Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

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  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

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  Conservice Company

  67 Warehouse St Rochester, NY 14608-1460

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  Conservice Utility Management & Billing

  PO Box 19767 Irvine, CA 92623-9767

Review Details

• Review fromKeyana T

  Date: 01/29/2024

  1 star
  This company has been TERRIBLE. They have been overcharging me on my water bill just because they can. They stated that they are taking estimates every month because my meter was not working properly but they never reported this issue to me nor ******************* so my water bill increased over $150 which I know is a complete scam. I stay in a one bedroom apartment so how is my water bill $264 its ridiculous. I have called them 2 months in a row, I have tried to speak with management NOBODY ever calls you back. I am beyond frustrated and annoyed by this company and the inaccuracy of their estimates. I want to take them to civil court and I will

  Conservice Utility Management & Billing

  Date: 01/31/2024

  ****** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this and a supervisor has called you back in regards to your concerns. In reviewing your account, I see you are billed according to your individual consumption. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bill amount. To avoid this, we estimate the consumption until an actual read is received. Once we receive the actual reading from the meter, we evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time. Please note, estimations are indicated on your Conservice statement by an asterisk next to the start read and/or end read. All meter reads are available online at www.utilitiesinfo.com for your reference. I see you are currently on the list to be contacted again by a supervisor as requested. They should be reaching out to you within the next 1-2 business days. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromBarbara M

  Date: 01/24/2024

  1 star
  For the last 3 months this CON SERVICE ** is in charge of paying my water bill.I reside in ************ apts in ****** ** for over one year and now my bill has increase 100 percent from my previous bill at the same addres .I am retired with low income social security income , only one residente at my address. From,,$ ***** average a month is now $45.00 . I have talk to management at my apt. and they said to call **n service and I did, and **n service said I need to call ******************** and I did and no one can resolve this overcharges .Please help me and some other 200 apts in the same situation.

  Conservice Utility Management & Billing

  Date: 01/25/2024

  ******* - I am sorry for the frustration. To clarify, billing methods can be different depending on the utility billing company. In reviewing your account, I see you are currently billed according to your individual consumption. However, anytime a meter read is not received, an estimate takes place which is what is currently happening on your account. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bill amount. To avoid this, we estimate the consumption until an actual read is received. Once we receive the actual reading from the meter, we evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time. Please note, the meter reads as well as your Conservice statements are available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromKara D

  Date: 01/23/2024

  1 star
  i have tried multiple times to reach out to the customer service line and get an explanation as to why i was charged a *** and late fee for a transaction that i did not make. according to the representative i had autopay on which is true but i had paid my total bill in full prior to due date listed on the bill. it was then that an autopay transaction was attempted but ultimately failed because I HAD ALREADY PAID MY BILL. of course i had insufficient funds. the money was already debited out of my account. i have also had issues since September in regard to late fees that have been added to my account despite paying bill in full before due date. i have asked multiple times for a supervisor to reach out and i have not gotten a call back in over a week. i am requesting a refund for the *** fee and all late fee that were fraudulently charged to my account.

  Conservice Utility Management & Billing

  Date: 01/24/2024

  **** - I am sorry for the frustration. In reviewing your account, I see two supervisors have attempted to call back but have been unable to reach you. If you would still like to speak to a supervisor, you can request one by contacting our *************************** at **************. A supervisor will be able to call you back within 1-2 business days from the date of the request.Additionally, I see the manual payment recently made was completed the day before the bill was due. Since the autopay was still set up during this time, the payment also drafted through autopay. Please note, per the autopay terms of agreement, "if I am enrolled for automatic payments and would not like a payment to be withdrawn from my bank account on my next due date, I must either cancel my enrollment or make a one-time payment 3 business days prior to the due date. If my bank account information needs updating, this also must be done 3 business days before the due date." Since the manual payment was made less than 3 days prior to the due date, the autopay still drafted. Since the payment was returned, a NSF fee and late fee were applied to the account. I am sorry for any confusion or inconvenience this may have caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromNikki G

  Date: 01/21/2024

  1 star
  This service is really expensive. In my area I haven't found anyone paying as much as I do for water in my 1 bedroom apartment. Only people with this service in the area seem to be paying the most.

  Conservice Utility Management & Billing

  Date: 01/22/2024

  ********** clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill residents according to the terms of their lease. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.

• Review fromDavid W

  Date: 01/19/2024

  1 star
  I really dislike the business practices from this company. We are being charged vacancy charges on time periods while we have already been living at this residence and was charged twice for the month of October. These people are crooks and will ******* anyone. STAY AWAY FROM THEM. They will rob you blind and then blame the city utility provider or the property management. They also fail to post what utilities are due to the ledger that the resident is supposed to pay in a timely manner. i.e. they failed to post the utilities that were due in December/January and it skipped over to the next billing cycle thus paying double. This also happened for the month of November. These people need to be shut down. Its not the residents fault to have to pay double because a company doesnt want to do their job and post to a ledger monthly. Kinda amusing how this company is already under investigation and it made the news as well. Who knew..

