Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,671 total complaints in the last 3 years.
2,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've attempted to cancel a Microsoft 365 subscription I do not want, I called Microsoft at ************, was on hold for twenty minutes , no one got on line. Previously, I attempted to cancel online, was given a call back opt, no one got on line, as stated prior.
Business Response
Date: 03/25/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged a tech support ticket with MS (TrackingID#****************) regarding emails that were getting sent directly to the deleted items folder (note: this issue has been resolved, and isn't the target of this complaint). During troubleshooting, I discovered our Resource inboxes (eg inboxes specifically configured to track reserving Equipment and Rooms as invitees to Outlook calendar events) had the ** AUTHORITY/**** user listed as full access, meaning anyone could use portal.office365.com to login to these mailboxes with the proper password. This had never been a feature before. Whenever I set up Resources prior to this ticket, I make sure the Full Access list only contained human based accounts, meaning you would first have to login with your personal user account, then open a shared mailbox in order to access the Resource inboxes. This was a huge security flaw that we weren't notified of. When I brought this up to the representatives working on our ticket, I consistently was told the **** user always had access so the users can login to their mailboxes. Every time, I pointed out these Resources inboxes were for inanimate objects and rooms, which cannot login as themselves. This was two months ago. I've since been passed around to various teams, asked questions that have nothing to do with providing answers for this, and asked to perform tasks to troubleshoot any actions on our end, when the addition or deletion of ** AUTHORITY/**** is inaccessible by administrators of our account--this is only accessible to Microsoft techs. We need this issue addressed immediately. Resources have no need to be able to login as themselves, especially when the former process of having Full Access users being able to login was working perfectly well.
Business Response
Date: 03/25/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/27/2024

Complaint: 21453676

I am rejecting this response because:
I received the notice from the BBB that MS would contact me directly to work on the new ticket **********. The next message I received from MS was that the ticket, which they just opened, had been closed. See attached email.

Sincerely,

***********************
Customer Answer
Date: 04/01/2024
I've been in contact with MS ********** Escalations for the past several business days, acknowledgement # ********. While ****** was quick to respond, there were a lot of implications of disbelief and glossing over details about my issues that were evident in their replies and suggestions. I've been told MS will do better going forward with their tech services training. I'm not satisfied with the outcome, and don't think I ever will be until I see some measurable difference in their behavior. I've had several tickets open with their tech support that have ended just the same, only without a BBB complaint. I don't know how else to get results.
Business Response
Date: 04/11/2024
Dear ***********************,

We understand your frustration about the service Microsoft has provided you, and we will take note of your feedback to better improve out attention next time,we strongly encourage you to maintain the communication with our agent to ensure that your case has an outcome.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/11/2024

Better Business Bureau:

I have reviewed the response made by Microsoft in reference to complaint ID ********. The response is far from satisfactory, because of course there'll be an outcome, but there's still no accountability from MS for their gross lack of customer service--including all that happened during this complaint proceeding. I have no guarantee this won't happen again. I have no insight as to how they'll change their training to better improve how reps actively read and comprehend a question from customers. They only addressed the issue and then gave me empty words that they'll improve, which I've gotten nearly every time I've logged a support ticket that has gone on for far too long due to lack of understanding.
So it looks like MS gets their way and we have no other option but to continue using their poorly supported services. If there are no other actions they wish to take, might as well close the complaint. It's sad to see even a **** from the BBB isn't important enough to their reputation.

Regretfully,
***********************
Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Microsoft 365 in February 2023 with an automatic renewal. The company I work for provided this service so i went ahead and kept the service through the year. I attempted to cancel once it was going to expire on 3 separate occasions. The number provided is no good and when you click on contact us it sends you to an email address. The company did not have a new credit card on file and continued to email me to update my payment. I sent three emails stating I did want to cancel but they went unanswered. Some way the company ended up getting my updated bank information and billed me for another year. They money came out of my account on February 2, 2024.I attempted calling and if you go in the refund option of paypal (which is how i paid) there is a "How can we help" section. If you hit request a refund it sends directs you to "******************************************************************************". I have tried several time contacting Microsoft through this email and it doesn't work.I filed a complaint with paypal so I could get my money back and they stated because I didn't cancel on time there was nothing I could do.Regardless if I cancel on time or not I should have the option to cancel a service if I choose to.Microsoft also kept attempting to bill me for $99.00 and $29.99. I also attempted to contact them regarding these renewals with no success.I am a senior citizen on a limited income. I had to go on disability due to my medical issues. I can't afford to pay this additional money. I have never had any problems cancelling a subscription even after the renewal. I believe this company is intentional in not allowing people to cancel.
Business Response
Date: 03/25/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 03/27/2024
This company stole money from my account. They had a credit card that was out of date and cancelled due to fraud. Somehow they were able to bill me. I sent at least 3 letters to cancel the account with no response. I filed a complaint with PayPal on 02/12/2024 stating I did not want to renew. Microsoft told PayPal since I did not cancel proof to renewal there was nothing they could do. February 12 is well within their 30 day timeframe. I had two other subscriptions using the same card and they were cancelled since the payment did not go through. Why did this $69.99 payment go through. Some how they got my new card number which was fraudulent. This was not authorized by me. Why is this company forcing me to keep something I dont want. I sent emails to the email address provided with no response.
i am attaching the information from my bank showing this was fraud along with emails I sent for the cancellation.
Customer Answer
Date: 03/27/2024
This company stole money from my account. They had a credit card that was out of date and cancelled due to fraud. Somehow they were able to bill me. I sent at least 3 letters to cancel the account with no response. I filed a complaint with PayPal on 02/12/2024 stating I did not want to renew. Microsoft told PayPal since I did not cancel proof to renewal there was nothing they could do. February 12 is well within their 30 day timeframe. I had two other subscriptions using the same card and they were cancelled since the payment did not go through. Why did this $69.99 payment go through. Some how they got my new card number which was fraudulent. This was not authorized by me. Why is this company forcing me to keep something I dont want. I sent emails to the email address provided with no response.
i am attaching the information from my bank showing this was fraud along with emails I sent for the cancellation.
Business Response
Date: 05/16/2024
Dear ***********************,

