Complaints

This profile includes complaints for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Conservice Utility Management & Billing has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

• 

  Conservice Metering Solutions, Inc

  5482 Complex St #108 San Diego, CA 92123

• 

  Conservice Utility Management & Billing

  4 Executive Cir Ste 250 Irvine, CA 92614-6794

• 

  Conservice LLC

  316c Stones River Cv Nashville, TN 37214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting a single family home with American Homes for Rent who uses Conservice as their 3rd party for utility billing. We have been charged over $100 monthly for trash service (Republic trash service). We contacted Republic who stated for our location it should be $70 every 3 months. Weve lived here for 19 months so you do the math. When we contacted American Homes for Rent they couldnt provide anything, and they are our landlords, and when we contacted Conservice they will not provide an actual breakdown of utility services we are legally obligated to receive. Why we cannot receive a valid response or explanation of services is beyond comprehension. We contacted Republic corporate office and they quoted us at the $70 every 3 months I mentioned earlier. Completely unacceptable, and we will be pursuing compensation in small claims.

  Business Response

  Date: 12/15/2022

  ****************** am happy to see you have been in contact with our **************** team in regards to obtaining a copy of the ******** Services bill copies. I can confirm these were sent to your email address at ******************. 
  
  In reviewing your account, I see ******** Services is charging for a 96 gallon trash bin at $163.33 every quarter and a 96 gallon recycling bin at $50.56 a quarter which is $71.29 per month. The price that was quoted to you by ******** Services was monthly, not quarterly. I am sorry for any confusion.
  
  Please note there is also a "total fuel/environmental recovery fee" included on each trash bill that varies quarterly. This is why your Conservice trash bill is more than $71.29 monthly. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged about 84 dollars for account set up *********** service billed through 10/17/2022 by Conservice. The agreement was to provide tradh service through a third party(GFL trash services). GFL provides specific trash bin as GFL only picks up company specific bins & provide weekly trash service. However to this day I have not been provided a trash bin. I have contacted the conservice team several times and each time I would be told that I will receive the bin in 7 to 10 business days while declining my request to refund my money for ************* was not provided to me. I kindly request you to please follow up with huge corporate like Conservice/GFL on my hard earned money for trash service I did not receive for 7 weeks. I also kindly request to consider all the inconvenience I had to face to dispose my trash off personally in a responsible manner.

  Business Response

  Date: 12/13/2022

  Sarmad - I am happy to see you have been in contact with our **************** team in regards to this situation. To confirm, we have contacted GFL Environmental and they have scheduled to have a trash bin delivered to your property today, 12/13/22. I'm sorry for any delay.
  
  We have also confirmed they will be issuing a credit of $6.52 to the next trash bill. They previously advised that you can set out up to 10 bags while waiting for the trash bin to be delivered. They confirmed that you were informed of this information and that they have been servicing the trash bags. Due to this, no additional adjustments will be made. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a faulty meter. Considering the month I was out of state I was charged over four times the average water sewer cost in ******** ******

  Business Response

  Date: 12/09/2022

  ***** - I am happy to see you have been in contact with our **************** team regarding this. To confirm, you are billed according to the water consumption in your unit. Typically high consumption while the apartment is vacant indicates there is a maintenance issue present. If you have not already, please follow up with the maintenance team at ******************* to have your unit checked for any possible maintenance-related issues.
  
  If you are concerned this might be a meter issue, you can reach out to your leasing office to have the meter checked. If they find there is an issue, they can reach out to Conservice directly. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have such deplorable customer service. I had to call on November 25, 2022, about my bill. The agent, *****, did not even have the correct dates on when they sent me the bill but was arguing, "it was sent yesterday on the 23rd!" Mind you, my call was on the 25th, but the actual day they sent it was the 22nd. He wanted me to only look at the bill he emailed me, and when I told him I would look at the bill he sent me but also reference the bills that their system sent me at the same time, HE HUNG UP ON ME! I called back immediately and amazingly, ***** answered again! I asked for a supervisor since he purposely hung up on me, and he hung up once more.I had to file a complaint on Conservice's website. A supervisor contacted me before 7:30 AM, I was sleeping. I was unable to answer her questions because I was not in a state where I could properly understand; I politely asked if she could call back during appropriate business hours, any time after 8:00 am. She flat-out refused to do so. Therefore I am unable to file a complaint against their representative's behavior as well as be able to go over the charges of my account and all the bills sent to me by Conservice. The latter is all I was trying to do, to begin with, but I feel that as a consumer, I should be able to reference all relevant information Conservice has sent me.

  Business Response

  Date: 12/05/2022

  ******* - I am sorry for the situation. We will follow up on this. I am happy to see you were able to speak with another supervisor regarding your account. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions and we would be happy to assist you further.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We receive a bill on line from Conservice after the past due date.We get billed extra for past due payment when we are not notified of the payment due on the proper date.I have complained multiple times to the company about this and it continues to occur.I have attempted to pull up my bill and pay on the date it should have been received and am not able to log on to the account. Only can log in after receiving the late statement.

