Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,661 total complaints in the last 3 years.
2,337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about January 21, ****, I created an Outlook email account for my 92 year old mother who suffers with macular degeneration (can't see well at all) and is hearing disabled. She also has short-term memory issues. Despite that, she still attempts to go into her email and use a magnifier to read her email. On the same date I purchased a $19.99 feature from Microsoft so her new outlook account would not have advertisements. (SEE RECEIPT ATTACHED). I also created a password for the account, and wrote it down. However, my Mother seems to have misplaced it. She must have tried to access the account, and when prompted for a password, gave the wrong ones. Hence, we are at this point. I have tried my best to use every avenue to speak to a person, even a chat was unsuccessful, to remedy this problem. Microsoft has sent me numerous emails with questions to answer for verification, but since the email was barely used, I don't have any records to send to them. I also used PayPal to pay for the advertisements to be removed for one year, but they only want my credit card last four digits. There is no place to write I paid with paypal. I have attached the receipt showing I paid for the "no advertisement" feature when I created the account. At this time I am just looking to get my $19.99 refunded. This has been a nightmare. Thank you
Customer Answer
Date: 02/02/2024
See Microsoft Receipt attached
Business Response
Date: 02/07/2024

Hi ********,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your mothers account incident. Please provide your mothers email address to look into it further since there is not any image attached.
We will wait for your response.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/07/2024
Microsoft has requested my mother's email account which I inadvertently did not provide in my original complaint. Please forward to Microsoft her email account:
********************************
Many thanks,
*****************
Customer Answer
Date: 02/14/2024
I do not understand your email of today advising that I didn't respond to you regarding Microsoft's response. Their response was a request for additional information from me - specifically my mother's email account address - in which I replied to them with this information thru your website as it appeared to be the only way to respond. This matter is NOT resolved and I explained in my correspondence that they needed more information - which I'm patiently waiting for. Why would you close this complaint stating I wasn't responsive? Please keep this open until Microsoft responds.
Customer Answer
Date: 02/14/2024
My response last week to BBB:

Sent: 2/7/2024 3:16:18 PM

From:
***************************
To:
BBB Great West + Pacific
Subject:
More Information

This message originally read on 2/7/2024

Microsoft has requested my mother's email account which I inadvertently did not provide in my original complaint. Please forward to Microsoft her email account:
********************************
Many thanks,
*****************
WHY ARE YOU CLOSING MY COMPLAINT STATING THAT I DID NOT RESPOND?
Business Response
Date: 02/28/2024
Hi ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your mothers account incident.
Thank you for the information, due to the situation we refunded you the order.
Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
in addition, we suggest you the creation of a new account.

If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not authorize this charge. I used to have an acct with them, but had two cards on file with them but both of those cards were cancelled cards. One was expired. But they still charged my acct. Called my bank they reversed the charges but then said that Microsoft showed they had matching information so they charged my account again. I spent about 2 hours on the phone trying to resolve the issue with Microsoft and my bank and Microsoft said they had not way of refunding my money and i kept asking to speak with a manager they sent me to two managers then the last one said that she was the highest there was and still could not help me. I would like a refund for ******. Case number **********
Business Response
Date: 02/07/2024
Hi *******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding purchase incident and refund request.
We understand that this may not be the response you were hoping for, but unfortunately, you are not eligible for a refund. Our policy states that refunds can only be requested within 14 days after the purchase or for non-recognized orders. Given your previous use of the Microsoft program since 2021, we regret any inconvenience this may cause. If you have any further questions or concerns, please feel free to reach out at Microsoft.com.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/07/2024

Complaint: 21237722

I am rejecting this response because I filed a claim with my bank and they reversed the charges as you can see with attached. I disputed the day it happened. This should have been enough not to charge me, also the card on file was no longer an active card. Other card on file was expired. I have not use that account since 2020.. Then you sent info back to my bank that matched who I was so they said that Micro soft said that i approved the transaction. So they then reversed it back as you can see on Feb 1st claim reversal. Please send me a refund. I did not authorize this transaction.

*****************************************************
Business Response
Date: 02/19/2024
Hi *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding purchase incident and refund request.
We understand that this may not be the response you were looking for, but unfortunately, you are not eligible for a refund. Our policy states that refunds can only be requested within 14 days after the purchase or for non-recognized orders. Given your previous use of the Microsoft program since 2021, we regret any inconvenience this may have caused you.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/21/2024

Complaint: 21237722

I am rejecting this response because:
I gave supporting docs to show that I reject the charge with my Bank.

