Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

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  Conservice Metering Solutions, Inc

  5482 Complex St #108 San Diego, CA 92123

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  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

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  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

Review Details

• Review fromPhylis M

  Date: 10/06/2025

  1 star
  I'm currently renting an apt. The shares water an sewage bill. Upon talking to a office manager he states that water bill is broken up by whole Apts. Instead of building usage. I find that to be crazy. On top of it you can't get a live customer service person to ask any questions

  Conservice Utility Management & Billing

  Date: 10/08/2025

  ****** - To clarify, billing methods can be different depending on the property you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and/or unit's square footage. With this method, the utility charges can vary month to month depending on the total amount received from the local utility providers. We're happy to review your account and confirm information specific to your unit. I am sorry to hear you have had trouble getting in contact with our **************** Team. Our team is available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* for further assistance.

  Conservice Utility Management & Billing

  Date: 10/09/2025

  ****** - To clarify, billing methods can be different depending on the property you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and/or unit's square footage. With this method, the utility charges can vary month to month depending on the total amount received from the local utility providers. We're happy to review your account and confirm information specific to your unit. I am sorry to hear you have had trouble getting in contact with our **************** Team. Our team is available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromLinda C

  Date: 09/23/2025

  1 star
  Being that this company is not accredited with the BBB it is just a scam company. I travel a lot during the summer months and my apartment is empty. I have been getting ***** water bills all summer while Im gone. This month it jumped to *****. You have absolutely NO recourse with them. I have called and email numerous times with no response. Being given its a third party utilities company the apartment complex can not help you at all. Its very sad that businesses like this are still allowed to scam the public and take advantage and cheat the people like this. Lets hope these companies meet thier makers.

  Conservice Utility Management & Billing

  Date: 10/01/2025

  ***** - To clarify, emails are answered in the order they are received. I am happy to see our **************** Team was able to provide a response by email yesterday, 09/30/25. Please note, our **************** Team is also available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us.Billing methods can be different depending on the property you live at. As explained in the email recently sent, at your community, you are billed a portion of the total community water bill as outlined in your lease. Since you are not billed according to your individual consumption, you will still receive utility charges even when you are not present in the unit. At communities like this, there is typically not a way of measuring a residents individual consumption so this is the most accurate way to handle the utility billing. I am sorry for any confusion. Please note, there is a description of each of your utilities available on the back of your Conservice statement for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJulie J

  Date: 09/16/2025

  1 star
  I am a resident of ******* at ********** in *********, ******, which is managed by ***********************************. The property uses a third-party utility billing company, Conservice, to bill residents for common utilities, including electricity, gas, water, sewer, trash, and valet trash. Since December 2022, my average monthly water bill has been approximately $54.00. However, for the billing period of July 21, 2025 August 20, 2025, my water charge abruptly increased to $112.34 a 76% increase from the prior month. No explanation or notice was provided for this increase. I called Conservice multiple times, but my calls went unanswered. I emailed them twice via their website and received no response. When I asked the apartment management office, they admitted they did not fully understand the billing formula, stating that since the property is not individually metered, charges are divided by occupancy per building. They directed me back to Conservice. Eventually, I reached a representative named ******* via Conservices online chat. She stated that common area utilities are divided equally among units, but she was unable to explain or justify the water bill increase. She promised to follow up by email but never did. Since then, my further attempts to reach Conservice have been unsuccessful.There is a lack of transparency as they have not provided documentation or a clear explanation for the significant billing increase. Conservice has ignored calls, emails, and failed to follow up on promised communication. There is a pattern of complaints here and with various online consumer forums shows that many other tenants nationwide have reported similar billing disputes and customer service failures. An audit or review needs to be conducted into Conservices billing practices to ensure charges are accurate, transparent, and not excessive, and regulatory or corrective action needs to be taken if Conservice is found to be engaging in unfair or deceptive billing practices.

  Conservice Utility Management & Billing

  Date: 09/17/2025

  ***** - I am sorry to hear you have had trouble getting in contact with our **************** Team and for the negative experience you had with our team. We will follow up on this. Please note, emails are answered in the order they are received. Our **************** Team is also available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact ***** reviewing your account, I see the main increase on your most recent statement occurred with the "water" charge. For your community, each resident receives a portion of the total community water bill as outlined in their lease. The total community amount is split among all residents based on the occupancy and square footage of their unit. With this bill method, each resident's individual charge will fluctuate depending on the total community amount received. In reviewing your account, I see the most recent increase was due to an increase in the total community charges which affected all resident utility charges at the community. The bill due 10/01/25 covered services from 07/21/25-08/20/25 which is the peak of the summer months. It is typical to see an increase in the water and sewer charges during the summer months due to the warmer temperatures outside. Please see ***************************************************************************************************** for more information on seasonal increases. I see you had previously requested to review the provider bills for this time period. Since the total community bill contains proprietary information, requests to review these bills have to go through an approval process. If approved, the provider bills are then typically passed along to the leasing office for the resident to review. Once we have an update on this request, we will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Review fromCarol R

  Date: 08/26/2025

  1 star
  Conservice deactivated my auto pay without notice. Once my payment was overdue they charged me to reactivate then charged two fees to pay my bill. Now I am facing potential higher rent cost due to Conservice reporting my late payment to the apartment manager. It's quite obvious this is a scam.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

  Conservice Utility Management & Billing

  Date: 08/27/2025

  ***** - I am sorry for the situation and any inconvenience this may have caused. We're happy to review this situation further and look into what caused this discrepancy. Please reach out to our **************** Team online at ********************* for further assistance.

