Reviews

This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fox Pest Control HQ has 41 locations, listed below.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
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  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
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  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
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  Fox Pest Control Rhode Island, LLC

  7 Green Tree Drive Queen, VT 05403

  
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  Fox Pest Control Rochester

  333 Metro Park Ste M-108 Rochester, NY 14623

  

Review Details

• Review fromLoraine m

  Date: 03/07/2024

  1 star
  They guaranteed they would locate the rodent nest and fix any areas that rats are getting in the house. The representative was here for 20 minutes and only removed a dead rodent from under the sink and placed a box in the basement. They never fixed any problem areas for which I had to hire someone else to do. The first visit cost me ****** and then they charged me ***** a month for nothing for just in case. I am a retired person and I trusted that they were going to do what they said they would do. I have emailed this company x2 and cancelled this service but they call me 2-3 times a day.
  

  Fox Pest Control HQ

  Date: 03/11/2024

  Hi *******, I'm so sorry to hear we did not resolve your rodent issue. I reviewed your account and couldn't find any notes about your emails, so I wonder if we did not receive them. Regardless, we are eager to set things right with you. One of our managers will call you shortly to discuss your experience and work to address these issues. We look forward to speaking with you soon.Sincerely,********************Customer Relations Team

• Review fromAlexander R

  Date: 03/01/2024

  1 star
  Hired them to control a wasp/bee problem. 3 years later we still have wasps/bees living under the shingles and entering the home. Finally cancelled contract. Beware of giving them your credit card.
  

  Fox Pest Control HQ

  Date: 03/04/2024

  *********, we are so sorry that you are still seeing bee's. We offer free target treatments in between regularly scheduled services as requested. I noticed on your account that the last time you requested a target treatment was in the summer of 2022. We would love to send a technician out to help! Please reach out to our office at your earliest convenience. Thank you!Sincerely,****************Customer Relations Team

• Review fromTOM G

  Date: 02/16/2024

  1 star
  Their ********** Office business practices are deceptive and they purposely choose to not inform their service techs what they are supposed to be treating. I had one tech tell my wife he wasn't going to treat my home for ********* bees as required and now another one that just didn't do it, but they have no problem charging me every month. They want the home owner to babysit the techs and basically do their management job for them. Spoke with a service manager last fall and here we are. They count on homeowners not wanting to be bothered so that service continues forever and they continue to make lots of money. Plus their policy of needing to go to arbitration is also a cunning way to ensure few refunds are ever paid, because they count on homeowners not wanting to follow through. Their offer to perform another treatment is too little, too late. Strike 2, you're out.
  

  Fox Pest Control HQ

  Date: 02/19/2024

  Hi ***, I'm very sorry to hear of your poor experience. We want our customers to feel confident that their service will be completed to their full satisfaction whether they are home during treatment or not. We regret that we did not meet your expectations and appreciate your feedback. To help set things right, we have refunded your February payment and closed your account as requested. No further treatments or billing will occur. If there is any other assistance we can provide, please reach out.Sincerely,**************************** Relations Team

• Review fromCheryl R

  Date: 02/10/2024

  5 stars
  We have always had a good experience with Fox Pest Control. On our recent visit the tech, Lexus, did a great job. We are always impressed by the professionalism of the techs. We have had wonderful service each time. I would recommend Fox Pest Control to anyone!
  

  Fox Pest Control HQ

  Date: 02/12/2024

  Thank you so much, ******! We are happy that your service with ***** went well. She is professional and polite. Thank you for trusting Fox with your home! Sincerely,****************Customer Relations Team

