Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,671 total complaints in the last 3 years.
2,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel this monthly charge/subscription from Microsoft 365 for *years* and every time I cannot get any help from Microsoft and all of the online/phone support insists I don't have a Microsoft 365 account. But, I keep on getting charged. Every month. I want this to stop, and I need help since I can't get any help from Microsoft. Screenshot attached of most recent charge, this has ended up being hundreds of dollars over the course of time. I just want it to stop, please.
Business Response
Date: 04/02/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft Rewards account was suspended without any reason given, other than I "violated the service agreement." I am very aware of the rules set forth by the agreement and have never once violated any of the rules. I believe the reason for the violation is the "Maintaining multiple user accounts per household" rule, which I haven't violated - I have my account assigned to this email address ****************** and the company I work for uses Microsoft 365, which *technically* I suppose is a Microsoft account, but it is a business account for my company, and is not used as a Microsoft account in any personal or rewards capacity - it is solely used to do business. I have sent in multiple requests to the support team, and I have been told that I would be contacted soon, an no contact has ever happened.
Business Response
Date: 04/01/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MICROSOFT*MICROSOFT 36 MSBILL.INFO WA COST: $106.99 Has billed ALL of my credit cards $106.99 resulting in obvious negative harm to me. All having to be replaced on a monthly basis.There is NO WAY to talk to a HUMAN. Multiple credit cards: APPLE, BARCLAYS, ************ Destiny, AMEX etc etc etc. cannot afford this to continue. Report as fraud, pops up on another card, in the same month.
Business Response
Date: 04/01/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/01/2024

Complaint: 21487765

I am rejecting this response because:

There are too many credit cards this company has charged and they ***** are not providing a phone number to contact them. They MUST provide a legitimate phone number. There are also too many robo calls to recognize any one from Microsoft.
Sincerely,

*************************
Business Response
Date: 04/10/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking, they requested the bank statement, please replay to the Takelia email to continue with the process.

Microsoft phone number: ****************

Microsoft support page: *******************************************************

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/14/2024

Complaint: 21487765

I am rejecting this response because:
They have made numerous charges against numerous credit cards and ask for more info every time, no matter what has already been given. They ask for my bank account and credentials and all my credit cards and theirs, and still, nothing. No refunds no apologies and no reason for any of these charges except it appears to me that Microsoft itself is perpetuating these erroneous or fraudulent charges.
What I want? Is a check from Microsoft for $1,000 (or exactly to the ***** of what they took from me) and to never make another charge against my email or any of my accounts. Actually, they have caused me a lot of harm, loss of sleep, worry, lack of access to available funds, aggravation to my credit card companies, and me, and constant worries for over a year and just when I think they stopped? They do it again and yet, they give me Nothing, no excuse, no apology, nothing except they are gojng to charge me til I take them to court and report them to the **** my congressman and the news. Its exasperating and I am already dealing with health issues. What in the world. I REJECT anything until they find the problem and refund my money.

Sincerely,

*************************
Customer Answer
Date: 04/16/2024
These people are either scammers or
completely inept. I have provided EVERYTHING they asked and now they are doubling back asking for it again while misspelling my name as
BRENADA.
Please help. They ONLY contacted me
because the BBB contacted them.
Business Response
Date: 04/25/2024
Dear *************************,

We appreciate your feedback to Microsoft Corporation through the Better Business Bureau about your concern. We have looked into your complaint and your recent service request **********, and we see that our Tier 3 advocate ****** has been helping you with this issue. According to our records, you have already been given the resolution via phone call/ email, due to the circumstances we are unable to offer you a different outcome. Feel free to reach our customer service ******************** phone number: **************** or visit Microsoft support page: *******************************************************.

Kind regards,
Microsoft Corporation
Customer Answer
Date: 04/26/2024

Complaint: 21487765

I am rejecting this response because:

I did not authorize any billing for $1,000 of multiple charges against my different credit card. I found where there was a subscription that expired in 2014, and the credit card attached expired in 2017. 10 and 7 years ago, respectively. I do NOT want Microsoft. It took 30 days to wait for them to unlock my account and that happened yesterday. Refund my money is my only return from Microsoft.
Sincerely,

*************************
Business Response
Date: 05/03/2024
Dear *************************,

We appreciate your feedback to Microsoft Corporation through the Better Business Bureau about your concern. We have looked into your complaint and your recent service request **********, and we see that our Tier 3 advocate ****** has been helping you with this issue. According to our records, you have already been given the resolution via phone call/ email, due to the circumstances we are unable to offer you a different outcome.

Feel free to reach our customer service ******************** phone number: **************** or visit Microsoft support page: *******************************************************.

