Complaints

This profile includes complaints for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

• 

  Conservice Metering Solutions, Inc

  5482 Complex St #108 San Diego, CA 92123

• 

  Conservice Company

  67 Warehouse St Rochester, NY 14608-1460

• 

  Conservice Utility Management & Billing

  4 Executive Cir Ste 250 Irvine, CA 92614-6794

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing issue with Conservice-I received my monthly bill on 9/9, and was shocked to see it claimed my monthly water usage had jumped from around 2,000 gallons a month on average to almost 16,000 gallons. Resulting in an increase in my monthly bill by almost $150. I contacted Conservice directly via phone initially on 9/10. They stated the issue would need to be corrected through my leasing office. I then e-mailed my leasing office same day. I was then followed up by my apartment manager that a message was submitted to the billing manager to get this issue resolved (e-mail from apartment manager was sent to me on 9/15, uncertain date she submitted the ticket). I then called conservice on 9/19 to follow-up on why nothing was being done. All they would tell me was there was a ticket submitted, and they would follow-up with me next week. I then called again on 9/24 as I had not heard anything back from them. They were vague and evasive, stating they were working with my apartment manager to get the issue resolved. I then called and spoke with my apartment manager directly. She stated she has called multiple times and received the run around every time she calls. At this point, it has been over 2 weeks since I made them aware of the issue, and nothing has been done. We are now less than 1 week from when this bill is coming due and I am concerned it will not be handled before then despite more than sufficient time being given to conservice to address this issue.

  Business Response

  Date: 10/03/2025

  ******* - I am sorry for the time it has taken to resolve this issue. In reviewing your account, I see the review of this meter read has been completed and the following credits have been issued: 
  
  $-76.24 Water for 07/25/25-08/25/25
  $-89.43 Sewer for 07/25/25-08/25/25
  
  These were sent to your leasing office yesterday, 10/02/25, to be applied to your portal. Please follow up with your leasing office regarding these credits further. Please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conservice is a company used by the apartment complex I live at and they have overcharged me since June so for the months of June July August and September my bills have sky rocketed and in June and July I was in the hospital and noone was home I contacted them and didn't get much help they responded by email I cant get anyone on the telephone I contacted the office they sent someone out to check for leaks I need to find out whats going on because I found alot of other complaints on this company and I think they are scamming people.

  Business Response

  Date: 09/25/2025

  ****** - I am happy to see you have been in contact with our Customer Service Team in regards to this. To confirm, at Gravity at 255, you are billed according to the individual consumption in your unit. I see on the recent phone call made to our Customer Service Team you confirmed a maintenance issue was recently present and fixed in your unit. According to the meter reads on your account, this issue affected the bills due 09/01/25 and 10/01/25. We have reviewed this issue further and issued the following credits: 
  
  $-101.40 - Water
  $-46.02 - Water  
  $-84.60 Sewer 
  $-66.92 Sewer 
  Total credit: $-298.94
  
  These credits should reflect in your leasing office portal directly. Going forward, you will continue to be billed according to the consumption in your unit. Please note, you can access your meter reads online at *********************. Please see ******************************************************************************************************** for more information. Please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, September 9th 2025, I received a bill for my utilities at Peachtree Park Apartments for $160.
  
  Which is the highest utilities bills I’ve ever had in my life. I just moved into this apartment in July. I wasn’t even there the first 2 weeks after my initial move in date. But somehow, my first bill was $140.
  
  I lived in an apartment a little bigger in walking distance of this current apartment, and my utility bill was consistently $65-80 a month. This is what it was all the way through June of this year (2025). That was also with me working from home, and being at home 80-90% of the time.
  
  Currently, I’m rarely at home and rarely use my water and electricity except in the evening. Imagine my surprise when I get my bill and it’s double than my last place - but I’m using less…and there’s less people in my apartment.
  
  Conservice is clearly jacking up the prices and overcharging people big-time. Can’t wait until there is legal action taken against them, because I’ve asked around and other residents told me Conservice gave them different excuses as to why their bill is higher. Some have been told it’s community usage, others have said it’s based on apartment size, and others have stated that they were told it’s individual usage.
  
  I’m not sure what to believe at this point, but I know they are scamming to some extent. I have never seen my utilities bills so high in my life. I wonder what my bill will be when I leave my apartment for a month. I’d love to know what their excuse will be then.

  Business Response

  Date: 09/16/2025

  ******* - I regret to see you have not contacted our Customer Service Team in regards to your concerns. To clarify, billing methods can be different depending on the community you live at. We simply bill each resident according to their lease.
  
  At Peachtree Park, you are not billed according to your individual consumption. You are billed a portion of the overall bill for the community’s water and sewer services as outlined in your lease. The total amount is divided among all residents based on the occupancy and square footage of their unit. You are billed based on 2 occupants and 755 square feet. The common area electricity is billed in the same way. The pest control and trash charges are billed in a similar way but are split among all units equally. Each of these charges can vary from month to month depending on the total amount received from the local utility providers. 
  