• Review fromChristopher L

  Date: 01/16/2024

  1 star
  AVOID AT ALL COSTS*** Im not sure where the good reviews are coming from as my familys experience has been a nightmare. High pressure sales, came for initial service in July 2023, service did not work (YES we still had the ants, moles and spiders). Called for re-service as their contract states if their service doesnt solve the issue, they will come back and do a free service. The technician NEVER showed, no call/no show (9/16). *** continued to auto draft the monthly fee again with NO SERVICE. Emailed 9/18 and 10/2. Called 10/12 and 10/17. The ONLY time the area manager returned our call is when we disputed with the credit card company after 3 monthly ******** with no one even showing up! They eventually refunded the 3 monthly auto drafts (which I would hope so, since no one ever came) however are still billing us for the initial service (we received the bill THIS week 12/26 for date of service 7/12 and have now received (on 12/28) a bill from a collection agency. We called 3 times this week and they dont answer. My wife calls from her number and they did answer, but are refusing to cancel the outstanding bill for our initial service. They even acknowledged the money back guarantee but are not canceling the bill since they put product down that didnt work! Unreal that this business doesnt fulfill their contracts and doesnt communicate and then wants to send a customer to collections. At this point it appears a complaint to the BBB and a phone call to a lawyer is our only avenue of resolution.
  

  Fox Pest Control HQ

  Date: 01/29/2024

  Hi *****, we are sorry for your poor experience. We had hoped to address your concerns by sending out another technician to take care of your current pest issues and re-establish our relationship. However, since you prefer to discontinue services entirely, we have reversed all payments and cleared the unpaid balance. You should receive no further invoices from us. If you need any other assistance, please feel welcome to call our office.Sincerely,**************************** Relations Team

• Review fromDavid F

  Date: 01/16/2024

  1 star
  Absolutely one of the shadiest businesses I've ever used. They send salespeople door-to-door (which should've been the first red flag), reeling you in hook, line, and sinker with the promise of pest control that is "month-to-month" with a "cancel anytime" policy. You are sold that bill of goods thinking it's basically a trial; you are paying for it, but if you're unhappy, it's relatively quick, easy, and painless to cancel. Bold-faced lie does not do this justice.Go ahead, try to cancel: you're on the hook for a $150+ cancellation fee, which is only avoidable if you give a TWO-MONTH NOTICE! Which, given the monthly cost of the service, is the equivalent of just paying two additional months AFTER you've decided the service is not for you. How on God's green earth is this a "month-to-month" contract?Not only that, but be prepared to be lied to. The technician on my account literally told me face-to-face, man-to-man that the salesperson who told me *how* the mice were "deterred" was a complete fabrication. I don't love the idea of killing the mice, I just want them to stay away from my garage and basement. I was told in absolutely certain terms this bait did not kill them, rather it **** them out by dehydrating them which forced them to seek sources of water elsewhere. Once again, boy is this a lie. The tech told me directly that I was lied to, and that it simply killed them.Bonus points: part of my package was the de-webbing of the outside of my house. I would look at my windows following most treatments and still see spider webs at the corners, outside of the netting. So, yeah. Once again, not receiving the value I was promised.The icing on the cake? Be prepared to have the owner/management/whoever she is tell you that despite all of this, the absolute best she can do is give you a few bucks off per month but that you'd STILL need to give two months notice to avoid the cancellation fee.I was lied to, did not receive promised services, yet STILL on the hook.
  

  Fox Pest Control HQ

  Date: 01/24/2024

  Hi *****, we are sorry for the incorrect expectations you were given by the sales representative and for the ensuing frustration. Our Branch Manager, *****, informed me that she spoke with you about these issues and worked to find a good resolution. Your account has been closed as requested, but if you need any assistance in the future, we hope you will reach out.Sincerely,********************Customer Relations Team

• Review fromHolly P

  Date: 01/04/2024

  1 star
  January 4, **** When I was looking for a local company to deal with an ant problem, Fox Pest Control assured me they were local. I found out much later this was not true. When the agent showed up, he wanted me to sign a contract for 2 years. I told him I only wanted them to spray the foundation which I had done myself in the past which would always solve the spring invasion. He told me it took more than that and regular treatments were needed and that was the only way the company works so they can guarantee their work. The agent assured he it was a natural safe product. I signed the contract and the agent treated the area around my house. The ants didnt stop coming in, and they were coming in droves! I called the company and they did a retreat telling me that ant have a cycle and these were probably new ants. I dont remember how many times they retreat the house, even coming inside to spray as well as the regular scheduled treatment but they ants kept showing up.I called the company to cancel and they told me I would have to pay $250.00 to cancel. I told them this was ridiculous, I wasnt getting the results and should not have to pay when their work was not eradicating the problem, plus a lot of other things were dying all around the outside of the house. The monarch caterpillars all died that were on the milk weeds plants in my front garden. I told them I was cancelling and had no intention of paying the ridiculous fee since they had not held up their end of the contract. And right in their contract it states they will refund they last treatment if after 3 regular session. They did not agree to cancel unless I paid the $250.00.They continued to bill us for services we did not receive and tacked on the $250.00. AND NOW they have sent a collection agency after me to collect the fees they say they are owed!I will be sending a copy of this to the collection agency as well as calling them AND I am filing a claim with the Better Business Bureau.
  