Kind regards,

Microsoft Corporation
Customer Answer
Date: 05/09/2024

Complaint: 21487765

I am rejecting this response because:

This is a completely fraudulent charge(s) and I refute all charges. Microsoft is using bully tactics to charge me and has completely ignired my submissions that respi eed to their requests for billing information.
Why they cannot correct this is beyond me EXCEPT for the fact they cant match my cards to their system is because I did not order it. It is clearly identity theft. Microsoft should be ashamed being the worldwide entity they are with unlimited access to get to the bottom of this.
The ONLY reason they looked at all was because of my BBB complaint.
REJECT their decision and appeal it.
Sincerely,

*************************
Business Response
Date: 05/15/2024
Dear *************************,

We appreciate your feedback to Microsoft Corporation through the Better Business Bureau about your concern. We have looked into your complaint and your recent service request **********, and we see that our Tier 3 advocate ****** has been helping you with this issue. According to our records, you have already been given the resolution via phone call/ email, due to the circumstances we are unable to offer you a different outcome.

Feel free to reach our customer service ******************** phone number: **************** or visit Microsoft support page: *******************************************************.

Kind regards,

Microsoft Corporation
Customer Answer
Date: 05/15/2024

Complaint: 21487765

I am rejecting this response because: they sent the same message as before saying they were unable (meaning, unwilling) to resolve my complaint when, in fact, they were given everything they needed to.
Extremely poor customer service

Sincerely,

*************************
Business Response
Date: 05/24/2024
Greetings *************************,

Thank you for sharing your feedback with Microsoft Corporation via the Better Business Bureau regarding your concern. We have carefully reviewed your complaint and the service request ********** that you opened with us, and we see that ******, our Tier 3 advocate, has been assisting you with this issue. Based on our records, he has already provided you with the resolution through a phone call or an email, and we regret to inform you that we cannot offer you a different outcome due to the circumstances.

If you have any further questions or concerns, please feel free to contact our customer service at ******************** phone number: **************** or visit Microsoft support page:

We appreciate your understanding and cooperation.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/25/2024

Complaint: 21487765

I am rejecting this response because: the business is being untruthful and falsely collecting $106.99 and $9.99/month from multiple credit cards where nothing was approved. I have disputed this and their actions have financially harmed me. I provided multiples to no remedy. Stealing from senior citizens is just wrong. Its elder abuse. I am not and never have been a medicare provider as they said. Unbelievable/ is Microsoft so needy they will stoop at nothing for the $? And no, they will NEVER be given my banking information, routing #, account #, and password. Not going to ever happen. Would YOU?!

Sincerely,

*************************
Business Response
Date: 06/03/2024
Dear *************************,

We appreciate your feedback to Microsoft Corporation through the Better Business Bureau about your concern. We have thoroughly examined your complaint and the service request ********** that you created with us, and we see that ******, our Tier 3 advocate, has been helping you with this issue. According to our records, he has already given you the resolution by phone or email, and we are sorry to tell you that we cannot provide you with a different result due to the resolution you received.

If you have any further questions or concerns,please feel free to contact our customer service at ******************** phone number: **************** or visit Microsoft support page:

*********************************************************************************************************************************************************************

We appreciate your understanding and cooperation.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/03/2024

Complaint: 21487765

I am rejecting this response because: Microsoft either erroneously or purposefully took multiple draws of MY money from MULTIPLE accounts without my approval & I supplied them with documentation that they are unwilling to make whole. Shame on Microsoft for heisting from and bullying elderly people.

Sincerely,

*************************
Business Response
Date: 06/05/2024
Hi *************************,

Thanks for letting Microsoft Corporation and the Better Business Bureau know about your issue.

We looked into your complaint and the service request ********** you made with us. ******, our Tier 3 advocate, has been working on it. Our records show that he already gave you an answer by phone or email.

We're sorry, but we can't change that answer because of the resolution you got. If you need more help, please contact our customer service at ******************** phone number: **************** or go to Microsoft support page: *********************************************************************************************************************************************************************

Thanks for your understanding and cooperation.

