Business Profile
Billing Services
Conservice Utility Management & BillingHeadquarters
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 181 Customer Reviews
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Review fromHeidi G
Date: 09/06/2024
1 starMy complex using this service and I know for a fact Im not being billing correctly. Especially since for 2 years there were 2 people living here in my apartment and now just 1. Since the other person moved my bill didnt decrease at all in fact in went up and keeps going up each month. Just another way to make life difficult for everyone. No *** to reply cause I know what I have been charged and how it should have decreased yet increased instead. My last month is the highest bill I have recorded since I moved in here in October 2020. In fact I owe more for this bill than any bill from 2020 to 2022 with 2 occupants.. Ridiculous..Conservice Utility Management & Billing
Date: 09/06/2024
***** - To clarify, for residents that are billed according to their occupancy, Conservice uses the occupancy as listed with the leasing office. If the occupancy has not yet been updated with the leasing office, please follow up with them directly to ensure this is updated in their system. Once this is complete, we'd be happy to review your account and make any adjustments to the billing as necessary. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromCassie J
Date: 09/05/2024
1 starWas charged 432 for water, sewage, trash, always under $100..they say i must have a leak. I go down to water company..my bill firectly is $98..CONservice said i must have a leak and to have it checked...no there was no leak if you were wondering..I mean its all in the name right? CONservice..you have no choice but to use them so ur property management company and they can make money doing "admin fees" to save u hassle when they CON you with their SERVICE and the customer gets screwed..im sure ill get an "im sorry and someone will reach out" blah blah blah..they will say whatever they are scripted to say because they have to respond to bad inquiries on here to save face because BBB looks at that ..The real kicker is all of us on here and every other review forum where CONservice has bad reviews, ALL OF US HAVE NO CHOICE BUT TO USE THEM TO GET APPROVAL TO RENT!!!Conservice Utility Management & Billing
Date: 09/06/2024
****** - I am sorry for the frustration. To clarify, the monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services.Additionally, billing methods can be different depending on the property you live at. We're happy to review your account and confirm information specific to your unit. Please reach out to us online at www.utilitiesinfo.com for further assistance.Review fromLiza B
Date: 09/05/2024
1 starConservise is a complete disaster. Their billing system is a joke, and they refuse to take responsibility. My actual water usage doesn't even come close to the outrageous numbers theyre reporting. Ive tracked my readings, and the discrepancies are huge. Despite multiple attempts to get answers, all I get are useless, generic responses. This is theft, plain and simple. Avoid this company at all costs!Conservice Utility Management & Billing
Date: 09/06/2024
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, you are billed according to your individual consumption. The calculation of the water and sewer bill is based on the percentage of water you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. With this billing method, your water and sewer costs can potentially go up, even with lower consumption, if a higher percentage of water is used that month. Please note, your meter reads are available online at www.utilitiesinfo.com for your reference. We're happy to follow up on any discrepancies there may be with the meter or the meter readings. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Review fromCandace C
Date: 09/04/2024
1 starDominion changed our utility billing to Conservice. Nothing but problems, over billing and late fees when you try to resolve you get nowhere. I am sending a complaint to our attorney general. Terrible.Conservice Utility Management & Billing
Date: 09/05/2024
******* - I am sorry for the frustration. I am happy to see the late fees have been removed from your account. You can review your account history as well as your current balance online at www.utilitiesinfo.com for your reference. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromOLGA G
Date: 09/03/2024
1 starMe estan cobrando agua y drenaje y basura y aparte 125 extras por mes! Jamas en mi vida yo habia visto un cobro asi q pago mas de el doble solo por agua drenaje y basura...Esto es un abuso..he preguntado a otras personas y a ellas no les cobran estos 125 extras p mes mas aparte el agua drenaje y basura..Abusivos y sinverguezas es lo q son..Conservice Utility Management & Billing
Date: 09/04/2024
**** - Depende en donde viva, la manera en que calculamos las facturas puede cambiar. ******** revisar los cargos en su cuenta y confirmar la manera en la que calculamos los cargos. Nos puede contactar en linea en www.utilitiesinfo.com donde con gusto le ayudaremos.Review fromMercedes H
Date: 09/03/2024
1 starIf there was an option to give no stars, I would do just that because the unprofessionalism is at a all time high. They don't care about the customers, the person that I spoke with over the phone pretty much did not want to service me because she didn't see a problem wrong with my bill. They're service fee has also gone up. The refuse to help service you but want the payment to be paid.Conservice Utility Management & Billing
Date: 09/04/2024
