Business Profile
Billing Services
Conservice Utility Management & BillingHeadquarters
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 182 Customer Reviews
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Review fromPresious D
Date: 12/09/2024
1 starI have been hung up on multiple times with no return calls. I have sent multiple emails with documentation that their services actually go AGAINST my lease. I have sent documentation that the utilities are in MY name and not the property management group several times. Conservice isn't even paying the right amount, which I have also proven with NO solution. This company is a scam and deserves to be out of business!Conservice Utility Management & Billing
Date: 12/11/2024
Presious - I am sorry for the frustration. We will follow up on this. Our **************** Team should be reviewing this situation further and will reach out to you with any further updates. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.Review fromMama R
Date: 12/09/2024
1 starI am living in a 1 bedroom apartment by myself. I dont use my dishwasher, I only wash my clothes ones a week. And my water bill for Dec 1 was 59$ last month 50$. I called and she said I only consumed 10$ and the rest are bunch of fees and sewer. Charging also for trash which already getting charged by leasing apartment. Someone needs to do something about it.. no wonder why theres a CON on their ****Conservice Utility Management & Billing
Date: 12/11/2024
To clarify, Conservice bills according to the terms of your lease. All utilities and fees charged on your Conservice statements should also be outlined in your lease. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.Review fromTeagan E
Date: 11/30/2024
1 starThis is a very shady company. And unfortunately, my apartment complex uses this electric utilities manager. I am very careful about my electricity and in a 2 by 2 shack of an apartment, my electric bill was $166 a $76 overage. Somethings sketchy.Conservice Utility Management & Billing
Date: 12/03/2024
Teagan - We're happy to review your account and follow up on your electricity charges. Please feel free to reach out to us online at ********************* for further assistance.Review fromChristopher T
Date: 11/27/2024
1 starI'm not sure how this is legal. Conservice charges admin fees much higher than my actual water bill. Scam.Conservice Utility Management & Billing
Date: 12/03/2024
*********** - Conservice is contracted by your property management to calculate and manage the utilities for your community. Each utility and fee on your Conservice statement should be outlined in your lease agreement. Conservice simply bills each resident according to their lease. Please feel free to reach out to us online at ********************* with any additional questions.Review fromAna A.
Date: 11/18/2024
1 starThe Conservice fees are absolutely outrageous! This month, I am paying over $65 in admin, service fees, and base charges and my usage only equates to $27. What the h*** is this? This is absolute gouging for a two bedroom apartment. Just a few months ago, and at the same usage of water, I was paying half of this cost. Now, I am paying double with no explanation and no increase in use! They are ripping up offConservice Utility Management & Billing
Date: 11/20/2024
*** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by your leasing office to handle the utility billing for your community. We simply bill according to your lease. This also means each fee billed should also be outlined in your lease. The service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. The base charges for water and sewer are for water/sewer availability. I also see you are billed according to the individual consumption in your unit. We calculate the water and sewer charges by multiplying your usage by the rate provided by the water and sewer company. The rate at which you are charged is available in the description of the utilities on the back of your Conservice statement. All statements are available online at ********************* for your reference. The other charges included on your statement are for the rent/lease charges and are sent to us from your leasing office directly. Any questions regarding these charges can be taken up with them directly. We're happy to review your account and follow up on any other concerns you may have regarding your utility charges. Please feel free to reach out to us online at ********************* for further assistance.Review fromKimberly H
Date: 10/29/2024
1 starThe customer service **** at ********************** are nice, but the company itself is poorly managed. They claim to bill as soon as they receive information from the utility company, but I found out they actually bill whenever they get around to reviewing itand theyre behind on reviews. My utility company told me they send billing info right after each billing cycle ends. Knowing that the company I rent from is fully aware Conservice often combines 2-3 billing cycles into one bill, yet continues to use them, is really disappointing.Conservice Utility Management & Billing
Date: 10/30/2024
******** - I am sorry for the frustration. To clarify, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive and process bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive and process multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Please note, utilities are typically billed one month at a time, but there may be times we bill for multiple service periods to ensure there are no further delays in the service periods being billed. I am sorry for any inconvenience this may cause. Please feel free to reach out to us online at ********************* with any additional questions.Review fromNoelia V
Date: 10/25/2024