Best, Microsoft Corporation

Customer Answer
Date: 06/05/2024

Complaint: 21487765

I am rejecting this response because: the company is wrong, arrogant and now obnoxious. Whoever their Tier 3 is obviously needs a new job. I provided everything Microsoft asked for EXCEPT the logon to my personal bank account. I bet they really would like that but they wont ever get it. Regarding that, all the $1,000 charges were against multiple credit cards and unauthorized. The only acceptable resolution is? REFUND MY MONEY and that is the only resolution. I intend to notify the *** and the State ************************* Microsoft should be ashamed scamming 70 year old elderly grandparents. I expected better of such a large corporation.
I REJECT Microsofts response.
Sincerely,

*************************
Initial Complaint
Date:03/25/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ******************** bing reward points for some reason they try to blame me for having two accounts blame me for being in a different country, and also claimed that I was a bot which, obviously none of these things are true. I filled out the online form. They asked me to. They never got back to me and they just closed my case I went onto the Microsoft community page and I have noticed that theyve been doing this to a lot of people and no one is getting anywhere with this problem so I am trying to use to please help me out because I did absolutely nothing wrong for them to do what they did to me. I lost out on 660 days in a row and over ****** points and this is why Im asking for your help, if you can help me out, I would greatly appreciate it. Thank you.
Business Response
Date: 04/02/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ********************** is "Im forlorne" I am an older gentleman who plays videogames occasionally. It's been way too long and someone needs to correct this. I've gotten in touch with my lawyer in what we can do about recompensation if we cannot retrieve this account. Long story short: One day I let my nephew play on my game, he said something tha got me banned INDEFINITELY. Immediately afterwards he must have tried to dispute the ban without adding any context. Well he's 14 I doubt he would've given much. As is Microsofts policy I cannot even login to the account to speak to an agent my account and now thousands of *************** of work has been erased. I'm asking for someone at Microsoft to please look at my case again and see that this was out of the usual. PlayStation does 1 month bans before they go right to indefinite. You'd think they'd give some sort of prior warning. What's a 7 day ban or a 15 day ban? Microsoft should be more clear by giving a month or even a year ban before they just ***** nilly take all of my games and progress.
Business Response
Date: 04/02/2024
Dear **********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/03/2024

Complaint: 21482674

I am rejecting this response because:
They have reached out to me and pretty much said a corporate copy paste response. Taking no accountability and relaying me to a FAQ page that does not work. Microsoft has let me down again. I would like it if next time they contact me it is from the enforcement team DIRECTLY. I do not appreciate being treated like an idiot. Of course I've already tried to contact the enforcement team on my own. Obviously they did not help me if I am coming to the better business bureau.
Sincerely,

*****************************
Business Response
Date: 04/12/2024
Dear *****************************,

We understand your frustration on the current situation, however to contact the enforcement team you have to create a ticket with them, as they are a specialized team, please visit ****************************************************************************************************************** and follow the instructions.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/12/2024

Complaint: 21482674

I am rejecting this response because: this is a phony response. I've done what they're suggesting and it's a blank page with nowhere to go. The enforcement team does not interact with banned accounts. So I'm confused if they know that why they continue to believe that's a desired outcome. Microsoft is a company that is not being held accountable and they have systems in place that make it so they don't even have to explain themselves. Through my banned account I cannot access customer support features or any kind of support for my issue.

Sincerely,

*****************************
Business Response
Date: 04/22/2024
Dear *****************************,

We understand your frustration about the situation, however banned accounts and claims are handled by our enforcement team, please open a ticket with them as they are the only ones that can take action on a banned account.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/22/2024

Complaint: 21482674

I am rejecting this response because:

Once again I think you do not understand the situation. Let me spell it out for you. You cannot create a ticket to the enforcement team. Microsoft has made it so that a banned account has no avenue to contact the company. That is the main complaint I filed to the bureau yet you've still not given me a single alternative. Therefore I am going to assume you are fully aware there is no way for my banned account to contact the enforcement team. I find this entire discourse very disrespectful to my intelligence and to my time.

Sincerely,

*****************************
Business Response
Date: 05/02/2024
Dear *****************************,

We understand your frustration, however as mentioned before the only way to contact the team is via submitting a case review or ticket with the enforcement team **************************************************************************************************************************************************************************************************************************************************************;

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Roughly March 10th 2024 I was locked out of my Xbox account. I had contact with the company up untill March 13th 2024 they have since stopped responding and im still locked out. Since I'm locked out I'm unable to see if they started the refund process for a game that is not working
Business Response
Date: 04/01/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/01/2024

Complaint: 21481080

I am rejecting this response because:
This was supposed to be investigated March 10th 2024, and I was told again on the 13th that this was going to be investigated. Roughly 3 weeks later the response im getting is a new case number and being told YET AGAIN it will be investigated. The matter needs fixed im out of money and access to an account that has my personal information and im unable to access services which I pay for monthly

Sincerely,

*******************************
Business Response
Date: 04/11/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Please follow the instructions sent to move forward with a resolution for you.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/11/2024

Complaint: 21481080

I am rejecting this response because: I have received one email telling me to do what I've been doing for months, as far as someone working with me there has been no other contact. I'm considering pursuing legal action given I am paying for a service which has been unavailable to me for over a month. This is completely unacceptable and absolutely rediculous to have to go through all of this to be allowed to log in

