Business Profile
Billing Services
Conservice Utility Management & BillingThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 199 Customer Reviews
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Review fromNadia M
Date: 06/26/2025
1 starIf you can avoid using them I would. They kept charging me fees after approving a refund once I disputed the fee. Yet each month they recharged the fee. Watch your bill the prices they are charging are higher than having the utilities in your own name.Review fromJessica G
Date: 06/02/2025
1 starJessica G
Date: 06/02/2025
TERRIBLE company! At least 1-2 times per year (3 years), they send the bill two weeks late --- usually on or after the due date. Then they try to charge an overage fee. When I call (which requires a 45-minute to 90-minute wait) they try to get me to give them a credit card number to charge each month. I tell them if I can't trust them to send a bill on time, how could I trust them with my credit card? My ******* apartment manager told me to let her know if they try this again. They did so with the May 2025 bill. The postage date they sent it is May 29 (after they said they sent it on May 15). I got it June 2, a day after it was due. My manager said if they try to charge a late fee again, I should tell her and she'll deal with them. I'll do that, but I don't think she should have to spend time anymore than I should. I'll contact the owner myself if it happens again.Conservice Utility Management & Billing
Date: 06/05/2025
******* - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized each month. If you are not already, you can opt into Ebills to have the bills sent to your email to ensure you receive the statements as soon as they are sent. Once the bill is sent, the statement as well as the total balance due are available online at ********************* for your reference. Additionally, we typically do not take payments over the phone with a live agent due to security reasons. If you make your payments to Conservice directly for the utility charges, we have several payment options available. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards) through our automated system. To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please note, we are happy to review any late fees that may occur due to an error on our side. If you need further assistance with this or any other questions you may have, you can contact our **************** Team directly. Our agents are available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* with any additional questions.Review fromDanesha S
Date: 06/02/2025
1 starDanesha S
Date: 06/02/2025
I am currently facing a eviction because they are constantly charging me for water monthly when the billing cycle is once every 3 months I hate this company they serve no purposeConservice Utility Management & Billing
Date: 06/05/2025
******* - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. I see several requests have been submitted regarding your utility charges and the necessary adjustments have been made to the billing. A breakdown of these adjustments and the Conservice charges was sent by email yesterday, 06/04/25. Please note, since all payments are made with your leasing office, any questions regarding the total balance due or any eviction notices would need to be taken up with them directly. I am sorry for any confusion. If you have any other questions regarding your utility charges, we're happy to assist further. Please feel free to reach out to us online at ********************* with any additional questions.Review fromBrandon S
Date: 05/28/2025
2 starsBrandon S
Date: 05/28/2025
Conservice has charged me for approximately 5000 gallons of water that I did not use. I am a teacher in **********, **, and therefore live a modest life in a relatively average apartment. My water usage averages ****** gallons per day. I was shocked to see that on multiple days, Conservice read my water usage as 2000, 3000, and nearly 4000 gallons of water in a single day. I live on the second floor of a building, so I am not using water for washing cars, etc.; indeed, there is no conceivable way that I could have used 3000 gallons of water in a single day when that is typically what I use in a single month. Conservice customer service informed me that there is nothing they can do because my apartment's maintenance crew found no issue with my water meter. Conservice owns the meters, but they will not send a crew to investigate as my apartment did not purchase the gold plan; essentially, there is nothing I can do, and Conservice is expressing that I must pay for water that I could not have used.For context: running my kitchen sink at full speed nonstop would use 2000 gallons of water in 24 hours, but not 3000. A leaking toilet uses at most 500 gallons in a day, so even a leak could not explain this water usage. Conservice will not investigate and yet expects us to believe that we used as much water in one day as we use in one month. This is irresponsible and unethical, especially when it is so abundantly clear that we could not have used so much water.Conservice Utility Management & Billing
Date: 05/29/2025
******* - I am sorry for the frustration. To clarify, for residents who are billed according to their individual consumption, we simply bill according to the reads received from the meter directly. Consistent high consumption typically indicates a maintenance or meter issue is present. If the maintenance team were to find a maintenance issue is present, it would need to be fixed, and then we would be happy to review the billing further as necessary. If they find the meter needs to be serviced, they can follow up with their direct point of contact at Conservice for further assistance. Please note, any requests to service the meter by a technician sent by Conservice need to come from the leasing office directly. If maintenance has checked your unit and confirmed no maintenance issue is present and the meter is working properly, the usage would be considered actual and no adjustments would be made. I am sorry for any confusion or inconvenience this may have caused. Please feel free to reach out to us online at ********************* with any additional questions.Review fromTyler L
Date: 05/27/2025
1 starTyler L
Date: 05/27/2025
