Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
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Review fromChrista A
Date: 07/17/2025
1 starI was tricked/snowed over by this company. Before I know it Im paying over $2000 for controlling the ants at my home. After three applications in three months time ants were still crawling on me in my home in every room. I canceled the service and they charged me $250 to cancel it. It saved me a little money in the long run, however, This is money that I spent for a service that did not work. I ended up buying ant repellent at ********** applied it once and the ants are gone. I wish I wouldve done this first. I do not recommend this company to anybody.
Fox Pest Control HQ
Date: 07/21/2025
Hi *******,We're sorry to hear that your previous treatments did not resolve your ant issue. We would love to send our Service Manager to personally assess your situation and determine a more appropriate treatment plan. While over-the-counter products can eliminate the visible ants, they often do not get to the root of the issue, and problems can arise again quickly. We are committed to providing you with lasting clearance and full satisfaction. Please contact our office at your earliest convenience, and let us know when you are available.Sincerely,******** *.Customer Relations TeamReview fromBarbara J
Date: 07/14/2025
1 starLied to me when selling me the contract by telling me that the pest control service I'd used for years had gone out of business. Sold me a monthly service that I've learned is not recommended by reputable pest control service companies. When I called their office to cancel the contract, I was told by the person answering the phone that she couldn't do that. Instead, I needed to have the office manager call me. Today, when I received the Robo call about my upcoming appointment, I called the office to explain that I should not have this upcoming service because. I had canceled. A different person answered the phone and rudely said that I had refused the call from the office manager, which is simply not true. I never got one. I have contacted my credit card company to dispute the charges, and they will not be paying any further charges to Fox.Fox Pest Control HQ
Date: 07/22/2025
Hi *******,We're sorry for any miscommunication that occurred when you began service last summer. Our Branch Manager let me know he spoke with you about your concerns, and we have closed your account as requested. No further treatments or charges will occur. We appreciate the time you spent as our customer and hope you will reach out if we can be of any further assistance.Sincerely,******** *.Customer Relations TeamReview fromAngela B
Date: 07/09/2025
1 starHad the young guy come by to convince me he can guarantee of removal of all pest and insects we got going on if not after 3 weeks call and they will come out with no extra cost well I haven’t heard back from them it’s been two months not only that the insects have gotten worse the fleas have took over and got worse my dog passed away not sure if was the chemicals or because the fleas were taking over our life’s and fighting the battle to kill them in which they assured me they would kill them. I was here the day they came I watched them they never sprayed around the shop in front of my yard just by the house and around the house dusted some webs away they were here maybe 30 min in which I feel like they couldn’t had done a good job. I am truly upset hurt over my dog and at my limit of patients. I want my money back I want the service I paid for that they agreed on. They made it worse than better and no response back it’s like I feel it was a scam and now we got took by a bunch of young ass boys I feel like they should be in trouble for something they aren’t! Fox pest killer’s fraud and liars. Over all experience is a flat 0!!!Review fromTrish G
Date: 06/30/2025
1 starI just had a guy here about an hour ago. Told me he has been servicing my neighbor and will be in town tomorrow to do his service and was trying to get more families on their service. Told me the neighbor had signed a 4 year contract due to the instability of the economy. We discussed my issues and what service he could offer. I thought it was a bit pricey but it would be taken care of so I signed the two year contract. He left we ate dinner and my neighbor texted me about the man rudely banging on her door earlier. Come to find out it was all a big fat lie. If I cant trust you to just give me a straight sales pitch for your company and product how can I possibly trust you at my home?!?! I called immediately to cancel because they have my credit card information. The office dude said Im not in the system yet and he cant cancel since it isnt there. So now I have to call first thing in the morning to try to get this cancelled. I have a 3 day ***** period but am sure they will find a way to drag it out so the expires. Clearly cannot be trusted.Review fromBrandon R
Date: 06/19/2025
1 starThe ***resentative came to my home then proceeded with his pitch a little pushy but I took it as ambition. He then set all my expectations for what his company would do for me. My main concerns were the ants and mosquitoes. He had 2 separate plans the home protection plan inside and out and the outdoor enjoyment plan (mosquito, flea, tick). After walking throughout my lawn with him he said they would have no problem handling my concerns if I was willing to give him a chance. The prices were a little high in my opinion but I thought if we could get the ants and mosquitoes under control it would be worth it. Set up a time and day for them to come give them a chance.The tech showed up and dusted off the cobwebs from around the windows and sprayed what must of been water around the foundation because what he sprayed did nothing in regards to insect deterrent. Spread what he called ant bait around the home and not in the highlighted spots that were pointed out to