Sincerely,

*******************************
Customer Answer
Date: 04/11/2024

Complaint: 21481080

I am rejecting this response because: I have received one email telling me to do what I've been doing for months, as far as someone working with me there has been no other contact. I'm considering pursuing legal action given I am paying for a service which has been unavailable to me for over a month. This is completely unacceptable and absolutely rediculous to have to go through all of this to be allowed to log in

Sincerely,

*******************************
Customer Answer
Date: 04/11/2024

Complaint: 21481080

I am rejecting this response because: I have received one email telling me to do what I've been doing for months, as far as someone working with me there has been no other contact. I'm considering pursuing legal action given I am paying for a service which has been unavailable to me for over a month. This is completely unacceptable and absolutely rediculous to have to go through all of this to be allowed to log in

Sincerely,

*******************************
Customer Answer
Date: 04/11/2024

Complaint: 21481080

I am rejecting this response because: I have received one email telling me to do what I've been doing for months, as far as someone working with me there has been no other contact. I'm considering pursuing legal action given I am paying for a service which has been unavailable to me for over a month. This is completely unacceptable and absolutely rediculous to have to go through all of this to be allowed to log in

Sincerely,

*******************************
Customer Answer
Date: 04/21/2024
Is my complaint still being looked into or what's the status, is been 10 days with nothing back and Microsoft has done nothing or reached out
Business Response
Date: 04/22/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7040002650.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Business Response
Date: 06/13/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue, in addition, we can confirm that the requested refund has been processed, refunds may take up to 30 days depending on your financial institution's individual policies.
If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/13/2024

Complaint: 21481080

I am rejecting this response because: several months of my time have been wasted, I did not receive the service that I paid for for the duration of that time and after giving the requested information several times to multiple people, I never get any explanation or compensation of any sort, I was only given a generic "we apologize for any inconvenience"

Sincerely,

*******************************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi, i had a mojang account my mom bought minecraft on ages ago. i can't migrate it, and i paid for it. the email is ********************* i want access to the game i purchased. can someone please help
Business Response
Date: 03/29/2024
Dear customer,
Thank you for contacting ******************** via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased MSFS 2020 , from Microsoft store .Software does not WORK , bad updates stop software from working.Very expensive , want refund, garbage software.One should not have to be a computer programmer to run and fix software continually.
Business Response
Date: 03/29/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ************************************ May 2023 and underwent recovery in rehab for the rest of the year. I lost my job and no longer have access to my work phone ************. I no longer recall my password. i have made multiple attempts to reset my password, but Microsoft would offer to send a code to my work phone which I no longer have, or ask me about recent emails sent or received almost one year since I lost access to my hotmail account. It then locked me out of my account. It's extremely frustrating and upsetting. Irequest a HUMAN from Microsot to contact me directly, verify my identity, address and provide me with a viable option to reset my password. There are some things only HUMANS can accomplish, and Microsoft does not have such option to reset a password on their website.
Business Response
Date: 03/29/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Microsoft because my laptop which I have only used now for one day suddenly shut down by itself and the screen turned black. For more than 30 minutes I tried to power the computer back on but it only flashes the Microsoft logo and then shows a black screen. The surface laptop for is fully charged and was plugged in the whole time. I tried all the troubleshooting steps before I called Microsoft and when I reached the agent he had me repeat myself several times only for him to tell me to press and hold the power key down for 20 seconds which I told him I already did. I followed his instructions and then he told me to wait 5 minutes and try it again which I did. He then asked me the same question for the 7th or 8th time and when he asked if there was any difference I told him that the computer was doing the same thing. It was at that time that he decided to hang up the phone because he didn't know how to help me which is disgusting and frustrating. It's bad enough that you cannot reach customer support that is US based but then to deal with people who don't have any real competence in the software is even more aggravating. The case number is **********. The agent that I was dealing with is unprofessional and disgusting and he needs to be fired. Microsoft your products are garbage. I cannot tell you how many times I have had to replace surface laptops and I'm still tired of doing it I just don't have the energy and time to go and look for a proper alternative.
Business Response
Date: 03/28/2024
Dear ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/02/2024

Complaint: 21477989

I am rejecting this response because: I have returned the laptop and bought a new one. Microsoft, please o better in customer service and make it POSSIBLE to reach a human without jumping through hoops and robots. Please close the case and note my dissatisfaction.

Sincerely,

Mayo Az
Business Response
Date: 04/12/2024
Dear ***********,

We understand your frustration on the current situation, and we apologize about your experience with our support service, we will take into account your feedback to improve our service.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/14/2024

Complaint: 21477989

I am rejecting this response because: I ended up buying a whole new laptop. Please close the case and note my dissatisfaction.

Sincerely,

Mayo Az

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.