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Business Profile

Pest Control Services

Aptive Environmental, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aptive Environmental, LLC has 81 locations, listed below.

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    Customer Complaints Summary

    • 1,213 total complaints in the last 3 years.
    • 444 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company keeps changing my credit card, over the last 7 months ,do not know who they are, nor have never contacted them or have done business with them, something very wrong about this company, have disputed with my credit card company, but they continue to keep changing my card, going to try contact them directly.

      Business Response

      Date: 04/10/2024

      The contact information provided by the complainant is not attached to an Aptive account. ******************** has reached out to the complainant in an attempt to resolve.

    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to urgently report egregious misconduct by Aptive Environmental. My experience with this company has been nothing short of a nightmare, and I implore you to take immediate action.Initially, I sought to cancel my service due to an upcoming move. However, what I discovered left me outraged. Aptive failed to disclose a $199.00 cancellation fee, and worse yet, I am trapped in a 24-month contracta fact that was conveniently hidden from me during the sign-up process.When I contacted customer service, their behavior was deceptive and manipulative. Despite my clear explanation of relocation plans, the representative insisted I continue the service or place it on hold. Then, out of nowhere, they dropped the bombshell: I had unknowingly entered into a 24-month contract, with only 20 months completed. Threatening me with the cancellation fee, they left me feeling betrayed and helpless.Furthermore, the quality of Aptives service remains questionable. I believed I could seek a refund for subpar service, but that hope was shattered. Their practices are unscrupulous, and I refuse to be held hostage by a company that lacks integrity.I have lost faith in Aptive Environmental. I now demand justice. This experience has been a colossal waste of time and money, and I will never recommend their services to anyone.Please treat this matter with the urgency it deserves. Aptive must be held accountable for their deceptive tactics and disregard for customer well-being.

      Business Response

      Date: 04/17/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very deceptive business practice. I have requested Aptive to cancel my services many times, via email, but they insist on applying their ineffective service by deception. Results of the product is ineffective. Aptive has not lived up to expectations, THEY SIMPLY LIE TO GET BUSINESS. This is the absolute worst pest control company I have ever engaged.They applied the service without my request. I left two voice mails after I was transferred to the customer service line. NO ONE CARED TO RETURN THE CALL. I totally advise everybody not to contract them

      Business Response

      Date: 04/17/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 04/17/2024

       

      Complaint: 21500172

      I am rejecting this response because:
      I never signed up for the business for this year. I challenge them to show a contract or an authorization even to be around my house. Furthermore, they are avoiding to answer why their service is ineffective. They declined to answer why the calls haven't been returned and that their customer service can't solve problems and just they transfer calls to a people who do not answer or return calls 

      *******************************

      Business Response

      Date: 04/18/2024

      Aptive has contacted the customer and sent the requested documents via email. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 04/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Although I marked it as satisfied with resolution just to close the case, which is ultimately what Aptive is looking for, but this business is dishonest of what they offer and what they really deliver. Sales man will tell you something and the contract says something else. I would blame my wife who signed this contract based on the sale's man explanation without knowledge of contract terminology or without reviewing the the terms  which turned out to be a fake disposition. On the other side, we called and cancelled this contract, and one proof  they can look back to 2023 last time's service(I think it was in July 2023), after that and until they decided to show up after texting us we called twice to remind them not to come, as this service is worthless and doesn't satisfy our needs, but the customer service forwarded me twice to a phone where they ask you to leave a message which we did twice and nobody cared to return the calls. Simply they wanted to send their service man to collect the money. Finally, my wife wanted a pest service company to take care of the mosquitos , bees and ants to which they said they do and to which we found out that the contract says otherwise, a legal misrepresentation, a ******* clear fact that you can't trust this company. 

      *******************************

    • Initial Complaint

      Date:03/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam. What was presented with the first agent is not close to the current service they claimed to provide The amounts being charged are also not what was presented. The contract they presented was extremely confusing and purposely vague.I watched the last person that came to provide their pest control service through my Ring camera and he only walked around the front yard with his sprayer and sat in his truck most of the time. He did not even alert me that he is outside working.

      Business Response

      Date: 04/15/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for services that were not providing as per our agreement. Aptive was supposed to notify me before they perfomed services at my house as I have a locked gate to my backyard. If the gate is not unlocked, they can not do the work. Currently, I am out of town. I received a bill saying they had been to my house on March 15th. I wasn't notified and I wasn't there. I rec'd a bill for $133. This is the 2nd time this has happened. I called the company and said I wanted to cancel their services. They agreed to letting me cancel but said I still owed them money as supposedly someone came to the house. Bottom line, even if someone had come to my house, they could NOT do the work that I was paying them for.