We understand your frustration on the situation, however the decision made by our representative will stay, however please follow this link to cancel active subscriptions ********************************************************************************************************************************************************************************************************************************************************************************************************* this to remove any payment instrument form your Microsoft account, ******************************************************************************************************************************************************************;

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/16/2024

Complaint: 21451657

I am rejecting this response because:

I did not authorize this transaction. I received an email stating my credit card provided was no good and to provide another card. I sent Microsoft an email stating I did not want to renew at that time. My email went unanswered. Im not sure how they got my new credit card number but I never provided it. This transaction was fraudulent.
why is this company fighting me on this? Are they so hard up they need to keep my money?

Sincerely,

***********************
Business Response
Date: 05/28/2024
Dear ***********************,

Thank you for contacting Microsoft via the Better Business Bureau,we are terribly sorry about this situation and we stand with you, could you please send the case number for us to investigate.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 08/22/2024
Per our telephone conversation this morning, I would like to reopen case ********* regarding Microsoft. I paid Microsoft $69.99 for Microsoft 365 on February 7, 2024. I should be able to use the service until February 7, 2025. I went to use Microsoft Word on August 19, 2024 and was prompted that the service had been cancelled. I would like to use the service for the full year that I paid for or be refunded for the service. I am attaching payment receipt from ****** showing the payment for Microsoft 365 cleared my bank.

I had three accounts for ******************** products. I checked to ensure the $69.99 was for Microsoft 365 in case the company comes back saying this was for another one of their services. I verified this payment was actually for Microsoft 365.

Thank you ver much for your assistance.

**** *******
Business Response
Date: 08/29/2024
Dear **** *******,

We apologize for the product confusion. As requested, we will reopen the case and contact the agent internally. You can also reply to their last email to reopen the case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I take this response as they are reopening the case and they are reviewing it.
Sincerely,

**** *******
Business Response
Date: 09/11/2024
Dear **** *******,
Your new case number is ************* the previous case has been closed, we have opened a new case on your behalf,we will be monitoring the case closer as we want to resolve your issue.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/12/2024

Complaint: 21451657

I am rejecting this response because:

Sincerely,

**** *******
They are just stating they are reviewing the case. I didnt want to accept because it states the case would be closed.
Customer Answer
Date: 09/16/2024
They state that my subscription expired in January 2024 an auto renewal is inactive. I know all of this. Although auto renewal was inactive they received a payment in February 2024 for a full year which shouldve ended in January 2025.

I filed the initial complaint because the auto renewal was turned off after they received the payment. Therefore I should be allowed to use the service until January 2025 with an additional month since its been inactive.

Will you please contact them? Im really tired of dealing with this situation. Either refund my money or make it active.

**** *. Francis
******* Designs
Business Response
Date: 09/19/2024
Dear **** *******,
Thank you for your patience as we work diligently to resolve the issue with your account. We have refunded the value of the subscription as a one time exception, as we have found the evidence that the subscription has not been used since purchase. We will be moving on and closing the case.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In late January Early February I had a hardware failure on my XBox Series ** We were playing it and it suddenly turned off and would not turn back on.We contacted support and was told the device was within warranty and was given a *** label to send to the ***** repair facility. Immediately upon receipt I was notified that I had violated the warranty, and the device was being sent back. I contacted MS and was told the device was damaged physically and could not be repaired. When i recieved the device back it had been damaged in shipping as the back panel was off. This is not how it was shipped.I immediately tried to file a claim with *** and was told that I could not because I did not have pictures of the damaged. package.I contacted MS and opened a ticket. Ticket was opened and was told it was being escalated to the carrier for resolution. After a week or so I had not received any response and was told the ticket was closed with no explanation.I opened another ticket and asked to be contacted on what would be the resolution. After a week and a half I contacted MS again and was told the ticket was pending.We are now a month and a half into this issue, and I don't see any resolution forthcoming.
Business Response
Date: 03/25/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 03/26/2024

Complaint: 21450604

I am rejecting this response because
I received an email that did not fully explain the situation and was incorrect in a few of its claims. I requested a phone call twice to clear up the confusion and still have not been contacted.