  Business Response

  Date: 11/30/2022

  ****** -  Bills are sent each month as soon as they are finalized. In reviewing your account, I show the statements are sent directly to your email each month. The bills are typically sent at the end of the month and are due on the 16th of the following month. For the most recent bill, it was sent on 10/27/22 and was due on 11/16/22. I am happy to see the late fee has been removed on this month's bill.
  
  You can access your account online anytime by logging into www.utilitiesinfo.com. I am sorry you have had trouble logging in. If needed, you can use the "forgot username" or "forgot password" options to log in. You can also call or chat us on our website and we would be happy to assist you further. 
  
  
  Please also note we have several payment options. Payments can be made online with an electronic check or with card information at www.utilitiesinfo.com. You can also pay over the phone by calling ************ (credit/debit cards), mailing a check to **********************************, or by using your bank's bill pay service. We also offer automatic payments using your banking information. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in a lease to own at property ************************************************** .So our water, garbage, and sewer is managed by conservice. I've been with conservice since april of 2021 and my services has been disconnected 4 times not due to lack of payment BUT due to lack of managing the acct. Oct 21,2022 **************** was disconnected and as of nov 17,2022 has not been restored. I pay conservice **** a month to manage the acct and my acct has not been managed because service have been disconnected 4 times in a year. So at this point I would like to be refunded the **** times 4 and a refund or credit the time my family went without service. I can provide I have never been late on a bill so my service should of never been disconnected.

  Business Response

  Date: 11/23/2022

  ****** - I am sorry for the situation. In reviewing your account, it looks like there has been some miscommunication on who manages the trash. I see the trash services are now managed by the **** Any questions regarding the trash services including missed pick *** and bin requests would need to be directed through the *** directly. If you are unsure of how to contact your ***, please reach out to *********. 
  
  I see the credit request for trash service was for a lack of trash services from 10/21/22 to present. You were only billed for trash up to 09/30/22. Due to this, a credit would not be necessary as you were not charged for trash services during this time.
  
  The service fee is a monthly charge for processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services and is non-refundable. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to get a trash can with this company for over a month. Consistent communication has been had with this company to ensure I would receive it. They kept giving me a **** business day time frame. Once this time frame was up they stated that the provider did not receive their request and they would have to submit another request for another **** business days. I am unable to throw away my trash because this company cannot provide me a trash can. When I ask for a supervisor for a resolution they state one is not available to speak, had to argue with ******* for 15 min till I got a supervisor. He did not resolve the issue just stated someone would reach out to me. They then reached out to me and had THE WRONG reason for my contact. They were stating I was trying to get a bin return.

  Business Response

  Date: 11/16/2022

  ***** - In reviewing your account, I show we confirmed with **************** that a bin would be delivered within **** business days of 10/28/22. I am sorry this was not delivered. After your call with the supervisor, I show the trash request was reopened. We have confirmed with **************** that a trash bin will be delivered within **** business days of 11/14/22. If it is not delivered, you can follow up on your trash request on the website or submit a new one and we can follow up with **************** again at that time. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18400071
  
  I am rejecting this response because: the company has made no confirmation on a resolution. Even in the message response stating that if it doesnt get delivered to submit a 3rd request? 30 business day turn around is unacceptable to get a trash can . At this point I am unsure I am going to get a resolution to this time.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/29/2022

  ***** - I am sorry for any frustration. I am happy to see you were able to speak with a supervisor regarding this situation. To confirm, a bin should be delivered by 11/29/22 or 11/30/22 due to the holiday. The **** business day delivery time is the expectation given to us from ****************. If for any reason a bin is not delivered by these dates, we can reopen the trash request or submit a new one to look into this again. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill had always been due on the 21st of each month. Suddenly and without warning it changed to the 1st as of the 9-10-22 statement. The previous bill was due 9-24-22 and this bill due 10-1-22 - JUST 7 DAYS LATER. Due date has been on the 1st since.,, I contacted Conservice several times and was first told the due date was in error - would stay the 21st. Not true! After another bill was received I spoke to the office folks here at the apartments - a call was made and I finally spoke to an alleged supervisor named ****. She promised to look into the situation and call me back a week later - the call never occurred. She also told me that any late fees would be waived -/- this too did not happen. I finally gave up and made two (2) payments in October just trying to put this behind me and lower my blood pressure. Received the latest bill yesterday - indicates my account is overdue (BS) and includes a $7 late fee in the total due. All that being said is it LEGAL to change billing cycles/due dates for bills such as this WITHOUT WARNING?!? In my opinion the first four letters in CONService sums it up.Account number is ********

  Business Response

  Date: 11/15/2022

  **************'m happy to see that you have discussed this further with a supervisor. To confirm, our due dates are generally on the first of each month. I'm sorry for any inconvenience this change at your community caused you. Your late fees have been waived. Going forward your utility charges should be due on the first of the month. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18374353
  
  I am rejecting this response because:  Conservice has yet to explain what prompted the change (Without Warning) to my billing cycle.  Made me have to make two payments in one month. The front office here maintains the change was not initiated by them.