• Review fromJohn S

  Date: 08/15/2025

  1 star
  This company doesnt really do anything other than charge mostly college students in corporate apartments ******** fees for utilities that conservice has nothing to do with. One of the most cancerous businesses i have had to interact with. avoid if at all possible!

  Conservice Utility Management & Billing

  Date: 08/18/2025

  **** - To clarify, Conservice is a third-party utility management and billing company contracted by property management companies to handle the utility billing for their community. We simply bill residents according to their lease. We're happy to review your account and follow up on any questions or concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromJessica C

  Date: 08/05/2025

  1 star
  Be very careful of any rental company using Conservice. I spoke to them today because my final electric bill was the highest one in a year. Nobody was in the house for over 1/2 of the last month - no lights, air turned up, no activity. I was told they looked at last months bill and just estimated what it might be. Not actual usage, just a guess. I saw a few reviews where they replied that they pass along the bill from the utility company, that is not true and I was told this by ***** in customer service. My bill was an estimate, not factual. Poor way of doing business and definitely taking advantage of the consumer.

  Conservice Utility Management & Billing

  Date: 08/13/2025

  ******* - I am sorry for the frustration. To clarify, when a resident notifies their leasing office they are moving, Conservice will automatically close their account as of their lease end date and generate a final bill. The final bill is prorated based on prior consumption and billing history to ensure the final statement is ready by the lease end date. The final bill is prorated to the lease end date regardless of the date a resident physically moves out. Sometimes the final bill can also cover a longer service period causing the utility charges to seem higher than normal. All charges on a final bill are considered final and no adjustments can be made once they have been sent. I am sorry for any inconvenience. Since all final payments are made with the leasing office, any questions regarding final amounts due or how to make the final payment can be taken up with your leasing office directly. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromBenjamin W

  Date: 07/31/2025

  1 star
  Consistently inaccurate charges, nonsense service charges added. Utility usage charges from multiple months being put on a single months bill making it difficult to budget and plan. If you have the choice to NOT use Conservice, take advantage and run far far away. It is absolutely not worth the immeasurable "convenience" of having all utilities managed by them. They live up to their name, as they put the *** in CONservice.

  Conservice Utility Management & Billing

  Date: 08/05/2025

  *** - I am sorry for the frustration. To clarify, for your home, Conservice processes and pays utility bills as they are received from the local utility providers. The utility bill amounts are then passed onto you as listed on the provider bill. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at ********************* with any additional questions.

• Review fromJORGE P

  Date: 07/20/2025

  1 star
  Extremely ************ and Inaccurate Billing Since September 2024, Ive been dealing with serious overcharges on my water and sewer bills from Conservice. Despite repeated requests for clarification and resolution, the company has failed to respond in a timely or helpful manner. Instead of correcting the issue, they continue sending blanket invoices filled with unexplained and incorrect ********** make matters worse, they issue payment requests if they don't received payment, might result in disconnection of serviceeven when their own billing errors are the problem. This behavior is completely unacceptable and shows a lack of accountability and respect for their ******************************************************** practices are misleading, and their customer service is unresponsive and ineffective. I strongly urge others to be cautious when dealing with this company and for property management companies to reconsider using their services.

  Conservice Utility Management & Billing

  Date: 07/23/2025

  ***** - I regret to see you have not recently contacted our **************** Team in regards to your concerns. If you would like to speak to our **************** Team, you can reach us by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Depending on the property, utility payments are either made to Conservice or to your leasing office. In reviewing your account, I see all payments are made to your leasing office directly along with the rent. Due to this, any questions regarding the total balanace due or payment options can be taken up with them. Please note, Conservice does not ever disconnect utility services for any reason. I am sorry for any confusion. We're happy to follow up on any discrepancies you may find in the billing. Please feel free to reach out to us online at ********************* for further assistance.

• Review fromNadia M

  Date: 06/26/2025

  1 star
  If you can avoid using them I would. They kept charging me fees after approving a refund once I disputed the fee. Yet each month they recharged the fee. Watch your bill the prices they are charging are higher than having the utilities in your own name.

• Review fromJessica G

  Date: 06/02/2025

  1 star
  TERRIBLE company! At least 1-2 times per year (3 years), they send the bill two weeks late --- usually on or after the due date. Then they try to charge an overage fee. When I call (which requires a 45-minute to 90-minute wait) they try to get me to give them a credit card number to charge each month. I tell them if I can't trust them to send a bill on time, how could I trust them with my credit card? My ******* apartment manager told me to let her know if they try this again. They did so with the May 2025 bill. The postage date they sent it is May 29 (after they said they sent it on May 15). I got it June 2, a day after it was due. My manager said if they try to charge a late fee again, I should tell her and she'll deal with them. I'll do that, but I don't think she should have to spend time anymore than I should. I'll contact the owner myself if it happens again.

  Conservice Utility Management & Billing

  Date: 06/05/2025

  ******* - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized each month. If you are not already, you can opt into Ebills to have the bills sent to your email to ensure you receive the statements as soon as they are sent. Once the bill is sent, the statement as well as the total balance due are available online at ********************* for your reference. Additionally, we typically do not take payments over the phone with a live agent due to security reasons. If you make your payments to Conservice directly for the utility charges, we have several payment options available. Payments can be made online with an electronic check or with card information at ********************* or you can also pay over the phone by calling ************ (credit/debit cards) through our automated system. To avoid the convenience fee, you can enroll in autopay, mail in a check, or use billpay through your bank. Please see ************************************************************************************************************************************* for more information. Please note, we are happy to review any late fees that may occur due to an error on our side. If you need further assistance with this or any other questions you may have, you can contact our **************** Team directly. Our agents are available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. Please see ***************************************************************************************************************** for more information on how to contact us. Please feel free to reach out to us online at ********************* with any additional questions.