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Business Profile

Billing Services

Conservice Utility Management & Billing

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conservice Utility Management & Billing has 8 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 192 Customer Reviews

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    Review Details

    • Carol R

      Date: 08/26/2025

      Conservice deactivated my auto pay without notice. Once my payment was overdue they charged me to reactivate then charged two fees to pay my bill. Now I am facing potential higher rent cost due to Conservice reporting my late payment to the apartment manager. It's quite obvious this is a scam.

    • John S

      Date: 08/15/2025

      This company doesnt really do anything other than charge mostly college students in corporate apartments ******** fees for utilities that conservice has nothing to do with. One of the most cancerous businesses i have had to interact with. avoid if at all possible!

      Conservice Utility Management & Billing

      Date: 08/18/2025

      **** - To clarify, Conservice is a third-party utility management and billing company contracted by property management companies to handle the utility billing for their community. We simply bill residents according to their lease. We're happy to review your account and follow up on any questions or concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.

    • Jessica C

      Date: 08/05/2025

      Be very careful of any rental company using Conservice. I spoke to them today because my final electric bill was the highest one in a year. Nobody was in the house for over 1/2 of the last month - no lights, air turned up, no activity. I was told they looked at last months bill and just estimated what it might be. Not actual usage, just a guess. I saw a few reviews where they replied that they pass along the bill from the utility company, that is not true and I was told this by ***** in customer service. My bill was an estimate, not factual. Poor way of doing business and definitely taking advantage of the consumer.

      Conservice Utility Management & Billing

      Date: 08/13/2025

      ******* - I am sorry for the frustration. To clarify, when a resident notifies their leasing office they are moving, Conservice will automatically close their account as of their lease end date and generate a final bill. The final bill is prorated based on prior consumption and billing history to ensure the final statement is ready by the lease end date. The final bill is prorated to the lease end date regardless of the date a resident physically moves out. Sometimes the final bill can also cover a longer service period causing the utility charges to seem higher than normal. All charges on a final bill are considered final and no adjustments can be made once they have been sent. I am sorry for any inconvenience. Since all final payments are made with the leasing office, any questions regarding final amounts due or how to make the final payment can be taken up with your leasing office directly. Please feel free to reach out to us online at ********************* with any additional questions.

    • Benjamin W

      Date: 07/31/2025

      Consistently inaccurate charges, nonsense service charges added. Utility usage charges from multiple months being put on a single months bill making it difficult to budget and plan. If you have the choice to NOT use Conservice, take advantage and run far far away. It is absolutely not worth the immeasurable "convenience" of having all utilities managed by them. They live up to their name, as they put the *** in CONservice.

      Conservice Utility Management & Billing

      Date: 08/05/2025

      *** - I am sorry for the frustration. To clarify, for your home, Conservice processes and pays utility bills as they are received from the local utility providers. The utility bill amounts are then passed onto you as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at ********************* with any additional questions.

    • JORGE P

      Date: 07/20/2025

      Extremely ************ and Inaccurate Billing Since September 2024, Ive been dealing with serious overcharges on my water and sewer bills from Conservice. Despite repeated requests for clarification and resolution, the company has failed to respond in a timely or helpful manner. Instead of correcting the issue, they continue sending blanket invoices filled with unexplained and incorrect ********** make matters worse, they issue payment requests if they don't received payment, might result in disconnection of serviceeven when their own billing errors are the problem. This behavior is completely unacceptable and shows a lack of accountability and respect for their ******************************************************** practices are misleading, and their customer service is unresponsive and ineffective. I strongly urge others to be cautious when dealing with this company and for property management companies to reconsider using their services.

      Conservice Utility Management & Billing

      Date: 07/23/2025

      ***** - I regret to see you have not recently contacted our **************** Team in regards to your concerns. If you would like to speak to our **************** Team, you can reach us by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Depending on the property, utility payments are either made to Conservice or to your leasing office. In reviewing your account, I see all payments are made to your leasing office directly along with the rent. Due to this, any questions regarding the total balanace due or payment options can be taken up with them. Please note, Conservice does not ever disconnect utility services for any reason. I am sorry for any confusion. We're happy to follow up on any discrepancies you may find in the billing. Please feel free to reach out to us online at ********************* for further assistance.

    • Nadia M

      Date: 06/26/2025

      If you can avoid using them I would. They kept charging me fees after approving a refund once I disputed the fee. Yet each month they recharged the fee. Watch your bill the prices they are charging are higher than having the utilities in your own name.

