Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 214 Customer Reviews
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Review fromMichael Y
Date: 12/18/2023
1 starThis company would benefit from better customer service than responding to one star reviews. As seems to be the status quo with most of these reviews, I, too, have been the victim of their $70 per month preventative maintenance plan. As I believed I was agreeing to their service it turned out I was agreeing to ****************************************************** After speaking with management due to several things gone wrong, they had agreed to give me a one time complementary visit. After being billed several times, after paying for my initial visit in full, I inquired about the complementary visit. I was told they had nothing on file and I was to pay For the monthly service plan or I would be held responsible for paying an additional $250 in termination fees. I have contacted the attorney generals office to seek further action.
Fox Pest Control HQ
Date: 01/30/2024
Hi *******, we are sorry that you were unhappy with your service. We would like to speak with you directly to address these issues. If you would prefer to speak with someone in person, we would be happy to send our Service Manager to your home. We are committed to our customers and meeting their pest needs. Please call our office at your earliest convenience so we can begin to set things right.Sincerely,********************Customer Relations TeamReview fromConcetta Tina T
Date: 12/08/2023
5 starsI called today, and was able to get a tech out within 2 hours. ***************** was so sweet & amazing!!! She really knew what she was doing; I was so impressed! ****** wasnt afraid to go into crawlspace and found the dead rodent & got rid of it!! Then treated the rest of garage & outside too! I feel 100% better and will have them check every 3 months. Thank you to Fox & especially ******!!! **** from BurlingtonFox Pest Control HQ
Date: 12/11/2023
****, thank you for sharing your experience with us! We are happy that your service with ****** went well! We are lucky to have her on our team. Welcome to the Fox family!Sincerely,************************ Relations TeamReview fromWilliam F
Date: 12/04/2023
1 starAvoid this service. They charge a lot and provide little. My program to deal with mosquitoes and ticks involved a person walking the perimeter of my one acre lawn with a herb smelling fogger that quickly blew away. The entire application took 10 minutes. And barely any product stayed on my lawn. No mosquitoes or ticks were deterred by this application.Fox Pest Control HQ
Date: 12/07/2023
Hi *******,
We are sorry to hear you were disappointed with your service. We would love to correct this and provide the results you are looking for. I see in your account notes that our manager, *****, offered to arrange follow up services, but you declined at the time. If you decide you would like to try a more aggressive treatment plan, please let us know, and we will be happy to help. We are also happy to work with you on the price of your service to ensure you feel you are getting an excellent value.
Sincerely,
********************
Customer Relations Team
Review fromTerry B
Date: 12/04/2023
1 starFox Pest Control has a bogus cancellation fee of $250. My husband had signed up for the service without my knowledge. I don't agree with having the service, my name is on the deed to this house, as well, but they will not allow me to cancel the service without being charged the $250 fee! Any decent company would be willing to make an exception to their policies, to keep a good rapport with the customer. I would never recommend this company!Fox Pest Control HQ
Date: 01/30/2024
Hi *****,We are sorry you had a poor experience. One of our managers will be contacting you to see what we can do for your situation. We would love to keep working with you if possible, but we want to ensure the service fits for your needs. We look forward to speaking with you soon.*********,**************************** Relations TeamReview fromEdward D
Date: 12/01/2023
1 starBack in August of this year, I was very ill and was home recovering from a serious heart condition when a rep from Fox Pest Control knocked on my door in an effort to sell me an annual service contract. I didnt need their service but in my weakened state I succumbed to the high pressure face to face sales pitch and signed an agreement that would cost roughly $205 a quarter. I paid for the first treatment and forgot about it until I got a call this month to inform me the next treatment wafs due. Feeling much better and barely remembering this arrangement I thanked the rep and informed him I would not be needing the service only to be told that Id have to pay a $250 early termination fee. I explained the situation about my illness at the time of the sale and was advised by the rep to call back the next day to speak to a supervisor who would have the authority to waive the fee. No such luck. I was told that the fee would be charged to my credit card and there would be no leniency. Shame on me for signing this unconscionable agreement. But please note that extracting $250 from a sick old man trumped any concept of customer goodwill or human decency on the part of Fox Pest Control. I implore you - if a rep from Fox trespasses onto your property to sell you a service agreement, turn off the lights and hide in your home until theyve gone. They dont deserve your patronage. Use Majestic Pest Control or any random firm you may stumble across in lieu of these miscreants. Buyer beware.Fox Pest Control HQ
Date: 12/07/2023
Hi **,
We are sorry that you felt pressured into accepting our service while you were recovering. We also regret that you felt your situation was dismissed when you called our office. We greatly value having good relationships with our customers, and we hope to set things right with you. Due to your unique circumstances, we have refunded your cancellation fee. You should see these funds back in your account within 3-5 business days. If you later need any assistance with pest control, we hope you will reach out. We would love to work with you again and pledge to provide you with a much better experience.
