Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

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  Conservice Metering Solutions, Inc

  5482 Complex St #108 San Diego, CA 92123

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  Conservice Utility Management & Billing

  PO Box 19767 Irvine, CA 92623-9767

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  Conservice Utility Management & Billing

  4 Executive Cir Ste 250 Irvine, CA 92614-6794

Review Details

• Review fromYamilex M

  Date: 11/06/2025

  1 star
  Conservice is the worst of the worst. Apartment complexes should stop using their services. I requested a breakdown of my water usage and how charges are calculated on 10/06/2025 and have yet to receive this information. I received a pretty pointless email from ****** who is apparently a Conservice Customer ************************ *** stating that I should reach out to my leasing office whom has told me that any questions regarding anything conservice related should be dealt with them directly. Today, 11/06/2025 I reached out again only to be given the run around by Jasmine, a customer service *** with ********************** and was told that no managers are available when I requested to speak to someone else who can help me. All Im asking for is transparency. My water bill went from $25 in August to $100 and some change in September. Its been a month of me waiting for this information with no updates whatsoever! I know California has a class action lawsuit against this fraudulent company and hope other states follow suit. The lack of transparency I feel is a breach of contract. I have every right to demand a breakdown to understand why my bill quadrupled in one month. ******** customer service and a horrible company.

  Conservice Utility Management & Billing

  Date: 11/12/2025

  Yamilex - I am sorry to hear about your negative experience. We will follow up on this. To clarify, the request for the breakdown of your utilities has been resolved, confirming we have passed along the requested information to your leasing office to be passed on to you from there. Please follow up with your property management regarding this information further. I also see there was a message included on the 11/25 bill stating why there was an increase in this month's charges. Please refer to this message on the bill for more information. All utility statements are available online at ********************* for your convenience. Additionally, supervisors are available for a callback or email upon request and typically follow up within 1-2 business days. I am sorry to hear you have not yet been contacted by a supervisor. We will ensure you are added to the list for a supervisor to contact you as soon as possible. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromGregg N

  Date: 11/04/2025

  1 star
  Conservice is an unethical business. Inflated bills, no backup, and rude customer service. We are looking into joining a class action lawsuit against these crooks.

  Conservice Utility Management & Billing

  Date: 11/05/2025

  ***** - I am sorry for the frustration and to hear about your negative experience. We will follow up on this. We're happy to review your account and follow up on any questions or concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromBryan R

  Date: 10/20/2025

  1 star
  If I could give CONservice zero stars, I would. Ive had nothing but headaches dealing with this company. Unfortunately, as a renter, Im required to use their services and it has been a nightmare from start to finish.When I signed my lease, I put the electric account in my own name. However, the electric company mistakenly billed both me and CONservice. I contacted CONservice back in September, and the first ***resentative assured me that all I needed was a letter from the electric company confirming the account was in my name. Once I provided it, theyd credit me the charges and fees.The next month, not only did I not receive the credit, but I was billed again for the same charges. When I called back, another *** told me they couldnt accept the official letter (the one I was originally told to provide!) and instead needed to see a bill in my name. Fine I sent a bill showing my name and account number and was told a manager would call me in a few days. No call.When I followed up, I was then told they needed to see three consecutive bills in my name. I sent all three. Again, I was told a manager would reach out. A week passed still no response. When I called again, I was told my documents werent even on record. Funny enough, the *** could reference the exact file name I sent, yet somehow couldnt find it. After pressing further, he magically found my email and promised a manager would call me within five business days.Its now been over two months, and not only have I never received a call, but Ive now been told they cant credit the full amount because no one verbally verified anything with the electric company something no one ever mentioned in any of my many calls.CONservice has wasted my time, misinformed me at every turn. If you have any choice in the matter avoid this company at all costs. They are disorganized, unhelpful, and apparently incapable of basic customer service.

