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Business Profile

Pest Control Services

Aptive Environmental, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aptive Environmental, LLC has 81 locations, listed below.

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    Customer Complaints Summary

    • 1,214 total complaints in the last 3 years.
    • 444 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Aptive for the past 6 months and I cancelled their service because of very poor service by the technicians. I called and cancelled the service and the company has charged me $199 to cancel. Very poor service and customer relation policies.

      Business Response

      Date: 04/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/13/2024, a young man came to my door and tried to sell the pest control service. He told me that it would be $99 to initiate the service, and the remaining balance would be $159 and can be paid during the next service. The most important thing was that I could cancel anytime. I didn't realize I would be charged $159 per service after that, which I never agreed to. This was definitely deceptive, and I believe they need to be stopped. My experience has been terrible. Now they are demanding $159 for one service, They're clearly dishonest. So I want to file a formal complaint against them. Now they need to cancel my contract and stop collecting any bill from me. Besides, they should return any money beyond $99 + $159

      Business Response

      Date: 04/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 7 and March 7, 2025 I was charged for their service on my credit card bill and I had canceled them after using them last year. The company man came to my house and I refused treatment and told him not having them this new year. I also called their business and let them know. They continue to bill me ***** for the past 2 months. I called them again today March 31 and spoke to the supervisor and she said she will NOT refund my money. They never sprayed here this year. After last year spraying I told them I no longer wanted them, to no avail.

      Business Response

      Date: 04/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a service fee from Aptive - my contract was with ********* which seems to be non existent. I called evergreen the call is answered by Aptive, I have never heard of Aptive and was never advised that ********* is no longer my Pest control company. The Aptive *** advised they would refund my payment, but then at 6:30 in the morning they left me a Voice mail that they would not be refunding my payment, I then received and email confirming cancellation of my service plan along with stopping payment, however they will not be refunding my payment! I have filed a fraud claim with my bank and am waiting for a response!

      Business Response

      Date: 04/16/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aptive Environmental charged my bank account using my check information without my explicit authorization on March 20, 2025. I had previously made a one-time payment via check (February 18, 2025), but the company continued to charge me without my consent. When I noticed the unauthorized charge, I contacted Aptive multiple times to dispute it, which caused me significant stress and inconvenience.When I requested a refund and an explanation, Aptive first delayed the process, then issued a refund only after multiple escalations. They later claimed that I had signed an agreement allowing these charges, but when I requested a copy of this signed agreement, they failed to provide clear proof. Their representatives also stated that this is a common business practice, which does not justify unauthorized *************** Issues with Aptives Business Practices: Unauthorized Charges They used my check information for payments I never explicitly approved. Lack of Clear Disclosure I was never properly informed that my payment details would be used for future charges. **************** Failures I had to make multiple calls and escalations to get a refund and still have not received a proper resolution. Unethical Business Practices Their billing methods could negatively impact consumers who may not fully understand their terms, including non-native English speakers and older individuals.Desired Resolution:I am seeking: A full explanation and documented proof of my alleged authorization for ongoing charges. A direct monetary compensation for the stress and inconvenience caused by their actions. A commitment from Aptive to improve their billing transparency and cease unauthorized transactions against consumers.If this matter is not properly addressed, I will escalate my complaint to the ************************************ (****), my states Attorney General, and the ************************ (***).

      Business Response

      Date: 04/11/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted the business a few times to notify them of the overcharges. We were charged the QUARTERLY rate multiple times for touch up treatments that were supposed to be at no charge. So instead of $180 (estimated) for the quarter, we got charged $180 for the quarter PLUS another $180 for the additional ant treatment as the first treatment did not rid the problem. This happened at least 4 times. I can provide billing dates and information regarding exact amounts and dates.

      Business Response

      Date: 04/10/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aptive told me in advance they would not charge me for services in the winter months since pest problems are less prevalent. Yet they charged me for services not rendered.during October though ******* they are saying I cancelled the last service which is totally false.Since they were not servicing my property I stopped payment and they threatened me with collections.

      Business Response

      Date: 03/19/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23079265

      I am rejecting this response because:

      Sincerely,

      ******* *****

      Customer Answer

      Date: 03/20/2025

      Aptive stated the issue was resolved.

      i did not agree to anything they sent.

      I would like Aptive to cancel my so called contract or I may take legal action.

       

       

       

       

       

       

       

       

       

       

       

      Business Response

      Date: 03/20/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I had called to schedule and appointment with them. They had come in i agreed to a one year contract. Being told today that it was a 2 year contract.

      Their guilty of their product was not good at all. They were to treat for ants and never did anything to them. They had also came onto my property with out me there or with out reaching me by phone. My service dog was outside in her kennel. Them being there without me put extrem amount of stress on her. Stressing a 16,000$ dog is absolutely unacceptable!

      Business Response

      Date: 03/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 03/18/2025



      Complaint: ********



      I am rejecting this response because: i was never contacted by the company. But that's a good try for you to state you contacted me. 



      Sincerely,



      ******* ********

      Business Response

      Date: 03/20/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

      Customer Answer

      Date: 03/20/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An Aptive *** came to our door promising to provide relief from spiders and bugs in an environmentally friendly way on a monthly basis. I wouldnt have agreed except for the fact they insisted that they were made specifically to be safe for pets and birds and such. We have pets and I feed the birds and didnt want to harm them in anyway. At first, things were fine but then they didnt come monthly and they wouldnt spray in the house because they didnt want to harm the pets. Which.. immediately made me question their integrity in the first place.

      Business Response

      Date: 03/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband had agreed to an automatic withdrawal payment for services provided with Aptive Environmental for pest control services. As times went on, we noticed that we still had a problem with pests. We are home every day as my husband has cancer. We had not seen anyone providing services on the property for months. I attempted to contact company as was suggested at **************************************** and was unable to get anywhere or resolve the issue. As I was looking for more information to contact Aptive, I noticed many other complaints similar to mine against Aptive stating it is a scam. I then went to our ************** and issued an Automatic Withdrawal Stop Payment Order on 11/13/24. I received a bill from Aptive dated 3/3/25 for services provided, which I question as not having been done. It stated that our account was delinquent and if payment was not received, we would be sent to their collection agency, A.R.M. Solutions. The account # is ******* and the name is under my husband, **** *****. Please advise. Thank you, ******* *****

      Business Response

      Date: 03/18/2025

      Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

    Aptive Environmental, LLC is NOT a BBB Accredited Business.

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