*****************************************************
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a recoccuring charge of **** on the first of every month for an old xbox account with an old email address that is no longer in use. The bank has issued me a new card, but microsoft keeps taking the payment. I have tried multiple times to email, chat, call etc and cannot get anyone at microsoft to help me with stopping this fee from withdrawing from my account each month, it has been going on for years!!! The bank suggested this being the only way to get some help from them.
Business Response
Date: 02/07/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/03/2024
On the 1st of every month for the last 3 years I have a charge for 9.99 off of my debit card. I cannot get through to anybody at Microsoft because I do not know what email address my child has used. The Xbox is no longer in use. It has not been for years but I cannot stop the charge. Microsoft makes it impossible to stop I have already filed a complaint with BBB hi they told me it was resolved, and I got the charge again the following month, I dont understand how this is legal that they do this where you cannot stop a charge. My bank has switched my debit card, but it still went through with the new card.
Business Response
Date: 03/14/2024
Dear *********************,

Thank you for reaching out to us, we have checked the case number **********,we can see that the agent has reached out to you and given you the resolution of the case. If you have any questions please feel free to reach back.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/21/2024
Hi - I never received an outcome - my case was reopened and I still do not have an update?
Customer Answer
Date: 04/18/2024
Hi, I was charged again. This complaint was not resolved, please help!
Business Response
Date: 06/13/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Microsoft Surface Pro which is having a lot of glitches. I contacted Microsoft within my warranty and they told me that my device is a "legacy device", which means they no longer make that version, but they will replace my device with a refurbished device of the next available version up. They gave me a service order: **********. They sent me a shipping label to return my device to them. I told them I was having legal issues with my landlord but I'd send it once I was able. Not long after, Microsoft sent me another email saying the shipping label is expiring but to just email them when I'm ready for a new label. I since emailed them and got no response. When I called their phone number the artificial intelligence that answers always directed me back to the website, there was never an opportunity to get a human on the phone and after getting no response to my emails for months, I tried the chat support. In the chat support I was then told my warranty had expired during this period however it would be extended so that a new shipping label could be created for me. I took a screenshot of this chat so I'd have the new reference number for this ***********). When I followed up, I was then given the complete run around, I was suddenly told that because my device was a "legacy device" they would not be replacing it (despite the fact that it was already acknowledged that it was a "legacy device" when the shipping label was sent to me). Despite being told they'd extend the warranty to create a new shipping label, everything was retracted and I was told to just buy a new one (thousands of dollars) instead. I've since responded asking why it is so hard to reach customer service and why I am being jerked around like this by being told things by Microsoft and having them retracted, but I'm being ignored once again. All I want is for Microsoft to follow through with their own promises and extend the warranty of my "legacy device" so that a new shipping label can be create
Business Response
Date: 02/06/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/16/2024
Microsoft has ignored my concerns and denied me a resolution - There is no accountability despite that this is in fact a form of fraud.
Business Response
Date: 03/11/2024
Dear *******************,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After carefully reviewing your complaint and the recent service request **********, we acknowledge that our Tier 3 advocate, *****, has been diligently assisting you with this matter. ***** has communicated a final resolution to you.
The resolution was determined by considering several factors, including the device model and its expiration date. We recognize that the provided resolution may not completely align with your expectations. However, it adheres to Microsoft policies, which we are unable to circumvent.
If you have any further questions or require additional assistance, please do not hesitate to reach out. We appreciate your understanding and patience as we strive to address your concerns effectively.
Customer Answer
Date: 03/13/2024

Complaint: 21236382

I am rejecting this response because:
The device's model/expiration was already established when the service order and shipping label were created. At that time Microsoft employees had already acknowledged that the model was no longer being manufactured and created a service label that they said would exchange it for a refurbished version of the next oldest model still being manufactured. Due to divorce and having to move, I wasn't able to send the device in before the shipping label (attached) was expiring according to a Microsoft employee who emailed me (this email was submitted as evidence) telling me to call them back when I'm ready to ship. She didnt say anything about a deadline to do this. I had tried contacting by phone and email several times. On the phone I couldn't get past the ** to talk to a person and my email requesting a new shipping label got ignored. I finally got ahold of someone through the chat feature and he said he'd adjust the warranty with an extension so I could finish my service order. I provided a screenshot of this as well.
The reasons ***** has given to deny my complaint completely ignores the fact that my model was already expired when the service order was created which is why I was told I'd get a refurbished version of the next model up from mine. He has ignored the fact that my request is simply to have Microsoft follow through with what was promised to me by finishing the service order which was started when my device was already expired (proving his point moot). It's not fair to change the rules on a customer after a service order was already started - especially at the cost of thousands of dollars it will cost for a new device - and he doesn't address this at all - as if Microsoft has no accountability.
Sincerely,