  Since these billing methods are based on the total community bill, there is not a way of knowing how much each unit uses individually. Due to this, even when a resident is not present in the unit, they will still receive utility charges regardless of their individual usage. However, we do make the billing as specific to each unit as possible by calculating the charges based on the occupancy and square footage. Please note, those with more occupants and a higher square footage will pay a larger portion than those with less occupants and less square footage.
  
  In reviewing your account, I see your first statement due 09/01/25 covered a shorter service period from 07/11/25-07/31/25 which is why this statement was less than the following statement due 10/01/25 which covered a full month of services from 08/01/25-08/31/25. I am sorry for any confusion this may have caused.
  
  Please note, there is a description of each of your utilities on the back of your Conservice statement. All statements are available online at ********************* for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe conservice is not accurately calculating water and gas bills gas for cooking is supposed to be paid for by the property and there is no explanation how the remaining portion of the bill is calculated also the water bill does not explain how the charges are calculated therefore I have no way to determine if the charges are valid

  Business Response

  Date: 09/10/2025

  Glacier - I am happy to see you have been in contact with our Customer Service Team in regards to this. To confirm, at Birdneck Village, you are not billed according to your individual consumption. You are billed a portion of the overall bill for the community’s water and sewer services as outlined in your lease. The property management pays a portion to cover the common area usage and the remaining amount is divided among the residents based on the occupancy and square footage of their unit. You are billed according to 3 occupants and 932 square feet. The gas and storm water services are calculated in the same way. Each of these charges can vary from month to month depending on the total amount received from the local utility providers. Please see **************************************************************************************** under "50/50 Occupancy and Square Footage" for more information on your billing method.
  
  Any questions regarding what uses gas at the property can be taken up with your leasing office directly. Please note, there is a description of each of your utilities on the back of your Conservice statement. All statements are available online at ********************* for your reference. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2025 and August 2025 They are billing me for sewage and water, stating that there is a "formula" for the entire community I live in and not just one meter. $92.58 for Sewage ALONE from 7/1-7/31. I try to get answers, I have called the sewage company directly who also says this is high. My neighbor right across the street that lives in the same community pays $15/month for sewage and has 2 more people in the home. I CANNOT Make sense of this. They say that can't speak to any other homes in the community only mine, yet when I want answers they say it is a formula with all the homes in the community? WHAT! The sewage bill for 6/5-6/30 was $72.93. another insane bill that nobody can explain. No other residents in the community are paying this. They are targeting me.

  Business Response

  Date: 09/09/2025

  *** - I am happy to see you have been in contact with our **************** Team and were able to speak to a supervisor in regards to your concerns. To confirm, Conservice bills each resident according to the terms of their lease. The billing method for your community is not based on individual consumption. Rather, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total community amount is split among all residents based on a multiplier according to the number of occupants in their unit. Since there are 3 occupants in your unit, you are billed based on a multiplier of 1.90. The water and sewer amounts can vary from month to month depending on the total amount received from the local utility providers.
  
  Since this billing method is based on the total community bill, there is not a way of knowing how much you use individually. Due to this, even when you are not present in the unit, you will still receive utility charges regardless of your individual usage. However, we do make the billing as specific to each unit as possible by calculating the charges based on the occupancy of the unit. 
  
  In reviewing your account, I see the service period on your first statement due 08/01/25 covered a slightly shorter service period from 06/05/25-06/30/25. This is why the sewer amount was a little less than the current bill due 09/01/25 which covered a full month from 07/01/25-07/31/25. I am sorry for any confusion this may have caused. 
  
  Please note, any questions or concerns regarding how another unit is billed or how many occupants are listed for another unit can be taken up with your leasing office directly. I am sorry for any inconvenience. Please feel free to reach out to us online at ********************* with any additional questions.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23826872
  
  I am rejecting this response because: this is the same thing the customer service members have told me and it does not add up. There are 6people on the lease in the unit directly across from me and 3 people on mine. Their bill was under $20. This is NOT making a bit of sense. My friends have in ground pools in ************, same zip code and they dont even get a sewage/water bill as high as mine. Your means of calculating this bill is OFF major. 
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 09/16/2025

  *** - Billing methods can be different depending on the property you live at. Each resident is billed according to the terms of their lease. I have reviewed residents that have the same number of occupants as you at ************* and have confirmed those with 3 occupants are paying the same amount as you. Those with more occupants listed are paying a higher amount. 
  
  As previously stated, any questions or concerns regarding how another unit is billed or how many occupants are listed for another unit can be taken up with your leasing office directly. I am sorry for any inconvenience. 
  
  It has been confirmed that all billing is correct according to the billing method for your Conservice account and no adjustments are necessary. Please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/21/2025: Water utility was not paid on time by Conservice to the local utility provider. Conservice is responsible for making these payments on time.
  
