Business Profile

Pest Control Services

Aptive Environmental, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,213 total complaints in the last 3 years.
443 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved into a new construction on 6/15, we noticed a pest problem, especially spiders. Just so happened on 6/21 I get a knock at the door by a sales *** from Aptive asking if we had issues and I explained we did and he claimed they could get rid of it. So I agreed and they treated that same evening. Afterwards we notice the pest problem isn't any better, by week 4 I contact them because the *** said they'd come do a re-treatment for free if we still had issues. But when I contacted they said, "You are actually due for your first standard appointment". So I agreed and paid the $179 for the appointment on 7/24 (they scheduled this on 7/16). A couple weeks go by and I'm still dealing with spider webs so I know the second treatment didn't work either. I contacted them again on 8/19 and complained my pests were no better today than before the first treatment, so they offered a complementary treatment that was performed on 8/22. Two days later I get an appointment reminder that I have an appointment for 8/28, but I contact them and explain I just got one 2 days ago and I would like to wait and see if this one works. It took multiple communications but they finally moved that appointment to September 30th. Unfortunately the third treatment didn't work either so I contacted them on 9/12 asking to cancel my account because their products were not working at my property and I was going to get service from another provider. I had to make multiple attempts to get this done. Now yesterday, 10/16, I receive a threatening letter claiming I'm past due for $199 and if I don't pay they're turning it over to collections. I contacted them immediately and they say I broke contract. They emailed me 4 times in total with excuses on why it didn't work, then wanting me to sign back up for more treatments, etc. I explained, a contract isn't one way, they never fulfilled their end of the agreement and I wasn't going to continue to pay $179 every 4 to 6 weeks for nothing.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:10/16/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gentleman from Aptive Environmental came to our home to sell us pest control service on August 14, 2024. Stated the initial service would be at a discount of $49.00 and each additional service would be $89.00. Our main problem was mosquitos and so we thought to try it. We confirmed with him that we could cancel any time since it was late in the year and frost would be upon us soon. We had our initial service and an additional service with no results. On October 2, 2024 we called to cancel and was told there would be a cancelation fee on $199.00. This was never mentioned when we asked if we could cancel at any time. He had a tablet and just asked us to sign here and initial there. We were not provided paperwork to read over. To avoid the cancelation fee we asked to pause our service until March 31, 2025, which customer service agreed. However, on October 15, 2024 we were charged $89.00 and called customer service once again. This time they said the service fee is $178.00 per treatment and we would be getting charged $89.00 per month for the length on an 18 month contract for 10 service days. None of this was disclosed by the salesman or we would never signed up for that outrageous price. Was put on hold for supervisor which never came to the phone. On October 16, 2024 I went to the bank and filed a fraudulent complaint against Aptive Environmental. This company is fraudulent and should be avoided.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early this summer a young man came to our door offering a service to spray for insects around the house to reduce spiders and mosquito activity. I was told that the service would be scheduled and could be changed on line, could be repeated every 3 months, that there was no obligation and the service could be cancelled at any time. No mention was made of a penalty for cancelling. I decided not to continue the service as it had not made any appreciable difference. I have received notices that I owe $199.00, I have talked with some person per phone who says I owe $199,00 and when asked why was told it was a contractual obligation. I did sign what I thought and was told was permission for the service to be on out property. September 30, 2024 I received a letter demanding the $199.00 as it was past due and would be forwarded to "our collection agency A.R.M. Solutions for reconciliation" and that additional fees "may be applied". The return address is: ***********************************************************. I continue to receive emails wanting me to schedule further services. I appreciate your attention to this matter and definitely do NOT recommend this outfit to anyone.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** **********
Initial Complaint
Date:10/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Aptive salesperson randomly knocked at our door in June. Said he was in the area treating other homes for pest control and offered his services to us. We asked if they controlled mice and box elder bugs and he said yes. The he said we had to sign a contract. We asked if we could cancel if we weren't happy and he said yes. What he didn't say was that there would be a cancellation fee if we tried to cancel it before one year's worth of treatment applications. The treatments have not controlled the mice and kept them from coming in the house (which was the PRIMARY reason for trying this service). Five mice last week and several before that. We want to cancel this service for failure to perform and do not believe we should be financially penalized for doing so ($199.99). Deceptive practice. We believe we were misled and now are stuck paying for pest control that isn't controlling pests.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/22/2024

Complaint: 22426172

I am rejecting this response because: We have received no communication whatsoever from this company cancelling this contract without charge. We would appreciate written confirmation of cancellation without being charged the $199.00 cancellation fee.