It's all in their name. CONservice. So, I rent through Invitation Homes and they use CONservice to pay trash and water bills via our rent. Well, today my water was cut off and they said it would take 2-3 business days JUST TO GET BACK TO ME!!! This company is a travesty. So, I called the City and they said that there have been no payments made and that's why our water was cut off. We then just paid the City directly and emailed Invitation Homes to take CONservice off of our rent because we will be paying the city DIRECTLY! As far as the money we've already spent, we will probably never see it again and I can't believe this company is still in business. Biggest scam I've ever seen. We may be pursuing legal action because from the reviews I've seen, we're not the only ones. Count your days CONservice, COUNT YOUR DAYS!!!Conservice Utility Management & Billing
Date: 05/28/2025
***** - I am sorry for the situation and the inconvenience this has caused. In the event of a disconnection, an urgent request is submitted to review the situation and ensure services are reconnected as soon as possible. We're happy to review your account and provide any available updates on the urgent request submitted. Please reach out to us online at ********************* for further assistance.Review fromDana D
Date: 04/21/2025
1 starDana D
Date: 04/21/2025
This is a predatory SCAM utility company. My property management company, American Avenues, hired them to handle utilities back in December, without any notice to tenants. There is no "vacant" utility fee of $50 discussed in my lease agreement with American Avenues. The fee listed in my fee addendum for utilities is $16.99. The first time Conservice charged me this fee for the electric bill that is not in my name, my property management company acknowledged that the fee was not in my lease agreement and reimbursed the $50 fee. I even emailed Conservice a copy of my lease agreement showing that not only is Conservice not listed anywhere in my lease agreement, but the $50 fee is also not listed anywhere in my lease agreement, and I cited the specific sections of my lease where it discusses the fees authorized for the landlord to charge the tenant if the utilities are billed to the landlord. Conservice clearly lied about reviewing my lease, because (after over a week!) someone finally replied to my email saying that after reviewing my account, they found the fee to be valid. So I called again. They have THE WORST customer service. And argued with the customer service representative and told them to explain to me where in my lease it discusses a $50 vacant charges fee, because IT DOESN'T. The word vacant is nowhere in my lease; the only $50 fees listed are for move-out expenses. THEY MAKE STUFF UP to try to justify these charges. I mean, clearly you can look at the rest of the reviews and complaints on this page and see that they are THE WORST.Conservice Utility Management & Billing
Date: 04/22/2025
**** - I am sorry to hear about your negative experience. We will follow up on this. In reviewing your account, I see a request has been submitted to review your lease further. Requests such as this typically take 3-5 business days to complete, but may take longer if necessary. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.Review fromCathy W
Date: 04/10/2025
1 starCathy W
Date: 04/10/2025
I have their water service at my apt. They keep stating I owe a late fee, which I do NOT. I have written to them at least 6 times, I have contacted them on their website twice. I have tried calling but only get the run around with press this number and that number with no end result. I have not heard anything from them except that they keep stating I owe a late fee and keep adding to it every month I don't pay the late fee. My apt. manager even agrees with me that they charged me wrong. I mailed the payment to them on 11/02/2024 they cashed it on 11/13/2024 which was the due date and then proceeded to say it was late. Why it took so long to get to them I don't know and why they waited to cash it I don't know. All I know is that I do NOT owe a late fee. I am always on time with my bills. The minute I get the bill I write and check and put it in the mail the same day. I don't know what to do. I do not want this to reflect on my credit report even though I have all the evidence to support my claim of not owing any late fees. To add to this, the day I got the late notice there were several other tenants that were at the office with the same issue. I don't know if any of them got it resolved or not. It is no surprise that this company is not BBB accredited. We had a different service to start with and they switched to this one why I do not know. I had no issues with the other one. I wish we had a choice as to which company to use for our utilities. I would not choose this one nor would I recommend them to my worst enemy.Conservice Utility Management & Billing
Date: 04/15/2025
***** - I am happy to clarify. Payments received by mail are posted as soon as they are received. Additionally, at your community, there is a 3-day ***** period after the due date before a late fee is applied. Late fees are added if the total balance on the account is not paid in full by the due date each month. In reviewing your account, I see the late fee that was added in November was removed as a one-time courtesy. However, since then, the total balance on the account has not been paid in full each month, resulting in additional late fees. To avoid future late fees, you will need to ensure the full balance due on your Conservice account is paid by the due date. I am sorry for any confusion. Please note, there are several payment options available to ensure we receive the payment in a timely manner and to avoid late fees. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards). To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please feel free to reach out to us online at ********************* with any further questions.Review fromKyle G
Date: 03/27/2025
1 starKyle G
Date: 03/27/2025
If you are living in a unit where Conservice is being used, good luck to you. My wife and I moved from ********** to ********* and ********** had unreasonably high electricity charges. Everyone else we know in ********* seems to have very cheap electrical bills close to $100 and our last 3 have been consistently $250 and our last one $300. We even did discover that during two of the last 3 we had a faulty electric heater and the heat pump was running literally 24/7 during freezing temperatures, space heaters being ran, ovens and stoves being turned on to get extra heat and then somehow we get functioning equipment and control our house temp at a normal ***** where the heater does not run all day, the temp gets warmer so we didnt use it even that much, and no extra running of space heaters and electrical stoves and ovens yet somehow we all of a sudden have a $300 electrical bill and you cannot even view how theyre coming up the charges on the bill they send you. Going to be calling conservice today to demand our bill be reconsidered, again out of everyone we know here in ********* we seem to be the only ones that have electrical bills this high, family of 3 with a one year old. No electric car charging at home or anything, just normal everyday use. Doesnt make feel any better when I came to write this complaint that they already had a 1 star review. ********.Conservice Utility Management & Billing