Sincerely,

***************************
Business Response
Date: 04/08/2024
Dear ****************************
Thank you for reaching out to Microsoft Corporation via the Better Business Bureau. We appreciate your feedback and apologize for any inconvenience youve experienced.
After carefully reviewing your complaint and service request number **********, we understand that our Tier 3 advocate, *****, has been actively assisting you with this matter. We appreciate your patience during this process.
Upon further investigation, we have determined that a resolution has already been provided. Please be aware that any resolution we offer adheres to our terms and conditions and company policies, which we cannot bypass. While we understand that this resolution may not fully meet your expectations, rest assured that our agent has provided the most accurate information available.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 3.17.2024 Amount paid: $165.99 I signed up for a free trial, and cancelled same day as the product was not what I needed. I never should have been charged. I have attempted to contact Microsoft over email and by phone, and now when I attempt to call the system hangs up on me automatically. I can not get in touch with anyone at the company.
Customer Answer
Date: 03/19/2024
Hi, the invoice they sent me said $165.99 but I just checked my bank statement and they actually took $180.77
Business Response
Date: 03/25/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Business Response
Date: 06/13/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we can confirm the full amount of the item has been refunded.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, 3/17/24, I was hacked. I went through all the processes of regaining control of my account and securing it properly. During the time the hackers had my account, they saved a lot of usernames and passwords to my password manager for my Microsoft account and bought a ************************** gift card with my Paypal, which is liked with my xbox. My username is *************************** I've tried for many hours trying to reach a single person at Microsoft that would help. Any time I call, I get stuck in an automated loop and it hangs up. The virtual chat does not work. I can't talk to any rep from Xbox/Microsoft because the online chat is a 3rd party and any time I am transferred to Xbox support chat, the chat is disconnected. I need to talk to someone from Xbox/Microsoft to resolve the billing issue as well as the fact that I now have constant failed login attempts in my account login activity history. It is unbelievable how difficult it is to talk to a person from Microsoft/Xbox. I need to be contacted ASAP. My contact email is **********************************
Business Response
Date: 03/25/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/27/2024

Complaint: 21449050

I am rejecting this response because:
Microsoft Account: **************************
Contact email: ****************************************************************

contact phone # ************
there is nowhere to reply back to you. I still need assistance. My Home Xbox needs to be changed back to my Xbox series X. I cant make the change because it says I have changed my home xbox 5 times this year. That's not accurate. Im still seeing failed login attempts constantly on my account sign in activity. I was told you would be helping me block those foreign sign ins to prevent being locked out due to excessive failed login attempts. I still need help.

Sincerely,

***************************
Customer Answer
Date: 03/27/2024
Reaching Xbox or Microsoft support is infuriating. It's impossible to reach a single person via chat or phone. The automated system makes it impossible. When I try chatting, I'm just met with a chat screen that goes nowhere - different browsers and different devices. It either just stays on a grayed out chat screen (attached screenshot) or it says "I'm sorry, but I'm having a technical problem" every time I try to start a chat. Microsoft makes it impossible to talk to anybody. The representative that reached out to me, *******, with service request ********** is only available Sunday - Thursday 07:00 AM 03:30 PM CST. I emailed them last night with the information they requested. It's already past noon (CST) and I have not heard back from them. Why is communicating with Microsoft so difficult? I've never had such a difficult time reaching support. Their automated system is a circle of doom that doesn't allow you to speak with anybody. Their online chat is useless because it never loads or it thinks your question will be answered online in their FAQs.
Customer Answer
Date: 03/27/2024
I received an email stating my support ticket, the ticket that was opened during this complaint, was closed (screenshot attachment "Microsoft Closed.JPG." I've responded to the emails (screenshot attachment "Microsoft Response.JPG" I received from Microsoft and I get 95% copy/paste and maybe two sentences from the representative that aren't helpful or are final word type statements - no follow up, no trying to fully understand anything. I provided the information and the ticket was just closed. Nothing has happened to neither provide a response to me in a proper email, nor resolve any of my issues. I currently have two separate but related issues.