Sincerely,

***** *****
Business Response
Date: 10/25/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:10/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company came to my door selling pest control.He said it was $89 per treatment, no mention of an ******************** a $199 cancellation fee.This is bait and switch, when I tried to cancel they informed me of the 18 month contract and fee.There was no mention of a contract prior to my canceling.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:10/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for their pest control about three months ago. Unfortunately, their products are not working as I still have bugs and mosquitoes. It's at the point were I can not sit in my backyard and enjoy the beautiful weather because of the bugs. I talked to a representative from Aptive and told them I was not happy with their services. The representative was like oh well there's nothing we can do and I talked to a supervisor as well, same answer there's nothing I can do... I was charged $159 and a $199 dollars for early cancelation. I just don't think it was fair since their products never WORKED..... So, I was charged like $358 in one day!
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
Date:10/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 20. 2024, two young men spent more than 1/2 hour trying to talk me into purchasing insect control. After repeatedly telling them I wasn't interested they offered to do a one time treatment for $30.00 which I agreed to, and only on the outside of the house. I paid by *********** credit card and initialed the box that was presented to me. A month later I received a text saying I had an appointment for another treatment. I again, told them that I never signed up for repeated treatments nor did I want any, and to cancel the appointment. It happened again and I called the numbers and explained that I never requested to continue treatments. On one call I was told that I would have to pay $199.00 to canceI. I explained that I never signed up for continuous treatments. My credit card was charged $97.20 for a treatment I never requested. ******* One looked into it and sent me copies of a Service Agreement, Schedule of Services, and a Notice of Cancellation, which I never saw and never signed. Upon closer observation, it appeared that my initials that I put in the box when paying for the one time service, were stamped in all the spaces on the documents. They are all exactly alike. That is fraud. I have since provided the text messages that I had on my phone to Capitol One and I am waiting for a response.
Business Response
Date: 10/21/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
Date:10/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered a contract with Aptive Environmental Services. The product was not effective. I canceled the service. They continued to charge me for services that were not effective and for services I not longer ************ resolve this issue I would like them to eliminate my account balance and finalize canceling my **************************** account with account number *******.
Business Response
Date: 10/16/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
Date:10/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2024 I was approached by an Aptive Environmental solicitor and succumbed to his pushy tactics. They showed up 2-3 times a month and charged a fee of $179 each time. Theyd message at 6 pm and say they were coming at 8 am the next morning. They had a link to click to cancel the treatment, every time I tried to cancel, I was told it was too late to cancel or that a representative would contact me. I was not contacted by a representative and they showed up at 8:30 am to treat the yard. I reached out to them immediately afterward to cancel the entire treatment. They called me immediately and tried to offer discounts and promised that they would do the entire treatment we were paying for. When I looked at my initial contract it stated they would be treating the inside of my house. I never received a single indoor treatment despite the fact that I was paying for it. The account was canceled on September 5, 2024. They said I would need to pay the $199 discount fee back. They sent me a bill for the $199 via ***** received on 10/7/2024. I mailed them a check on 10/08/2024. Today, 10/12/2024, I received a collection notification via email from ******************************* for the $199. Aptive Environmental is not a reputable company and should be held accountable for their egregious business tactics!
Business Response
Date: 10/16/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer Answer
Date: 10/18/2024

Complaint: 22414362

I am rejecting this response because: Aptive indicated they would refund my last service fee, and waive the early cancellation fee. They refunded the service fee but cashed the check I mailed for the early cancellation fee of $199.
They owe me a refund of $199.

Sincerely,

****** ******
Business Response
Date: 10/25/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Aptive employee entered my front and back yards via closed gates and sprayed insecticide at the perimeter of my home and yard. I never authorized this and I never allowed them to do so. They trespassed. I have animals and children and am against insecticides and would never have alllowed this. In the midst of this, my ****** dog ripped my screen doors.
Business Response
Date: 10/14/2024
Aptive has contacted the complainant regarding their complaint. The issue is being successfully and amicably resolved to the satisfaction of the complainant.
Customer Answer
Date: 10/14/2024

Complaint: 22412701

I am rejecting this response because:
I am the owner of 1912 ascot Dr **** do not have an account with you. So you are completing wrong and have not handled my issues.

Sincerely,

******* ******
Business Response
Date: 10/16/2024
Aptive has contacted the complainant regarding their complaint. The issue is being successfully and amicably resolved to the satisfaction of the complainant.
Customer Answer
Date: 10/18/2024

Complaint: 22412701

I am rejecting this response because absolutely nothing has been resolved

Sincerely,

******* ******
Business Response
Date: 10/21/2024
Aptive has contacted the complainant regarding their complaint. The issue is being successfully and amicably resolved to the satisfaction of the complainant.

Business Response
Date: 10/25/2024
Aptive has contacted the complainant regarding their complaint. The issue has been resolved.

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Aptive Environmental, LLC is NOT a BBB Accredited Business.