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Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman came to our door offering to remove various bugs from our lawn, courtyard etc. I talked to him about not needing the service in the Winter months for obvious reasons. he assured me that his customers use their service all year round. Four months later in late October I called and cancelled the service which I was paying $50 per month. Two weeks later when I received my credit card statement, I see a charge for $250. I called Fox Pest and asked about the charge. They said it was an early termination fee. She then asked if the sales rep told me about this. I said no and also explained that I told him I was going to probably cancel when the weather got cold and he said nothing. She then asked me if the person I talked to mentioned there would be a cancellation fee and I said no. She then talked to her supervisor and said there was nothing they could do. I asked to speak to the supervisor myself and was put on hold forever in which I finally hung up. Very unprofessional company with poor customer service.
Business Response
Date: 11/05/2025
Thank you for notifying us of this complaint. We apologize for any miscommunication about Mr. ******** service. We reviewed his account and refunded the early termination fee. It can take 3-5 business days for these funds to show up, depending on the financial institution. Our Operations Manager also emailed Mr. ****** to apologize for the misunderstanding and inform him of the refund. If he has any questions, we encourage him to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:10/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Absolute Scam — Trapped by Deceptive Practices and Extortionate Fees
If you are even thinking about hiring Fox Pest Control, stop. Do not sign anything. Do not let them rush you on their tablet. Walk away. I am now trapped in a service I'm not satisfied with, and they are demanding a ridiculous, scummy cancellation fee that amounts to pure extortion.
Their sales pitch was smooth, and they rushed me through the "paperwork" on a tablet, conveniently glazing over the most important part: the iron-clad contract and the absolutely criminal early termination fee. It's a deceptive trap, plain and simple. They lock you in, and then the service quality immediately drops.
The service itself became a joke. Technicians barely did anything, and when we were still seeing pests, their "guarantee" meant nothing. We were no longer satisfied, but that's when we discovered the real business model.
We're trying to cut back on every extra bill because money is tight, and this service isn't even working. i really want to cancel my service but I can't afford the outrageous cancellation fee that costs more than several months of the service itself.
It's a complete sham. They know their service isn't good enough to keep customers, so they trap you with deceptive contracts and hold you hostage with a fee that is frankly ridiculous. How is it legal to charge someone hundreds of dollars not to do a job you were already doing poorly?
It feels scummy because it is scummy. They are punishing a family that is struggling financially for the simple "crime" of not wanting to pay for a service we don't like and can no longer afford.
Avoid this company at all costs. Their business isn't pest control; it's trapping people in predatory contracts. I'd be happy to be proven wrong!Business Response
Date: 10/27/2025
Thank you for notifying us of this complaint. We are sorry to hear Mr. ******* was dissatisfied with his service and currently facing some financial strain. We recognize the impact this can have on your daily life, and in cases like this, we strive to respond with compassion. We have closed Mr. *******' account as requested, and he will not be required to pay the early termination fee. No further treatments or billing will occur. We wish Mr. ******* the best going forward and hope he will contact us again if he needs our assistance in the future.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:10/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Control uses unscrupulous business practices. They sent a door-to-door salesperson to my house to convince me to sign a year long contract with them. This salesperson told me I had wood boring insects around my house and showed me what he said was evidence of them. That caused me to sign up with them. Their own technician told me that the insects that the salesperson had pointed out to me were not wood boring at all when he came for the first appointment.
I had Fox perform a treatment for powder post beetles on the old wood in my barn at an additional cost of $7000.00 above and beyond the monthly fee agreed to in the contract. They did a poor job of this work, spraying the pesticide all over the cement floors and mechanisms which control my barn doors. They broke the doors in the process. In addition, they sprayed the pesticides all over the outside of my barn, where it was not needed, and damaged the paint in the process. This also means that as it rains and snows, the pesticide will leach from the barn exterior into the soil around, and I have a well, so I'm concerned that it will contaminate my ground water.
After paying them according to the contract that I signed under false pretenses for the duration of it, I called to cancel service with them. They told me my service was canceled, but continued to charge me. I have since called again, and they told me that I had to speak to the customer service representative's manager, who was unavailable and would call me back at some later time. They have told me that I cannot cancel without speaking in person to the manager, but would not schedule a time for the conversation.