  Conservice Utility Management & Billing

  Date: 10/22/2025

  ***** - I am sorry to hear about your negative experience and that you have not been able to speak to a supervisor as requested. Please note, supervisors are available for a callback upon request and typically follow up within 1-2 business days. If you would still like to speak to a supervisor regarding your concerns, you can reach out to our **************** Team directly to submit a request for a supervisor callback. Additionally, when a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have the services in their name for their unit which goes against the terms of their lease. This is when vacant charges can occur. The Vacant charges are for the utility usage during that service period, and the ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more ************** dispute the vacant electric charges, we simply need any overlapping statements you may have from the electricity company for the service periods Conservice billed for. To dispute the ************** Fees, a conference call is typically needed to confirm who was at fault for the electric account not being set up correctly by the lease start date. I am happy to see both of these processes have been completed and credits have been issued for both the *************** charges and the ************** Fees. These credits should reflect in your leasing office portal directly. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromPhylis M

  Date: 10/06/2025

  1 star
  I'm currently renting an apt. The shares water an sewage bill. Upon talking to a office manager he states that water bill is broken up by whole Apts. Instead of building usage. I find that to be crazy. On top of it you can't get a live customer service person to ask any questions

  Conservice Utility Management & Billing

  Date: 10/08/2025

  ****** - To clarify, billing methods can be different depending on the property you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and/or unit's square footage. With this method, the utility charges can vary month to month depending on the total amount received from the local utility providers. We're happy to review your account and confirm information specific to your unit. I am sorry to hear you have had trouble getting in contact with our **************** Team. Our team is available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* for further assistance.

  Conservice Utility Management & Billing

  Date: 10/09/2025

  ****** - To clarify, billing methods can be different depending on the property you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and/or unit's square footage. With this method, the utility charges can vary month to month depending on the total amount received from the local utility providers. We're happy to review your account and confirm information specific to your unit. I am sorry to hear you have had trouble getting in contact with our **************** Team. Our team is available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromLinda C

  Date: 09/23/2025

  1 star
  Being that this company is not accredited with the BBB it is just a scam company. I travel a lot during the summer months and my apartment is empty. I have been getting ***** water bills all summer while Im gone. This month it jumped to *****. You have absolutely NO recourse with them. I have called and email numerous times with no response. Being given its a third party utilities company the apartment complex can not help you at all. Its very sad that businesses like this are still allowed to scam the public and take advantage and cheat the people like this. Lets hope these companies meet thier makers.

  Conservice Utility Management & Billing

  Date: 10/01/2025

  ***** - To clarify, emails are answered in the order they are received. I am happy to see our **************** Team was able to provide a response by email yesterday, 09/30/25. Please note, our **************** Team is also available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us.Billing methods can be different depending on the property you live at. As explained in the email recently sent, at your community, you are billed a portion of the total community water bill as outlined in your lease. Since you are not billed according to your individual consumption, you will still receive utility charges even when you are not present in the unit. At communities like this, there is typically not a way of measuring a residents individual consumption so this is the most accurate way to handle the utility billing. I am sorry for any confusion. Please note, there is a description of each of your utilities available on the back of your Conservice statement for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJulie J

  Date: 09/16/2025

  1 star
  I am a resident of ******* at ********** in *********, ******, which is managed by ***********************************. The property uses a third-party utility billing company, Conservice, to bill residents for common utilities, including electricity, gas, water, sewer, trash, and valet trash. Since December 2022, my average monthly water bill has been approximately $54.00. However, for the billing period of July 21, 2025 August 20, 2025, my water charge abruptly increased to $112.34 a 76% increase from the prior month. No explanation or notice was provided for this increase. I called Conservice multiple times, but my calls went unanswered. I emailed them twice via their website and received no response. When I asked the apartment management office, they admitted they did not fully understand the billing formula, stating that since the property is not individually metered, charges are divided by occupancy per building. They directed me back to Conservice. Eventually, I reached a representative named ******* via Conservices online chat. She stated that common area utilities are divided equally among units, but she was unable to explain or justify the water bill increase. She promised to follow up by email but never did. Since then, my further attempts to reach Conservice have been unsuccessful.There is a lack of transparency as they have not provided documentation or a clear explanation for the significant billing increase. Conservice has ignored calls, emails, and failed to follow up on promised communication. There is a pattern of complaints here and with various online consumer forums shows that many other tenants nationwide have reported similar billing disputes and customer service failures. An audit or review needs to be conducted into Conservices billing practices to ensure charges are accurate, transparent, and not excessive, and regulatory or corrective action needs to be taken if Conservice is found to be engaging in unfair or deceptive billing practices.

