Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 81 locations, listed below.

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  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

• 

  Aptive Environmental, LLC

  488 Lindbergh Ave Livermore, CA 94551-9554

• 

  Aptive Environmental, LLC

  22 High St Unit B Norwalk, CT 06851-4702

• 

  Aptive Environmental, LLC

  733 Lakeview Plaza Blvd Ste E Worthington, OH 43085-4778

• 

  Aptive Environmental, LLC

  17919 W Lincoln Ave New Berlin, WI 53146-2126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract knowing that if we cancel the Contractor early there was $199 fee but they charged a $70 a month and we were supposed to get service once a month added a six months they showed up three times but still charges to $70 and now they still want they want Church with $199 for canceling it early again I signed a contract knowing that there was $199 dollar fee for canceling the contract but they signed the contract to provide service for us. Didnt do the service and now they want tocharge me $199 not only that they immediately turned it into a credit bureau, which is absolutely wrong one day. The service guy showed up in his van and never did anything sat there for a while and then left without doing any spraying or anything I feel its 100% wrong that theyre trying to charge us $199 without providing the service that they guaranteed to perform

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me $99 twice. At no point did I sign any kind of contract and at no point have I received any service. I have had to jump through so many hoops to try and get my money back. They call me and text me everyday but no one can ever get me an update on my refund. They have stolen $198 from me.

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

  Customer Answer

  Date: 03/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***********

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2024, a salesman came to my door for Aptive. It was right after I moved in to my new rent home, and he was incredibly pushy with trying to get the service sold. I was heavily pregnant at the time, it was summer in Oklahoma so it was hot, and he came in the middle of the day. I kept telling him I would prefer to not have the services, that we weren't interested, but he was pushy and made me feel like the only way to get him to leave was to tell him ok. He told me I could cancel anytime, that there was no contract. I finally agreed due to the no contract and cancel any time. In Jan 2025, I was forced to move from that rental due to negligence of the landlord making the home uninhabitable. Since moving, we are no longer in need of the service due to current landlord taking care of pest control. After reaching out to customer service, they continue to tell me I was signed up for a Pro account, and that there is a $199 termination fee, which I was never told about. They will not allow me to cancel.

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

  Customer Answer

  Date: 03/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed for one time service, but accually was signing for 7 times in 24 months. Canceled service and then was charged 199.99 which was taken from my account with out my permission.

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

  Customer Answer

  Date: 03/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a very good sales person sign us up in July of last year. We were on a Summer only plan. Except they kept trying to show up in Winter. I thought I cancelled completely but then they showed up again in March. Calling to speak to representatives was confirmation Im not crazy. They tried to badger me into keeping the service. They then told me I was going to have to pay $190 to cancel.I did not back down. My service is cancelled. Dont back down people! They are a total scam!

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I had a door-to-door salesman who convinced us that we should try Aptive Environmental pest services instead of the company we had been using for years. He told us the differences that made their company better. He assured us that what we would be paying would be less than what we were paying with our other company (I believe that was likely ignorance on his part rather than deceptive, but it was substantially more in the end). He also told us that if we did not like their services we could cancel. He never said anything about needing to fulfill a contract period of time.I called the company asking to cancel my services because it was substantially more expensive than our previous provider, and we were having more insects, not fewer. They said I would need to fulfill my contract or be charged the difference. I told the staff, and then the supervisor, that I was never told there was a contracted period, and if I had understood that I would not have signed (I have been burned on that before). They insisted that I was obligated to pay them. I told them they no longer had permission to charge my credit card, and that I would not be paying as they misrepresented themselves and their company's policy via their salesperson. I asked if the matter would go to collections. They said it might. I told them I would not pay collections, and if it meant my near perfect credit score was lowered, I could live with it, but they would not get paid. Moreover, I told them that if they sent it to collections, I would be filing complaints with both the BBB and the *************************. They have sent the bill to collections, so I am now filing.

  Business Response

  Date: 03/14/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is for a Pest control company with Aptive Environmental LLC in Farmington Hills Michigan. Last year 2024 March, One of their representatives come to my door to sell the service and he said you can try to use the service for three months and you don’t like it you can cancel it anytime. So we used them for three months in the summer season last year and stop the service for winter because we didn’t need it. And they tell me you can use it for the next summer just delay the schedule. Now this year 2025 March I want to cancel the service and they said I can not cancel due to agreement for a year. This is not what they told me and ask me signed on a iPad when they were at my door. And I suspect that they changed the digital agreement to 12 months. I would like to report this business being dishonest and not only for myself being affected but also more customers that they will lure in. Please investigate this business.

  Business Response

  Date: 03/04/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

  Customer Answer

  Date: 03/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** **

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like others lodging complaints here, sales *** showed up at our house late summer of 2024 offering a great promotional offer etc. We have issues with beetles so I wanted to give it a try, but did not want to be roped into a contract. I was assured by the sales *** that I was able to terminate at any time due to his promotional offer. Immediately had issues when the contract was sent over as half of the promises made (such as mosquito treatments at no additional cost to the basic package) were NOT honored. I called and spoke with a manager who provided me some concessions for this, however not the great deal the sales *** promised me. We had one treatment. The individual who did the treatment left chemicals all over the yard (half empty and open bottles etc where we have both young children and pets, one of my concerns raised with the sales *** who made all kinds of safety promises). For what it's worth, the treatment had absolutely zero impact.I call to cancel about a week after the treatment and speak with a woman who tells me I absolutely can cancel with no charge, but if I want to freeze the account instead I can try in the spring to address concerns and they will give me an even better rate to make up for my disappointment. After 30+ minutes of arguing I just said fine after she ASSURED me that I would not be charged and could cancel at any time whenever I wanted.I just called in February to close the account out as we are moving and was told that, as I did don't have the contractual 4-5 treatments within 12 months, I need to pay $199. The only way out of this is providing documentation that I am moving "out of service area." Aptive has done nothing but lie, boldly and fully, since the day they arrived on my doorstep and seem to have no intention of taking responsibility for these ***rehensible practices. I want my account cancelled, per the promises made to me by multiple parties, at NO COST.

  Business Response

  Date: 03/04/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aptive Environmental uses rather aggressive sales tactics by employees canvassing assigned territory. I got suckered into a service that is overpriced and charges monthly even when no service has been provided. I was charged $96.23 on 1/17/25 and $96.23 on 2/17/25. This is a total of $192.46. No service was received on those days . My yard has been covered in snow for most of this time with freezing temperatures. There are no pets or insects to control in the dead of winter. I no longer want the service.

  Business Response

  Date: 03/04/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for services for bug prevention for 22 months out of a 24-month contract. Due to the hours that the "bug man" chooses to come to my home I am unable to be there to let him spray the inside. As a result, I still have major issues with tree roaches and ********* ants in my home.Additionally, I have taken a demotion to remain employed and can no longer afford the $99 a month.

  Business Response

  Date: 03/04/2025

  Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.