1) My account is receiving constant login attempts (screenshot attachment "Microsoft Unsuccessful sign-in.JPG," from both IMAP mail client and Windows/Android/iOS devices, that a chat representative said I would receive support to help block those login attempts - not change my login information or enable 2FA. Now, I'm being told that you can't help me with that. I assume that means the chat rep was lying?
2) My Xbox needs to be made my Home Xbox again. Apparently while my account was hacked, the hackers changed my Home Xbox to something else. I try to correct that and it says I can't change my home xbox more than 5 times a year. I haven't changed it once this year... and now I need to get that changed back.
3) It is impossible to contact anybody from Xbox or Microsoft. The automated systems calling in just leave you with a message that says contact support online. The online chat just sends you to either the *** section or a blank chat screen that never loads.
Customer Answer
Date: 03/28/2024
I am still stumped at the amazingly underwhelming support I am receiving by Microsoft on the matter. Please view my most recent response below to the representative that has proven to be less than helpful. I still need assistance to fix my account after being hacked. I need a proper response from someone relevant.

My response: I do not believe you're listening or understanding me. I'm telling you I'm going to "make this my home Xbox" and I'm getting the error message stating I've already switched my home Xbox 5 times this year and that I can make the switch again on 3/16/2025. I'm telling you I didnt make that switch at all in the last year. I'm telling you that the hackers made that switch and right now, the hacker's device is my home **********************, I assume. I've kicked off all devices from my Xbox and Microsoft account other than my ********************** series X. There is no way for me to know what device is my account's home ********************** because that's all I can see on my account.
I find it impossible to believe that you have zero way to view what device is set as my Home Xbox. I find it even less likely that you cannot put in a ticket to have my account corrected manually on Microsoft's side. I need you to A) to submit a ticket to have someone either reset the counter of times that the Home Xbox was changed this year or B) submit a ticket to have my Series X made my Home Xbox. Your 2 sentence responses have been of no help and I will make sure to update my ticket accordingly to show you are refusing to assist me and can't provide me with a proper response that isn't copy/paste. Not once has anybody offered to call to actually get this resolved. Not once has a single problem been resolved in one day. It's email tag where I get little to nothing back from your support. Do better.

Business Response
Date: 04/08/2024
Dear ***************************,

We pleased to inform you that we have successfully resolved the issue regarding access to your account. As of today, you should be able to log in and utilize all services without any further inconvenience.
We understand how important it is to have uninterrupted access, and we sincerely apologize for any disruption this may have caused.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/08/2024

Complaint: 21449050

I am rejecting this response because:

My one and only remaining issue was that I could not switch my one and only Xbox back to being my Home Xbox. This is due to my account being hacked and whoever hacked me used up my 5 home xbox switches for the year. Microsoft has handicapped their employees from fixing this manually, apparently. It's a big failure on their part. They were not able to resolve my one issue based on their internal processes and protocols. Somebody in the company can fix the issue, but they refuse. Now I have to wait an entire year to make my one and only Xbox my designated Home Xbox, which means there's either 0 home xbox on my account or there's a device that is not mine serving as my Home Xbox. Either way, it's incredibly bad practice to have such limited tools for your employees and support representatives. My problem is not resolved.

Sincerely,

***************************
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past three years, Microsoft Corporation has charged me monthly for a subscription to a product called Visio; per my bills, this subscription is associated with a company (TMC) with which I have no association. Despite my filing a past BBB complaint and emailing a customer service agent (they're unreachable by phone), Microsoft has continued to charge me, even AUTO RENEWING the subscription after I reported fraud. I have tried to cancel it and reported fraud to my bank, but they're still charging me! I have never signed up for this product; I do not know what it is. I have spoken to customer service, and they REFUSED to cancel the subscription or the charges to my bank. I am requesting a refund for all of the months you've unlawfully charged my card, and more importantly, I am asking Microsoft to unsubscribe me from a product I am not using nor have I ever used.
Business Response
Date: 03/25/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Initial Complaint
Date:03/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered free trial business premium version of Microsoft 365. Forced me to enter a business email address which it created using an algorithm. I cannot come up with the right combination of information to recreate the email address and therefore cannot access the software. There is no tool to recover it. I've called three times and been on hold for over an hour each time with no solution. The amount of money below is a monthly amount into infinity.
Business Response
Date: 03/25/2024
Hi *************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ************************************************************************* or call the numbers listed on the global business support ********************************************************************************************************************************* to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:03/17/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hacked into on my microsoft account and ********************** locked my account and CDOC case manager emaild me saying Microsoft Disabled access to the account for violation of service agreements but i assure you this was the hacker that did that and i tried explaining that to Microsoft and they wouldnt listen please help
Business Response
Date: 03/21/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft Reward account was banned. I have contacted Microsoft and they did not inform me why my Microsoft Reward was banned. I only have 1 account in a household of 5 people.
Business Response
Date: 03/22/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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