Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 348 total complaints in the last 3 years.
- 70 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with this provider and was talked into 24 months of service. I was told when I agreed to have someone come to take a wasp nest down that I could cancel at any time WITHOUT penalty. Come to find out today that there IS penalty of $250 early cancelation fee. At no time did this company go over cancelation, only trying to sell me, and THEN told me there was nothing to worry about if I go out for a 2 year term. I took the word of the phone rep, and signed up. The reason I wanted to cancel is because I called to have a wasp nest taken down from a rental property. They wanted $350 for a one time visit to take down 1 nest. That is insane amount of money, so I immediately hung up and called another provider to have it removed. Today, I called to cancel with them for my primary residence since they do not value the overall relationship. This company is only in for them money, and does not value their customers. Buyer beware!!
Business Response
Date: 10/19/2022
Thank you for informing us of this complaint. We are sorry that the customer feels we do not value our relationship with her. When she contacted our office to discontinue service, our team member, Sophi, attempted to address her concerns and offered to credit her account to compensate the amount she paid the other company to remove the nest at the rental property. The customer rejected this offer and insisted to cancel. We have honored the customer's request to close her account, and we have waived the early termination fee as a courtesy. We hope our efforts will help restore the customer's faith in our commitment to customer service.
Sincerely,
*****************************
Customer Relations ManagerInitial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a year long contract with this company that ended in July 2022. I was assured more than once when I signed it that it would not automatically renew and I would not have to cancel it, because I knew I would have a hard time remembering. The company proceeded to bill me for August 2022 and September ********************************************************************************* July 2022. Today, someone appeared to my home. I explained all of this to them, they gave me a card. I spoke with someone by the name of chance who said he was an account manager, and he told me there was not anything that he could do about it and then I would be billed for the two months, even though I did not get the services and I did not renew the contract. I explained to him that I would not be paying it and he said that he would send me to to bill collections . I asked to speak with a supervisor or owner, and he told me he was the highest authority at the company. I would like help resolving this dispute, as it is an unfair business practices. . I asked to speak with the supervisor our owner, and he told me he was the highest authority at the company. I would like help resolving this dispute as it is a unfair, business practice, and others may have been taken advantage of this way as well. Thank you.Business Response
Date: 10/17/2022
Thank you for informing us of this complaint. Our Branch Manager, *******, has been in contact with the customer and apologized for this incident. Our team member who originally spoke with the customer was mistaken, and the customer should not have been charged for the additional months of coverage. These charges have been removed, and the customer's account is closed. A letter has also been sent directly to the customer as confirmation. We appreciate the customer's cooperation as we resolved this matter. If there is any further assistance we can provide them, we encourage them to please call our office.
Sincerely,
*****************************
Customer Relations ManagerInitial Complaint
Date:10/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HORRIBLE EXPERIENCE They LIED when they signed me up about when services can be performed. The services they perform DO NOT keep your home pest free. They ASSUME your appointment times with large wait windows and are not prompt. When you want out of your contract that THEY breached by being dishonest they DEMAND a ****** cancellation fee. My biggest issue was the lies the Sales Rep told when signing me up then realizing soon after they had no intention of performing as promised, then demanding a cancellation fee when it was them who voided the agreement with dishonest tactics.Business Response
Date: 10/11/2022
Thank you for informing us of this complaint. We regret that the customer has been dissatisfied with his experience. We have spoken with the customer and attempted to resolve his concerns. ************** offered to work some late evenings specifically to accommodate this customer's schedule and fulfill the promise made by our sales representative that his appointments could be after 7 PM. However, during our most recent conversation with the customer, he expressed that he would prefer to discontinue all services. We are honoring this request and closing the customer's account with no early termination fee. We hope this will help us part ways on more positive terms. If there is any further assistance we can provide, we encourage the customer to call our office.
Sincerely,
*****************************
Customer Relations ManagerCustomer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.