Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Conservice Utility Management & Billing has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

• 

  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

• 

  Conservice Company

  67 Warehouse St Rochester, NY 14608-1460

• 

  Conservice LLC

  316c Stones River Cv Nashville, TN 37214

Review Details

• Review fromJulie J

  Date: 09/16/2025

  1 star
  I am a resident of ******* at ********** in *********, ******, which is managed by ***********************************. The property uses a third-party utility billing company, Conservice, to bill residents for common utilities, including electricity, gas, water, sewer, trash, and valet trash. Since December 2022, my average monthly water bill has been approximately $54.00. However, for the billing period of July 21, 2025 August 20, 2025, my water charge abruptly increased to $112.34 a 76% increase from the prior month. No explanation or notice was provided for this increase. I called Conservice multiple times, but my calls went unanswered. I emailed them twice via their website and received no response. When I asked the apartment management office, they admitted they did not fully understand the billing formula, stating that since the property is not individually metered, charges are divided by occupancy per building. They directed me back to Conservice. Eventually, I reached a representative named ******* via Conservices online chat. She stated that common area utilities are divided equally among units, but she was unable to explain or justify the water bill increase. She promised to follow up by email but never did. Since then, my further attempts to reach Conservice have been unsuccessful.There is a lack of transparency as they have not provided documentation or a clear explanation for the significant billing increase. Conservice has ignored calls, emails, and failed to follow up on promised communication. There is a pattern of complaints here and with various online consumer forums shows that many other tenants nationwide have reported similar billing disputes and customer service failures. An audit or review needs to be conducted into Conservices billing practices to ensure charges are accurate, transparent, and not excessive, and regulatory or corrective action needs to be taken if Conservice is found to be engaging in unfair or deceptive billing practices.

  Conservice Utility Management & Billing

  Date: 09/17/2025

  ***** - I am sorry to hear you have had trouble getting in contact with our **************** Team and for the negative experience you had with our team. We will follow up on this. Please note, emails are answered in the order they are received. Our **************** Team is also available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact ***** reviewing your account, I see the main increase on your most recent statement occurred with the "water" charge. For your community, each resident receives a portion of the total community water bill as outlined in their lease. The total community amount is split among all residents based on the occupancy and square footage of their unit. With this bill method, each resident's individual charge will fluctuate depending on the total community amount received. In reviewing your account, I see the most recent increase was due to an increase in the total community charges which affected all resident utility charges at the community. The bill due 10/01/25 covered services from 07/21/25-08/20/25 which is the peak of the summer months. It is typical to see an increase in the water and sewer charges during the summer months due to the warmer temperatures outside. Please see ***************************************************************************************************** for more information on seasonal increases. I see you had previously requested to review the provider bills for this time period. Since the total community bill contains proprietary information, requests to review these bills have to go through an approval process. If approved, the provider bills are then typically passed along to the leasing office for the resident to review. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromCarol R

  Date: 08/26/2025

  1 star
  Conservice deactivated my auto pay without notice. Once my payment was overdue they charged me to reactivate then charged two fees to pay my bill. Now I am facing potential higher rent cost due to Conservice reporting my late payment to the apartment manager. It's quite obvious this is a scam.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

• Review fromJessica C

  Date: 08/05/2025

  1 star
  Be very careful of any rental company using Conservice. I spoke to them today because my final electric bill was the highest one in a year. Nobody was in the house for over 1/2 of the last month - no lights, air turned up, no activity. I was told they looked at last months bill and just estimated what it might be. Not actual usage, just a guess. I saw a few reviews where they replied that they pass along the bill from the utility company, that is not true and I was told this by ***** in customer service. My bill was an estimate, not factual. Poor way of doing business and definitely taking advantage of the consumer.

  Conservice Utility Management & Billing

  Date: 08/13/2025

  ******* - I am sorry for the frustration. To clarify, when a resident notifies their leasing office they are moving, Conservice will automatically close their account as of their lease end date and generate a final bill. The final bill is prorated based on prior consumption and billing history to ensure the final statement is ready by the lease end date. The final bill is prorated to the lease end date regardless of the date a resident physically moves out. Sometimes the final bill can also cover a longer service period causing the utility charges to seem higher than normal. All charges on a final bill are considered final and no adjustments can be made once they have been sent. I am sorry for any inconvenience. Since all final payments are made with the leasing office, any questions regarding final amounts due or how to make the final payment can be taken up with your leasing office directly. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromBenjamin W

  Date: 07/31/2025

  1 star
  Consistently inaccurate charges, nonsense service charges added. Utility usage charges from multiple months being put on a single months bill making it difficult to budget and plan. If you have the choice to NOT use Conservice, take advantage and run far far away. It is absolutely not worth the immeasurable "convenience" of having all utilities managed by them. They live up to their name, as they put the *** in CONservice.