  This breaches the HB404 “Safe at Home” Act in the state of Georgia. This is the second occurrence of not having water and a separate rental agency than before. Conservice consistently fails to handle the utility payments on time.

  Business Response

  Date: 08/28/2025

  **** - I am sorry for the situation. To clarify, Conservice processes and pays utility bills as they are received. In the event there is a threat of disconnection or the services have already been disconnected, an urgent request is submitted to review the situation and ensure services are restored as soon as possible. We're happy to review your account and follow up on this situation further. I tried locating your account with your name, phone number, and email address but was unable to locate your Conservice account. If you could please provide your full address, name, and/or your Conservice account number, I would be happy to assist you further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONSERVICE has been charging me an extra $22 for a trash can that the previous tenants ordered and we have never used and they said they can take it back and remove it but they have not, dont return any contact, and it seems to be impossible to speak to anybody. I try their chat and it relentlessly loops me after saying 10 people ahead of you until theres one, then it disconnects me and Im unable to get through. Ive asked for a refund for the past 5 months that weve overpaid for a trash can we did not order.

  Business Response

  Date: 08/22/2025

  ***** - I am sorry to hear you were having trouble getting in contact with our **************** Team. I am happy to see you have recently been able to contact us by phone and our trash team has been working with you regarding your trash requests. The trash requests have recently been updated with the following resolution: 
  
  "We apologize for the delay. We have contacted the City of ****** and scheduled the additional trash bin to be removed on Friday 08/29 between 6 am and 6 pm. Please have the additional trash bin curbside the night before or by 6 am. They will first come by and empty the trash bin, and then a different truck will come by later in the day to remove it. 
  
  The bin must remain curbside until it has been removed.  
  We have also placed a credit request with Invitation Homes requesting that they credit the account for the second bin as the City has advised that even if the trash bin is unused, they will not credit the account. We will advise once they have approved or denied the credit request."
  
  Once we have an update on the credit request, our trash team will reach out to you directly. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged for services that we do not receive. Our trash management is through Waste Management. Th e former tenants used Republic. Conservice has the account for this address listed un Conservice LLC. using Republic. We called Republic to have the account closed because they do not service our address. Republic stated the account is under ********************** they have to cancel it. Conservice is if course stating the opposite. Republic bills Conservice. Conservice bills us for services neither provide! My trash is included in my HOA according to **. Conservice and Republic are requiring me to provide a bill I do not receive or they will continue to bill me monthly, which is an all in one payment so I have to pay Conservice with rent!

  Business Response

  Date: 08/22/2025

  Kaneitha - I am sorry for the frustration this situation has caused. We're happy to follow up on this. I tried locating your account with your name, email, and phone number, but was only able to find an account under your name for an address in ********* that was closed as of 06/17/25. If you could please provide your full address, the name on the account, and/or the ********************** account number, I would be happy to review your account further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions. 

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a vacant electric and service fee for 6/16-7/1. However when I called my local utility company in June they confirmed that the address still had coverage under my partner and I (not Conservice) for the month. I then called in late June to put the account in my name only, due to a domestic violence incident by my partner requiring me to file a protective order and take over the apartment and utilities in my name only. I believe that based on the advice of the utility company, these fees are erroneous.

  Business Response

  Date: 08/15/2025

  ******** - I regret to see you have not contacted our Customer Service Team directly in regards to your concerns. To clarify, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the residents as necessary. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident did not have services in their name when it should have been. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period, and the Vacant Service Fee is a fee charged due to processing the bill when it should have been in the resident's name. Please see ******************************************************************************************************************* for more information.
  
  Since you have indicated that electric services are currently in your name, we would be happy to review these charges further. To dispute the vacant electric charges on your account, we would need any overlapping bills you have that include your name, service address, meter number, and overlapping service periods from 06/16/25-07/01/25. You can send these bill copies to ******************************. Once these are received, we would be happy to review your vacant charges further. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.

• Initial Complaint

  Date:08/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not respond/will Stonewall any requests I have made to go over the bills and reconcile some of the charges. I contact the company and they tell me to contact landlord and then the landlord just ignores me. I'm going to file with the housing first act but I just am paying more for the entire community overhead electricity on a submeter that is more expense than my actual tep bill. It's a scam

  Business Response

  Date: 08/06/2025

  ******* - I regret to see you have not contacted our Customer Service Team directly in regards to your concerns. To clarify, at Villas Los Duraznos, the common area electricity is billed according to the total community bill as outlined in your lease. We receive the total electricity bill from the provider and split this amount among all units equally. With this method, the common area electricity charges can fluctuate each month depending on the total community bill received. 
  
  On your most recent statement due 08/01/25, I see there was a large increase in the electric community bill which is why there was a large increase in the common area electricity charge on your Conservice statement. Please note, this increase impacted all residents at this community. I have submitted a request to look into the cause of the increase and any other details available for the high amount. Once there is an update on this request, I will let you know. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.