*******************
Business Response
Date: 03/25/2024
Dear *******************,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern. We have reviewed your complaint and the associated service request ***********) and would like to reaffirm the resolution provided by our Tier 3 advocate, *****.
As previously stated, the decision was made after careful consideration of various factors, including the specific device model and its warranty status. We understand that the resolution may not fully meet your expectations, but please be assured that it is consistent with Microsofts policies, which we are obliged to follow.
Should you have any further inquiries or require additional support, please feel free to reach out to us. We value your understanding and patience as we endeavor to resolve your concerns effectively.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/28/2024

Complaint: 21236382

I am rejecting this response because:
Microsoft is only repeating the same thing about a policy about model and warranty when my complaint has nothing to do with that as IT WAS ALREADY ESTABLISHED - BY MICROSOFT - THAT I WOULD BE GETTING A REFURBISHED REPLACEMENT FOR MY NON-WORKING MODEL WHICH IS WHY THEY CREATED A SERVICE ORDER FOR IT AND SENT ME A SHIPPING LABEL (evidence attached), I didn't realize the shipping label expired that quickly so Microsoft informed me to contact them back for a new one (evidence of that email from Microsoft provided). MICROSOFT THEN IGNORED MY EMAILS and now claims it's now past the warranty, IGNORING THE **** THAT THIS IS DUE TO MY BEING IGNORED BY MICOSOFT. They are continuing to ignore me by pretending to address my complaint while repeating something irrelevant to it. 1) IS IT MICROSOFT'S POLICY TO ESTABLISH THAT THEY WILL REPLACE AN "EXPIRED MODEL", PROCEED TO SEND THE SHIPPING LABEL TO RETURN THAT DEVICE - THEN SUDDENLY CLAIM IT'S NOT THEIR POLICY TO CONTINUE WHAT THEY ALREADY STARTED? IS IT MICROSOFT'S POLICY TO IGNORE A CUSTOMER'S REQUEST FOR A NEW SHIPPING LABEL FOR MONTHS - THEN SAY 'SORRY, NOW YOU'RE OUT OF WARRANTY'? Because THOSE ARE THE ISSUES I'm complaining about which Microsoft to date CONTINUES TO IGNORE. Microsoft is TAKING NO ACCOUNTABILITY FOR STARTING A SERVICE ORDER THEN ABANDONNING THE CUSTOMER, IGNORING HER AND HER COMPLAINT. I was a lifelong customer and now have to spend thousands on a brand new device due to ********************'s treatment of me. Microsoft would rather lose me as a customer to a company which has policies and standards for ACTUAL CUSTOMER SERVICE, THAN FOLLOW THROUGH WITH THEIR OWN SERVICE ORDER.

Sincerely,

*******************
Business Response
Date: 04/12/2024
Dear *******************,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern. We have reviewed your complaint and the associated service request ***********) and would like to reaffirm the resolution provided by our Tier 3 advocate, *****.
As previously stated, the decision was made after careful consideration of various factors, including the specific device model and its warranty status. We understand that the resolution may not fully meet your expectations, but please be assured that it is consistent with Microsofts policies, which we are obliged to follow.
Should you have any further inquiries or require additional support, please feel free to reach out to us. We value your understanding and patience as we endeavor to resolve your concerns effectively.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/12/2024

Complaint: 21236382

I am rejecting this response because:
I will continue rejecting Microsoft's *non-resolution* as long as the BBB allows it. Microsoft told me one thing, started a service order, then refused to finish what they started, claiming "policy" after ignoring me for months, then arguing me for months now by refusing to even acknowledge what my complaint with the BBB is actually about. They would rather lose all the profits from a lifelong customer, than be accountable for their words and actions and honor a service order for a *refurbished device*. I have the evidence for everything. Telling customers one thing then retracting it is *fraud*.

Sincerely,

*******************
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged for Xbox Live a monthly service.I am a military servicemember returning from a 3 year deployment to *****. My phone number has changed since arriving back in America, so I can no longer use my phone number to authenticate my account. That was my sole manner to do so. The Xbox service team instructed me to wait 30 days to access my account.Essentially I am being told to pay for a 30 day service I am not allowed to use for 30 days. The definition of robbery.Also, I have no access to the library of games I have purchased. Waiting 30 days is unacceptable.
Business Response
Date: 02/07/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Live subscription. We have contacted a senior member of our Billing Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
Advocate ****** contacted you via email you on February 6 and 7. ****** explained in his first email that we are unable to expedite the 30 day process but he has disabled auto-renew so your subscription doesnt renew on February 8th. Please reply to ******* email at your earliest convenience.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a series core 2 elite controller that has a remaining warranty until February 19th ****. Ive sent them the same controller 4 times now for repairs and just got it back from their service center today and its still not repaired. The controller will turn off when you press down on the left stick and use slight tension. It will power the controller off almost like theres a short. I game competitively and cannot use a controller thats going to let me down in tense situations such as these. Im pretty upset over this whole ordeal because their customer service has been absolutely terrible. Terrible product. Id either like a refund or a same model replacement.
Business Response
Date: 02/06/2024