  Conservice Utility Management & Billing

  Date: 08/05/2025

  *** - I am sorry for the frustration. To clarify, for your home, Conservice processes and pays utility bills as they are received from the local utility providers. The utility bill amounts are then passed onto you as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJessica G

  Date: 06/02/2025

  1 star
  TERRIBLE company! At least 1-2 times per year (3 years), they send the bill two weeks late --- usually on or after the due date. Then they try to charge an overage fee. When I call (which requires a 45-minute to 90-minute wait) they try to get me to give them a credit card number to charge each month. I tell them if I can't trust them to send a bill on time, how could I trust them with my credit card? My ******* apartment manager told me to let her know if they try this again. They did so with the May 2025 bill. The postage date they sent it is May 29 (after they said they sent it on May 15). I got it June 2, a day after it was due. My manager said if they try to charge a late fee again, I should tell her and she'll deal with them. I'll do that, but I don't think she should have to spend time anymore than I should. I'll contact the owner myself if it happens again.

  Conservice Utility Management & Billing

  Date: 06/05/2025

  ******* - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized each month. If you are not already, you can opt into Ebills to have the bills sent to your email to ensure you receive the statements as soon as they are sent. Once the bill is sent, the statement as well as the total balance due are available online at ********************* for your reference. Additionally, we typically do not take payments over the phone with a live agent due to security reasons. If you make your payments to Conservice directly for the utility charges, we have several payment options available. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards) through our automated system. To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please note, we are happy to review any late fees that may occur due to an error on our side. If you need further assistance with this or any other questions you may have, you can contact our **************** Team directly. Our agents are available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromDanesha S

  Date: 06/02/2025

  1 star
  I am currently facing a eviction because they are constantly charging me for water monthly when the billing cycle is once every 3 months I hate this company they serve no purpose

  Conservice Utility Management & Billing

  Date: 06/05/2025

  ******* - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. I see several requests have been submitted regarding your utility charges and the necessary adjustments have been made to the billing. A breakdown of these adjustments and the Conservice charges was sent by email yesterday, 06/04/25. Please note, since all payments are made with your leasing office, any questions regarding the total balance due or any eviction notices would need to be taken up with them directly. I am sorry for any confusion. If you have any other questions regarding your utility charges, we're happy to assist further. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromBrandon S

  Date: 05/28/2025

  2 stars
  Conservice has charged me for approximately 5000 gallons of water that I did not use. I am a teacher in **********, **, and therefore live a modest life in a relatively average apartment. My water usage averages ****** gallons per day. I was shocked to see that on multiple days, Conservice read my water usage as 2000, 3000, and nearly 4000 gallons of water in a single day. I live on the second floor of a building, so I am not using water for washing cars, etc.; indeed, there is no conceivable way that I could have used 3000 gallons of water in a single day when that is typically what I use in a single month. Conservice customer service informed me that there is nothing they can do because my apartment's maintenance crew found no issue with my water meter. Conservice owns the meters, but they will not send a crew to investigate as my apartment did not purchase the gold plan; essentially, there is nothing I can do, and Conservice is expressing that I must pay for water that I could not have used.For context: running my kitchen sink at full speed nonstop would use 2000 gallons of water in 24 hours, but not 3000. A leaking toilet uses at most 500 gallons in a day, so even a leak could not explain this water usage. Conservice will not investigate and yet expects us to believe that we used as much water in one day as we use in one month. This is irresponsible and unethical, especially when it is so abundantly clear that we could not have used so much water.

  Conservice Utility Management & Billing

  Date: 05/29/2025

  ******* - I am sorry for the frustration. To clarify, for residents who are billed according to their individual consumption, we simply bill according to the reads received from the meter directly. Consistent high consumption typically indicates a maintenance or meter issue is present. If the maintenance team were to find a maintenance issue is present, it would need to be fixed, and then we would be happy to review the billing further as necessary. If they find the meter needs to be serviced, they can follow up with their direct point of contact at Conservice for further assistance. Please note, any requests to service the meter by a technician sent by Conservice need to come from the leasing office directly. If maintenance has checked your unit and confirmed no maintenance issue is present and the meter is working properly, the usage would be considered actual and no adjustments would be made. I am sorry for any confusion or inconvenience this may have caused. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromTyler L

  Date: 05/27/2025

  1 star
  It's all in their name. CONservice. So, I rent through Invitation Homes and they use CONservice to pay trash and water bills via our rent. Well, today my water was cut off and they said it would take 2-3 business days JUST TO GET BACK TO ME!!! This company is a travesty. So, I called the City and they said that there have been no payments made and that's why our water was cut off. We then just paid the City directly and emailed Invitation Homes to take CONservice off of our rent because we will be paying the city DIRECTLY! As far as the money we've already spent, we will probably never see it again and I can't believe this company is still in business. Biggest scam I've ever seen. We may be pursuing legal action because from the reviews I've seen, we're not the only ones. Count your days CONservice, COUNT YOUR DAYS!!!

