Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

• 

  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

• 

  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

• 

  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 our son added a Xbox Ultimate subscription to our Xbox. He used our credit card to do so. This was okay while he was using the Xbox. He has since moved away. We have the Xbox. No one uses it. This no listing of the subscription on the Xbox as the Xbox had been reset. My son no longer remembers his Xbox account email. Unfortunately, we have no way to cancel the subscription so my credit card keeps getting charged monthly. We have contacted Microsoft multiple times over a long period of time to cancel the subscription to no avail. We have opened AMX disputes multiple times to help resolve this but to no avail either. We are being charged monthly for services we do not want and can not use and have no way to get this subscription cancelled.After repeated attempts with Microsoft to get this subscription cancelled we are still not successful. I have uploaded a copy of this month's charge. I can provide the chat I had with Microsoft on March 28, 2024 upon request (since it includes personal information). They offer to try to cancel the subscription but keep providing reasons why they can't. Microsoft claims to send me an email to verify my identity, but I never receive it. They provide me a link to get a code number. I provide them the code number and they tell me it is invalid. Then they simply stop speaking with me. I have spent many hours trying to resolve this.I do not think it is good business practice for a company like Microsoft to keep charging one for a service that can not be used after repeated attempts to cancel the service. I am growing concerned that it is a scam. I simply want to cancel this service.

  Business Response

  Date: 04/03/2024

  Dear ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I opened yet another email from MicroSoft notifying me that their company received a request for a single- use code to access my accounts. Based on other recent occurrences I believe that someone is trying hard to access my personal information. Besides typical ************ scams, In the past 12 months several unusual incidents have occurred including my insurance company that received and thankfully denied a fake claim for property renovation. Recently I wrote back to Microsoft and asked someone explain or call me to explain NOW CONCERNING multiple attempts to access my account. Do I need additional protection for my account? I have called Microsoft in the past about a problem and found that the company avoids phone interaction with customers.Eventually the problem became so debilitating I had to contact the ** Attorney generals office to have Microsoft contact me. As an older individual I think a business should support a product a consumer pays for and uses. Identity theft is rampant especially among seniors: i am NOT on social media. HOWEVER,My personal has been stolen on other websites including ******** sprint and ***************** personnel website.Please advise Microsoft to call me. Thank you very much.

  Business Response

  Date: 04/02/2024

  Dear ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i downloaded a fax app in the microsoft store to send faxes using my computer called wise fax, a vanaia program, it costs 1 dollar a token to send a fax, microsoft wallet was the only way to get the tokens , and the microsoft wallet would only take 75 dollars at a time, plus the 5.75 i already had in there, so they owe me *****, now it seems once you have the program and use it, only way to get tokens is now thru vanaia wise fax using a credit card, and microsoft left me hanging. Microsoft has sent an email to me that stated if i do not use the ***** by july 6th they would KEEP MY MONEY, what the heck!!!!! i want my money returned to me or give me 80 dollars worth of tokens for the fax program

  Business Response

  Date: 04/02/2024

  Dear *********************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 04/03/2024

  complaint has NOT been addressed, According to the previous message someone would be SUPPOSEDLY contacting me, and as of now NO ONE HAS CONTACTED ME or even relayed a message saying they would be in contact!, I want my monies back ASAP as I previously asked for in my complaint!!

  as again Microsoft has simply sugar coated a negative response and is hoping Both the BBB and myself would fall for it again!!!! well its not happening, they are ignoring me, the BBB, my original complaint and the fact that they are going to drag this out to the 3rd of July which was the date they threatened me with originally for stealing my monies, well I dont believe I should be scammed, the original complaint should be followed, along with the fact that I went back to the original wallet where my monies are being held without my consent, and NO WHERE does it state that they had a time when the monies would be stolen away from the customer, well this customer/consumer, wants her money back all ***** of it, and after all this nonsense, I believe they owe me 3x's as much for putting me thru all of this constantly

   

  Business Response

  Date: 05/16/2024

  Dear *********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******** had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the correct information has been provided.
  
  Refund cant be made at this time. After a thorough assessment, we can confirm your Microsoft account balance is active and available at this time. Total amount of the balance at the time of the investigation was *****.
  
  We have found the balance was used back in 2022, when purchasing some fax tokens.Because the activity found and because Microsoft balance does not expire, a refund can't be done. For further information, please visit the following website Microsoft gift cards terms and conditions - Microsoft Support
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 05/16/2024

  I only initiated this due to the email sent by Microsoft informing me of their intent to take the money if not spent by 7/3/2024 I will use it if left in the wallet in my own time, so i appreciate the efforts of the BBB on my behalf **

  Customer Answer

  Date: 06/26/2024

  Microsoft has done nothing to fix this--AGAIN i received an email about the monies being taken away from me if I do not use them, I bought them to pay for faxes for my doctor ************* I wish the monies to be returned to me all 80 dollars worth, not have Microsoft simply make the money disappear by july 30th as they keep threatening to do.  Each time I get a response it is an AI response and they all say the same thing, how to check it out, and how to put in an additional complaint, tired of the nonsense, just want the monies returned  instead of the the constant threats of the money being removed from me

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication banned me and not doing anything when I report for cheating or swearing reported mods usage and nothing was done about it but every time I get reported I get chat banned I'm ready to take legal action in court

  Business Response

  Date: 04/04/2024

  Hi *********************,
  
  Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must call1 ************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.
  
