Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,671 total complaints in the last 3 years.
2,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has been charging my account for the past year and a half. Despite my constant effort in trying to contact them. I have tried multiple way to contact them but their phone service does not work. All of their help articles lead to a broken page or link. I could not talk to any body at Microsoft despite them charging me money without my consent. All I could get is a robot answered my call and then hang up. I cant believe Microsoft , a big company, is not doing it due diligent in providing answer for its customer. I wanted to report them for the maximum reimbursement possible for all the damages and hours of me trying to reach them through phone, email, search the website for answer.
Business Response
Date: 03/26/2024
Dear ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/26/2024

Complaint: 21462513

I am rejecting this response because: They have not resolved anything.

Sincerely,

***********
Business Response
Date: 04/08/2024
Dear ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have checked your case, please follow the instructions that our agent has sent you. Feel free to reach us back.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/08/2024

Complaint: 21462513

I am rejecting this response because: they are unable to solve this. All they could do was transferring me around. Waste of time !

Sincerely,

***********
Business Response
Date: 04/18/2024
Dear ***********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have checked your case, please follow the instructions that our agent has sent you. Feel free to reach us back.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/18/2024

Complaint: 21462513

I am rejecting this response because:

Sincerely,

***********
Business Response
Date: 04/26/2024
Dear ***********,

We have reviewed your case and see that a resolution has been communicated to you, if you have any concerns or questions please feel free to reach us back.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/26/2024

Complaint: 21462513

I am rejecting this response because:

Sincerely,

***********
Initial Complaint
Date:03/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I installed a new PC yesterday. With windows 11.Now when i want to access my settings, its asking me for a password. So i enter my password. But then i face an identification, they say they are going to send an email with a code. They don't send any email. I repeated many times, still no email.There are no other identification method. I tried calling, i can't talk to anyone, customer support is a computer hanging on me.Its impossible to access my own computer. This is unacceptable. They took over my pc, and they are refusing me access.I am not even sure i can delete Windows.
Business Response
Date: 03/26/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $75 to Xbox for one year of game pass ultimate service and before my game pass expired my account was locked and I can no longer use the rest of my game pass ultimate. I did not receive 1 year as promised.
Business Response
Date: 03/27/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made several purchases through the Microsoft store before 1/16/2024. The Cashback was offered on 1/16/2024 for the previous 2023 holiday purchases These purchases promised a Cashback total adding up to $38.75 which I attempted to cash out $38.75 around 3/10/2024 with no success. My Microsoft on Bing browser cashback remains pending for weeks. Microsoft never allows me to cash out my Cashback offered in any way nor does the Cashback go to my PayPal. Microsoft support keeps giving me automated answers that are always the same asking the same set of questions I already answered. The Cashback is never obtainable to me.
Customer Answer
Date: 03/21/2024
Microsoft customer support replies asking the same information requested I just provided.
Business Response
Date: 03/26/2024
Dear *******************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************************
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first week of March I purchased a Microsoft Suite software program. Included in the purchase was outlook which is required for all of the included software. I setup the account and have been unable to access the email address since. Microsoft's website insist that you sign in for customer service, I cannot sign into the account to receive service. I have made attempts to recover the account under the web prompts. Each time it states there is not sufficient information to recover the account. The account is new there is limited information. I Have contacted the customer service number as well. There is an automatic recording that directs you back to the website to log in. Being unable to log in has locked the products I purchased.
Business Response
Date: 03/25/2024
Dear Ivory West,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/29/2024

Complaint: 21459720

I am rejecting this response because:
I was contacted by the team that instructed me to perform a password reset. This process is the same before that is outlined on the website and does not allow me into the account. Stating that there is not sufficient enough information listed in the account. If this the is the only course of action available I will have to start legal action to recover the cost of the purchased programs and to have my name recovered.
Sincerely,

Ivory West
Business Response
Date: 04/08/2024
Dear Ivory West,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please reply to the last email you got regarding service request ********** in case you have not gotten a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Xbox pro controller. When purchased i was told warranty was extended.No recourse on item. Known to be defective. No answer from Microsoft. Driven around in circles
Business Response
Date: 03/27/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is refusing to give me access to my Hotmail account. This account contains my iCloud account and password, as well as all of my data. I have reached out many times. As a result, ********** has too much of my private information stored on their system with the only access( besides Microsoft) Due to this being a delicate matter, I am requesting full access to my original Hotmail account ****************** com. That information stored in that Hotmail account is used in court and my personal health records are in that account.
Business Response
Date: 03/25/2024
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my Office 365 Account since March 1st. I was able to open a case #**************** and spoke with ******* K a few times and he stopped responding. We included a department called Data Protection which validated me and is the one responsible to give access. After that there was no more contact from anyone. I was promised that everything is ok and they would solve it in a day. I called many times and sat on hold for hours with no resolve. I am locked out of my account as well as my email which is critical to my business. It is now March 19th and I still have no access or path of progress. They are killing my business. I was validated multiple times in the beginning and got not calls or email or any contact in the last 10 days.
Business Response
Date: 03/25/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed that you would be contacted by our data protection team with the final resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Asher Alwaya
Initial Complaint
Date:03/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been purchasing multiple things from Microsoft for months now and they will not allow me to redeem my points. Further, they have banned my rewards account without specifying a reason, and once you get banned you are unable to contact them. Prior to being banned, I contacted them multiple times to ask for clarification and was given a generic bot response and then they immediately closed the tickets. Even after following all of their policies and ensuring I did not violate TOS I still got banned. I have been a loyal Microsoft customer for a long time and find this practice to be unacceptable. My account is still earning points when I buy things from them but these points cannot be redeemed. I would like my account to be unbanned and to be able to use the points I rightfully earned, or I would like financial compensation for being unable to use my points.
Business Response
Date: 03/25/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very unprofessional customer support have been hung up on twice had to be on hold for over 2 hours nothing resolved no response no nothing
Business Response
Date: 03/25/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.