    • Jessica G

      Date: 06/02/2025

      TERRIBLE company! At least 1-2 times per year (3 years), they send the bill two weeks late --- usually on or after the due date. Then they try to charge an overage fee. When I call (which requires a 45-minute to 90-minute wait) they try to get me to give them a credit card number to charge each month. I tell them if I can't trust them to send a bill on time, how could I trust them with my credit card? My ******* apartment manager told me to let her know if they try this again. They did so with the May 2025 bill. The postage date they sent it is May 29 (after they said they sent it on May 15). I got it June 2, a day after it was due. My manager said if they try to charge a late fee again, I should tell her and she'll deal with them. I'll do that, but I don't think she should have to spend time anymore than I should. I'll contact the owner myself if it happens again.

      Conservice Utility Management & Billing

      Date: 06/05/2025

      ******* - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized each month. If you are not already, you can opt into Ebills to have the bills sent to your email to ensure you receive the statements as soon as they are sent. Once the bill is sent, the statement as well as the total balance due are available online at ********************* for your reference. Additionally, we typically do not take payments over the phone with a live agent due to security reasons. If you make your payments to Conservice directly for the utility charges, we have several payment options available. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards) through our automated system. To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please note, we are happy to review any late fees that may occur due to an error on our side. If you need further assistance with this or any other questions you may have, you can contact our **************** Team directly. Our agents are available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* with any additional questions.

    • Danesha S

      Date: 06/02/2025

      I am currently facing a eviction because they are constantly charging me for water monthly when the billing cycle is once every 3 months I hate this company they serve no purpose

      Conservice Utility Management & Billing

      Date: 06/05/2025

      ******* - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. I see several requests have been submitted regarding your utility charges and the necessary adjustments have been made to the billing. A breakdown of these adjustments and the Conservice charges was sent by email yesterday, 06/04/25. Please note, since all payments are made with your leasing office, any questions regarding the total balance due or any eviction notices would need to be taken up with them directly. I am sorry for any confusion. If you have any other questions regarding your utility charges, we're happy to assist further. Please feel free to reach out to us online at ********************* with any additional questions.

    • Brandon S

      Date: 05/28/2025

      Conservice has charged me for approximately 5000 gallons of water that I did not use. I am a teacher in **********, **, and therefore live a modest life in a relatively average apartment. My water usage averages ****** gallons per day. I was shocked to see that on multiple days, Conservice read my water usage as 2000, 3000, and nearly 4000 gallons of water in a single day. I live on the second floor of a building, so I am not using water for washing cars, etc.; indeed, there is no conceivable way that I could have used 3000 gallons of water in a single day when that is typically what I use in a single month. Conservice customer service informed me that there is nothing they can do because my apartment's maintenance crew found no issue with my water meter. Conservice owns the meters, but they will not send a crew to investigate as my apartment did not purchase the gold plan; essentially, there is nothing I can do, and Conservice is expressing that I must pay for water that I could not have used.For context: running my kitchen sink at full speed nonstop would use 2000 gallons of water in 24 hours, but not 3000. A leaking toilet uses at most 500 gallons in a day, so even a leak could not explain this water usage. Conservice will not investigate and yet expects us to believe that we used as much water in one day as we use in one month. This is irresponsible and unethical, especially when it is so abundantly clear that we could not have used so much water.

      Conservice Utility Management & Billing

      Date: 05/29/2025

      ******* - I am sorry for the frustration. To clarify, for residents who are billed according to their individual consumption, we simply bill according to the reads received from the meter directly. Consistent high consumption typically indicates a maintenance or meter issue is present. If the maintenance team were to find a maintenance issue is present, it would need to be fixed, and then we would be happy to review the billing further as necessary. If they find the meter needs to be serviced, they can follow up with their direct point of contact at Conservice for further assistance. Please note, any requests to service the meter by a technician sent by Conservice need to come from the leasing office directly. If maintenance has checked your unit and confirmed no maintenance issue is present and the meter is working properly, the usage would be considered actual and no adjustments would be made. I am sorry for any confusion or inconvenience this may have caused. Please feel free to reach out to us online at ********************* with any additional questions.

    • Tyler L

      Date: 05/27/2025

      It's all in their name. CONservice. So, I rent through Invitation Homes and they use CONservice to pay trash and water bills via our rent. Well, today my water was cut off and they said it would take 2-3 business days JUST TO GET BACK TO ME!!! This company is a travesty. So, I called the City and they said that there have been no payments made and that's why our water was cut off. We then just paid the City directly and emailed Invitation Homes to take CONservice off of our rent because we will be paying the city DIRECTLY! As far as the money we've already spent, we will probably never see it again and I can't believe this company is still in business. Biggest scam I've ever seen. We may be pursuing legal action because from the reviews I've seen, we're not the only ones. Count your days CONservice, COUNT YOUR DAYS!!!

      Conservice Utility Management & Billing

      Date: 05/28/2025

      ***** - I am sorry for the situation and the inconvenience this has caused. In the event of a disconnection, an urgent request is submitted to review the situation and ensure services are reconnected as soon as possible. We're happy to review your account and provide any available updates on the urgent request submitted. Please reach out to us online at ********************* for further assistance.

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