Sincerely,
********************
Customer Relations Team
Review fromBob D
Date: 12/01/2023
1 starworst interaction with a cokmpany that I have ever had. I fired them a few months agol They still insist on trying to contact me and still insist on sending me bills. Just go away.Fox Pest Control HQ
Date: 12/06/2023
Hi ***, we are sorry you've had a poor experience. We have been trying to reach you to discuss your concerns. Please call our office at your earliest convenience so that we can sort things out for you.*********,********************Customer Relations TeamReview fromRebecca W
Date: 12/01/2023
2 starsFox has great customer service representatives, technicians, and good products/service. However, read your contract carefully before signing. I was told I could pay a monthly charge for a service and all I had to do was sign the quote to get someone out to take care of an issue the same day, but they failed to mention I would be paying that monthly charge every month for 2 years (for a service that took 3 installments to complete) and if I tried to cancel, Id be charged a $250 cancelation fee. I fought as hard as I could but the business didnt care if they were dishonest or misrepresented the charges, the contract was signed. Its unfortunate because I really enjoyed their services and had previously recommended them highly, but theyd ultimately rather lose a customer entirely than fix an issue.Fox Pest Control HQ
Date: 12/04/2023
Hi *******, we apologize for the misunderstanding about your service contract and appreciate your feedback on the situation. We regret losing you as a customer and would love to find a resolution you feel good about. Our Account Manager, ******, reviewed the recording of your initial call with us and left you a voicemail to discuss it. Please call back at your earliest convenience so we can resolve this issue.*********, **************************** Relations TeamReview fromEvelyn I
Date: 11/27/2023
1 starThey are using the law to have a consumer get a service and then lock them into a contract. The contract was never explained and now they are charging me 250 to end it. Their excuse was others have lied to them. I truly did not get the spill abt this contract and under the circumstances when fleas were all over my house and me and my cat was outside to follow their guidelines What is this contract for since I did not need them for any other service. This is another way companies use laws and fine print to lock people into contracts they are not aware of.Fox Pest Control HQ
Date: 12/06/2023
Hi ******, we apologize for the miscommunication about your service. We reviewed your account and have refunded your early termination fee due to the misunderstanding. It typically takes 3-5 business days for a financial institution to return these funds to your account. If you need any future pest control assistance, please reach out to us, and we will ensure all service details are discussed with you before the treatment.Sincerely,**************************** Relations TeamReview fromChris R
Date: 11/21/2023
1 starBad business practices, extremely poor customer service. Text message solicitation, bad sales practice. Not recommended. ****** in customer service was not helpful. ****** poor communication and sales practice.Fox Pest Control HQ
Date: 11/24/2023
Hi *****, we are sorry our sales team contacted you about our ****************** We have made notes on your account so you will not receive any further marketing messages. If there are other ways we can improve your satisfaction, please let us know.*********,**************************** Relations TeamReview fromLauren P
Date: 11/21/2023
1 starThe service and communication provided was very frusterating with this company. We had to call several times to get the right technician to come out. I told them we had rats in the attic and confirmed that they would patch up the holes on their first visit as advertised. We then had a series of five appointments. One was a cancellation, one was a no show, two were the wrong technician, and the last one was the correct technician. Keep in mind I had to be the one to call back to try to reschedule the appointments without Fox reaching out to me. The first two technicians came out but either didn't have the correct equipment or explained that they can only go up to shoulder level in the attic. The first technician said he left a bait box near the opening of the attic (not near the activity). The second technician left a box outside. The third technician finally explained that they only do low-line work and they do not have ladders that go to second story. So, from the beginning they were never able to even service the roof rat issue. She refunded part of the cost and charged me $50 for the bait boxes. We investigated the boxes and the one in the attic was not a bait box, it was a trap with no bait. I called back to question and the maanger said the box was meant for the rodent to take the bait and take it back to the colony. This was false information as it is not a bait box but a trap with no bait. They said the accoutn was closed at that time and she would not refund any additional funds. Finally, the technician was supposed to come out and pick up the boxes *********************, no one showed up and no one contacted me. I had to intiate another phone call to the company to schedule another appointment for the boxes to be removed.Fox Pest Control HQ
Date: 11/28/2023
Hi ******, we are sorry for your poor experience and apologize for the inconvenience these issues caused you. We also apologize for the confusion about a trap being placed in your attic and not a bait box. To help set things right, we have provided a full refund, including the $50 you were charged for the bait boxes. It typically takes 3-5 days for a financial institution to post these funds back to the account. We appreciate your feedback and will work to ensure these mistakes are not repeated. If there is any other assistance we can provide you, please feel welcome to contact us.Sincerely,********************Customer Relations Team
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