1 starConservice is a complete scam! My bill keeps going higher and higher and they have no explanation as to why. We have not had any guests, our routine has not changed, maintenance came in and checked my apartment and found zero issues. We are barley even home. My bill went from $140 to $200 out of nowhere. I believe they are estimating throughout the whole building and not individually or the rates went up and they are not being transparent about it. This is not fair! We are already paying high rental rates as it is. Also, I have a 2-bedroom apartment. My family lives in the same zip code and have a 4-bedroom house and their bill is not even $200. This company needs to be investigated for fraud!Conservice Utility Management & Billing
Date: 10/29/2024
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice bills according to your lease. The billing method at your community is where each resident is billed for their individual usage. The water and sewer charges are based on the percentage of water you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. With this billing method, your water and sewer costs can potentially go up, even with lower consumption, if a higher percentage of water is used that month. In cases like this, even though your consumption may decrease, the percentage you use at the community may have increased which is why your utility charges will also increase and/or stay consistent. I am sorry for any confusion.Please note, there is a description for each of your utilities available on the back (or page 2) of your Conservice statement. All statements are available online at ********************* for your reference. Please feel free to reach out to us online at ********************* with any additional questions.Review fromRitch F
Date: 10/22/2024
1 starMy water bill has gone from an average of $35-$50 to $150 for two consecutive months without a valid explanation from Conservice. Thus us the second consecutive year that I have had this issue. Our daily lifestyle habits have nit changed, we do not use tub or dishwasher. At the request of Conservice my apartment has found no leaks as well as the meter working or functioning properly when water is running on both occasions. My water bill is more than my electricity bill. We are two senior citizens that use shower and washer. Price gouching or data entry error is my explanation. Conservice needs to reimburse or give credit for their error. Conservice needs to provide and resolve with a reasonable and acceptable explanation. This is ridiculous.Conservice Utility Management & Billing
Date: 10/24/2024
***** - I am sorry for the frustration. For properties that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate takes place. Once we receive the actual reading from the meter, we then evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time. In reviewing your account, I see we have not received reads from your meter for the last two months resulting in the usage being estimated. In situations like these, the meter is still reading your consumption even though it is not checking in. Once the meter does check in, we will evaluate if any adjustments need to be made at that time. I am sorry for any inconvenience. Please feel free to reach out to us online at ********************* with any additional questions.Review fromCatherine O
Date: 10/22/2024
1 starThis company is not Transparent in their pricing. When contacted they state it goes by how many residents are in the complex yet, they will not submit it monthly. They have already had a class action suit against them in *********. My bill goes up and up and they ask if I have changed any of my habits??? NO!!! How do I know if they are charging me for vacant apartments? I do not know why the Attorney General or Consumer Affairs are not looking into them but, it is time to start writing letters to these entities to see if something can be done.Conservice Utility Management & Billing
Date: 10/24/2024
********* - I am sorry for any confusion. In reviewing your account, I see you are billed according to your individual consumption for the water. Your consumption and the rate you are charged at are listed on your monthly Conservice statement. The only utility that is split among all residents is the trash charge. You are billed a portion of the community trash bill based on the number of occupants in your unit. Please note, there is a description of each of your utilities available on the back (or page 2) of your Conservice statement. Please feel free to reach out to us online at ********************* with any additional questions.Review fromJenny S
Date: 10/22/2024
1 starCompany are thieves as water bill is getting higher for no reason and they dont realize living in ** is far too expensive. They are likely contributing to further homelessness for many people and hope karma will get them.Conservice Utility Management & Billing
Date: 10/24/2024
***** - Conservice is a third-party utility management and billing company contracted by your leasing office to handle the utility billing for your community. We simply bill according to your lease.We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.
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