Complaints

This profile includes complaints for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

• 

  Conservice Utility Management & Billing

  4 Executive Cir Ste 250 Irvine, CA 92614-6794

• 

  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

• 

  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/21/2025: Water utility was not paid on time by Conservice to the local utility provider. Conservice is responsible for making these payments on time.
  
  This breaches the HB404 “Safe at Home” Act in the state of Georgia. This is the second occurrence of not having water and a separate rental agency than before. Conservice consistently fails to handle the utility payments on time.

  Business Response

  Date: 08/28/2025

  **** - I am sorry for the situation. To clarify, Conservice processes and pays utility bills as they are received. In the event there is a threat of disconnection or the services have already been disconnected, an urgent request is submitted to review the situation and ensure services are restored as soon as possible. We're happy to review your account and follow up on this situation further. I tried locating your account with your name, phone number, and email address but was unable to locate your Conservice account. If you could please provide your full address, name, and/or your Conservice account number, I would be happy to assist you further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONSERVICE has been charging me an extra $22 for a trash can that the previous tenants ordered and we have never used and they said they can take it back and remove it but they have not, dont return any contact, and it seems to be impossible to speak to anybody. I try their chat and it relentlessly loops me after saying 10 people ahead of you until theres one, then it disconnects me and Im unable to get through. Ive asked for a refund for the past 5 months that weve overpaid for a trash can we did not order.

  Business Response

  Date: 08/22/2025

  ***** - I am sorry to hear you were having trouble getting in contact with our **************** Team. I am happy to see you have recently been able to contact us by phone and our trash team has been working with you regarding your trash requests. The trash requests have recently been updated with the following resolution: 
  
  "We apologize for the delay. We have contacted the City of ****** and scheduled the additional trash bin to be removed on Friday 08/29 between 6 am and 6 pm. Please have the additional trash bin curbside the night before or by 6 am. They will first come by and empty the trash bin, and then a different truck will come by later in the day to remove it. 
  
  The bin must remain curbside until it has been removed.  
  We have also placed a credit request with Invitation Homes requesting that they credit the account for the second bin as the City has advised that even if the trash bin is unused, they will not credit the account. We will advise once they have approved or denied the credit request."
  
  Once we have an update on the credit request, our trash team will reach out to you directly. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged for services that we do not receive. Our trash management is through Waste Management. Th e former tenants used Republic. Conservice has the account for this address listed un Conservice LLC. using Republic. We called Republic to have the account closed because they do not service our address. Republic stated the account is under ********************** they have to cancel it. Conservice is if course stating the opposite. Republic bills Conservice. Conservice bills us for services neither provide! My trash is included in my HOA according to **. Conservice and Republic are requiring me to provide a bill I do not receive or they will continue to bill me monthly, which is an all in one payment so I have to pay Conservice with rent!

  Business Response

  Date: 08/22/2025

  Kaneitha - I am sorry for the frustration this situation has caused. We're happy to follow up on this. I tried locating your account with your name, email, and phone number, but was only able to find an account under your name for an address in ********* that was closed as of 06/17/25. If you could please provide your full address, the name on the account, and/or the ********************** account number, I would be happy to review your account further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a vacant electric and service fee for 6/16-7/1. However when I called my local utility company in June they confirmed that the address still had coverage under my partner and I (not Conservice) for the month. I then called in late June to put the account in my name only, due to a domestic violence incident by my partner requiring me to file a protective order and take over the apartment and utilities in my name only. I believe that based on the advice of the utility company, these fees are erroneous.

  Business Response

  Date: 08/15/2025

  ******** - I regret to see you have not contacted our Customer Service Team directly in regards to your concerns. To clarify, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the residents as necessary. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident did not have services in their name when it should have been. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period, and the Vacant Service Fee is a fee charged due to processing the bill when it should have been in the resident's name. Please see ******************************************************************************************************************* for more information.
  
  Since you have indicated that electric services are currently in your name, we would be happy to review these charges further. To dispute the vacant electric charges on your account, we would need any overlapping bills you have that include your name, service address, meter number, and overlapping service periods from 06/16/25-07/01/25. You can send these bill copies to ******************************. Once these are received, we would be happy to review your vacant charges further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:08/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not respond/will Stonewall any requests I have made to go over the bills and reconcile some of the charges. I contact the company and they tell me to contact landlord and then the landlord just ignores me. I'm going to file with the housing first act but I just am paying more for the entire community overhead electricity on a submeter that is more expense than my actual tep bill. It's a scam

  Business Response

  Date: 08/06/2025

  ******* - I regret to see you have not contacted our Customer Service Team directly in regards to your concerns. To clarify, at Villas Los Duraznos, the common area electricity is billed according to the total community bill as outlined in your lease. We receive the total electricity bill from the provider and split this amount among all units equally. With this method, the common area electricity charges can fluctuate each month depending on the total community bill received. 
  
