from my debit card...that is my last and only response

Sincerely,

***********************
Business Response
Date: 03/11/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident.
We stand with the response was provided based on the case number **********
For future issues, you can contact us at Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/11/2024

Complaint: 21286070

I am rejecting this response because: They never refunded my money...Microsoft have turned into thieves and a very dishonest company...I'll be sure to avoid purchasing any of their products in the future

Sincerely,

***********************
Business Response
Date: 03/18/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident.
We stand with the response was provided based on the case number **********
For future issues, you can contact us at Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/20/2024

Complaint: 21286070

I am rejecting this response because: Skype is hitting my account..I placed a block to stop them, but they still have my 6.99

Sincerely,

***********************
Business Response
Date: 03/28/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident.
We stand with the response was provided based on the case number **********
For future issues, you can contact us at Microsoft.com.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have downloaded the Microsoft Start app which you are able to scan receipts from different stores & receive different monetary amounts. They have flash offers which give a little more for a particular store. Since 2/1/24 all my receipts have been cancelled for no reason. I have contacted customer service 4 times in regard to this, including sending them screenshots of the receipts in question but have never been given a reason for the sudden cancellation of my receipts including those that are part of their flash offers. This is very deceptive & unacceptable to someone who takes the extra time out of their day to scan said receipts.
Business Response
Date: 02/19/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/19/2024

Complaint: 21285723

I am rejecting this response because: I continually get the same response to every email, which clearly does not fix the issue. I would like for the to stop contacting me immediately since they can't seem how to figure out their own app and just leave me alone

Sincerely,

*************************
Business Response
Date: 02/28/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate **** has been working with you on this issue. According to records we see that you are not needing support anymore, however, in case you have further concerns please respond to the last email from our agent with your concern so we can provide you a full resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
G035412627 I have a monthly pay account with ************************ for my email. I pay $ ***** monthly. I have been doing this for over 1 year. Without my authorization and despite the fact I have spoken with them in person and told them in which they had corrected and said they understood it was a MONTHLY charge, they charged me in advance for $ ******. I want this charge reversed immediately. I want to go back to the same monthly payment I have had. This is unethical and very disturbing that they breached ethical boundaries my deliberately going against what we had discussed. The email account is under ***********************
Business Response
Date: 02/19/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fell victim to a phishing scam wherein my Microsoft account credentials were unlawfully obtained. Initially, I received an email purporting to be from Microsoft, asserting that failure to complete a provided questionnaire would result in the deactivation of both my Microsoft and associated Minecraft accounts due to purported 'inactivity.' Despite harboring doubts regarding the legitimacy of the correspondence, I, out of concern for potential repercussions, expeditiously complied with the request to safeguard my accounts from purported deactivation.Subsequently, I discovered that my Microsoft account, integral to my Minecraft account, had been compromised. It became apparent that access to my email had been obstructed, presumably through alteration of the associated email alias on multiple occasions. Upon seeking resolution through Minecraft support to effectuate the transfer of my account to an alternative email address, I was redirected to Microsoft support. Regrettably, my attempts to elicit assistance from Microsoft support have thus far gone unanswered, leaving me in a state of impasse.In light of these circumstances, I am earnestly seeking facilitation in transferring my Minecraft account to another ******************** email address within my possession. The ramifications of losing access to my Microsoft account extend beyond mere gaming inconveniences, as it jeopardizes longstanding connections with friends cultivated over the course of my involvement in the Minecraft community.My gamer tag was "weweww23"Minecraft Transaction ID was: ********************** location was *******, ************* birthday was also July 9, **** A past full name I had displayed on my account was my mothers name which was "**********************"My original alias was ************************* and another alias I had was "****************************"I had also sent emails to these 4 people *********************** ****************** ************************* *******************************
Business Response
Date: 02/19/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate the fact that the business wants to cooperate with me on recovering my Microsoft account