  Sincerely,
  
  Microsoft Corporation.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Windows 11 and subscribe to ************** 365, which I pay for. I am sometimes getting an error message when I try to log into my computer in the morning that prevents me from using my computer at all that says something like User Profile Failed the sign in. I got the error on 03/12/24 which caused me to be late for work. After work I tried calling Microsoft support and got a recording that said I had to use the chat. I used the chat and the agent cut me off. Today, 03/27/24 I got the same error. I understand this error is due to Microsoft running an update at night which gets improperly installed without my knowledge. I want to stop getting this error. I do not believe that Microsoft should be able to lock me out of my own computer when I never asked for this to be done. I need this corrected so that I no longer get this error and am locked out of my computer in the future.

  Business Response

  Date: 04/03/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21495888
  
  I am rejecting this response because:

  Unfortunately, this response does not offer a solution. It only says someone will contact me. I was contacted via email by someone named ********** who did not return my calls. I received another generic email from a Ritikia Dhawan with no telephone number to contact her.One from *************************** who I could not reach by phone. All of the emails were generic. Evidently the escalations process is just a big run around. I did finally reach a ***************************** today who asked for a screenshot which I sent him. According to him, my complaint is a widespread problem with Windows 11,but he said he needed to research it further. I will be happy to close the complaint when it is resolved. 

  Sincerely,
  
  *************************

  Business Response

  Date: 04/18/2024

  Dear *************************, 

  Thank you for getting back to **. Upon checking your support case, we were able to confirm our agent is investigating the issue so they can be able to provide further assistance. Please keep collaborating with them towards a resolution. We will keep this complaint open, and we will keep monitoring your case through resolution. 

  Sincerely, 

  Microsoft Corporation

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Microsoft 365 for a laptop computer on January 7, 2022. I was dissatisfied with the program & cancelled the subscription on January 20, 2022 & was credited on my credit card. I returned the laptop to ****** for a refund on January 25, 2022. I no longer had the laptop that used the software. As I was credited when I cancelled in 2022, I rightfully assumed that the subscription was cancelled..On January 6, 2023 I was billed for the software & again on January 6, 2024. Each time I attempted to contact Microsoft I was either cut off from the call or waited for return calls that never came. I tried online chats, emails, phone calls & even a formal registered letter to Microsoft ( returned to me unaccepted) I made every effort to stop the billing with *********** through their **************** departments to no avail. I cannot provide an account number for this subscription because I dont have one. Not having an account number makes it impossible for me to reach anyone at Microsoft. Without an account number, no one will talk to me through their customer service line. This is a case of fraud- I think whatever was the account number on the original purchase is being used by someone else but I cannot determine how or if that is the case. I am at **** end, as no one seems able to help me out of this. I can document in detail all my various attempts into get help thru Microsoft & *********** but I cant extricate myself from this. Please help.

  Business Response

  Date: 04/02/2024

  Dear ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft has been charging me $16.99 monthly. When I called to resolve the issue, I was told that it was an account in ******** charging my card, and I have to pay 70 dollars to resolve it. I refused and found out that this was a third party company. When I tried calling a different Microsoft number, I couldn't get through to a live agent.

  Business Response

  Date: 04/03/2024

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.  
  
  Microsoft support number is **************** or visit ********************************************************** the support service is completely free and Microsoft will not charge you for it.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email, ********************** was hacked on March 18th, 2024. The hacker, has changed my password and also added a 2 step authenticator so I cannot access my email or xbox live account at all. Since Monday last week, I have chatted with maybe 6 reps that have told me I would receive a call or an email about my situation. Every person I chat with said I would hear from someone from an escalated team. Since Monday, last week, I have been given different time frames, from ***** hours to 3-5 days. I never heard back from anyone. I don't think my case is being handle because I get asked the same questions over and over again like they are not keeping any records of these chats. They ask if I have enabled the 2 step authenticator for my paramount email and I have told them 6 times already I have not. Then they say to complete the account recovery form every single time even after I told them it does not go through because I get an automated email saying my request is being ignored since I have enabled 2 step verification! I have already told these reps the hacker enabled that, not me. So I need to speak to a live person about my situation. I have wasted hours of my personal and work time going over the same issues with different reps. I cannot believe a global company such as Microsoft has such horrible customer service and that a hacker has more control of my email and xbox live account than I do! My son uses xbox live under my email address and he cannot access that either! So if Microsoft cannot or won't recover my email account, they need to pay my son back thousands of dollars for what he has purchased for the xbox live account for the past 10 plus years! You mean to tell me a tech company cannot manually recover my email address from a hacker that enabled the 2 step verification? In 2024? This is ridiculous! When there was fraud on my bank account a few years ago, my bank took care of my issue immediately! Case number given to me is **********.

