Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 359 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is communicating with this company. They are based in UT and there is no way to talk directly to an office or a manager in MA. The only contact with anyone in MA is with the technician who is there to check for pests. Appointments are scheduled randomly a few days ahead. To change the appointment or ask where the technician is one has to call Utah. I do not want to renew my contract which expires in March, 2026. I have called twice requesting the company note that so that my contract is not renewed and was told I have to call a few days before the contract expires to cancel. I am retiring as a nurse and going on a trip of a lifetime, a safari to celebrate. I will not be in the country, on the continent or in a place where I can call Fox Pest Control. If I want to cancel a magazine, newspaper, or phone contract I simply let the company know in advance. It's unreasonable to require a customer to call a week in advance when the customer knows months in advance they want to cancel. Also I've requested to talk to a manager about this and no one calls me. I told Customer Service in Utah yesterday that I would give a manager 24 hours to call me and would file a complaint if I did not hear from the manager. Here is my complaint and my strong recommendation to other MA residents do not sign up with a company that is based in Utah and does not offer a local office to contact for scheduling and trouble shooting issues.
Business Response
Date: 12/17/2025
Thank you for notifying us of this complaint. We regret the inadequate communication that was provided to Ms. REMOVEDand appreciate her feedback. Our Customer Service Supervisor contacted her today to discuss her experience and her request to not renew the service. To ensure our system does not automatically renew her subscription next year, our supervisor closed Ms. REMOVED's account. There is no balance due and no further treatments will be provided. We appreciate the time Ms. REMOVEDspent as our customer and wish her the best going forward. If she needs any pest control in the future, we would be happy to work with her again and will strive to provide her with a better experience.
Sincerely,
REMOVED
Customer Relations Manager
Customer Answer
Date: 12/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24283117, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:12/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this formal complaint regarding the attempted assessment of an early termination fee following my request to cancel services due to an imminent relocation.
I notified your company of my need to terminate services because I am closing on my current home tomorrow and will no longer have access to or responsibility for the service address. The property is being vacated and listed for sale, making continued service impossible.
Despite this, I have been informed that I will be charged a termination fee, which I believe is unreasonable and inappropriate under the circumstances. This termination is not elective; it is required due to a permanent move and the sale of the serviced property.Business Response
Date: 12/17/2025
Thank you for informing us of this complaint. We apologize to Ms. REMOVEDfor the frustration she experienced when cancelling her service. Our Branch Manager spoke with her and clarified that if she sent documentation verifying her move there would be no early termination fee. Ms. REMOVEDprovided us with that documentation, and we have closed her account as requested. We appreciate the time she spent as our customer and wish her the best at her new location.
Sincerely,
REMOVED
Customer Relations Manager
Customer Answer
Date: 12/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24275081, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Control is refusing to allow us to cancel our agreement and terminate all services by claiming a "manager" must speak to the account owner over the telephone, but never returning calls. When called, receptionist only answers and does not connect to a "manager". Multiple written email notices of cancellation have been sent and document uploaded to online account. Account is REMOVEDat REMOVEDwith account #REMOVED. We wish to immediately cancel the agreement and terminate all services and request any agreed upon cancellation fees in the agreement be invoiced to the account which will be paid upon cancellation and termination of agreement and all services.Business Response
Date: 11/20/2025
Thank you for notifying us of this complaint. We apologize for any inconvenience REMOVEDexperienced when cancelling her service. Our Branch Manager spoke with REMOVEDhusband, REMOVED, yesterday and closed the account as requested. No further treatments or billing will occur. We appreciate the time REMOVEDspent as our customer and hope she will reach out in the future if we can be of any assistance.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business is an exterminator. The salesman made promises and misrepresented the scope of services in order to fraudulently induce the agreement for recurring services, which were not received.