the *** the day prior.They were called back out because the ants never left. Then charged me for the outdoor enjoyment plan which was not performed due to their lack of qualifications. So at this point Ive got ants still not treatment inside the home cobwebs back around the windows and charged twice for a service that was not performed. I call customer service and was told that a manager would have to address my concerns that I would be put on his schedule for a call by the end of the day. No call so I contacted them that evening and was told that the service *** I spoke to did not submit the request so I had to wait until Monday and would receive a call first thing Monday morning. An entire week went by with no call. I call them and ask to speak to a manager only to be told his schedule is very busy and he would call me the next business day. Again no returned call. I do not believe that the manager even exists at this point. There is ZERO trust and confidence in this company. Multiple charges 0 results.Fox Pest Control HQ
Date: 06/23/2025
Hi *******,We apologize for our delayed follow up and understand your frustration. I have shared your comments with our branch leadership, and they will contact you shortly to resolve these issues. We are sorry for the rocky start to your service, and we are eager to improve your experience.Sincerely,******** *.Customer Relations TeamReview fromMalcom S
Date: 06/17/2025
3 starsWriting to have my services for account #******* cancelled and not pay any fee since I have not had any services performed or paid anything up front. Nothing against the company the timing is just not right for me right now.Fox Pest Control HQ
Date: 06/20/2025
Hi ******,We have taken care of closing your account as requested, and no charges were rendered. If you later need any assistance with pest control, we hope you will reach out to us. Best Wishes,******** *.Customer Relations TeamReview fromDoris C
Date: 06/17/2025
1 starAbsolutely disruptive solicitors. Unsolicited, they canvas my neighborhood. They come on my property, ring my doorbell and bang on the front door multiple times. As I work from home, putting dogs into a frenzy is not helpful when I am on work calls. Despite asking them to leave my property, they come back AGAIN the next day! No boundaries!Fox Pest Control HQ
Date: 06/20/2025
Hi *****,We apologize for disturbing you. We have shared your feedback with our local sales manager to discuss with his team. If there is any other assistance we can provide, please feel welcome to call our office.Sincerely,******** *.Customer Relations TeamReview fromScott C
Date: 06/07/2025
1 starLike most of the other low ratings I was also misled by the sales team, local service technicians and customer service. I was approached by the sales team, and I told them I perform my own pest control and even showed them the recent order I received. The sales representative went through his script adding in an offer to purchase that recent order that would offset the first few payments and he would waive the cancellation fee if I signed. I received a call from the service technician, and he showed up and performed the initial visit. I asked him about the purchase of the supplies and said he knew nothing about it but would have the sales representative return. Im still waiting for that sales representatives return. After a few so-called treatments I have left messages stating the bugs are still present only to be told this is normal. Comparing my security system to the *** visit logs I see no evidence of anyone at my property on days they claim service was performed. On others it shows a little puff of powder from what appears to be a babies bulb sucker. Now that I have removed my payment information from their website customer service is communicating with me. They informed me they conveniently have no record of my multiple complaints, and their records show all the services were performed. They also mysteriously have an invalid phone number despite me receiving calls in the past. I expressed my issues and advised *** to cancel the contract due to its multiple failures, and I am told they will charge the $250.00 cancellation fee. What a scam. Charge the customer on a misrepresented contract, dont perform service, change documentation so *** can take more money from the customer.Fox Pest Control HQ
Date: 06/20/2025
Hi *****,We are sorry to hear we disappointed you. We would love to correct this by having our Service Manager personally come to your home to assess your situation and perform a thorough treatment. Please contact our office at your convenience and let us know when you are available to meet with our manager. We are eager to improve your experience and deliver the pest control you are looking for.Sincerely,******** *.Customer Relations TeamReview fromCaleb B
Date: 06/05/2025
5 starsThey get rid of the bugs and are super nice people! Great service!Fox Pest Control HQ
Date: 06/17/2025
Thank you for your great review, *****! We are delighted to hear you are pleased with your service. It's wonderful to have you as our customer.Sincerely,******** *.Customer Relations TeamReview fromRich M
Date: 06/03/2025
1 starCame to my door at 830pm. When I informed him it was 830 and I had three little kids, he said "I don't give a $#it" and then left. #1 830pm on a school night is ridiculous. #2 you don't curse at a potential customer, especially on their own property. I will never use Fox, neither will my extensive amount of family members and friends.Fox Pest Control HQ
Date: 06/17/2025
Hi ***** We apologize for this poor interaction with our representative. Thank you for reporting it to us so we can address it with our team. We are sorry for the inconvenience you experienced. If you would like to discuss this incident further, or if we can provide any other assistance, please call our office.Sincerely,******** *.Customer Relations Team
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