Date: 04/02/2025
**** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, for your home, Conservice passes along the utility charges as received from the local utility providers. The provider bills used to bill the utility charges are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access these ******** reviewing your account, I see the issue with the electric heater seems to be what caused the increased electric charges. Due to this, a request has been submitted to review this situation further and make any possible adjustments to the billing. Requests such as this typically take 3-5 business days to resolve but can take longer if needed. Once we have an update on this request, we will reach out to you directly. Thank you for your patience. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.Review fromJairus S
Date: 03/27/2025
1 starJairus S
Date: 03/27/2025
DO NOT ENGAGE WITH PROGRESS RESIDENTIAL OR CONSERVICE UTILITY MANAGEMENT.These two companies operate in a way that is deeply concerning, and I strongly advise anyone considering them to think twice. I am beyond frustrated and angry with the level of incompetence and lack of accountability Ive experienced.Heres the situation: I received a utility bill from Conservice, a third-party utility billing company affiliated with Progress Residential. On this bill, there were two conflicting amounts listedboth supposedly for the same water usage. To get clarity, I contacted my local water department, **************, and asked what the actual water charges were for the month. Their numbers didnt match either of the amounts on my Conservice bill. In fact, the Brighton Water clerk confirmed that the charges from both Progress Residential and Conservice were significantly inflated. According to them, our households monthly usage is generally consistent and does not reflect the inflated charges Im being billed.Ive called both Progress Residential and Conservice multiple times in an attempt to resolve the issue, and all theyve done is pass the blame back and forth. Conservice tells me to speak with Progress Residential. Progress Residential tells me to speak with Conservice. Meanwhile, no one is taking responsibility, no one is providing any real answers, and worst of allneither company will provide proof of how theyre calculating my water usage.I asked Conservice to email me the usage records so I could compare them to the ************************** records. Their response? Talk to Progress Residential. This is unacceptable. I have documentation from the local utility, and yet neither company is willing to acknowledge it or investigate the discrepancy. They are overcharging, they know it, and they refuse to correct it.Conservice Utility Management & Billing
Date: 04/02/2025
****** - I am sorry for the frustration. In reviewing your account, I see the contact with our **************** Team has regarded possible water disconnections but not the water charges themselves. To clarify, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Utilities are typically billed one month at a time, but there may be months we bill for multiple service periods to ensure there are no further delays in the utility charges being billed. I am sorry for any inconvenience this may cause. Please note, both the Conservice statements as well as the provider bills used to bill your utilities are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access the provider bills online. We're happy to follow up on any discrepancies you may find between what the water provider has stated and what you are being billed for. Please feel free to reach out to us online at ********************* for further assistance.Review fromCortina S
Date: 03/27/2025
1 starCortina S
Date: 03/27/2025
Please do not rent with Progress they outsource their utilities from this company, please run the other direction. Conservice (its required) and when you have an issue they bounce you back and forth to each other. No one has an explanation and no one wants to take responsibility. I have a Conservice bill with 2 water bills on it. I actually called the water company and asked about our last water bills and they didnt even match! Conservice water bill was so much more! We are getting ************** one wants to give an explanation. I pay my bills but make it make sense! Spoke to a Manager named ******* with Progress and someone from Conservice and neither did anything. Nothing but send another urgent message. A day later the case is closed like I told the manager it would be. No actions taken. No call back, NOTHING!! I can not wait to get out of this contract and pull away from Conservice they ***** are scams!! How do you bill someone and not provide them with water usage? Then on top of that the amount provided by the actual water company doesnt even match what they have for the last 4-5 months!! I have never in my life had to deal with anything like this and so unprofessional. Its one thing after another my trust with this company has gone out the window, you cant believe anything anyone says.Conservice Utility Management & Billing
Date: 04/02/2025
Cortina - I am sorry for the frustration. To clarify, urgent requests are only submitted in the event of a utility disconnection. If you have any concerns with a disconnected utility, please reach out to our **************** Team for further assistance. Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Utilities are typically billed one month at a time, but there may be months we bill for multiple service periods to ensure there are no further delays in the utility charges being billed. I am sorry for any inconvenience this may cause. Please note, both the Conservice statements as well as the provider bills used to bill your utilities are available online at ********************* for your reference. Please see ******************************************************************************************************** for more information on how to access the provider bills online. We're happy to follow up on any discrepancies you may find between what the water provider has stated and what you are being billed for. Please feel free to reach out to us online at ********************* for further assistance.
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