Mercedes - I am sorry to hear about your negative experience. We will follow up on this. To confirm, Conservice is a third-party utility management and billing company contracted by the leasing office to handle the utility billing for your community. In reviewing your account, I see there was a possible maintenance issue discussed which would need to be taken up with your leasing office directly. If any issues are found, they will need to be fixed and then we would be happy to review your account further at that time. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromKlanci H
Date: 08/30/2024
1 starI am incredibly frustrated with the abysmal customer service and sheer incompetence of Conservice. They consistently fail to do their job and provide even the most basic level of service. Emails go unanswered, and when you call, you are met with a barrage of disrespect. They often talk over you, immediately adopt a negative attitude, or worse, blatantly hang up on you after finally reaching someone.There is a complete lack of willingness to listen or help resolve issues. Its no surprise they have a one-star rating with the ************************* of Better Business Bureaus, **** I only wish someone would take action against their blatant dishonesty and fraudulent practices. Conservice has added false charges to my account, even after my utility service supervisor and property management confirmed these charges were incorrect. Yet, Conservice chooses to ignore all proof and continue their shady practices. I have been trying to get help for almost two weeks now. This company is a nightmare to deal with, and I would strongly advise anyone to avoid them at all costs.Conservice Utility Management & Billing
Date: 09/04/2024
****** - I am sorry to hear about your negative experience. I am happy to see you were able to speak with a **************** Representative over the phone in regards to your account. To confirm, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name or do not have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information. I am happy to see our **************** Team advised of the next steps for the dispute process. Once you receive the provider bill that shows overlapping service periods with what Conservice has billed you for, we would be happy to review your account further at that time. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromBrittany B
Date: 08/30/2024
1 starI was overcharged for my water. I looked at my water usage chart. My water is typically 200 gallons a day. On July 11, it shows my submeter read 1670. When I contacted Conservice about this ****** they said it would have to be solved by maintenance. It's been a month and a half since then and I have not had a ***** like that. There are no leaks in my apartment. They either have faulty equipment, poor data entry, or they're scamming people. Either way, I'm being charged for water that I DID NOT USE. Conservice had no intentions on helping me solve this issue. I shouldn't have to pay an additional $100 a month out of nowhere when my water habits have not changed.Conservice Utility Management & Billing
Date: 09/04/2024
******** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, for properties that are individually metered, residents are billed according to the consumption as reported by their meter. A day of high consumption could be caused by many reasons. If you have not already, you can have maintenance check your unit and your meter to ensure everything is working properly. As discussed over the phone, any requests for credits or adjustments can also be taken up with your leasing office directly. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromMatilde M
Date: 08/30/2024
2 starsBeware of Conservice if you ever need them to refund you on a charge that was erroneously made!!!They will take forever, they will not trust your work, nor the company, in my case, ***** Company, totally unacceptable! No matter how many documents we submitted or how many emails we exchanged,Until they had a 3-party phone call with me, the ************ and them, they would not admit their mistake!!!When they finally did it, ....they told me I still had to wait another month for them to process the refund, they are so bureaucratic, that they cannot even make an exception to show they are sorry for the ********** a nutshell, they charged me $ 50.- erroneously and I had to spend time on phone calls, emails, and whatnot, for almost 4 months!!!They deserve the worst rating ever for customer service!!!I am very sorry I still have to cope with them because it's the company my complex has hired.Thanks for reading, and please spread the word so they take us, clients into account, with respect!******* ***********Conservice Utility Management & Billing
Date: 09/04/2024
******* - I am sorry to hear about your negative experience. To clarify, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information. I am happy to see you have been in contact with our **************** Team in regards to these charges. In reviewing your account, I see we are currently in the process of issuing the necessary adjustments to your account. Once we have another update on this dispute, we will let you know. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromAnthony G
Date: 08/29/2024
1 starThey are a scam. The amount I am paying for water and sewer is equivalent to owning a 3 bedroom house with a full family. Conservice should be illegal but of course Im sure they lobbied to give them more power over renters. Its funny billing people and then no providing what the actual bill was from the utilities company.Conservice Utility Management & Billing
Date: 08/30/2024
****************** regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to your lease.Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
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