Sincerely,

*********************
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To: Microsoft ************* RE: Update - ******* Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5034204)This is a known error from the Microsoft Knowledge Base (Attached). As stated Microsoft has acknowledged this error. ~ To get the error message Explorer.Exe - Application Error. The Instruction at Referenced Memory at . The Memory Could Not Be Click OK to terminate the Program. This occurred at Shutdown. My computer slowed down dramatically. I couldn't get my work done. My screen was flickering. The Graphics card was ruined because of the hardware failure. The Motherboard needed to be replaced. The Power Supply had to be replaced. The Hard Drive had to be replaced. The hardware service took place at **************** in ********, ** They are an authorized service center. They diagnosed the problem as a Windows Software Corrupted Operating System. It took months to find out the cause of this situation. From Hardware failure to software non responsiveness. The error message at Shutdown. I would like to be compensated for the hardware that had to be replaced. I would like to be compensated for the hours of searching for the faulty Windows Update. I would like to be compensated for the hours it took to bring my computer to the ************ 3 times, and ************* Twice. I spoke With Microsoft ***************** and they told me its the hardware. They were right, the hardware was failing because of this defective Windows Update. I bought this computer for $1,350 in August. I spent over $***** fixing the hardware caused by the Windows Update. I am a special needs teacher and having a working computer is essential to my work. I am on a teachers salary, this expense was extraordinary. I spent over $ ***** in repairing the computer and Diagnostics at the ************. I spent $100 at ************* to have diagnostics. ********************* ************ *******************
Business Response
Date: 02/19/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/27/2024
Please Re - Open The Case. Add the following.
I reject Microsofts resolution. (Nothing)
Case number is **********.

RE: reporting damaged hardware after update KB5034204

I spoke with a third tier Microsoft Technician.
It took hours and days to try and diagnose the problem.
I sent a picture of the error and a response that I need to send a video.

This error has cost me days and hours of aggrevation and not being able to use my computer.
The technician said its the hardware.
This problem caused me to change EVERY part of the computer except the processor and the case.
The Technician said its a hardware problem.

How is it possible? I replaced the **** RAM, Motherboard, Liquid Cooling System, the **** What else is left?

The Windows knowledge base aknowledges this explorer.exe error. It advises to download a third party app. Sorry I dont do that. I bought Windows.

I had to reinstall Windows 48 times since 11/2023.
This is hours and days.
As my reciept shows, It has cost me money, time and aggrevation.

************* in ******* **, ******************* in Passaic and The Microcenter can not all be wrong. All are certified.
I had to bring a heavy computer 6 times to try and repair this WINDOWS ERROR. 3 different ***************** centers said its the Software.
EVERYTHING was uninstalled. The only software I had was Windows and still the explorer.exe.

The technician said I have 3 options.

#1 - Live with the error. Its normal everybody gets different errors. This is unsatisfactory.
#2 - Continue the hours of diagnosis. I have done every diagnostic test, with 2 different technicians. This is unsatisfactory.
#3 - Ignore the WINDOWS UPDATE they can fix that I wont get the update. This is unsatisfactory. My computer should be up to date without any work arounds.

What if I wind up reinstalling Windows again? Do I have to go through the quick fixes?

This is completly UNSATISFACTORY. I want to be reimbursed the total amount of the reciepts attached. Please see the diagnostics from 3 different certified repair stores.

********************* MA Ed,
Dov Tov
************

Customer Answer
Date: 02/27/2024
Please Re - Open The Case. Add the following.
I reject Microsofts resolution. (Nothing)
Case number is **********.

RE: reporting damaged hardware after update KB5034204

I spoke with a third tier Microsoft Technician.
It took hours and days to try and diagnose the problem.
I sent a picture of the error and a response that I need to send a video.

This error has cost me days and hours of aggrevation and not being able to use my computer.
The technician said its the hardware.
This problem caused me to change EVERY part of the computer except the processor and the case.
The Technician said its a hardware problem.

How is it possible? I replaced the **** RAM, Motherboard, Liquid Cooling System, the **** What else is left?

The Windows knowledge base aknowledges this explorer.exe error. It advises to download a third party app. Sorry I dont do that. I bought Windows.

I had to reinstall Windows 48 times since 11/2023.
This is hours and days.
As my reciept shows, It has cost me money, time and aggrevation.

************* in ******* **, ******************* in Passaic and The Microcenter can not all be wrong. All are certified.
I had to bring a heavy computer 6 times to try and repair this WINDOWS ERROR. 3 different ***************** centers said its the Software.
EVERYTHING was uninstalled. The only software I had was Windows and still the explorer.exe.

The technician said I have 3 options.

#1 - Live with the error. Its normal everybody gets different errors. This is unsatisfactory.
#2 - Continue the hours of diagnosis. I have done every diagnostic test, with 2 different technicians. This is unsatisfactory.
#3 - Ignore the WINDOWS UPDATE they can fix that I wont get the update. This is unsatisfactory. My computer should be up to date without any work arounds.

