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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft Inc

      1065 La Avenida St Mountain View, CA 94043-1421

    • Microsoft Store

      9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

    Customer Complaints Summary

    • 5,671 total complaints in the last 3 years.
    • 2,346 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My hotmail account has been hacked. The initial hacking happened due to a fraudulent port-out scam of my phone, which allowed the hacker to use two-factor authorization to not only gain access to the email account but also change my two-factor authorization so that I could no longer access my account, update the password, or change the security settings. I filled out a Microsoft form for account recovery, but received a form email response that said they wouldn't be investigating the incident because I had 2FA set up on the account. The 2FA failed because the hacker has my cell phone number! This is fraud and identity theft! I need help!This is completely insane. Any fraudulent access should be investigated. There should be a customer support line. ******************** doesn't even offer this. The hacker still has access to my account that I've had for close to 25 years. I have changed as many emails/passwords/etc. that I can remember, but without access to this specific account, I have no idea the damage that is being done. I need someone to contact me and help me recover my account.

      Business Response

      Date: 10/19/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009006950.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/02/2022

      Thank you for your email. Yes, I would like for my complaint to stay open with Microsoft. A hacker stole my phone number by fraudulently porting my number to his/her phone. Because of this, he/she was able to gain access to all of my email/financial accounts due to 2FA and change passwords and security settings. Microsoft has been unwilling to even look into the matter because I had 2FA set up on my account, which was promoted by Microsoft as a good security measure. I would like to regain access to my email address of 25 years, and I need someone at Microsoft to help me.

      Thanks,
      *********************

      Business Response

      Date: 11/11/2022


      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on September 10th with the following resolution:"Hi *****, I can set a call up for 12Pm CT/ 1 PM EST. I look forward to speaking with you"

      Please continue working with the agent **************

      Sincerely,
      Microsoft Corporation

    Microsoft is NOT a BBB Accredited Business.

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