   

  An explanation will most likely close this saga out.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/18/2022

  ***** - Our goal for your community is to have the utility statements sent out around the 5th of each month. Per Western National Property Management, they would like the due date of these statements to be 20 days from the date they are sent out. 
  
  We have set the due date to the 1st of each month as this is about 20 days from the 5th of the previous month. If the statements are sent out later than the 5th the due date should be adjusted as needed. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions. 

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18374353
  
  I am rejecting this response because:  Youve explained the billing cycle but youve failed to explain WHY at the point of the change I had a payment due on 9-24-22 THEN another due on 10-1-22.  See statements of 8-15-22 and 9-10-22 in your system.  If you did so in error then state so.  The transition was poorly handled in my humble opinion.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/25/2022

  ***** - This was not an error. This was done to ensure the due date was on the 1st each month going forward. To avoid a large delay in the service periods being billed the due date was changed in October instead of in November. I'm sorry for any inconvenience this caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its ONLY satisfactory because Im tired of going back & forth with you on the issue.  Bottom line is that it was handled terribly - its a shame you have no concern for anyone other than CONservice.  
  
  
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water meter has been broken for over a year. Previously it was under Minol and the apartment complex was managed by Drucker & Falk. Since 9/1/22, new management is Bonaventure, and the water and sewer is billed by Conservice. I am the only occupant in my apartment and my month average before the meter broke was about $70.00.
  Conservice is now billing me $207.67, which is an estimate. They have apparently not even attempted to read the meter, although Bonaventure said that they would, to verify if it was broken or not. They cannot tell me how they arrived at the estimate, which is 7130 gallons. The rep I spoke with on the phone at Conservice said the average for 1 person, in an apartment my size is about 3500, half what they are charging me.
  In the meantime, I am spending hours pulling records, calculating averages, writing emails, and I am getting nowhere. I just want the meter to be fixed or replaced as soon as possible, since this new management is unwilling to help me. Drucker & Falk were adjusting my bill to what my average was before the meter broke. I will have to pay the inflated bill to avoid late charges and to protect my good credit, but I cannot do that indefinitely. To my knowledge, no one has even bothered to come look at the meter after two months.

  Business Response

  Date: 11/11/2022

  ****** - I see that we took over the billing for this community in October 2022. Your usage was estimated to the property's average for the month of 08/23 - 07/27 as we did not receive a read from your meter. Unfortunately, we were not provided your previous meter reads or averages. I'm sorry for any inconvenience. 
  
  At this time, a work order has been created. Once this has been approved a technician will visit the property. To ensure your meter is included on this work order I advise following up with your property average. 
  
  Once we begin receiving reads from your meter you will be billed based on your actual usage. After 3 months of actual usage we can then determine if a request for adjustments can be submitted for any previous months billed by Conservice. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Business Response

  Date: 12/07/2022

  ****** - Unfortunately, there are no further actions we can take until the work order is approved. I'm sorry for any inconvenience. Please feel free to reach out to us at www.utilitiesinfo.com with any questions.

  Customer Answer

  Date: 12/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  A work order was initiated in September according to Bonaventure. I'm not sure how long it takes Conservice to approve a work order, but in the meantime I am getting monthly bills for water/sewer/trash that are way too high. On Thanksgiving I opened the latest bill, for $ 577.00, for 1 person. They did adjust it to $135.00, after a full week of constantly asking about it, and that is still too high for one person, but I just paid it. Procrastinating on approving the workorder has caused extra work and time for the office staff here from Bonavanture, as well as for their rep at Conservice. I have no hope that this will ever be resolved, and am buying a house. This whole water meter issue has turned me off on apartment living. I will take my chances with the city water. It can't be as bad as this is.

  The customer service staff does not seem to be very well versed either. They just say that the bill is right, even when logic defies it being right. I would be surprised if anyone with a working meter has a bill that high, even with multiple people living in an apartment. It is a complete waste of time to call your customer service.

  I still have to suffer through a couple more bills from Conservice, and I am sure it will be another week each time of anxiety over an extremely high bill. I don't think Conservice has any intention to approve that work order and fix or replace the broken issues in this complex. There are a lot of them. Conservice is a terrible company and "service" should not be part of the name. "Con" is very appropriate, because I think they are conning everyone. This line about waiting for the work order to be approved is getting old, and I don't believe it is true.

  
  
  
  
  Sincerely,
  
  
  
  ****** *******