This is a predatory business, and in addition, they have done a poor job delivering their services.Business Response
Date: 10/27/2025
We appreciate the BBB notifying us of this complaint. Our Branch Manager, *****, contacted Ms. ******* to discuss her experience and apologized for our insufficient communication and follow-up in this situation. We take full responsibility for these shortcomings and have worked to set things right. ***** offered to inspect Ms. *******'s property to review the damage she reported, but this offer was declined. We closed Ms. *******'s account as requested with no cancellation fees, so no further treatments or billing will occur. If Ms. ******* needs any other assistance, we encourage her to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:10/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint on the manager and tactics of Fox Pest Control. My husband was bulliedand misled into buying a plan, than He was told it would be a monthly service, billed at $57 a month, and a 1 year contract. The 1st visit the technician came and sprayed and he was finished with the outside less than 10 min. We wanted the inside sprayed, but my daughter was moving so we had boxes everywhere, and my husband asked the technician if he could come back on a different day to spray the inside. He said yes, but THAT NEVER HAPPENED! Then according to their records ( Fox Pest Control in Pensacola, Florida)they came back on 8/7, I never saw him. If they did come they did a poorly job. We still have bugs getting inside. I was home that entire day, because I was sick and my oncologist made me take 2 weeks off, to try and build my immune system back up. Anyway, that brings me to today. I spoke with the manager. He informed me the sales person was no longer working there, therefore I could not speak to him. After dealing with the today, I no longer feel safe with anyone from Fox Pest Control coming to my home. I have tried to find a email to contact them, but I could not find one. I would appreciate you forwarding this to them.
So, today Patrick got very violent with his words. I almost didn't send this for fear of what he might do to me, then I realized the owners of Fox Pest Control needs to know how their employees behave to their customers. I told him I wanted a refund and to cancel our policy. He got very ugly, especially after I informed him I would be contacting corporate office. I also expressed I did not like how he was speaking to me as a customer. I explained I would be sending a letter to the Better Business Bureau and corporate office. He got very angry when I said that. While he was yelling he said" if I did that, he would come after me personally" . If something happens to me, my family, my home, my belongings. I will press charges against him.Business Response
Date: 10/27/2025
Thank you for informing us of this complaint. We apologize to Mr. and Mrs. ****** for any unprofessionalism on the part of our manager. We hold our team members to the highest standards of customer service and take customer concerns very seriously. Our branch leadership reviewed the recorded interaction between this manager and Mrs. ****** and took appropriate measures. A full refund is being sent to the ******s, and their account has been closed as requested. We hope these actions have helped restore their peace of mind and encourage them to call our office if we can provide any further assistance.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 10/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24042012, and find that this resolution is satisfactory to me.
Sincerely,
****** *** **** ******Initial Complaint
Date:10/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with the company in June 12th 2025 for a two year contract I am aware of canceling the contract will occur a $250 penalty fee which I have no problem paying because Upon the last service (around the last week of September)I requested for them to spray under the house Crawlspace. After the employee had contacted his manager the employee had told me that the company does not do that service. I was appalled upon this information. Thinking that as much as that I’m paying for their service that they would do this. I contacted their headquarters a few days later and the person I spoke with said that he didn’t have the authority to cancel my service he left me on hold for several minutes and returned, saying that he was not able to reach a manager and would be sure to have a manager contact me. Later that day received another phone call regarding feedback on the service. I again told them the problem and would like to cancel the service. Again he told me he could not cancel the service and would relay the information to a manager. I haven’t been contacted by anyone since and I do not want to be charged for another month of service.Business Response
Date: 10/27/2025
Thank you for notifying us of this complaint. We apologize for any miscommunication about the scope of our service. At Fox, we strive to meet and exceed our customers' service expectations, and we regret that we were unable to do so here. Mr. *******'s account has been closed as requested. Our Branch Manager previously tried reaching Mr. ******* on three occasions but was unable to connect or leave a message as the voicemail was full. He will call again shortly to ensure Mr. *******'s concerns are addressed.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 10/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24033792, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a contract for service for June 2023 and the contract ended June 2025. Called to confirm contract didnt auto renew and cancel services on 5/30/25. Was then charged 7/15/25 and 8/15/25, $59 each, even though contract was over and we had called to cancel in May. 9/11/25 a tech showed up to our house to perform service, which we did not agree to. We called and informed them and they said there would be no charge. 9/22/25, a charge of $59 was posted to our card. We noticed it on 9/27/25 and called. They said all 3 charges would be refunded. Spoke with someone named ********.