  Conservice Utility Management & Billing

  Date: 09/17/2025

  ***** - I am sorry to hear you have had trouble getting in contact with our **************** Team and for the negative experience you had with our team. We will follow up on this. Please note, emails are answered in the order they are received. Our **************** Team is also available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact ***** reviewing your account, I see the main increase on your most recent statement occurred with the "water" charge. For your community, each resident receives a portion of the total community water bill as outlined in their lease. The total community amount is split among all residents based on the occupancy and square footage of their unit. With this bill method, each resident's individual charge will fluctuate depending on the total community amount received. In reviewing your account, I see the most recent increase was due to an increase in the total community charges which affected all resident utility charges at the community. The bill due 10/01/25 covered services from 07/21/25-08/20/25 which is the peak of the summer months. It is typical to see an increase in the water and sewer charges during the summer months due to the warmer temperatures outside. Please see ***************************************************************************************************** for more information on seasonal increases. I see you had previously requested to review the provider bills for this time period. Since the total community bill contains proprietary information, requests to review these bills have to go through an approval process. If approved, the provider bills are then typically passed along to the leasing office for the resident to review. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromCarol R

  Date: 08/26/2025

  1 star
  Conservice deactivated my auto pay without notice. Once my payment was overdue they charged me to reactivate then charged two fees to pay my bill. Now I am facing potential higher rent cost due to Conservice reporting my late payment to the apartment manager. It's quite obvious this is a scam.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

• Review fromJohn S

  Date: 08/15/2025

  1 star
  This company doesnt really do anything other than charge mostly college students in corporate apartments ******** fees for utilities that conservice has nothing to do with. One of the most cancerous businesses i have had to interact with. avoid if at all possible!

  Conservice Utility Management & Billing

  Date: 08/18/2025

  **** - To clarify, Conservice is a third-party utility management and billing company contracted by property management companies to handle the utility billing for their community. We simply bill residents according to their lease. We're happy to review your account and follow up on any questions or concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromJessica C

  Date: 08/05/2025

  1 star
  Be very careful of any rental company using Conservice. I spoke to them today because my final electric bill was the highest one in a year. Nobody was in the house for over 1/2 of the last month - no lights, air turned up, no activity. I was told they looked at last months bill and just estimated what it might be. Not actual usage, just a guess. I saw a few reviews where they replied that they pass along the bill from the utility company, that is not true and I was told this by ***** in customer service. My bill was an estimate, not factual. Poor way of doing business and definitely taking advantage of the consumer.

  Conservice Utility Management & Billing

  Date: 08/13/2025

  ******* - I am sorry for the frustration. To clarify, when a resident notifies their leasing office they are moving, Conservice will automatically close their account as of their lease end date and generate a final bill. The final bill is prorated based on prior consumption and billing history to ensure the final statement is ready by the lease end date. The final bill is prorated to the lease end date regardless of the date a resident physically moves out. Sometimes the final bill can also cover a longer service period causing the utility charges to seem higher than normal. All charges on a final bill are considered final and no adjustments can be made once they have been sent. I am sorry for any inconvenience. Since all final payments are made with the leasing office, any questions regarding final amounts due or how to make the final payment can be taken up with your leasing office directly. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromBenjamin W

  Date: 07/31/2025

  1 star
  Consistently inaccurate charges, nonsense service charges added. Utility usage charges from multiple months being put on a single months bill making it difficult to budget and plan. If you have the choice to NOT use Conservice, take advantage and run far far away. It is absolutely not worth the immeasurable "convenience" of having all utilities managed by them. They live up to their name, as they put the *** in CONservice.

  Conservice Utility Management & Billing

  Date: 08/05/2025

  *** - I am sorry for the frustration. To clarify, for your home, Conservice processes and pays utility bills as they are received from the local utility providers. The utility bill amounts are then passed onto you as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at ********************* with any additional questions.