They are now trying to charge me $250.00 for early termination of a contract when they failed to deliver the services they promised.Business Response
Date: 11/14/2025
Thank you for notifying us of this complaint. We regret that we were not able to meet Mr. REMOVEDpest control needs, and we have removed the early termination fee from his account. There is no remaining balance, and no further treatments will be performed. We apologize for Mr. REMOVEDdisappointing experience and appreciate his patience as we worked to set things right. If he has any questions or needs any other assistance, we encourage him to please contact our office.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am sharing this on behalf of my mom I am filing a formal complaint against Fox Pest Control REMOVED, 1047 REMOVED, REMOVED, REMOVED, for what I believe to be deceptive and predatory business practices directed toward an elderly REMOVEDJuly 2025, a representative from Fox Pest Control went door to door offering pest control services. The representative persuaded my mother, who is elderly, to sign what she understood to be a pay-per-application service agreement. She did not understand that she was entering into an annual contract with recurring monthly charges with a cancellation penalty.I live directly across the street from my mom with my wife at home at the time of the visit. It appears that the salesperson did not approach my residence, only my mothers home.Billing REMOVED$192.60 07/19/2025 Monthly Service Fee: $64.20 08/19/2025 Monthly Service Fee: $64.20 09/19/2025 Monthly Service Fee: $64.20 10/19/2025 Monthly Service Fee: $64.20 10/24/2025 Contract Cancellation Fee: $121.60 Total charges: $571.00 Service visits performed: two (on 7/3 and 9/25)When my mother called to cancel after realizing she was being billed monthly, she was told that she owed a cancellation penalty. She did not agree with the monthly fees or the cancellation charge. When she disputed the balance, the company stated that the account would be sent to collections if not paid. There was no offer to waive the cancellation fee. I called 11-10-2025 and talked with a manager at the REMOVEDlisted number. I was told that the balance including cancellation fees would need to be paid. I was also told that any unpaid fees would be sent to collections if not paid. I believe this conduct was a predatory business practice. The lack of clear disclosure, the targeting of an elderly person, and the threat of collections over disputed charges are deeply concerning.Business Response
Date: 11/19/2025
Thank you for notifying us of this complaint. We would like to apologize for any misunderstanding regarding REMOVEDWe do our best to prevent miscommunication by providing each customer with their own copy of the agreement, which details treatment schedule, cost, and warranty. Our Branch Manager spoke with Mrs. REMOVEDto address her concerns. During their conversation, they agreed to a reduced cancellation fee as an appropriate resolution. Mrs. REMOVEDaccount is now closed, and there is no remaining balance. We appreciate the time she spent as our customer, and if she needs any assistance in the future, we will be happy to help and will ensure that she is fully clear on all service details prior to treatment. If REMOVEDor Mrs. REMOVEDhave any questions, we encourage them to please contact our office.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:10/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman came to our door offering to remove various bugs from our lawn, courtyard etc. I talked to him about not needing the service in the Winter months for obvious reasons. he assured me that his customers use their service all year round. Four months later in late October I called and cancelled the service which I was paying $50 per month. Two weeks later when I received my credit card statement, I see a charge for $250. I called Fox Pest and asked about the charge. They said it was an early termination fee. She then asked if the sales rep told me about this. I said no and also explained that I told him I was going to probably cancel when the weather got cold and he said nothing. She then asked me if the person I talked to mentioned there would be a cancellation fee and I said no. She then talked to her supervisor and said there was nothing they could do. I asked to speak to the supervisor myself and was put on hold forever in which I finally hung up. Very unprofessional company with poor customer service.Business Response
Date: 11/05/2025
Thank you for notifying us of this complaint. We apologize for any miscommunication about Mr. REMOVEDservice. We reviewed his account and refunded the early termination fee. It can take 3-5 business days for these funds to show up, depending on the financial institution. Our Operations Manager also emailed Mr. REMOVEDto apologize for the misunderstanding and inform him of the refund. If he has any questions, we encourage him to please contact our office.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:10/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Absolute Scam — Trapped by Deceptive Practices and Extortionate Fees
If you are even thinking about hiring Fox Pest Control, stop. Do not sign anything. Do not let them rush you on their tablet. Walk away. I am now trapped in a service I'm not satisfied with, and they are demanding a ridiculous, scummy cancellation fee that amounts to pure extortion.
Their sales pitch was smooth, and they rushed me through the "paperwork" on a tablet, conveniently glazing over the most important part: the iron-clad contract and the absolutely criminal early termination fee. It's a deceptive trap, plain and simple. They lock you in, and then the service quality immediately drops.
The service itself became a joke. Technicians barely did anything, and when we were still seeing pests, their "guarantee" meant nothing. We were no longer satisfied, but that's when we discovered the real business model.
We're trying to cut back on every extra bill because money is tight, and this service isn't even working. i really want to cancel my service but I can't afford the outrageous cancellation fee that costs more than several months of the service itself.
It's a complete sham. They know their service isn't good enough to keep customers, so they trap you with deceptive contracts and hold you hostage with a fee that is frankly ridiculous. How is it legal to charge someone hundreds of dollars not to do a job you were already doing poorly?
It feels scummy because it is scummy. They are punishing a family that is struggling financially for the simple "crime" of not wanting to pay for a service we don't like and can no longer afford.
Avoid this company at all costs. Their business isn't pest control; it's trapping people in predatory contracts. I'd be happy to be proven wrong!Business Response
Date: 10/27/2025
Thank you for notifying us of this complaint. We are sorry to hear Mr. REMOVEDwas dissatisfied with his service and currently facing some financial strain. We recognize the impact this can have on your daily life, and in cases like this, we strive to respond with compassion. We have closed Mr. REMOVED' account as requested, and he will not be required to pay the early termination fee. No further treatments or billing will occur. We wish Mr. REMOVEDthe best going forward and hope he will contact us again if he needs our assistance in the future.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:10/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Control uses unscrupulous business practices. They sent a door-to-door salesperson to my house to convince me to sign a year long contract with them. This salesperson told me I had wood boring insects around my house and showed me what he said was evidence of them. That caused me to sign up with them. Their own technician told me that the insects that the salesperson had pointed out to me were not wood boring at all when he came for the first appointment.