  Conservice Utility Management & Billing

  Date: 01/22/2024

  ***** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the residents as necessary on the following post-month. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident did not have services in their name by their lease start date which goes against the terms of their lease. This is when vacant charges can occur. The ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information.If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months when we receive multiple bills at one time. You can find more information about why this can happen here: *************************************************************************************************************************************. Please note, utilities are typically billed one month at a time, but we have billed for multiple service periods on prior statements to ensure there are no further delays in the service periods being billed. I am sorry for any inconvenience this may have caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromkathy o

  Date: 01/18/2024

  1 star
  Have a apt at Waters Edge in *******, ** and only have 1 bedroom Apt 1 bathroom 1 person living there and the water bills are very expensive, ****** for 1 month, people live in apartments for a reason because they don't make a lot of money, we have complained to the apt complex and nothing is being done, please check on this, other people with 3 times larger places only half the cost of this small apartment.

  Conservice Utility Management & Billing

  Date: 01/19/2024

  ***** - To clarify, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to the terms of your lease. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.

• Review fromSommi C

  Date: 01/16/2024

  1 star
  Horrible 3rd party service!!! They need no stars at all. Not even worth a dam star!! All these unexplained fees and no one knows nothing. I have been paying so much money since I moved in This house through invitation homes. Had to call conservice last month because they billed me twice for a vacant fee and electric bill that was ***** paid for. They had to credit my acct back $74! If you dont pay attention to your statements every month this company will keep getting over on you. Now I have a charge billing me for 2/1/24 3/2/24 and we not even in the month of February yet!!! I called and he had no explanation for the charges so now Im waiting for a supervisor to call me back! Cant wait until my lease is up in july!!!!!!!!

  Conservice Utility Management & Billing

  Date: 01/17/2024

  Sommi - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the resident's as necessary. In reviewing your account, I see we received a corrected bill from the electricity company showing the charges previously passed along were no longer accurate. This is why a credit was issued on your Conservice account. Additionally, the charge from 02/01/24-03/02/24 is for the trash services. Anytime a bill is received from the local utility providers, that statement is passed along to the resident the next post month in order to stay up to date with what is being received from the utility company. I am sorry for any confusion or inconvenience this may have caused. Please note, all provider bills as well as the Conservice statements are available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromTyler K

  Date: 01/16/2024

  1 star
  I would like to request for an explanation for our daily consumption usage for electricity. I've been keeping track of my electricity rebill amount and it does not match our daily consumption. I've been conserving electricity usage by doing laundry at my parents house for months now, not really cooking, barely use the dishwasher and if I do it's on the 1 hour setting, and consuming less in general. Most importantly we are not home most of the time, and the central AC is off during the day, and if it is on it's set on ***** degrees only at night. Our electricity bill is still increasing. When I compare it to the first few months we moved here when we actually used as much electricity as we wanted, it does not make sense that our electric bill is higher now than back then. Please help explain this and resolve the issue. I believe that there have been discrepancies and weve been over paying for almost a year now. I have contacted Conservice as well as our landlord but no one is trying to resolve this.

  Conservice Utility Management & Billing

  Date: 01/17/2024

  ************** regret to see you have not contacted our **************** Team directly in regards to your concerns. To clarify, at your community, you are billed according to your individual consumption for the electricity. In reviewing your account, I see the electricity consumption did increase around the summer months and has remained consistent since then. This is typical due to the air conditioning being used during this time of year. Please note, both the monthly and daily meter reads are available online at www.utilitiesinfo.com for your reference. Since the electricity consumption has remained consistent, it does not appear that any maintenance issues are present. However, if you are concerned there may be a maintenance issue affecting the usage, you can reach out to your leasing office to have your unit checked for any potential issues. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromAnn D

  Date: 01/14/2024

  1 star
  Ive reached out to conservice several times throughout the months of me living in this house through invitation homes, I also reached out to invitation homes which conservice told me to do and no one never contacted me back regarding these bills thats been clearly falsified, I received a bill from conservice but the bill was from the *********************** meaning they get the bill from *********************** and falsify the water in a sewer part making them higher. The only thing that I see the normal is the $17.81 on a half of the trash. Nobody has the answers but what Im not gonna do is pay these charges thats falsely being prepared. I have the proof of the wrong doings. I always lived in *************** and I never in life experienced these type of problems at all never dealt with a 3 party who falsely prepare bills to rob people not doing it .. if this means going into court over these fees I will I would need that actual bill *********************** send out to conservice monthly and its an bill cause I got a copy one month its really sad the business invitation homes out here doing. We still living throughout pandemic days and they robbing peoples .

  Conservice Utility Management & Billing

  Date: 01/16/2024

  ***** - I am happy to see you have previously been in contact with our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to manage the utilities for your community. We process and pay utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the bill from the provider. The only additional fee added to the Conservice statement is a monthly service fee. This fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. In reviewing your account, I see all utilities that have been passed along match what is listed on the provider bills. However, if there is an error, we would be happy to look into this and make any adjustments as necessary. Please note, all provider bills as well as your Conservice statements are available online at www.utilitiiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.

• Review fromTimothy L

  Date: 01/12/2024

  1 star
  Our water meter is faulty and the water usage is 4 times higher than last year's average. We requested Conservice to send a technician to check the meter, they say it will take months to get this done. This is insane and I need to pay for the water I did not use for several months. Really bad customer service and technical support.

  Conservice Utility Management & Billing

  Date: 01/16/2024

  ******* - I am sorry for the frustration. To confirm, typically any requests regarding the maintenance or meter checks can be taken up with the leasing office directly. The leasing office can request a technician visit if any issues are found. Technician visits can sometimes take several months to complete depending on technician and equipment availability. If any issues are found, they will need to be fixed and then we would be happy to review the billing for any possible adjustments as necessary at that time. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.