  Fox Pest Control HQ

  Date: 01/16/2024

  Hi *****, we are sorry ants continued to be a problem for you after starting our service. Some pest issues require an aggressive treatment schedule to resolve, and it sounds like we need to increase our efforts. We would like to send our Service Manager out to your home to personally inspect your situation and discuss the problem with you. If he feels we truly cannot resolve the issue, we will waive your early termination fee. Historically, we have a strong track record of success with ants, and we would love to provide these results for you as well. Please call our office at your earliest convenience, and we will schedule an appointment with our Service Manager.Sincerely,**************************** Relations Team

• Review fromAshley R

  Date: 01/03/2024

  1 star
  I just wanted to leave a small review because I was gung ho and all excited about becoming a customer of this business. Only for them to come out and assist the situation and for them to put a black box down, because it was a rat situation.So that small black box that they put down has now cost me $435. And now it is being sent to my credit bureau and all that stuff because I'm not paying $435 for a black box.
  

  Fox Pest Control HQ

  Date: 01/22/2024

  Hi ******, we are sorry to hear you were unhappy with your service. I reviewed your account, and it looks like we performed a full exterior service in August, which included de-webbing, wasp nest removal, dust treating all entry points, yard granulation, and liquid treatment throughout the foundation, *****, and entryways. A rodent bait station was also placed where ************** noticed some activity. A follow up was scheduled for two weeks to perform your home's interior treatment and check on the bait station. At that appointment, the technician refilled the bait station, but did not perform your interior service. They did not leave any notes explaining why your interior treatment was not completed, and unfortunately our office did not catch this and reach out to you. We apologize for our oversight and would love to set things right with you. Please give us a call at your earliest convenience, and we will work to address your concerns and meet your pest control needs.Sincerely,**************************** Relations Team

• Review fromEmilie B

  Date: 01/02/2024

  1 star
  They claim they gave proper notice about a price increase. The notice was sent via email on 12/28/23, and then the charge was put through on 1/2/24, WITHOUT even mentioning the AMOUNT of the increase! I am required to give them 30 day notice to cancel, but they don't have to give more than 2 days' notice or any details about a price increase. Unbelievable. They would not give me a refund even though my service is 28 days out, because it is less than 30 days. Even though I have been with them for almost 4 years. They just lost a lifetime customer. One employee said she could honor my previous pricing but could not give a refund. So I asked for a supervisor. He said he could NOT honor my previous pricing and could only refund the difference this one time. So they are telling customers conflicting information on top of the other deceit. Do not sign up!
  

  Fox Pest Control HQ

  Date: 01/26/2024

  Hi ******, we are sorry for the frustration you experienced because of your price increase. We do our best to keep increases to a minimum to limit the impact on our customers. We appreciate your feedback on this matter and will work to give our customers more advance notice in the future. I reviewed your account and verified that your card was refunded so this month's service will be at your previous pricing. We would love the opportunity to continue working with you and protecting your home from pests. Please let your technician know of anything else we can do to improve your service.Sincerely,********************Customer Relations Team

• Review fromJordon G

  Date: 12/28/2023

  1 star
  Automatically renews contracts without customer consent. Doesn't show up to provide services that are paid for. Increases in monthly pricing without proper notice.
  

  Fox Pest Control HQ

  Date: 01/26/2024

  Hi ******, we are sorry that you were unhappy with your experience. Once the initial contract period has been fulfilled, service renews on a monthly basis, so if you wish to cancel you only need to provide 30-days notice. If you are concerned that your quarterly service was missed or was unsatisfactory in any way, please give us a call. We will be happy to arrange a reservice at no additional charge and address any other concerns.Sincerely,**************************** Relations Team