Tried calling to follow up on charges still not being refunded on 10/6/25, and found that my phone number had been blocked. This is extremely unprofessional behavior.Business Response
Date: 10/20/2025
Thank you for notifying us of this complaint. We apologize for the miscommunication about Mr. ******** service continuing beyond the contract date. Our Operations Manager has reviewed the account and approved a refund for Mr. ******** final three payments. This will be mailed to his residence shortly. We appreciate his patience as we worked to resolve this matter. No kind of block was placed on his number, and he is welcome to call if he has any remaining questions or concerns.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing a complaint again Fox Pest Control's business practices. Not only, did they not show up in a timely manner but one of the pest control employees wanted to fight me. He was very threatening with his words , condescending, and I had to tell the man to leave my property. I called Fox Pest Control to complain and they stated that they wouldn't send him out again. However, when I advised them that I wasn't satisfied with their services ( traps were set poorly) and the job wasn't done well ; I told them I wanted to discontinue the services, they began to harass me. It's unbelievable! They harassed me through emails, text messages, calling day and night and will not stop coming to my house. I finally met them in my driveway and told them I was going to call the police if they didn't leave! I want them to stop coming to my house and stop trying to adding charges whenever they come to my property to harass me. This is unacceptable! I don't even know how they are still in business with type of business practices. I didn't know what else to do but complain with BBB and I wish I read the reviews on here first because I would've never done business with this company.Business Response
Date: 10/01/2025
Thank you for notifying us of this complaint. We regret that our service did not meet ********* expectations, and we have closed his account as requested. The unpaid balance has been waived, so there is no amount due. We appreciate the time ******* spent as our customer, and we wish him the best going forward.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 10/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23947530, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:09/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
End of August we had a kid come knocking on our door to sell us extermination services. We agreed to a 1 time spray of our house to get rid of bees that were in front of house in between brick and interior. We were told that if after they spray we still see bees they will come back bc sometimes it takes more than once. When the guy came to spray he told us we would be locked into a 2 year deal with them including a $250 cancellation fee. We told them absolutely not we were not signing up for anything other than spraying to eradicate the bees. Had to call corporate to get them to take away the contract and allow one time spray. This also increased already agreed upon price by approximately $50. I again was reassured if after they spray the problem isn't better they will come back out to complete the job by spraying again. The guy sprayed on sept 4 saying it could take up to 10 days to see improvement. Now 2 weeks later the problem is the same or worse. I called for them to come back and complete the job we paid for we were not only told no but ****** the guy on the phone was rude, refusing to escalate the call any further. Told me to be an adult. Refused to give last name. And told us we were out of luck. Had to pay to get them to come again or sign up for 2 year contract. I said no. Why would I sign a contract with you when you haven't even done WHAT I ALREADY PAID YOU FOR. I subsequently ended the call by hanging up while he was laughing as I was explaining to my husband how we were being screwed over by this companyBusiness Response
Date: 10/01/2025
Thank you for notifying us of this complaint. We apologize for the frustration ******** experienced with her service. Our Branch Operations Manager spoke with her about these issues and scheduled a follow up treatment, which was completed today. We regret the confusion regarding her treatment warranty and appreciate the opportunity to set things right. ********'s comments regarding her phone call with our team member are concerning, so we are reviewing the recording of that call and will provide the necessary training to our team. We hope ******** is feeling more at ease with her pest control treatment and encourage her to call if she needs any further assistance.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I could cancel my services after one year by the sales person that signed me up for pest control services for spiders and bees. Its been over one year since we signed up, I am not satisfied with the service and continue to have spiders and bees that I have had to address myself, so I contacted the business to discontinue further applications and cancel the service only to be told that I was not allowed to cancel because I signed up for a mandatory two year contract. I was lied to by the salesman and dont appreciate being deceived.Business Response
Date: 09/19/2025
Thank you for informing us of this complaint. We are sorry to hear ****** has been disappointed with his service and is still experiencing pest issues. Our Operations Manager, ****, attempted to reach ****** to discuss this and his request to cancel the service. **** left a voicemail for ******, apologizing for the issues he experienced and informing him he would close the account with no fee. This has been taken care of and no further treatments or billing will occur. If ****** has any questions or would like to discuss the situation further, we encourage him to please call our office and ask for ****.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered into a Residential Pest Control Agreement on 6/28/25 with an initial payment of $210.94 and $79 a month for the next eighteen months. They assured me they could eliminate all of my ants, spiders, wasps, bees, etc. I have an outdoor pool and am near a wooded area so I was thrilled to try this. I wish I would have checked the Better Business Bureau before I signed on because I saw many complaints about them. So, we tried it and they said to call them if we saw any bugs after their treatment. Well, it wasn’t long until we had to call.
Anyway, I told the girl who answered the phone that we were still seeing multiple bugs. She said that someone would be out the next morning and I specifically asked that whoever was coming out to PLEASE not come to the door. We are late sleepers and have a dog who barks at the slightest knock.
Believe it or not, he didn’t even come in the morning….he came in the afternoon. He came TO THE DOOR! He asked us IF we were having a problem? Clearly, he didn’t know why he was there….and he didn’t EVEN know where the pool was to treat it. It seems like they send their people out with no background or information.
They also have a website which they claim is so user friendly yet every time I go on it to try to leave a comment, no matter what I click on, I can’t do anything.
I am so frustrated with this company! No one seems to care about my concerns. I have sent emails to the email address listed on my correspondence, I have texted to the number that I have on file saying that I just don’t want to do business with a company like theirs anymore. No one ever responds or cares! I did get one text that said “*****, we can cancel this for you but you need to call us”. I did that and still nothing!
All I ever get are messages saying my balance is overdue. Now they sent me a bill for the second month as well! I just want to CANCEL!! They ignore everything I say!
Can you please help me? I don’t know who else to turn to? Thank you so much!!Business Response
Date: 09/18/2025
Thank you for informing us of this complaint. We regret that ***** was unsatisfied with her service, and we would like to correct our shortcomings. Our supervisor, *****, attempted to contact ***** to address these concerns and left her a voicemail. We encourage ***** to call back at her earliest convenience so we can better meet her expectations. In the meantime, we have closed *****'s account as requested, and there is no balance due.
Sincerely,
******** ******
Customer Relations Manager
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