Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 214 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOtis S
Date: 08/09/2023
1 starWarning to anyone remotely considering this service. They are a predatory business practice, end of story. It will take an act of congress to stop them from coming by, and they leave no options to self-administer online via the customer portal, it's just a place to put your payment info up so they can ***** off of it as the months go by.
Fox Pest Control HQ
Date: 09/06/2023
****, it is never our intention for our customers to feel this way. Your review is not in line with the values we teach at Fox. We would like to get more details, so that we can properly address your concerns. I was unable to find your account with the information provided. Please contact our office at your earliest convenience so that we can make things right. Sincerely,****************Customer Relations TeamReview fromTaylor A
Date: 08/09/2023
1 starHorrible experience. I get a knock on my door about 2 months back from a rep with Fox Pest Control out of ********, **. I explained to him that I would agree to have the outside of my home sprayed but I was not interested in being locked into a contract. He said that wasnt a problem and that he needed to take down some information for the invoice that would be emailed to me and for me to sign authorizing treatment for the day. There was no confusion or miscommunication, he understood completely and reassured me that I would not be locking into a contract. We have not seen them since, I have a bill for over $200 and when I tried speaking to them on the phone, I was being told that Im locked into a contract and if I couldnt prove what was said in the conversation between myself and the rep, that there was nothing they could do and Id have to pay the $250 cancellation fee. The rep suggested I speak to a manager but advised that it would most likely make no difference. The manager would not come to the phone because she was leaving for the day (over 20 min before they close) and that I would get a return phone call. Never received a call back. This is ridiculous and a very sleazy way of doing businessFox Pest Control HQ
Date: 08/18/2023
******, we are sorry that you had a frustrating experience. It is never our intention to make our customers feel that way. I see on your account that you spoke with *****. She has noted that we have waived your cancellation fee, and you will only be paying for the first initial service. Your account has also been closed out. Again, we are so sorry for all of the frustration. Please reach out if we can do anything else for you.*********,************************ Relations TeamReview fromDenise D
Date: 08/07/2023
1 star**************** recently has been horrible. We have been calling for a week. Sitting on hold daily for 30 minutes until their voice mail kicks in. Message says calls will be returned in 2 days, no return calls. Also sent web messages without a response. Today after trying unsuccessfully to reach them for a week I chose the option that said I was a new customer. My call was answered in 2 minutes and I was transferred to a dispatcher that picked ** in less than 2 minutes. I truly believe it is unacceptable to treat current customers this way. The only response I was given was that they "are busy." We will be waiting another 5 days to have our ground bee problem taken care of. I sincerely hope they do a good job because it will be impossible to reach them again to come back. No apologies for the delays or anything. We will be looking into a new pest control service.Fox Pest Control HQ
Date: 08/31/2023
******, we are sorry that your experience was less than five stars. Our office has been unexpectedly overwhelmed with calls this summer, and we are working hard to keep up. We would love to see what we can do to make things right. I will have a member of our team reach out to see what we can do for you. Sincerely,****************Customer Relations TeamReview fromDAVE R
Date: 08/06/2023
1 starThis company conducts business over the phone and then texts you their information. I received a text and they asked if I received it and to reply. Next thing I know the told me it is a two year agreement but I was getting a $100 of the initial fee, Told them I do not want the service and never paid any up front fee. The following month they charged my Credit Card Account for the monthly fee. As their agreement states, you have three days to cancel and I cancelled the same day and had to call the ******************* to not accept the charge. I called them after 30 minutes listening to the same thing over and over, I was told someone will call me back in 2 days. If this is not resolved I will contact the ************************ in Mass as they charged my account without a contract and that is FRAUD.Fox Pest Control HQ
Date: 08/10/2023
****, we are sorry that your account was not immediately closed. I see on your account that it has now been canceled, and a refund has been sent to your card. We are sorry for the frustration! Please reach out to our office if you have any questions.*********,************************ Relations TeamReview fromDUSTIN W
Date: 08/04/2023
1 starJust like everyone else I am having issues with Fox Pest Control. They have been billing me for months for a mosquito service that they won't show up and spray for. To make matters worse I also pay for their normal service which they applied to my neighbors house in error. I have been trying to get a hold of them for days. I wait on the line for over **************************************** to leave a message. I get no call back. I have emailed them as well with no response. THIS IS A SCAM SERVICE. AVOID AT ALL COST.Fox Pest Control HQ
Date: 10/05/2023
******, we are sorry that you have been frustrated with our billing and services. I found your account and I see that your serviceshave been cancelled. I have passed your review on to management to ensure that this does not happen again. Thank you for sharing so that we can improve.Sincerely,************************ Relations TeamReview fromDaniel P
Date: 08/04/2023