  Business Response

  Date: 04/03/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21491503
  
  I am rejecting this response because:
  

  I have included my rejection explanation in the enclosed attachment.  

   

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/11/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** had been working with you on this issue.Upon checking, we were able to confirm the case was marked as resolved today. Please confirm if your issue has been solved, so we can provide further assistance if needed.
  
  Well be waiting for your response. Until then, have a great day!
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21491503
  
  I am rejecting this response because:

  Nothing has been resolved!  Microsoft mentions someone by the name of ***** has been working on service request (#**********).  I have not heard from ***** or anyone from your company!  Every chat I have been on as been initiated by ME!  I have not received a follow up call or email regarding my situation.  I still cannot log into my email, *********************.  I still have the same issue I had when I first complained about being hacked!  When I try to log into ********************** I still get the notification that I will be sent a code to my phone number and that the 2 step authenticator has been activated!  Which is the hacker not me!  I need someone that can communicate with me directly!  This is poor service!  

  What happened to my original case number?

  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/12/2024

  The attached chat is more or less what I have been told when I initiate a chat.  Same thing, same questions, same responses over and over again.

  Business Response

  Date: 04/18/2024

  Dear *************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution as the past case has been archived. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I signed up for Xbox game pass. In 2023 I had to leave my home suddenly and my Xbox was put into storage. I have been unsuccessful in being able to cancel this subscription as I can no longer afford it, nor am I able to use the account currently. I have tried calling the customer service line but because I am unsure of the login information that I used I havent been able to access any help cancelling. I called my bank on 3 separate occasions to put a stop payment on this and each month they change a letter or character to continue being able to charge me.

  Business Response

  Date: 04/02/2024

  Dear *********************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2024 my checking account was charged for a microsoft software, an office package of 4 programs/apps, called 365. Microsoft 365. I want a refund of the ***** (or a pro-rated amount) ...but it has proved very difficult. As I proceeded online to seek a refund, I was prompted to cancel the Microsoft subscription, which I did. Then in theory I was able to proceed with the refund. I haven't been successful after 2 attempts on different days There are some complicating factors too: It was my wife and an associate who initiated the purchase. So emails, and invoice numbers were with them, and hard to retrieve. (But they wish me to get the refund and are in agreement with me) With no number, this ended my first refund attempt, and I understood that. But I didn't understand the several hours it took for a representative to finally call me back about the issue. Especially when the reply from my online request for help said that I would be called in approximately 3 minutes. So NOW (today) I have the needed invoice number that should (I hope?) get me a refund, and I try again. I go through the effort of creating my own Microsoft Account (as prompted) as a prerequisite to getting help with a refund (Name, email, phone number...), and again I was told that I would be called back in 3 minutes. It has been an hour, and I await their call... This is a high tech, highly successful company... yet my experience is that they have terrible customer service. They have the know-how, and the where-with-all, to provide excellent customer service ... at least to better estimate a call back wait time! I feel duped and taken advantage of... yes, my particular case has some unordinary details, but that is where they can truly demonstrate an excellence at customer service. I would like my refund and for Microsoft to not have people wait exorbitant amounts of time, when they claim to be calling back within minutes.Thank you

  Business Response

  Date: 04/02/2024

  Dear *****************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 04/02/2024

   

     I took additional actions by calling Microsoft again.  I was assisted for many minutes on how to resolve the issue of my refund.  They were helpful, and finally I was given a "ticket number" that was somehow communicated to the bank where i have my checking account.   I called my bank, and explained the situation and gave them the number.  ******** transferred my job to their "dispute team".  Upon calling this team, I was told to wait 10 business days and to look for the refund, and call them back if it is not seen.  At this point I have waited approximately 4 days.   I hope and have further confidence that the refund issue will be resolved soon.  I am still concerned about the microsoft customer service.  This last call, again, took 2-3 hours to be connected to someone who could help (which, yes, help, they did).   But I was told by the ** chat help, online, that someone was going to call me back in approximately 16 minutes.  Again, In my opinion, I had to wait and monitor my phone for an unreasonable, exorbitant  amount of time. 

  I will report again upon any refund receipts, or contact from the company.

  Thank you for your help, ****

  Business Response

  Date: 06/14/2024

  Dear *****************************,

  Thank you for reaching out to Microsoft Corporation via the Better Business Bureau. We appreciate your feedback and understand the importance of resolving your concerns promptly.

  We are happy to hear that the concern is almost resolved, however, we really appreciate the feedback you mentioned, our goal is to be available for our customers whenever is needed and we continue working to improve our methods. Please feel free to contact us at ***************************************************** you have any other questions or concerns. 
  
  Sincerely,

  Microsoft Corporation