I had Fox perform a treatment for powder post beetles on the old wood in my barn at an additional cost of $7000.00 above and beyond the monthly fee agreed to in the contract. They did a poor job of this work, spraying the pesticide all over the cement floors and mechanisms which control my barn doors. They broke the doors in the process. In addition, they sprayed the pesticides all over the outside of my barn, where it was not needed, and damaged the paint in the process. This also means that as it rains and snows, the pesticide will leach from the barn exterior into the soil around, and I have a well, so I'm concerned that it will contaminate my ground water.
After paying them according to the contract that I signed under false pretenses for the duration of it, I called to cancel service with them. They told me my service was canceled, but continued to charge me. I have since called again, and they told me that I had to speak to the customer service representative's manager, who was unavailable and would call me back at some later time. They have told me that I cannot cancel without speaking in person to the manager, but would not schedule a time for the conversation.
This is a predatory business, and in addition, they have done a poor job delivering their services.Business Response
Date: 10/27/2025
We appreciate the BBB notifying us of this complaint. Our Branch Manager, REMOVED, contacted Ms. REMOVEDto discuss her experience and apologized for our insufficient communication and follow-up in this situation. We take full responsibility for these shortcomings and have worked to set things right. REMOVEDoffered to inspect Ms. REMOVED's property to review the damage she reported, but this offer was declined. We closed Ms. REMOVED's account as requested with no cancellation fees, so no further treatments or billing will occur. If Ms. REMOVEDneeds any other assistance, we encourage her to please contact our office.
Sincerely,
REMOVED
Customer Relations Manager
Initial Complaint
Date:10/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint on the manager and tactics of Fox Pest Control. My husband was bulliedand misled into buying a plan, than He was told it would be a monthly service, billed at $57 a month, and a 1 year contract. The 1st visit the technician came and sprayed and he was finished with the outside less than 10 min. We wanted the inside sprayed, but my daughter was moving so we had boxes everywhere, and my husband asked the technician if he could come back on a different day to spray the inside. He said yes, but THAT NEVER HAPPENED! Then according to their records ( Fox Pest Control in Pensacola, Florida)they came back on 8/7, I never saw him. If they did come they did a poorly job. We still have bugs getting inside. I was home that entire day, because I was sick and my oncologist made me take 2 weeks off, to try and build my immune system back up. Anyway, that brings me to today. I spoke with the manager. He informed me the sales person was no longer working there, therefore I could not speak to him. After dealing with the today, I no longer feel safe with anyone from Fox Pest Control coming to my home. I have tried to find a email to contact them, but I could not find one. I would appreciate you forwarding this to them.
So, today Patrick got very violent with his words. I almost didn't send this for fear of what he might do to me, then I realized the owners of Fox Pest Control needs to know how their employees behave to their customers. I told him I wanted a refund and to cancel our policy. He got very ugly, especially after I informed him I would be contacting corporate office. I also expressed I did not like how he was speaking to me as a customer. I explained I would be sending a letter to the Better Business Bureau and corporate office. He got very angry when I said that. While he was yelling he said" if I did that, he would come after me personally" . If something happens to me, my family, my home, my belongings. I will press charges against him.Business Response
Date: 10/27/2025
Thank you for informing us of this complaint. We apologize to Mr. and Mrs. REMOVEDfor any unprofessionalism on the part of our manager. We hold our team members to the highest standards of customer service and take customer concerns very seriously. Our branch leadership reviewed the recorded interaction between this manager and Mrs. REMOVEDand took appropriate measures. A full refund is being sent to the REMOVEDs, and their account has been closed as requested. We hope these actions have helped restore their peace of mind and encourage them to call our office if we can provide any further assistance.
Sincerely,
REMOVED
Customer Relations Manager
Customer Answer
Date: 10/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24042012, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:10/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with the company in June 12th 2025 for a two year contract I am aware of canceling the contract will occur a $250 penalty fee which I have no problem paying because Upon the last service (around the last week of September)I requested for them to spray under the house Crawlspace. After the employee had contacted his manager the employee had told me that the company does not do that service. I was appalled upon this information. Thinking that as much as that I’m paying for their service that they would do this. I contacted their headquarters a few days later and the person I spoke with said that he didn’t have the authority to cancel my service he left me on hold for several minutes and returned, saying that he was not able to reach a manager and would be sure to have a manager contact me. Later that day received another phone call regarding feedback on the service. I again told them the problem and would like to cancel the service. Again he told me he could not cancel the service and would relay the information to a manager. I haven’t been contacted by anyone since and I do not want to be charged for another month of service.Business Response
Date: 10/27/2025
Thank you for notifying us of this complaint. We apologize for any miscommunication about the scope of our service. At Fox, we strive to meet and exceed our customers' service expectations, and we regret that we were unable to do so here. Mr. REMOVED's account has been closed as requested. Our Branch Manager previously tried reaching Mr. REMOVEDon three occasions but was unable to connect or leave a message as the voicemail was full. He will call again shortly to ensure Mr. REMOVED's concerns are addressed.
Sincerely,
REMOVED
Customer Relations Manager
Customer Answer
Date: 10/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24033792, and find that this resolution is satisfactory to me.
Sincerely,
REMOVED
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