1 starDont do business with this company techs are not trained management is not trained they cussed at my wife proceeded to call her a liar and then get involved in our conversation about the lack of work theyve done . **** is the manager of the location we used. He made my wife cry not once but twice because he ate his words and she called him on his bs. H*** back his poor excuses of techs misdiagnose pest for a yea. Then when questioned on why they didnt know they hung up on her. TAKE YOUR BUSINESS ELSEWHERE. Anything is better than this company. Cussing name calling lying not a company anyone wants to deal with. **** and ****** ARE ABSOLUTELY WORTHLESS. Boycot this companyFox Pest Control HQ
Date: 10/05/2023
******, we are sorry that your service was less than five-stars. The experience you have described is not ok and is not normal for Fox. I have passed your information on to the appropriate manager so that we can ensure this does not happen again.Sincerely,************************ Relations TeamReview fromJulie M
Date: 08/03/2023
1 starHorrible customer service! I had a bee issue and I paid the yearly fee to get rid of them. Called several days after and stated I still had an issue. I had to wait 30 minutes to speak to someone. They told me to call back in a week. I called back still with a horrible bee issue and waited for 30 minutes again to be sent to voicemail and told someone would call me back in 2-3 days. Unacceptable! I paid for a service and you cant even get them to make food by what their contract says.Fox Pest Control HQ
Date: 08/07/2023
*****, we are sorry that you have had such frustrating wait times! We are very understaffed right now and are working as fast as we can to get back to our customers. I see on your account that a target treatment was scheduled for 8/7/23 and completed. Please reach out if activity still doesn't decrease. We appreciate you as a customer. Sincerely,****************Customer Relations TeamReview fromMonserrate S
Date: 08/02/2023
1 starUna vez cumplas el contrato de los aos de servicio hacen hasta lo imposible para no contestar la llamada para seguir cobrandote la mensualidad y no puedas cancelar. Dos aos por 6 visitas. Y si quieres un extra van a tu casa pero no los das que tu puedes estar en la casa as que olvidate de que fumiguen dentro de *********** no puedes faltar a tu trabajo. Cobran cuando les da la gana no hay un da especfico. Para mi es la peor compaa. Lo ******************* que tienen es el chico que siempre nos da el servicio. Ya pasaron dos aos y se les dijo un mes antes de que se acabaran los dos aos que queramos cancelar y se han hecho los locos, no devuelven llamadas, no contestan el telfono, llaman para cobrar porque se les cambi la tarjeta donde cobraban y no sabemos como lograron volver a cobrar, a la muchacha que llama a cobrar se le dijo que no queramos mas el servicio y nos dijo que se lo tenamos que decir un mes antes de cancelar o sea ya van dos meses que se le dijo y no cancelan el servicio. Optar por parar el pago en el banco tiene un costo y no tenemos porque hacerlo cuando simplemente se le dijo QUE YA NO QUEREMOS SU SERVICIO! Fuimos a la oficina ********************** y esta est siempre cerrada.Review fromDijana D
Date: 08/02/2023
1 starHorrible! Have been trying to cancel services since the beginning of this year. Called twice and told them I wanted to cancel. Last call was in April and was told I would be charged for *** and it will be my last charge. They again charged me on 8.1.23 and when I called they said they had no record of me calling twice to cancel. They record these calls and said they would try to pull the call records. Now they are saying they have to have IT **** to pull them since they are over a month old. Won't answer my phone call when I call but if I call from a different number they answer. Will not refund my money or tell me how long it will take IT department to find my April phone call when I called to cancel services for the second time. Horrible customer service! A SCAM do not get into contract with them!!!My husband got thru today since he called from his cell and told them to cancel TODAY and was told they can't do that they need a 30 day notice. He said "this is your notice' but they still won't cancel . It is maddening. No telling how many people they have stolen money from in this scam.Fox Pest Control HQ
Date: 08/29/2023
******, we are sorry that your experience was so frustrating. We should have been more detailed in our notes so that you didn't get the run around about your first call to cancel. I pulled up your account, and I see that we were able to get your account closed out and refund you for that last charge you received. Again, I am so sorry that your experience was not better. Thank you for sharing so that we can improve. Sincerely,****************Customer Relations TeamReview fromBeth F
Date: 07/31/2023
1 starDO NOT book Fox whatever you do!! I have tried to cancel service three times and they came again today!! They are scam artists and every time they come we end up with over 10 wasps INSIDE our home! They keep calling and harassing me to continue service and EVERY time I say I want to cancel. Last call they ASSURED me the service was canceled and today I just got an invoice that they charged to my account and sprayed my house again. I honestly am at my **** end and don't know what else to do to stop them from coming to my home. It is beyond frustrating. I may have to try and stop them through the courts. DO NOT USE FOX. you will be sorry.Fox Pest Control HQ
Date: 08/22/2023
****, I am so sorry for all the frustration. From reading your review and looking over your account, I see that some mistakes were made on our end. I wish you had a better experience! I noticed that you have talked to Cally, and she has closed out your account and waived the cancellation fee. She has also credited your account for the ************ since you tried to cancel before that. Again, we are so sorry. Thank you for sharing your review so that we can improve. Sincerely,****************Customer Relations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.