  Conservice Utility Management & Billing

  Date: 05/28/2025

  ***** - I am sorry for the situation and the inconvenience this has caused. In the event of a disconnection, an urgent request is submitted to review the situation and ensure services are reconnected as soon as possible. We're happy to review your account and provide any available updates on the urgent request submitted. Please reach out to us online at ********************* for further assistance.

• Review fromDana D

  Date: 04/21/2025

  1 star
  This is a predatory SCAM utility company. My property management company, American Avenues, hired them to handle utilities back in December, without any notice to tenants. There is no "vacant" utility fee of $50 discussed in my lease agreement with American Avenues. The fee listed in my fee addendum for utilities is $16.99. The first time Conservice charged me this fee for the electric bill that is not in my name, my property management company acknowledged that the fee was not in my lease agreement and reimbursed the $50 fee. I even emailed Conservice a copy of my lease agreement showing that not only is Conservice not listed anywhere in my lease agreement, but the $50 fee is also not listed anywhere in my lease agreement, and I cited the specific sections of my lease where it discusses the fees authorized for the landlord to charge the tenant if the utilities are billed to the landlord. Conservice clearly lied about reviewing my lease, because (after over a week!) someone finally replied to my email saying that after reviewing my account, they found the fee to be valid. So I called again. They have THE WORST customer service. And argued with the customer service representative and told them to explain to me where in my lease it discusses a $50 vacant charges fee, because IT DOESN'T. The word vacant is nowhere in my lease; the only $50 fees listed are for move-out expenses. THEY MAKE STUFF UP to try to justify these charges. I mean, clearly you can look at the rest of the reviews and complaints on this page and see that they are THE WORST.

  Conservice Utility Management & Billing

  Date: 04/22/2025

  **** - I am sorry to hear about your negative experience. We will follow up on this. In reviewing your account, I see a request has been submitted to review your lease further. Requests such as this typically take 3-5 business days to complete, but may take longer if necessary. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromCathy W

  Date: 04/10/2025

  1 star
  I have their water service at my apt. They keep stating I owe a late fee, which I do NOT. I have written to them at least 6 times, I have contacted them on their website twice. I have tried calling but only get the run around with press this number and that number with no end result. I have not heard anything from them except that they keep stating I owe a late fee and keep adding to it every month I don't pay the late fee. My apt. manager even agrees with me that they charged me wrong. I mailed the payment to them on 11/02/2024 they cashed it on 11/13/2024 which was the due date and then proceeded to say it was late. Why it took so long to get to them I don't know and why they waited to cash it I don't know. All I know is that I do NOT owe a late fee. I am always on time with my bills. The minute I get the bill I write and check and put it in the mail the same day. I don't know what to do. I do not want this to reflect on my credit report even though I have all the evidence to support my claim of not owing any late fees. To add to this, the day I got the late notice there were several other tenants that were at the office with the same issue. I don't know if any of them got it resolved or not. It is no surprise that this company is not BBB accredited. We had a different service to start with and they switched to this one why I do not know. I had no issues with the other one. I wish we had a choice as to which company to use for our utilities. I would not choose this one nor would I recommend them to my worst enemy.

  Conservice Utility Management & Billing

  Date: 04/15/2025

  ***** - I am happy to clarify. Payments received by mail are posted as soon as they are received. Additionally, at your community, there is a 3-day ***** period after the due date before a late fee is applied. Late fees are added if the total balance on the account is not paid in full by the due date each month. In reviewing your account, I see the late fee that was added in November was removed as a one-time courtesy. However, since then, the total balance on the account has not been paid in full each month, resulting in additional late fees. To avoid future late fees, you will need to ensure the full balance due on your Conservice account is paid by the due date. I am sorry for any confusion. Please note, there are several payment options available to ensure we receive the payment in a timely manner and to avoid late fees. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards). To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please feel free to reach out to us online at ********************* with any further questions.