      Business Response

      Date: 04/10/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 04/10/2024

       
      Complaint: 21462433

      I am rejecting this response because:

      They said they had texted me. If they did, it was on my landline with no texting.  When I was out of town, I received two emails from them asking how I liked their service.  I thought it was an advertising ploy.  There was nothing that said they would be coming to my house.  When I signed with this company, I let them know that I had a locked gate and needed to be notified. That was part of MY agreement with them.  This is the second time this has happened.  I don't trust them. I paid $133 as I don't want them to ruin my credit rating but it was money that they did not deserve. I have cancelled furthre service with this company.  

      Sincerely,

      ***********************

      Business Response

      Date: 04/17/2024

      Aptive has contacted the customer and presented all evidence of the upcoming appointment reminders sent to the customer's email address. At this time, this complaint has been resolved.

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a very aggressive door to door salesman, for what I thought would be 4 outside services for the year, and was never told of a $199.00 service cancelation fee. I was told I could cancel anytime if I was not satisfied. I have contacted customer service several times over the last several months via phone, e-mail, and text about canceling my service. The last service was in January and per my last conversation with customer service would be my last and there would be no other charges. Today I received a text about an upcoming service, and when I contacted customer service they said I had to pay $199.00 ************ has to be reported to the States ************************* for deceptive business practices.

      Business Response

      Date: 04/10/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *see attachment

      Business Response

      Date: 04/10/2024

      There is no complaint attached. 

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM This company is very DECEPTIVE. They go door to door knocking. A very young kid named Kyle came offering to try their products for $49 no commitment I specifically asked if I could cancel at anytime. He said I can call customer service and cancel by giving them any excuses. I let them come several times and paid quarterly until I decided not to use them as the product is not worth it. The salesperson said I could cancel anytime, when I called they said I had to pay $199 for a cancellation fee which obviously they did not explained or I wouldn’t agreed to that. Customer service manager VERY RUDE. I want them to remove this $199 membership fee or whatever they want to call it from y account. Please Help! I don’t think it’s fair they probably send me to collections and ruin my credit score.

      Business Response

      Date: 03/25/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 03/27/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Aug 2023, my Aptive technician was out for my normal service with special attention to an area on the back of my house where there was a lot of wasp activity. In the process, he knocked the cover off the vent exhaust on the back of my house. It has been over 6 months and they have still not fixed the hole and now I have critters living inside the walls of my house. I am unable to get anyone to resolve the issue.

      Business Response

      Date: 03/25/2024

      Aptive is working with the customer towards a resolution.

    • Initial Complaint

      Date:03/15/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aptive initially promised a 1-year contract, but the documentation reflects an 18-month term. When a door-to-door sales representative visited our neighborhood, four of us signed up for their services on the same day. Interestingly, the contracts were inconsistent: two were set for a year, while the others, including mine, were mistakenly set for 18 months. Although Aptive acknowledged and corrected this discrepancy for one of my neighbors, they have refused to do the same for me.

      Now, over 20 months have passed, exceeding the duration of both the supposed 1-year and 18-month contracts. Despite this, Aptive is unwilling to terminate my contract, citing my failure to meet a service quota—a stipulation that was never mentioned in any contract presented to me. At the time of agreement, I was not provided with a physical copy of the contract; everything was signed digitally on an iPad by the sales representative. This lack of transparency feels particularly deceptive, especially as they now introduce new terms and conditions that were never disclosed to me initially.

      Moreover, as I have raised complaints, it seems they are attempting to retroactively adjust the agreement, adding terms not present in the original document they now show in my account on their website. I have attached the agreement provided by them for your review, which notably does not mention the requirement to purchase a specific number of services throughout the term of the contract. This situation feels increasingly like a deliberate act of deception, with Aptive modifying agreements to suit their narrative rather than adhering to fair and transparent business practices.


      Aptive's conduct appears contradictory: they insist that I am bound by the contract, yet they have also sent me a notice of price increase, despite the contract stipulating a fixed price. Their actions seem inconsistent and raise questions about their adherence to the terms they themselves have established.

      Business Response

      Date: 03/18/2024

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 03/24/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    Aptive Environmental, LLC is NOT a BBB Accredited Business.

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