  On your most recent statement due 08/01/25, I see there was a large increase in the electric community bill which is why there was a large increase in the common area electricity charge on your Conservice statement. Please note, this increase impacted all residents at this community. I have submitted a request to look into the cause of the increase and any other details available for the high amount. Once there is an update on this request, I will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONSERVICE
  I am filing this complaint regarding an excessive electric bill issued by Conservice Utilities, the third-party billing company used by Atlas Athens Apartments, a student housing complex in Athens, Georgia.
  The apartment in question belongs to my 20-year-old son, who is currently enrolled at the University of Georgia. I am a co-signer on his lease and therefore receive copies of all billing statements. His electric bill for the month of May came to $160, which is nearly triple the typical monthly bill of $50–$57 for this time of year.
  
  When I reached out to inquire about the unusually high amount, I was told that Conservice calculates utility charges based on the total consumption of the entire apartment community, not on individual usage. This is deeply concerning and unjust. It means residents are being charged regardless of their personal energy consumption, and there is no transparency in how these charges are determined.
  To make matters worse, Conservice refused to review or adjust the bill, dismissing the issue outright. This lack of accountability is especially troubling given that the electricity is provided by Georgia Power, and their rate structures do not justify this kind of price hike.
  It is unacceptable to treat student residents—many of whom are financially dependent and just learning how to manage adult responsibilities—in this way. What should be a supportive housing environment is instead creating undue financial strain.
  I am formally requesting:
  1. A detailed breakdown and review of the May 2025 electric charges for my son’s apartment.
  2. An appropriate adjustment or refund based on actual, fair usage.
  3. A commitment from Conservice and Atlas Athens to implement transparent and equitable billing practices that protect student renters.
  This complaint is not just about one inflated bill—it’s about holding utility billing companies accountable and ensuring that college students are not being unfairly burdened by exploitative practices.

  Business Response

  Date: 07/31/2025

  ******* - I am sorry for the frustration. To clarify, Conservices is a third-party utility management and billing company contracted by the leasing office to handle the utility billing for your son's community. We simply bill each resident according to their lease.
  
  At Atlas Athens, residents are not billed according to their individual electricity usage as you stated. They are billed a portion of the overall bill for the community’s electric services as outlined in their lease. The total amount is divided among the residents based on the occupancy and square footage of their unit. Deshawn is billed based on 1 occupant and 730 square feet. The electric charge can vary from month to month depending on the total amount received from the electricity company. 
  
  Since this billing method is based on the total community bill, there is not a way of knowing how much each unit uses individually. Due to this, even when a resident is not present in the unit, they will still receive an electricity charge regardless of their individual usage. However, we do make the billing as specific to each unit as possible by calculating the charges based on the occupancy and square footage. Please note, those with more occupants and a higher square footage will pay a larger portion than those with one occupant and less square footage.
  
  In reviewing the most recent bill due 08/01/25, we found there was an error in the billing that caused residents to be overcharged. We have corrected this error and have issued the following credit to your son's account:
  
  Electricity - $-97.34
  
  This credit should reflect in the portal with the leasing office directly. I am sorry for any inconvenience and/or confusion this issue may have caused. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  final electric bill on move out for Midtown apts (Conservice) in Gainesville hiked up the meter/price and used the highest amount to charge me last 3 months. Lived there for 4 years and have all meter readings consistent until the last one which doubled. This is fraud and they probably do this to many students moving out and get away with it because they dont have 4 years of receipts. They refused to re-read the meter when we called for help but admitted it seemed odd.

  Business Response

  Date: 07/30/2025

  ******** - I am sorry for the frustration. In reviewing your account, I see a request has been submitted to review both the 08/01/25 bill and the final statement further. Requests such as this typically take 3-5 business days to complete but can take longer if necessary. Once we have an update on this request, we will let you know. Thank you for your continued patience. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

  Customer Answer

  Date: 08/05/2025

  
  
  Complaint: 23641567
  
  
  
  I am rejecting this response because: still waiting for adjusted bill, had to have the property management read the meter and as we said Conservice was way off 
  
  
  
  Sincerely,
  
  
  
  ******** ****

  Business Response

  Date: 08/12/2025

  ******** - I am sorry for the frustration. We have been working with your leasing office directly regarding these statements and confirmed you can follow up with them regarding any updates on this situation moving forward. I am sorry for any inconvenience this may cause. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my lease with Elme Eagle Landing back in June. This morning, I received a statement from Conservice for over $3,000 which is not correct. The information in the community website with my account is correct. This company did this same foolishness last year and did not update my account when I renewed my lease, then they have the nerve to send the statement out on a Saturday when no one can contact them. I have proof that I renewed my lease, and this information needs to be updated accordingly.

  Business Response

  Date: 07/25/2025

  **** - I regret to see you have not contacted our Customer Service Team in regards to your concerns. Please note, our Customer Service Team is available by phone or you can chat with a live agent online at *********************. Agents are available Monday-Friday from 6 am-6 pm MST by phone and 6 am-8 pm MST by chat. ****** *** ***************************************************************************************** for more information on how to contact us.
  
  In reviewing your account, I see the utility billing has continued as usual on the 08/01/25 statement for services from 06/01/25-06/30/25. The only discrepancy I found with this statement is the rent charges appear to be doubled in error. The rent/lease charges listed on your Conservice statement are received from the leasing office and included on your monthly bill for your convenience. Since all payments for both the rent and the utilities are made with your leasing office directly, any discrepancies with the rent/lease charge amounts would need to be taken up and fixed with them. I am sorry for any confusion or inconvenience this may have caused. 
  