What if I wind up reinstalling Windows again? Do I have to go through the quick fixes?

This is completly UNSATISFACTORY. I want to be reimbursed the total amount of the reciepts attached. Please see the diagnostics from 3 different certified repair stores.

********************* MA Ed,
Dov Tov
************

Business Response
Date: 03/11/2024
Dear *********************,

Thank you for reaching out to us, we apologize for the inconvenience that you have experienced during your explorer.exe issue, however we need to escalate the issue with the correct department, if you are still in contact with the agent please ask them to transfer the case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/11/2024

Complaint: 21285074

I am rejecting this response because: I have been in touch with the escalated technical support. It's been many hours and many days and many months your technicians have not been able to solve the issue with the explorer.exe issue.
It's a hardship already. I has cost me thousands of dollars. I have spent hours on the phone with the highest level of Microsoft support. When does this end? I cant maintain a full time job and spend hours on the phone with your technical team. Everyday another 2 hours. This is unacceptable.
I would like the compensation that I requested.

Sincerely,

*********************
Business Response
Date: 03/19/2024
Dear *********************,

Thank you for reaching out to us, we apologize for the issues and delays resolving this issue has caused for you, however please continue to communicate with our agent, feel free to express your concerns and requests you might have.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/19/2024

Complaint: 21285074

I am rejecting this response because: The technicians are taking days and hours to diagnose the problem. I cant do this. Its unreasonable. I would like to be reimbursed as stated earlier.

Sincerely,

*********************
Business Response
Date: 04/18/2024
Dear *********************,

Thank you for reaching out to us, we apologize for the issues and delays resolving this issue has caused for you, however please continue to communicate with our agent, feel free to express your concerns and requests you might have.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/18/2024
I already spent dozens of hours on the phone with techincal service. I cant do it anymore. I cant quit my job because of this. My computer had problems after the last technician tried to reinstall windows.
Complaint: 21285074

I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 04/26/2024
Dear *********************,

Thank you for Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/12/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase of an item on Newegg on 11/21/2023 for $939.99 (before taxes) with a 15% Microsoft Cashback active. Any ticket submitted for the missing Cashback reward gets me an email response requesting information. I submit information get no more updates. They will not respond to any emails requesting updates.
Business Response
Date: 02/19/2024

Hi ***********************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your account cashback issues.
We have submitted your case to the cashback Microsoft Rewards Team, and they will be investigating.
They may contact you with the response/resolution.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/19/2024

Complaint: 21284334

I am rejecting this response because:
I keep getting responses on created tickets that they will investigate. I don't get any updates after that. The response they have given is not a resolution.

Sincerely,

***********************
Business Response
Date: 02/27/2024
Hi ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account cashback issues.
We have informed that yo were awarded with the amount in question of 15 percent cashback.
If you have any further concern, please feel free to contact us at Microsoft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company: Microsoft Issue: Initial issue was initial download of suite and i was seeking online help for Outlook specifically. In the process, I was locked out of my account and attempted password reset. To my disappointment, the online help person could no longer assist because as soon as a password is locked, only Data Protection team can help. Details: Microsoft 365 Admin Account Locked date of initial purchase. tracking numbers (first case # after online chat support failed: ****************, Microsoft Data protection engineer Case #****************)From on or about Jan 22 to date (FEB 12), I have been calling Microsoft every few days. The first team that answers advises that they cannot help, must go to data protection. Data protection has large call volumes and I have been on hold 4-6 times from 1 to 2.5 hours at a time where i then give up. I finally got through and the individual said only an engineer can resolve and assigned the case. The engineer was committed to call back next day and returned the call 6 biz days later. I could not answer as I was in a class...I received an email instructing me to provide a call back number and time to call back. I provided details to call back any time that same day. The email states they will keep trying each biz day. 4 days later no call from engineer. today, I am back on hold for data protection team queue waiting to be once again assigned to an engineer that *** or *** not call back. It's a small business password re-set - very basic. Microsoft associates continuously advise of high call volumes in the data protection team and that they have no visibility of the ticket and they are helpless to connect me to a person. I can only be transferred to a queue where nobody answers. I cannot run my business and we are coming up to tax time and year end. simply Unacceptable.
Business Response
Date: 02/19/2024
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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