Hi *****************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your controller incident.
Please feel free to reopen your case or contact directly Xbox support to get help.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 02/06/2024

Complaint: 21235146

I am rejecting this response because:
Im not opening another repair case or dealing with Microsofts terrible customer service. This is what I tried to do 4 times already. I lost count of how many times Ive called support now too. I want a replacement or a refund. Microsoft can email me directly. I shouldnt have to reopen a case.
Sincerely,

*****************
Business Response
Date: 02/19/2024

Hi *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your controller incident.
Please contact directly Xbox support to get help.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to gain access to my Minecraft account again. As of recently, I no longer have the ability to log into my Minecraft account because Mojang account because I realized at the time of logging in that migrations have ended and I did not Migrate my Mojang account to a ******************** account during the migration period. This was because I decided I didnt want to play Minecraft during that time and was unaware I had to do to so with the punishment being that my account would be disabled forever. When I returned, I discovered Mojang/Microsoft has disabled the ability to Migrate my account. Therefore, an account I paid for as recently as October 2020 has seemingly been taken from me and I would like to gain compensation for that loss.Attached is the original email of my Order and Transaction ID from when I purchased my Minecraft account on October 24, 2020. Please contact me if you need further information.I would like to receive one of the following for compensation:-The ability to Migrate my existing Mojang account to a ******************** account and have my ability to play Minecraft restored.-A credit towards a new Minecraft account.-A refund of the original amount I paid for the account being $26.95 in the form of a check or money order.
Customer Answer
Date: 02/02/2024
I forgot to attach the proof of purchase in the original message. I have attached it in this one.
Business Response
Date: 02/06/2024
Dear ***************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding access to your Minecraft account. After reviewing your complaint and recent service request ***********), we see that you filed a Notice of Dispute. The advocate assigned to your case contacted ****** on your behalf and was informed that they cannot reinstate your account. We are sharing the resolution here as there is no further action that can be taken:
The migration period started early in 2021 and officially ended in 2023. After reviewing the case with our Mojang team, they confirmed that since the migration period is over, there is no way to complete it now.

We apologize for the inconvenience this situation might cause and invite you to acquire Minecraft through a Microsoft account to continue enjoying the game.
Further information is available here: ***********************************************************
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/07/2024

Complaint: 21234802

I am rejecting this response because:

When I bought a license to play Minecraft, the expectation was given to me at the time of purchase that I would be able to hold that license to play Minecraft indefinitely. I was not told up front that my license to play Minecraft would be revoked due to account inactivity. Given that I was under the impression that I wouldnt have to pay for Minecraft again in the future after I purchased it and you refuse to let me back into my paid account,I would at the very least like a refund of $26.95 I paid for the game OR a credit for a new copy to play on a new Microsoft account. Taking away a product from a customer simply because they didnt use it for a long period of time does not warrant my access to be taken away and is a deceptive and poor business practice at best. Please take the proper action on this case; otherwise I will have to escalate it further.

Sincerely,

***************************************
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My previous address was *********************************************************** On 12/6/19 I ordered Microsoft Office. Per the email I was supposed to get notification on the auto renew. I NEVER DID! My wife just noticed a change of $108 an we were shocked to see we were still paying for this-3 + Years later, with no emails re canceling. I just chatted with a ******* at customer service who said she can't do a refund. I want a refund for the years I wa paying for this, 2020, 2021, 2022, and 2023, roughly $436. I was never notified about this, and they would not refund anything. Attached is the transcript I requested.
Business Response
Date: 02/07/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unexpected charges from Microsoft. We have contacted a senior member of our Billing Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********. Please work with the advocate toward a resolution.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/07/2024
You have the records. You have the charges that were made. You never sent me the email about the auto bill.
Customer Answer
Date: 02/14/2024
Msft sent me an email basically saying they will do nothing and denied that their agreement included an out.
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Microsoft office for my personal computer, and despite keeping the software up to date, the program has started deleting files. When attempting to contact Microsoft technical support about this issue, their forum sends me in an endless loop, not providing answers, and their customer support phone numbers both direct me back to the same website.
Business Response
Date: 02/06/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Has helped me out prior with a new computer they pick out at my expense and converted all the software from the old computer to the new computer, but ******** (Microsoft Tech) renamed my printer to *********** and never changed it back to *** which it should be. ****** tried to help the printer manufacture but was unable and Microsoft informed me that they would keep the last issue opened for 30 days but they did not.Not read: RE: ********** - DoNotEdit:**********
Business Response
Date: 02/09/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

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