  If you notice any discrepancies in the utility charges specifically, we would be happy to assist further. Please feel free to reach out to us online at ********************* with any additional questions. 

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: 23623830
  
  
  
  I am rejecting this response because: I contacted the leasing office and they informed me you are in error with the leasing charges, in fact your company does this quite a bit to people. Get your act together and keep your records straight. The complex is not at fault.
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 08/04/2025

  **** - As previously stated, we pass along any rent/lease charges as received from the leasing office. The rent/lease charges on your 08/01/25 statement were duplicated on our side in error. I am sorry for any confusion and/or inconvenience this may have caused. 
  
  Since all payments are made with your leasing office directly, the property management should be able to correct the amounts in their system before any payment is made. Going forward, these amounts should reflect correctly on future statements. Please feel free to reach out to us online at ********************* with any additional questions.

  Customer Answer

  Date: 08/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23623830, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conservice is a predatory company that contracts with apartment complexes to be the middle man between the consumer and the utility company. They get the bill from the utility company and charge a monthly service fee ($5) to give that bill the the consumer. The consumer can not opt out of this service. Conservice also charges $50 vacant service fees even if you do have electric service directly with the utility company and even if you do, they will still charge it and then put the burden of proof of the consumer to take that $50 fee off. When you call their number (**********) and ask to unsubscribe/not do business with them, they say sorry, we contract with your apartment complex, so you can't.

  Business Response

  Date: 07/16/2025

  ******** - I am happy to see you have been in contact with our Customer Service Team in regards to this. To confirm, Conservice is a third-party utility management and billing company contracted by your leasing office to calculate and manage the utility billing at your community. We simply bill according to your lease. Conservice bills residents according to their lease start date and lease end date. Once your lease has ended, your Conservice account will be closed at that time. However, while your lease is active, there is not a way to opt out of the services provided by Conservice. I am sorry for any inconvenience. 
  
  The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services.
  
  If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which goes against the terms of their lease. This is when vacant charges can occur. Conservice passes along any utility charges as received from the local utility providers along with a Vacant Service Fee for processing a bill when it should have been in the resident's name. Please see ******************************************************************************************************************* for more information.
  
  In reviewing your account, I see you have confirmed the electric services were switched to your name as of 05/08/25. Due to this, you should not receive any further Vacant Electric charges or Vacant Service Fees as of this date. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease management company Pathlight - per my lease required me to leave water and sewer in the owner's name and it would be billed through Conservice (which adds a $9.95 monthly fee) and paid with my monthly rent. In January of 2025 service of my lease was moved to Tricon Residential. Around that same time a notice was sent indicating that we could choose to move the services into our own names. When the Conservice Bill due May 1 arrived instead of the "Service Fee" of $9.95 there was a "Vacant Service Fee" of $50. The overall total on the bill was close to what it had been in recent bills so I didn't notice it. Then in late May the bill due June 1 arrived also listing this charge. had a conversation on 5/21/2025 via their chat and was informed the fee was for anyone who didn't transfer the water and sewer into their name. Within the back and forth I asked why there was no notice. (from the transcript) "I do apologize, but Conservice don't send notice. Your leasing office should have advised you and it also would be on your lease which utilities should be set up in your name to avoid vacant charges" NOTE: I signed my lease in February of 2024 and the Utility & Service Addendum clearly states Water, Sewer, and Trash were to stay in the owners name, not mine. I have a 2 year lease so this is legally enforceable. Later that evening I signed up online to transfer the services, and received a call back Friday 5/23 requesting a new service fee and deposit - and Monday 5/26/2025 the water was in my name. Now the end of June, I receive what should be the final Conservice bill and they charge me AGAIN a vacant service fee.

  Business Response

  Date: 07/08/2025

  *********** - I am happy to see you have been in contact with our Customer Service Team in regards to this and were able to speak to a supervisor. To confirm, when you were with Pathlight, Conservice was billing for the water and sewer which means the utilities remained in our name. However, once Tricon took over, all utilities were to be switched to the resident's name as of their lease renewal date. If this was not done by their lease renewal date, any bills received for the utilities would be processed by Conservice along with a Vacant Service Fee due to the resident not having services in their name when they should have been. ****** *** ****************************************************************************** for more information regarding Vacant Service Fees.
  
  In reviewing your account, I see there was a lease renewal as of 03/01/25. Since the water and sewer were not switched to your name until the end of May, we received and processed water and sewer bills for the time services should have been in your name. Due to this, you were charged a Vacant Service Fee for each month these bills were processed. The most recent statement due 07/01/25 covers a service period up to when services were switched to your name from 04/09/25-05/27/25. Due to this, you should not receive any further utility charges or Vacant Service Fees from Conservice as long as the water and sewer remains in your name going forward.
  
  If in the new lease signed it does not outline that water and sewer should be in your name, we would be happy to review this further. Please feel free to send a copy of your renewed lease to ****************************** for further review. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.